T-Mobile Usa Inc

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** **
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above-referenced account
T-Mobile regrets that Mr** feels that our investigation is not sufficient to resolve the concerns presented in his letter to your agency; however his newest correspondence provides no new information that would warrant reconsideration of our position regarding this matter
As mentioned in our correspondence to your office dated May 12, 2017, Mr**’s account is subscribed to T-Mobile’s Simple Choice Family Unlimited Talk, Text and Data Two Lines Included rate plan for $per month with mobile numbers ending in *** and ***Please note that the mobile number ending in *** is an add-a-line on the account and is charged an additional $per monthMr** also has a mobile internet line ending in *** which is subscribed to our Simple Choice North America MI GB rate plan for $per month
Please be advised that Mr** has an active Equipment Installment Plan (“EIP”) for an iPhone Plus 32GB handset under which he has remaining monthly installments of $per monthTherefore, Mr**’s estimated monthly recurring charges are approximately $plus applicable taxes and fees and including the Friends and Family lines On Us promotional bill creditsT-Mobile regrets any inconvenience to Mr**
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Aika A***
Executive Response

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated March 26, 2016, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** experienced in regards to his phone line ending in ***T-Mobile records indicate that on February 24, 2016, phone number ending in *** was successfully ported over to T-MobileOur records show that on March 12, 2016, Mr*** contacted T-Mobile and indicated that his phone number was having issues with a third party service registrationT-Mobile filed a ticket with in an attempt to resolve this matterBefore the ticket was completed, on March 18, 2016, Mr*** ported phone number ending in *** to another companyAs such, we were unable to complete our investigation into his concernsOn March 23, 2016, T-Mobile spoke with Mr*** and advised him that if he decides to transfer his number back to T-Mobile, he can contact Customer Care at 800-937-8997, or myself directly at the number listed belowAdditionally, T-Mobile offered to adjust Mr*** bill, which will be due on June 22, 2016, in an effort to amicably resolve this matterMr*** agreed to this offer as a resolutionAs this bill has not generated, T-Mobile will follow up on Mr*** account prior to the due date of June 22, 2016, to adjust the charges associate with this billBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was very upset about what was happening but when I got the call from the Executive Office they took care of everything. Sincerely, *** ***

November 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence
dated November 1, 2016, regarding the above-referenced file numberPlease be advised that our records confirm the above account, as referenced in Mr***’s correspondence, is closed with a zero balanceA final, revised billing statement should be sent shortly to the account holderT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMercedes V*** Executive Response

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on October 15, 2015, and currently has two active lines of serviceOn September 13, 2016, Ms*** contacted Customer Care to purchase two Apple iPhone handsets for her lines of service, using our Equipment Installment Plan (“EIP”) programEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAt the time of Ms***’s purchase, T-Mobile offered a limited-time promotion that offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusBeginning September 15, 2016, customers were also required to change their rate plan to T-Mobile ONE to be eligibleWith this offer, qualified customers who purchased a new iPhone 32GB on an EIP and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after monthsCustomers who tradthe iPhone 5, 5C, 5S, or SE model would receive the phone at a final cost of $If a customer chose the iPhone GB Plus model there was a cost increase of $Finally, customers who chose a larger memory variant of the iPhone or iPhone Plus were asked to pay $for each memory variant increase
All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseRegrettably, our records confirm that Ms***’s electronic signature was not received for the September 13, handset orderAs such, the order was cancelled, and no payments were processedOn October 6, 2016, Ms*** purchased two Apple iPhone handsets at a T-Mobile retail locationMs*** was required to remit a down payment of $99.99, plus taxes for the full cost of the handsets at that timeMs*** tradan Apple iPhone and an Apple iPhone handset at that time, for a total tracredit of $Our records confirm that this tracredit was applied to the handset down payment and taxes at that timeHowever, it is important to note that the above-referenced promotional offer was no longer available at the time of Ms***’s October 6, handset purchaseAs such, Ms*** was not eligible for the monthly promotional credits
However, in an effort to amicably resolve Ms***’s concerns, on May 8, 2017, T-Mobile closed the EIPs for the Apple iPhone handsetsAs such, Ms*** will no longer be billed monthly for the handsetsMs***’s account remains active, with a zero balance at this timeT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

