T-Mobile Usa Inc

July 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 7, 2016, regarding the above-referenced accountT-Mobile is pleased to report that Mr***’s concerns have been resolved to his satisfactionT-Mobile regrets any continued concerns Mr*** experienced in regards to his refundPlease note that T-Mobile’s Executive Office attempted to reach Mr*** on his mobile number ending in *** on June 30, 2016, July 5, 2016, and July 7, Unfortunately, our attempts were unsuccessfulOn June 30, 2016, T-Mobile issued a refund in the amount of $240.09, in the form of a prepaid refund card, to Mr***’s billing address on fileOn July 15, 2016, T-Mobile successfully reached Mr***Upon speaking with Mr***, T-Mobile determined that he received the refund card on July 13, Mr*** has accepted this as a resolution to his concernsMr***’s account remains cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

May 31,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, regarding the above-referenced account
T-Mobile regrets that our service did not meet Ms***’s needs and that she has chosen another wireless service providerPlease be advised that customers returning equipment may be assessed a restocking fee at the time the return is processedThis fee is disclosed in both our Terms and Conditions and detailed in our Return Policy, which is displayed in our retail locations as well as online at www.T-Mobile.comAs stated in our Return Policy:
“You will also be required to pay a restocking fee as follows: The restocking fee is $for advanced, data-focused devices that are designed for Web browsing (e.g., tablets, notebooks, etc.); the restocking fee is $for “smart phone” devices, which are high-end phones that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices, the restocking fee is $(e.gbasic phone devices, data sticks, etc.).”
Based upon the above, it is our position that the restocking fee assessed when Ms*** returned her devices on March 25, is valid
However, in an effort to amicably resolve the matter, on May 31, T-Mobile issued a refund to Ms*** for $Ms***’s refund will be in the form of a prepaid MasterCard issued by Citibank and she should allow ten to fourteen days to receive the card at her address of record
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our retail location regarding the matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

December 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** *** *** *** *** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 2, 2016, regarding the above-referenced prepaid numberPlease be advised that we have been unsuccessful in contacting *** *** regarding his concernsWe will make every effort to address *** ***’s concerns within this letterT-Mobile regrets any equipment concerns *** *** has experiencedIn *** ***’s letter to your office he outlined concerns regarding a Mobile Device Unlock for his handsetMobile Device Unlock codes are available to customers who meet our eligibility requirementsA review of *** ***’s account confirms that on December 2, 2016, we received a request for a Mobile Device Unlock code for the device used on mobile number ending in However, at that time the device was not eligible for a Mobile Device Unlock code as the device was not sold through T-Mobile or a T-Mobile authorized dealer
In an effort to amicable resolve this matter, T-Mobile asks that *** *** contact us at the number listed below to provide the International Mobile Equipment Identifier (“IMEI”) number to his handsetOnce provided to T-Mobile will unlock *** ***’s handset and provide instruction on how to unlock the handset in questionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

Complaint: ***
I am rejecting this response because: To whom concern, I will respond to your letter point by point.1) Yes, you contacted me, You managed to communicate by telephone on Monday, December around am, and as I asked if you spoke Spanish to understand us better, but we could speak in English and try to communicateShe told me that they would call again because it would be better in my languageI imagined it was because of this issueUntil today nobody called again..!2) Definitely there was an error of your representative, which is costing me the loss of my phone numberThe account was suspended for days and I made sure, before cutting off the communication, which the monthly payment exception would be made for those next months, but this person did not do so.3) In common agreement between the parties, T-Mobile and *** ***, and due to the situation that I was living abroad, the extension of these ninety days was allowed for a longer period than usualIt was also considered that your company had a profit of several years without the use of this line and I paid a service "just to keep my number", something essential for my business Throughout this period the suspension was extended every days asking for the authorization of a manager, so that the corresponding credit of monthly payment of $ would be made.4) In July, nothing changedEverything was exactly the sameInclusively, I commented with the representative that I was returning in October to the United States, and that it would be the last time of this situationAfter asking the manager for authorization, she told me that it would be the last time and I agreedIf this representative had given the credit to my payments to be in $ balance, this would not have happened5) You place my account in default due to an error of the representative, because if she had done the work properly, and as was well done by others before, today we would not have this discussion. In every conversation I had with your representatives, I always made sure that they gave me credit for what their system gave as debt and so the balance would be zeroAll those credits that you gave me were for the periods of days that your system did not credit in my accountIt had to be done manuallyMy account was suspended but it was NEVER canceled by me!6) Upon returning to the country, and want to enable my number, I found that my account was in attempt to collect and even I did not understand the situation, because "by mutual agreement between the parties" my account was zero, I fixed my debt situation and request my return phone number that until today I have not recoveredNote that my account was canceled days after requesting the suspensionI was never notified of this since I was out of the country and was never asked for my cancellationI am the owner of that line for many years and I did everything to keep it in the last years why would I want to cancel it or lose it?7) Therefore, because it was a mistake of the company, I request within a period of days, that realize the return of my telephone number that is used in commercial form, that you must imagine the damages that this causes me

