T-Mobile Usa Inc

March 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2017, regarding the above-referenced account
T-Mobile regrets any concerns to Ms*** with regards to our recent iPhone promotionPlease note that starting on March 3, 2017, for a limited time, customers were eligible to purchase an Apple iPhone 32GB for free or an Apple iPhone Plus 32GB for $after instant traand marebate when they ported in a number to T-Mobile, traded in a qualifying device and had a qualifying Unlimited Data plan on the number performing the upgrade to an iPhone
Our records indicate that on March 4, 2017, Ms*** upgraded her mobile phone lines ending in *** and *** each to an Apple iPhone Plus handset under an Equipment Installment Plan (“EIP”) loan and remitted a down payment in the amount of $for each handsetPlease be advised that at the time of upgrade, the above lines were each on a two Gigabyte data plan and as such are not eligible for the above promotionT-Mobile regrets any inconvenience to Ms***
On March 14, 2017, in an effort to amicably resolve this matter T-Mobile closed the EIP loan for mobile numbers ending in *** and *** and waived the remaining balances in amount of $for each of the above Apple iPhone Plus handsets leaving the remaining EIP loan balance of each handset at zeroMs*** may verify that the EIP loans have been closed and the balances waived by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

Complaint: ***I am rejecting this response because: I am the account holder T-Mobile continually spells my last name wrong after several attempts to get them to correct it They have my last name spelled "***" Every time I call the company the only response I get is that it takes to business days I've been waiting for over a month now Sincerely,*** ***

Complaint: ***I am rejecting this response because: I don't understand what T-Mobile Means by " she ported in two numbers during a promotional window"I did not do anything.Sincerely,*** ***

March 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 19, 2017, regarding the above-referenced account
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Customer Care
T-Mobile records confirm that Ms*** has three mobile numbers and is subscribed to our T-Mobile ONE Plus Promo lines for $without AutoPayAutoPay is a free service that allows T-Mobile customers to pay their bills automatically every month with a credit or debit cardMs*** is also subscribed to our equipment protection for $per month on her mobile numbers ending in *** and ***Additionally, Ms*** is paying $for her lease payment on her Apple iPhone Plus with 32GB of memoryMs***’s monthly access charges would be $per month
In an effort to amicably resolve this matter, on March 27, 2017, T-Mobile applied a $courtesy credit to Ms***’s account for the misinformation and she will keep her T-Mobile ONE Plus Promo rate planAs of March 27, 2017, Ms***’s account balance is $and due on April 16, Ms*** will leave her credit balance of $on her account and it will go towards her next monthly billing statementT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