Complaint: ***I am rejecting this response because: I have multiple chat sessions that show the reps discussed the condition of the device and we spoke about good condition phones and bad condition phonesI was never told that if my device was in less than perfect condition that I would not be eligibleRegardless of the policy of the offer, I should still be approved for my redemption request based on the information I was given by multiple t mobile employeesI had to fight tooth and nail to get the information I did, as the responses by many reps were quite vague and they were not willingly giving this info to me unless I was actually signing up for serviceI am not happy, I do not have the device back, and I have am outstanding bill with ***Please help me, as my financial standing is in jeopardy due to this ongoing issue. Sincerely,*** ***

Complaint: ***
I am rejecting this response because:The matter has been solved thank you very much
Sincerely,
*** ***

December 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 14, 2017, regarding the above-referenced accountPlease be advised that *** *** and *** *** are one and the same
T-Mobile regrets any continued concerns that Mr*** has in regards to his refundPlease be advised that as stated in our previous correspondence to your office, on December 8, 2017, T-Mobile issued a refund to Mr*** in the amount of $1,for the return of his Apple iPhone X 64GB that was purchased on October 27, Due to an administrative error, Mr***’s refund got stuck in processing as such it had to be reprocessed
T-Mobile records confirm that on December 13, 2017, T-Mobile did process a refund to Mr***’s credit cardMr*** should allow three to five business days from December 13, to receive his refundT-Mobile anticipates that Mr*** will receive his refund no later than Wednesday, December 20,
In an effort to amicably resolve this matter, T-Mobile did supply Mr*** with a credit of $which left a revised account balance of zeroT-Mobile sincerely regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C***
Executive Response

April 21,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 15, 2017, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** regarding his concerns with our Friends & Family Lines on Us and appreciates the opportunity to respond to his concerns
Our records reflect Mr*** attempted to take advantage of the Friends & Family Lines on Us offerPlease be advised that between November 18, 2016, and November 22, 2016, T-Mobile offered the Friends and Family lines On Us to new or existing customers like Mr***To be eligible for up to two free lines of service, which are offered through monthly bill credits, Mr*** is required to maintain his T-Mobile ONE or qualifying Simple Choice rate planThe free lines must be newly added lines, not existing lines, and customers are only eligible to have up to two free lines per account
T-Mobile records indicate on March 11, 2017, our promotional offers team reviewed Mr***’s accountAt the time T-Mobile found that Mr***’s account was not receiving his applicable Friends & Family Lines on Us monthly bill credits for his mobile number ending in ***As such, T-Mobile applied a one-time credit of $which represents the past two billing statements which Mr*** did not receive his Friends & Family Lines on Us additional line creditFurthermore, T-Mobile has ensured that Mr*** will receive his monthly bill credits associated with his line ending *** going forward
Lastly, Mr***’s Mobile Internet (“MI”) line ending in *** which was originally activated on November 18, 2016, as part of the Friends & Family Lines on Us promotional offer was changed to an On Demand line of service which is billed at $for the monthly access feeIt is important to note that as the MI On Demand is on the account with active voice lines it receives an automatic $monthly bill credit, making line *** free of charge
, In our review of Mr***’s account we have found that his eligible lines are receiving the applicable bill credits as part of his Friends & Family Lines on Us offer and that no further compensation is dueT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while I accept this response I will continue to monitor this situation to see if the problem persistThe response I received appeared sincere and properly investigatedI thank the Revdex.com and T-mobile for looking into this matter for me and withdraw my complaint with the hopes that the matter has been resolved and the service will return to the initial quality I experienced
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