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for your suggestions But first I will like to strongly suggest, that the people from T-Mobile, ask for another email address to the contacted actual account holderin order to prevent any further emails and with that be all sure that all information are safe and secure, and free from mistakes from anybody.
Sincerely, *** ***

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his recent handset upgradeOur records confirm that, on March 17, 2017, Mr*** contacted T-Mobile Customer Care to place an order for a Samsung Galaxy SEdge through our Equipment Installment Plan ("EIP") program wherein he was required to remit a down payment in the amount of $plus tax on the full retail price and agreed to monthly installments in the amount of $
It is important to note that prior to completing an EIP order, customers must provide an Electronic Signature (eSignature) allowing T-Mobile to electronically capture their acceptance of the EIP Terms & Conditions which is sent to an email address they have provided to T-MobilePlease be advised that, as the eSignature for Mr***’s EIP agreement was not received, his order was not completed
Upon speaking to Customer Care, on March 20, 2017, in an effort to resolve the matter T-Mobile applied a credit in the amount of $for the upgrade support feeIn addition, on March 21, 2017, T-Mobile applied a credit in the amount of $for the associated shipping chargesAdditionally at that time, T-Mobile received Mr***’s eSignature confirmationBased on review of UPS Tracking number ***, Mr***’s order was delivered on March 23,
Nevertheless, in a continued effort to amicably resolve the matter and upon speaking to Mr***, on March 30, 2017, T-Mobile offered to apply a credit in the amount of $toward Mr***’s account which is equivalent to half of the cost of his above-referenced down paymentPursuant to our conversation, Mr*** confirmed the matter is resolved and he has no further concernsMr***’s account remains active with a credit balance of $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

Please disregard my earlier email regarding ID ***I just received a call from Brian informing me that the credit balance is zeroThe issue has been resolved
--
From,
***

September 13, 2017 FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account T-Mobile regrets any inconvenience that this matter may have caused Ms*** and appreciates the opportunity to respond to her concerns. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care T-Mobile records confirm on June 24, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SPlus 64GB handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $70.00, plus applicable taxes and shipping costs and agree to a series of monthly installments in the amount of $31.00. T-Mobile records reflect the total down payment made was $102.85. T-Mobile records confirm on June 26, 2017, Ms*** qualified for and took advantage of the EIP with the purchase of BEATSX earphones. Ms*** was not asked to make a down payment for the equipment, and agree to a series of monthly installments in the amount of $6.25. Please note that Ms*** made a payment in the amount of $for applicable taxes for the earphones T-Mobile records confirm the Samsung Galaxy SPlus 64GB handset was received at our return warehouse on July 19, 2017. T-Mobile closed the EIP associated with the return handset on August 8, 2017, additionally, the two monthly EIP charges totaling $was credited back to the account. Additionally, T-Mobile has closed the EIP associated with earphones on September 8, 2017, and applied a credit in the amount of $to the account for two monthly EIP charges applied. On September 8, 2017, T-Mobile applied a credit in the amount of $directly to the account balance, as requested by Ms*** in the correspondence to your office. Ms***’s account remains active with a balance of $due on September 22, 2017. T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 844-213-ext***. Very truly yours, T-MOBILE USA, INC. Melyssa G*** Executive Response