April 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 31, 2017, regarding the above-referenced account
T-Mobile regrets any concerns to Mr*** with regards to his monthly billing statement and T-Mobile coverageAdditionally, we are sorry if when calling Customer Care Mr*** did not receive the world class customer service that T-Mobile prides itself on providing our customers with each and every contact
Please note that T-Mobile is always working to improve its coverage, and we are sorry to hear that Mr*** is having issues with his serviceOur Personal Coverage Check tool, which predicts and approximates service availability down to the street level shows that Mr*** should expect satisfactory coverageUnfortunately, we cannot guarantee coverage as there are many factors that can affect the coverage day to day, such as network capacity, terrain and weatherOutages and interruptions in service may occur, and speed of service variesDevices also have varying speed capabilities and may connect to different networks depending on technology
Please note that T-Mobile records reflect that on August 25, 2016, Mr***’s T-Mobile rate plan was changed to our Simple Choice four lines for $planT-Mobile regrets any inconvenience to Mr*** if this was not his intention
With regards to his billing statement and handset Equipment Installment Plan (“EIP”) payoff, our records indicate that on February 18, 2017, Mr*** remitted a payment in the amount of $to close out the EIP plans for his Samsung J7, LG Gand Samsung Galaxy ShandsetsIt is important to note that monthly EIP charges for these handsets totaling the amount of $were pending at the time of this payment and as such they were added to his upcoming billT-Mobile regrets any inconvenience to Mr***
On February 25, 2017, T-Mobile issued a billing statement with the due date of March 17, 2017, in the amount of $which included monthly access charges, taxes and fees from February 25, 2017, to March 24, 2017, in the amount of $200.54, the above-mentioned monthly EIP charges in the amount of $and a payment convenience fee in the amount of $
Please be advised that on February 28, 2017, pursuant to Mr***’s request, his rate plan was changed from our Simple Choice four lines for $plan, to our basic Simple Choice plan where he added Truly Unlimited data on his mobile phone lines ending in *** and *** at the total cost of $50.00, six Gigabytes (“GB”) of data on his mobile phone line ending *** at the monthly cost of $and two GB of data for his mobile phone lines ending in *** and 2467, at no additional costIt is important to note that the above changes raised Mr***’s monthly billing statement by the monthly cost of $which reflected on his upcoming bill
Please note that on March 2, 2017, T-Mobile issued a billing credit in the amount of $as gesture of goodwill updating Mr***’s balance to $On March 13, 2017, Mr*** remitted a payment in the amount of $updating his T-Mobile balance to zero
On March 26, 2017, T-Mobile issued a billing statement with the due date of April 17, 2017, in the amount of $which included monthly access charges, taxes and fees from March 25, 2017, to April 24,
On April 11, 2017, T-Mobile spoke with Mr*** and explained the above information and in an effort to amicably resolve this matter we offered our Select Choice plan for $a month which includes Unlimited Talk and Text for all lines on his account, Truly Unlimited Data for his phone lines ending in *** and *** for the total monthly cost of $a month and GB of data for his phone lines ending in ***, *** and *** for the total monthly cost of $Please note that as phone lines ending in *** and *** have insurance totaling the amount of $21.00, with changes noted above, Mr***'s monthly recurring charges are estimated to be $plus taxes and feesPlease note that the above changes will take effect on April 25,
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

January 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 13, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** LLC, and that they have designated *** *** as an authorized user of the accountT-Mobile regrets any concerns Mr*** has experienced regarding our JUMP! On Demand (“JOD”) leasing optionThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billAt the end of the month term period, customers can return the device, upgrade to a new device or, if they have decided that they wish to own it, can do so by paying the purchase optionAccording to our records, on July 31, 2015, Mr*** entered into a lease agreement for two iPhone Plus handsetsPlease be advised that T-Mobile provides a 14-day return period which allowed Mr*** to use the equipment to see if it met his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable JOD lease entered into at the time of the original purchasePlease note that Mr*** is beyond his return period and therefore is ineligible to return his equipment for a refundThe buyout price is a portion of the total purchase cost of a device that customers agree to pay if they choose to keep the equipment after the end of the lease period, or cancel the service prior to the end of the lease period and do not return the equipmentThe buyout price amount may vary based upon equipment typeOur records confirm that, as of the date of this letter, Mr***’s total buyout price for the lease of his two iPhone Plus handsets is $1,However, in an effort to amicably resolve the matter and upon speaking to Mr***, on January 15, 2016, Mr*** may return his two iPhone Plus handsets to my attention at the following address: *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** Upon receipt of Mr***’s equipment, in an acceptable condition, T-Mobile agrees to close the associated JOD leasesT-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr*** please include the handsets, chargers, and his account information within the box to ensure that Mr*** receives the proper credit upon receipt of the handsetPlease be advised that if our final examination of the handsets indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the handsets will be returned to Mr*** and the balance will then be considered valid and owedIt is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerPlease be assured that T-Mobile makes every effort to provide complete and accurate information to our customers and we apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer CareWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