March 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 5, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letter
T-Mobile regrets that Mr*** is dissatisfied with our previous responseAs indicated in our February 28, response, our records confirm that Mr*** activated his account on April 24, 2016, and as of November 23, 2016, had three active lines of serviceMr*** subscribed to our Simple Choice Family Unlimited Talk, Text and Data rate plan at $monthly for the first two lines of service, and $monthly for each additional line of serviceHowever, due to a promotional offer at the time of Mr***’s activation of the line of service ending in *** on November 23, 2016, he will receive a monthly promotional credit in the amount of $for the third line of serviceThis promotion can take up to two billing cycles to appear on the account
Due to an inadvertent error, Mr***’s account was not subscribed to this promotional offer until February 3, However, on February 9, 2017, T-Mobile issued a credit to Mr***’s account in the amount of $for the missing promotional creditFollowing this credit, Mr***’s account reflected a balance owed in the amount of $86.06, for which he remitted a payment on February 15, Mr***’s billing statement dated February 25, 2017, was in the amount of $for monthly access charges and applicable taxes, as the promotional credit was not yet applied
However, in an effort to amicably resolve Mr***’s concerns, on February 28, 2017, T-Mobile issued a courtesy credit to Mr***’s account in the amount of $for the missing promotional creditsThis reduced the balance owed to $Additionally, on March 7, 2017, T-Mobile issued the automatic promotional credit in the amount of $to Mr***’s account, reducing the balance owed to $Finally, on March 10, 2017, T-Mobile confirmed that Mr*** will continue to receive the monthly promotional credits as indicated aboveAt that time, a credit in the amount of $was automatically issued to Mr***’s account for the missing promotional creditsMr***’s account remains active, with a credit balance of $35.98, and he will continue to receive the monthly promotional creditsIt is T-Mobile’s position that Mr*** has been credited for the missing promotional creditsT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

Complaint: ***
I am rejecting this response because: I still haven't received my refund as a form of prepaid card as T-mobile representative has promisedI requested that they do a follow up to make sure that the refund is or has been sentI have patiently waiting for a real resolution but this is unacceptableIt has been months already and they still couldn't fully refund my money
Sincerely,
*** *** **

August 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2017, regarding the above-referenced account. We are pleased to inform you that T-Mobile contacted Mr*** and addressed his concerns to his satisfaction Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location and our Customer Care T-Mobile records confirm that on June 6, 2017, Mr*** activated an IndividuCredit Check account for Mobile Internet (“MI”) line of service and enrolled in our Simple Choice No Credit Check North America MI 2GB rate plan at $per month. At the time, Mr*** was required to pay $as a deposit. Please note, Mr***’s account was a postpaid account and as such it was billed in arrears On June 15, 2017, Mr*** cancelled his account and a prorated billing statement in the amount of $was produced. As Mr***’s $deposit was released onto his account, it covered the open balance leaving a $credit balance on his account. As such, on July 15, 2017, when Mr***’s refund was approved, it was in the amount of $in the form of prepaid card. Later, on July 28, 2017, T-Mobile processed Mr***’s refund for the difference of $to complete the $for his deposit, and was also provided in the form of prepaid card. However, on August 7, 2017, we received noticed from Mr***’s financial institution that the payment of $and $for purchased equipment was returned to T-Mobile unpaid and as such a charge of $for the returned payment was created and along with the returned payments, the total balance was of $86.33. On August 9, 2017, Mr*** replaced the payment of $and the charges of $and $were removed from Mr***’s account. Please note, prior to providing Mr*** with the credits, Mr*** may have been contacted that a third party collection agency known as Convergent Outsourcing & Collection Company of America (“EOS-CCA”) on behalf of T-Mobile. Please note that EOS-CCA collects past due balances on recently cancelled accounts to help customers, such as Mr***, resume service when possible and to avoid more severe collections activity while avoiding any impact on their credit history. In our conversation with Mr***, he confirmed he has received his deposit refund in full and accepted the explanation of the charges as well as EOS-CCA’s role in his account. We regret any inconvenience this matter may have caused. Mr***’s account remains cancelled with a balance of zero Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sal O*** Executive Response

August 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 12, 2016, regarding the above-referenced accountT-Mobile records confirm that Ms*** is an authorized user on Mr***’s above-referenced accountFurthermore, we are pleased to report that we have resolved this matter to Ms***’s satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care departmentT-Mobile records reflect that on March 2016, Ms*** purchased a LG GhandsetBy purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records reflect that on August 8, 2016, a replacement handset order was placed for Ms***’s non-working equipmentPlease be advised that at the time of the order, the LG Ghandset was in a backordered status with orders being fulfilled as soon as stock becomes availableWe can understand the importance of having a working handset and regret any inconvenience that this may have caused Ms***In an effort to amicably resolve this matter, upon speaking to Ms*** on August 17, 2016, T-Mobile offered to send her a new Samsung Note handset to replace her non-working handsetAs a further courtesy to Ms***, T-Mobile removed the remaining balance on the associated Equipment Installment Plan for the LG Gin the amount of $It should be noted that Ms*** accepted this offer and agreed this has resolved the matter in fullThe above referenced account remains in an active state with a current balance of $81.85, which was due on August 11, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