February 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2017, regarding the above-referenced account
T-Mobile regrets any confusion experienced by Ms*** regarding her now closed T-Mobile account and a recent bill statement
As indicated in our previous response to your office, T-Mobile agreed to cancel Ms***’s T-Mobile mobile numbers ending in *** and ***Furthermore as notated in our response dated January 13, 2017, Ms***’s final billing statement would generate on February 3, As such, T-Mobile created a follow up on February 7, to credit Ms***’s final balancePlease note Ms*** was still sent her final bill statement in the amount of $which was dated February 2,
However on February 7, 2017, as part of our original response, T-Mobile applied a credit in the amount of $Ms***’s account remains closed with a zero balanceMs*** may disregard the final billing statement dated February 2,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G*** Executive Response

September 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 30, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** may have experience regarding our recent T-Mobile
Tuesdays offerPlease be advised that on August 22, 2017, one of our T-Mobile Tuesdays gifts was to receive a free Meineke basic oil change of a $value or a $discount off any full-price service at Meineke Car Care CentersIt is important to note that not all locations participate in our offersIf redeemed, this offer is available through September 30,
In regards to Ms***’s account, the mobile number ending in redeemed the offer; however, they have not used the codeThe mobile numbers ending in 3280, 3281, and 1221did not redeem the offer; therefor, they do not qualify for the offerPlease note that at this time, the code that was provided for the mobile number ending in is still valid
In an effort to amicably resolve Ms***’s concern and as a one-time courtesy, T-Mobile applied a $credit to the account, which brought the account balance to $T-Mobile regrets and inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

May 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 20, 2016, regarding the above-referenced prepaid numberT-Mobile regrets any difficulty Ms*** has experienced activating service and we appreciate the opportunity to review and address her concernsT-Mobile records indicate that on April 29, 2016, Ms*** placed an order for a Samsung Galaxy Core Prime in the amount of $and a Prepaid Refill Card in the amount of $T-Mobile records indicate that Ms*** contacted T-Mobile on May 5, as she was unable to activate her prepaid cardShortly thereafter on May 7, 2016, the prepaid number ending in *** was activatedAs T-Mobile was not able to activate the $prepaid card that was sent on April 29, 2016, on May 9, T-Mobile Customer Care applied a credit of $due to the difficulties Ms*** experiencedIn an effort to amicably resolve this matter, T-Mobile has applied an additional credit of $to Ms***’s T-Mobile prepaid account which consists of one month of service leaving a credit balance of $Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactAs T-Mobile was not able to speak with Ms*** directly regarding her concerns, should Ms*** have any questions regarding the credit that was applied to her account she may contact me directly at the telephone number belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2017, regarding the above-referenced account. T-Mobile regrets any misunderstanding to Ms*** regarding T-Mobile’s Contract Freedom program. Please be assured that T-Mobile takes allegations of employee misconduct very seriously. We make every effort to be professional and courteous to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s visit to our retail location As Ms*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-Mobile. In March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offer. These promotions, collectively known as Carrier Freedom have been overwhelmingly successful Please be advised that there are several eligibility requirements for both the early termination fee reimbursement and the equipment installment reimbursement. The most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the device. Customers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activation of their T-Mobile account. Upon review, T-Mobile was unable to find a record of Ms*** submission In an effort to amicably resolve this matter, On October 20, 2017, T-Mobile contacted Ms*** and offered an extension of the original offer to reimburse for her Carrier Freedom provided that she submit her final bill showing the amounts of her final device billed out chargesMs*** accepted this offer and agreed to submit her final bill directly to our office. T-Mobile regrets any inconvenience to Ms*** and looks forward to resolving this directly with her Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Alyssa K*** Executive Response

July 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** *** Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced account
T-Mobile regrets any concerns that Mr*** has experienced with his account with regards to his JUMP! On Demand LeaseJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytime
JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
On October 15, 2015, T-Mobile records confirm Mr*** upgraded to a JUMP! On Demand Lease on a Samsung Galaxy Note handsetOn May 6, 2017, the Lease ended after the monthly lease payments were completedAs Mr*** did not return his handset, the purchase price was billed for a total of $plus applicable taxesOn June 26, 2017, we spoke to Mr*** and in order to amicably resolve this matter, T-Mobile issued a credit for $for the purchase price and applicable taxes billed for Mr*** handsetMr*** account reflects a credit balance of $Mr*** was satisfied with the resolution we presented to himT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Belen L***
Executive Response