October 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 6, 2015, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Ms*** satisfactionT-Mobile regrets to hear that we were unable to provide the necessary coverage for Ms*** needsT-Mobile records confirm that on August 20, 2015, Ms*** ordered an Apple iPhone 5c 16GB BlueIt’s important to note that on August 26, 2015, Ms*** processed an insurance claim with the third-party insurance company ***As a result, a replacement device with the International Mobile Equipment Identifier (IMEI) *** was sent to Ms***Furthermore, when Ms*** returned her devices within her return period, as she did not have the original IMEI *** there was an inadvertent error in the processing of her returnT-Mobile unfortunately has no record of receiving the *** IMEI at our warehouseT-Mobile regrets any inconvenience to Ms***Nevertheless, in an effort to amicably resolve this matter for Ms*** on October 8, 2015, T-Mobile applied a credit in the amount of $to the accountMs*** account now reflects a zero balance and will remain closedFurthermore, on October 8, 2015, T-Mobile refunded Ms*** in the amount of $for her final payment on the accountUpon speaking with Ms*** she accepted this as full resolution to her issueBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

January 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account. Please be advised that T-Mobile was unsuccessful in reaching Mr***. At this time, we will respond to both you and Mr*** with this letter.
T-Mobile regrets that Mr*** has concerns with our Amped JUMP! On Demand (“JOD”) offer. From September 12, through December 31, 2015, customers who took advantage of our Amped JOD iPhone Plus offer were eligible to upgrade to the latest iPhone for the same great promotion price of $per month ($per month for the iPhone 6S Plus) as long as they maintain the same memory variant. If customers paid off their JOD lease balance early, they will continue to receive the 18-monthly promotional credits as long as they do not JUMP! to another handset before the end of the 18-month lease
T-Mobile records from November 3, indicate that Mr*** participated in our Amped JOD offer with his mobile number ending in and he opted to traan Apple iPhone gigabyte (“GB”) Silver handset and start a new 18-month JOD lease for an Apple iPhone 6S Plus 64GB handset for $per month. With this promotion, Mr*** was to receive 18-monthly credits in the amount of $each as long as he did not trathe Apple iPhone 6S Plus 64GB handset prior to the month lease was met. T-Mobile records do not validate that Mr*** was advised that he may trahis handset before the 18-month lease was met and still continue to receive the monthly $Amped JOD promotional bill credits
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care or Retail teams
T-Mobile records from December 12, indicate that Mr*** elected to use the JOD benefit and trathe Apple iPhone 6S Plus 64GB handset and start a new lease for an Apple iPhone Plus GB handset. Because Mr*** traded in the Apple iPhone 6S 64GB handset before the 18-month lease was complete, the promotional monthly bill credits in the amount of $were stopped per the terms of the Amped JOD promotion that he participated in on November 3, 2015.
T-Mobile records confirm that Mr*** received of the 18-monthly promotional bill credits in the amount of $each. As a courtesy to Mr***, on January 16, 2017, T-Mobile issued a credit in the amount of $to the account toward the JOD lease installment for the Apple iPhone Plus GB handset. Finally, as a gesture of goodwill, on January 18, 2017, T-Mobile issued an additional credit in the amount of $to Mr***’s account for the remaining seven installments of $each that he would have received had he met the terms of the Amped JOD promotion less the credit that was issued to the account on January 16, The remaining seven promotional credits in the amount of $would have totaled $154.42, less the courtesy credit in the amount of $that was issued to the account on January 16, 2017, left $to credit, which was issued to the account on January 18, in effort to fully resolve this matter. As of January 26, 2017, Mr***’s revised balance now reflects a credit balance in the amount of $344.56, which will be applied toward future bills
T-Mobile appreciates Mr***’s business and we regret any inconvenience that he may have experienced.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ally Y***
Executive Response