February 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2017, regarding the above-referenced account
T-Mobile regrets any concerns with Ms*** regarding her T-Mobile account billingT-Mobile records indicate that on September 16, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone Plus with 32GB of memory in rose gold for her mobile number ending in ***At the time of Ms***’s purchase, she was not required to make a down payment; however, she agreed to a series of monthly installments in the amount of $
Upon speaking with Ms***, she stated that she returned this handset to the store and they started on a new EIP for her with an iPhone Plus with 32GB of memory in gold on the mobile number ending in ***, which she states she does have
In regards to Ms***’s payments, on February 1, 2017, she made a payment to her T-Mobile account in the amount of $and on the same day a payment of $for the remaining EIP balance of her accessoryMs*** requested to have her payment of $refunded that she made for her final EIP and her EIP was reinstatedRegretfully, instead the payment of $was refunded as a result of overpaymentMs*** was advised that her payment in the amount of $will go towards her account balance and the charge for the final EIP payment will not be charged to her billing statement
In an effort to amicably resolve this matter, on February 12, 2017, T-Mobile closed Ms***’s EIP for the iPhone Plus with 32GB of memory in rose gold and applied a credit of $for the monthly EIPs paidAs of February 12, 2017, Ms*** has only three devices on EIP and she accepted this as a resolutionAs of February 12, 2017, Ms***’s account balance reflects a credit balance of $319.69, which includes credit for monthly EIPs paid and will go towards her next monthly account balanceT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

November 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 2, 2016, regarding the above-referenced accountOn November 5, 2016, T-Mobile spoke with *** *** (*** ***), and is pleased to report that we have resolved this matter to his satisfactionT-Mobile makes every effort to provide complete and accurate information to our customers on each interactionWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail locationT-Mobile regrets that Mr*** was not able to take advantage of the Apple iPhone Trade Up promotional offer that expired on September 25, In an effort to resolve this matter amicably, T-Mobile agreed to place an upgrade order for two Apple iPhone 32GB Matte Black handsets and two Apple iPhone 32GB Rose Gold handsetsIn exchange, Mr*** agrees to return two Apple iPhone handsets, one Apple iPhone 6S handset and one Apple iPhone handset, to T-Mobile’s Executive Response officeT-Mobile will apply a credit of $2,846.96, for the total balance from upgrade order number ***, upon receipt of the trade in equipmentMr*** may mail the equipment to my attention to the following address: T-Mobile USA, IncAttn: Pancho Q*** c/o Executive Response 1201Menaul Boulevard NE Albuquerque, NM T-Mobile recommends that Mr*** requests a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr*** disable the Find My iPhone application on each deviceMr*** should include the handsets, chargers and account information within the box to ensure that he receives the proper credit upon receipt of the handsets
It is important to note, Mr*** must have the equipment post marked for return no later than December 30, Should Mr*** fail to meet this date, the offer will be considered voidThe account has a balance of $289.89, due on November 21, 2016, which includes monthly recurring charges, an Equipment Installment Plan charges and applicable taxes, from the October 28, 2016, billing statementT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the details are accurateConsidering credit to my account has not been received since it is contingent upon me sending the phones to T-Mobile (Daniel R***) and requires them to be successfully received, I do not acknowledge this complaint as "Resolved" until my account has been credited the promised amount.
Also, I am currently awaiting a response from *** on the receipt for the $EIP with ***.
Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

January 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Prepaid No***-***-***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 23, 2018, regarding the above-referenced prepaid number
T-Mobile regrets any concerns that *** *** has experienced regarding her prepaid accountPlease note that *** ***’s prepaid account was enrolled in AutoPay on December 22, AutoPay is a free feature that automatically deducts the balance owed on the account using a stored credit card, debit card or checking account supplied by the customerAs *** *** authorized AutoPay, T-Mobile was authorized to automatically deduct payments from the credit card providedTherefore, on January 22, 2018, the monthly renewal charge for days of service was automatically paid using Autopay
Please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.”
Nonetheless, in an effort to amicably resolve this matter, T-Mobile issued a credit totaling $to *** ***’s postpaid account number *** This credit left a revised balance of $on *** ***’s postpaid accountT-Mobile also closed *** ***’s prepaid account pursuant to her request*** *** accepted this as full resolution to her concernsT-Mobile regrets any inconvenience to *** ***
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during *** ***’s contact with our retail location and Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Nicole C*** Executive Response