July 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
*** *** *** ***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced phone numberT-Mobile is pleased to report that Mr***’s concerns have been addressed and resolved
We regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile is always working to improve its coverageAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it does predict and approximate our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile has verified the address on Mr***’s account and based on the coverage map, confirms that his account address is in a good coverage areaPlease note that at the time the site is congested
As a gesture of goodwill and in an effort to amicably resolve this matter, on July 14, 2017, T-Mobile issued a refund to Mr*** in the amount of $to the bank account that he providedMr*** should receive this refund within the next three business daysT-Mobile respectfully declines Mr***’s request of receiving additional goodwill creditsT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 24, 2017, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** may have experienced regarding his T-Mobile account
T-Mobile records confirm that as of March 9, 2017, Mr*** is currently subscribed to the Simple Choice Family Unlimited Talk, Text, and Unlimited Data, promotional rate plan, which for $100.00, provides the first two lines with unlimited talk, text and unlimited data provided at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month
In an effort to provide the best options in the wireless industry between November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers who activate two new lines of service on a T-Mobile ONE or a qualifying Simple Choice rate planThose who took advantage of this amazing offer were eligible to receive the two new lines at no cost after automatic monthly bill creditsPlease be advised that Mobile Internet lines are included in this offer as long as there are two paid voice lines on the accountIt is important to note that existing lines are not able to become eligible for the free line promotion as they were already active on the account prior to the promotion being offered
Additionally, customers who cancel any lines on their account that were on their account when they opted in to the promotional offer will lose their discountPlease note the customer can resume the cancelled line within 30days and the promotional credit will resumeIt is important to note that the customer will not receive any credits that were missed when the line was cancelled
Our records indicated that Mr*** cancelled his line ending in on February 8, at which point he would no longer qualify for the Friends and Family lines On Us offerPlease note this impacted the lines ending in and which were activated during the offer window and receiving the monthly bill credit for the additional line fee of $
On November 19, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s 32GB handset for the total purchase price of $EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in 24-monthly installmentsBased on Mr***’s personal credit history at the time of his purchase, he was required to make a down payment for $plus applicable taxes for each deviceAdditionally, Mr*** agreed to a series of 24-monthly installments in the amount of $for each handset
Mr*** purchased an additional handset on November 19, and took advantage of our EIP offering with the purchase of a Samsung Galaxy Sfor total purchase price of $on his line ending in At the time of purchase, a down payment was required in the amount of $and 24-monthly installments in the amount of $were accepted
Please note our records confirm Mr*** was provided a courtesy credit totaling $on January 25, in effort to resolve his billing concernsMr*** no longer meets the requirements of the Friends and Family lines On Us offer and T-Mobile respectfully declines his request for compensationHowever, if Mr*** chooses to resume the line ending in within days of cancellation he will resume all promotional credits going forward
T-Mobile regrets any inconvenience caused to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sharon B*** Executive Response

October 27,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 14, 2017, regarding the above-referenced accountPlease be advised we attempted to reach Mr***, and were unsuccessfulTherefore, we will make every effort to address Mr***’s concerns via this response
T-Mobile is sorry to hear that Mr***’s device was damage and now contains physical damagePlease be assured that we make every effort to provide complete and accurate information to our customers and we apologized if Mr*** feels that this was not his experience
T-Mobile records confirmed that on October 8, 2017, Mr*** contacted our Customer Care to discussed concerns with his Samsung Galaxy SPlus device used under mobile number ending in Further review confirms that on October 9, 2017, the JUMP! feature was added to mobile number ending in and Mr*** filed an insurance claim with Assurant Solution Incwith number Unfortunately, the claim was denied as Mr*** did not have insurance at the time the device was damaged
As Mr***’s device was damaged T-Mobile was unable to replace the device utilizing our Handset Exchange program as the damage to the device voided the Limited WarrantyT-Mobile would like the opportunity to speak with Mr*** and work towards an amicable resolutionWe request that Mr*** contact our office directly at the number listed below or at the email address [email protected] to further discuss this matter and assist him with a solutionT-Mobile appreciates the opportunity to respond to Mr*** and we regret any inconvenience to him
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R*** Executive Response