June 23, 2017FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** **T-Mobile Account Holder: ** *** ***. Your File No*** T-Mobile Account No***To Whom It
May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 11, 2017, regarding the above-referenced account Please be advised that T-Mobile records indicate the account holder of record is ** *** ***., and the business has designated *** ** as an authorized user of the account.T-Mobile regrets any inconvenience in the accounts efforts to take advantage of any T-Mobile promotional offers On September 19, 2016, the above business account was activated with five lines of service T-Mobile has extensively reviewed our promotional offers during the time the business activation and was unfortunately unable to locate a promotional offer which included a $Pooffer T-Mobile did offer our Magenta Poand Traoffer which provided customer a $prepaid MasterCard when porting a number in, trading in a device and purchasing a phone on our Equipment Installment Plan (EIP) from T-Mobile However this promotional offer did not begin until November 24, which was after the business account was originally created.Mr** provided documentation about our @Work September popromotional offer Please note, with any promotional offers, there are requirements that must be met in order to qualify for any offer Unfortunately our @Work September Popromotional offer required that customers be a @Work customer and have an @Work account typeUnfortunately as Mr**’s account is a Business Account, he would not qualify for the promotional offer T-Mobile regrets any inconvenience.In an effort to amicably resolve this matter T-Mobile applied a onetime bill credit of $which represented the current balance on the business account The updated balance is zero and the next bill due date is August 7, 2017.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Martin G***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me But I have some concern I shouldn have to wait from last September to April and was nothing mention about have to change to T-Mobile one
Sincerely,
*** ***

March 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: ***
***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 25, 2016, regarding the above-referenced account. We are pleased to report that this matter has been resolved between Ms*** and T-Mobile
T-Mobile regrets any inconvenience Ms*** may have experienced with respect to her monthly bill. T-Mobile records indicate that on December 19, 2015, Ms*** activated four lines of service and agreed to an Equipment Installment Plan of monthly installments in the amount of $for an Alcatel One Touch Tablet. On December 21, 2015, Ms*** agreed to an additional Equipment Installment Plan of monthly installments in the amount of $for a T-Mobile 4G LTE Hotspot device. On December 28, 2015, Ms*** added an additional line of service, as a result, her estimated monthly bill for all lines and Equipment Installment Plans was $plus taxes and fees. We sincerely regret that this is not what MrsSmith intended
In effort to amicably resolve this matter on March 3, 2016, T-Mobile offered to lower Ms***’s monthly rate to $plus taxes and fees by changing her monthly rate plan, cancelling her line ending in 3038, and closing her Equipment Installment Plan of $for her Alcatel One Touch Tablet. Additionally, T-Mobile offered to adjust her March 11, 2016, due date bill of $223.63, leaving her current balance at zero. Ms*** agreed to the above changes and was satisfied with each resolution.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cesar R***
Executive Response

June 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 22, 2017, regarding the above-referenced account
T-Mobile regrets that Ms*** feels that our previous response is not sufficient to resolve the concerns presented in her letter to your agencyT-Mobile has reviewed Ms***’s first three billing statements from when she initiated service with T-Mobile, which included her billing statements dated; March 2, 2014, April 2, 2014, and May 2, In our review, T-Mobile found that Ms*** was subscribed to our Simple Choice Unlimited rate plan for $per monthAdditionally, Ms*** subscribed to our JUMP! with Premium Handset Protection insurance bundle for $per month and our GB Data feature for $per monthAs such, prior to applicable taxes and fees, Ms***’s monthly recurring charges was $per month
Furthermore, Ms*** is presently subscribed to our grandfathered Select Choice rate plan for $per monthAdditionally Ms*** subscribes to our $per month Simple Choice GB data featureAs such, prior to applicable taxes and fees, Ms***’s monthly recurring charges are $per month
It remains T-Mobile’s position that Ms*** has been billed according to her selected rate plan and feature selectionAs such, Ms*** is not owed any additional courtesy credits or compensation
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if we failed in any way to display that during Ms***’s recent contact attempt with our officeT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Ms*** has experienced in regards to billing on her T-Mobile accountT-Mobile records reflect that Ms*** purchased a Samsung Galaxy S32GB on January 11, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her deviceUpon review of Ms***’s account, this warranty has been extended as she subscribes to the optional JUMP! feature
During the Limited Warranty period, Ms*** was eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf upon return of the non-working handset, T-Mobile determines that the handset is out-of-warranty, an out-of-warranty fee, plus tax, will be charged to the account
With regard to Ms***’s handset, upon receipt we examined it and it was found to have sustained physical damage to screen, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeIt is T-Mobile’s position that the out-of-warranty fee assessed is valid and owed
Nonetheless, in effort to resolve this matter, T-Mobile has issued a courtesy credit of $equal to the out-of-warranty fee, thereby leaving a revised balance of $on Ms***’s T-Mobile accountMs*** accepted this offer as resolution to her concernsT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