Tell us why here
May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced accountT-Mobile is pleased to report to your office that upon speaking with Ms***, she confirmed that this matter has been resolved to her satisfaction
T-Mobile regrets to hear of any concerns Ms*** experienced with the return of her equipmentT-Mobile records indicate that on March 31, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an LG G Pad XBased on Ms***’s personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to pay $23.52, which is for the taxes on the full retail price of the tablet, and $for a SIM Starter Kit, totaling $
As of the time of Ms***’s purchase of a new device for use on the mobile number ending in ***, T-Mobile provided a day return period which allowed Ms*** to use the equipment to see if it meets her needsT-Mobile records confirm that the EIP was closed as the equipment was returned on April 20, 2017, and that the line ending in *** has been cancelled since April 12, On April 21, 2017, Ms*** received a partial refund of $21.30, however did not receive the remaining amount of $to the original payment method she used for the order
In an effort to amicably resolve the matter and upon speaking with Ms*** on May 5, 2017, T-Mobile offered to process the remaining refund of $to her original payment methodMs*** was informed that the refund will take up to three business days to reflectPursuant to our conversation, Ms*** confirmed the matter is resolved, and has no further concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
*** *** Executive Response

September 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Ms***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location and customer care
We regret any continued account concerns Ms*** has experiencedAs of May 31, 2017, for a limited time only, T-Mobile launched the #getoutofthered promotionThe #getoutofthered promotion was geared towards *** customers who elect to port over their mobile numbers as a part of Carrier Freedom, can do so without having to trade in their qualified handsetsUpon porting over and bringing a qualified handset to use on the T-Mobile network, they are eligible to submit for a reimbursement within days of activation
On June 30, 2017, T-Mobile records indicate that Ms*** ported in the mobile numbers ending in *** and ***At that time, Ms*** enrolled in the T-Mobile ONE Unlimited Talk, Text and 4G LTE Data rate plan for lines of service at the cost of $per month, including taxesIt is important to note that the rate plan qualifies for a $discount per line of service when the account is enrolled into AutopayAdditionally, Ms*** enrolled in the Premium Device Protection for Non-T-Mobile handsets at the cost of $per line
Upon review of the requirements of the #getoutofthered promotion, Ms*** met all promotional requirementsRegrettably, her final bill submission was not completed within days of activation and therefore was not provided the reimbursement per the offer
On September 5, 2017, Ms*** contacted T-Mobile for assistance with the #getoutofthered promotion and provided the final bill documentationAt the time, T-Mobile agreed to honor the reimbursement in the amount of $in the form of a virtual prepaid MasterCard, as a gesture of goodwill
On September 9, 2017, T-Mobile contacted Ms*** to review the above informationMs*** accepted the resolution that was provided on September 5, It is T-Mobile’s position that no further credits are due regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

March 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr*** satisfaction
T-Mobile sincerely regrets any inconvenience Mr*** has experienced regarding the billing on his accountT-Mobile records confirm that Mr*** upgraded to an Apple iPhone 6s Plus device using T-Mobile’s JUMP! on Demand (“JOD”) offeringUpon upgrading Mr*** took advantage of our iPhone promotion we were running and was to receive a $adjustment for the duration of the month leaseRegretfully, due to inadvertent issue Mr*** stopped receiving his promotional adjustments as of August
Additionally, in regards to Mr*** concerns regarding being billed for his free Mobile Internet lines, T-Mobile records confirm that Mr*** requested the two Mobile Internet lines ending in *** and *** be cancelled on February 7, Please note Mr*** was being billed $per month for each of the lines but as he had voice lines on his account he received a monthly $adjustmentDue to an inadvertent error on the billing statement dated February 24, 2017, Mr*** did not receive an adjustment for his Mobile Internet line charges
Lastly, in regards to Mr*** not receiving his free additional line of service, please note he is referring to our Friends and Family promotion which ran from November 18, 2016, through November 22, T-Mobile’s Friends and Family promotion offered two additional lines of service at no cost assuming the account meets the necessary qualificationsAs Mr*** is already on receiving our fourth line free promotion he would have needed to add two additional voice lines of service to receive one additional line of service for freeAs a result the mobile number ending in *** was billed $from activation on December 7, 2016, until cancellation on February 7, T-Mobile regrets if this was not explained to Mr*** during the time of activation
In an effort to amicably resolve this matter, on March 13, 2017, T-Mobile applied a credit in the amount of $for the costs incurred for his Mobile internet line discount not applyingAdditionally, on March 14, 2017, T-Mobile applied a credit in the amount of $for the eight months of Mr*** lease discount he has not yet received as a lump sum credit as well as the charges accumulated for his mobile number ending in ***Mr*** account now reflects a credit balance of $Upon speaking with Mr*** he accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response