Complaint: ***
I am rejecting this response because:I am still waiting for a formal letter stating that the credit has been removed, that there is a zero balance, and that the account is closed I provided a written response via email, and verbal communication with T-Mobile I was told via email, that I needed to call the business, to resolve the issue, and that I needed to wait to receive a written response During the verbal communication, I was asked for my bank information to receive additional charges, because their computer system showed they had already given me a refund of over a thousand dollars I had to go over the entire situation, from the beginning, and explain that I received a refund of $82, for the taxes I paid on the phone, which I was originally owed I was told that the final statement I receive would probably be confusing, but would show a final zero balance, and that the account would be closed I need to get something in writing from T-Mobile, that the account is now zero, and the account is closed, and I have not yet received that I am hoping that the statement will be clear, and not confusing Thank you for helping me in this situation Revdex.com
Sincerely,
*** ***

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has been in contact with Mr*** via email
T-Mobile regrets any concerns that Mr*** may have experienced regarding his billingFrom November 18, 2016, through November 22, 2016, eligible customers who activate two voice lines on T-Mobile ONE or qualifying Simple Choice plans can get up to two additional lines for free via bill creditsCustomers must meet all requirements for this promotionPlease be advised that the bill credits will apply within two full bill cyclesBelow are some of the requirements for this offer
• Sign up for or have a T-Mobile ONE, Simple Choice, and qualified Select Choice plan
• Activate at least one new line during the promotional period, includes prepaid to postpaid conversions
• Pay for at least two voice lines of service(Two paid Mobile Internet lines do not meet this eligibility requirement)
• Limit of two free lines per account
T-Mobile records confirm that on November 22, 2017, Mr*** requested two additional lines be activatedOur records show that mobile internet lines ending in *** and *** were activated on December 1, T-MobileAdditional records indicate that Mr*** met all requirements for this promotionRegretfully, due to an inadvertent delay, on January 26, 2017, our records show that there were about 168,customers who were not getting the appropriate adjustment for this offerdue to an inadvertent delay, Mr***’s account did not receive the promotional creditsFurther records show that on March 10, 2017, T-Mobile enrolled Mr*** for the promotion manually and credits would be applied in two full bill cycles
Our records confirm that adjustments totalingMr*** has been credited a total of $were applied to Mr***’s account between January 25, 2017, through and March 7, 2017, leaving Mr*** with a current balance of $for his inconvenience due to the above delay
As we want to ensure that our customers are provided the best experience possible, on March 11, 2017, T-Mobile has credited a total of $for the monthly recurring charges from billing cycle November 21, 2016, through the next two billing cycles May 21, This left Mr*** with a credit balance of $and he may verify this by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMsSacny A*** was very professional and very kindI am very grateful with the way this was handledI am also very grateful for T-Mobiles's goodwill and I am once again a very happy T-Mobile customer. Sincerely, *** ***

January 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 9, 2017, regarding the above-referenced accountT-Mobile records confirm that Ms*** is an authorized user of Mr*** accountT-Mobile is delighted to have resolved this matter to Ms*** satisfactionT-Mobile regrets the delay that Ms*** has experienced regarding her recent handset exchangeT-Mobile records reflect that Ms*** has been using a Samsung Note handset on her account since August 22, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by SamsungIn addition, upon review of Ms*** account, this warranty has been extended as she subscribes to the optional Premium Handset Protection (“PHP”) featureDuring the Limited Warranty period, Ms*** is eligible to receive an advanced replacement of her device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting Samsung directly to discuss repair or replacement optionsUnder T-Mobile’s Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records confirm that on January 9, 2017, Ms*** participated in T-Mobile’s Handset Exchange Program when a replacement Samsung Note handset was ordered for Ms***Regrettably, Ms*** Samsung Note handset is backordered, and the delivery is estimated to be delayed by approximately daysT-Mobile sincerely regrets any inconvenience that this matter or any previous handset exchange delay has causedAs a courtesy to Ms***, and in an effort to amicably resolve this matter, T-Mobile has provided Ms*** with a replacement Samsung Note handset, sent directly from our officePlease note that Ms*** can expect delivery of her replacement handset on Thursday, January 19, 2017, and has been furnished with a prepaid return mailing label for the return of the non-working Samsung Note handset to our officeMs*** has accepted this offer as resolution in full to her concernsPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCKayla J*** Executive Response

June 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated June 13, 2017, regarding the above-referenced account
T-Mobile regrets the coverage concerns Mr*** has experiencedT-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityAlthough the coverage map at www.T-Mobile.com does not guarantee service availability, it does predict and approximate our wireless coverage area outdoors, which may vary from location to location and may change without noticeT-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experienced
Upon speaking with Mr***, he was advised that although service was utilized periodically from June 9, 2017, to June 11, 2017, in an effort to amicably resolve his concerns, a credit of $was applied to the accountThe account currently reflects a credit balance of $Mr*** was also advised that feedback on modernization updates will be recommended
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe regret if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Technical Care departmentWe appreciate Mr***’s feedback as it provides us with the opportunity to improve our services
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jessica G***
Executive Response

December 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 19, 2015, regarding the above-referenced accountPlease note that T-Mobile has resolved this matter to Mr***’s satisfactionT-Mobile regrets any concerns regarding T-Mobile’s update to 700MHZ frequency within Mr***’s areaT-Mobile strives to lead the industry in world class service and technologyT-Mobile regrets if this has caused Mr*** any hardshipT-Mobile records indicate Mr***’s HTC Sensation devices did not include the 700MHZ hardware built in to its hardwareAs a result, Mr*** was sent two *** *** *** Pop devicesAfter testing Mr*** found that these alternate devices were not comparable by his standardsIn an effort to amicably resolve Mr***’s concerns, T-Mobile has sent two Samsung Galaxy Prime devices free of charge as replacementT-Mobile requests that the two *** *** Touch Pop devices be mailed to my attention to the following address: *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** T-Mobile recommends that Mr*** requests a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usUpon T-Mobile receiving the equipment we will issue Mr*** a refund for the shipping costsT-Mobile regrets any inconvenience to Mr*** and values his continued loyaltyBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any inconvenience to Ms*** regarding the account and that she still has concerns regarding our Carrier Freedom offerT-Mobile records indicate that Ms*** was offered to provide T-Mobile with her previous carrier’s final billing statement proving the final equipment charges that T-Mobile needs to review for mobile number ending with ***However, due to an administrative error Ms*** was provided with the incorrect email address, therefore, the necessary refund was not provided
Additionally, upon speaking with Ms*** on May 24, 2017, she stated that she was missing a $prepaid refund card for her mobile number ending in per the Magenta Pooffer
Furthermore, in an effort to amicably resolve this matter, on May 24, 2017, T-Mobile agreed to send Ms*** a prepaid refund card in the amount of $This refund card was to reimburse Ms*** for the final equipment charges she received from her previous provider and for the missing $refund that Ms*** qualified for under the Magenta PoofferMs*** should expect receipt of this refund card within the next business daysShould Ms*** want to verify the status of the refund card, she may contact Citibank directly at 1-800-522-
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response