T-Mobile Usa Inc

August 4, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 22, 2017, regarding the above-referenced account. T-Mobile regrets any concern that Ms*** has experienced regarding her equipment purchase. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our retail location Our records reflect that Ms*** activated two Mobile Internet (“MI”) lines of service on July 20, Ms*** was subscribed to the Simple Choice North America MI 2GB rate plan for $plus applicable taxes for lines ending in *** and *** Additionally, our records indicate that on July 20, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offeringMs*** purchased two Alcatel Tablets for a total purchase price of $250.00, plus applicable taxesMs*** was required to remit a down payment in the amount of $and the balance of $was to be paid over 24-monthly installments at a rate of $per month added to the monthly billing statement Nevertheless, upon speaking with Ms*** on August 1, and in an effort amicably resolve her concerns; T-Mobile has removed the active EIP balance for the Alcatel TabletsIt is important to note that Ms*** is allowed to keep the equipment at with no additional cost to her. Additionally, T-Mobile has also applied a courtesy credit of $for taxes and down payment paid at the time of purchase. Please note this credit resulted in a balance reduction Pursuant to Ms***’s request T-Mobile has cancelled the MI lines ending in *** and ***, effective as of August 1, 2017. In addition to the cancellation T-Mobile has applied a onetime credit of $for the cost of service on her MI lines. Please note the total credit applied to Ms***’s account of $reduced her current balance to $140.18, due August 20, 2017. T-Mobile regrets any inconvenience caused to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sharon B*** Executive Response

Revdex.com:
I just have last inquiry to ask about addition of new line at Old grandfathered rate of Simple Choice Family Plan? Since I called customer care today, and they could not satisfactorily answer my question because T Mobile no longer have that old planCould you please let me know how I can add a line and to whom I may need to contact for that? Otherwise T Mobile has resolved my problem very efficiently and I dont have any grievancesAs always I am a very satisfied customer of T Mobile and will stay with them as long as I canThey have completely revolutionize the Wireless Industry with great care of serviceThanks again
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

October 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** ***
* To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** *** and that he has designated *** *** as an authorized user of the account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter. T-Mobile regrets any concerns Ms*** may have experienced in regards to mobile numbers and unwanted calls. When activating a new line of service with T-Mobile, customers are assigned a mobile number from the limited pool of numbers available to T-Mobile for use. It is important to note that as there is a vast multitude of numbers available to customers, numbers are randomly assigned to customers during the activations process. If a customer who is assigned a mobile number chooses to cancel service, the mobile number is released after a certain period of time so that it may be reused and assigned to another customer. With respect to customers’ privacy and usage of an assigned phone number, it is important to note that T-Mobile is unable to monitor or determine how a customer uses any mobile number in any way, whether it be for business, personal, or any other kind of use T-Mobile records indicate that on October 29, 2017, a mobile number ending in *** was activated. On August 28, 2017, Ms*** contacted T-Mobile to request to change the mobile number ending in *** and to report that the user of the mobile number was receiving unwanted messages regarding adult content. Upon being made aware of the circumstances reported by Ms***, and in an effort to amicably resolve her concerns, T-Mobile changed the mobile number ending in *** to a mobile number ending in *** pursuant to Ms***’s request, and waived any number change processing fees as a courtesy. On that same date, Ms*** contacted T-Mobile to express concerns with the unwanted messages and communications that were received by the user of the mobile number in question, at which point T-Mobile offered a one-time credit of $as a courtesy, which Ms*** accepted. As Ms*** accepted compensation to satisfy any outstanding concerns with this matter at that time, it is T-Mobile’s position that the matter is resolved On August 29, 2017, Ms*** contacted T-Mobile once again to express concerns with the mobile number that was originally assigned, and to request that T-Mobile send five free handsets of the highest value to satisfy her concerns, which T-Mobile respectfully declined. As Ms*** had already previously accepted compensation to amicably resolve this matter, it is T-Mobile’s position that no additional compensation is warranted Nevertheless, upon speaking to Ms*** on September 8, 2017, T-Mobile offered to apply a one-time credit in the amount of $in an effort to resolve any and all outstanding concerns in this matter. At that time, Ms*** reported that the mobile number ending in *** that was most recently assigned pursuant to her request was receiving phone calls for the subscriber that used that mobile number previously. As an additional courtesy, T-Mobile offered to complete one additional mobile number change free of charge as a courtesy; however, T-Mobile also advised Ms*** that we are unable to guarantee that there would be no possibility of unwanted calls to any number issued during a mobile number changed On September 28, 2017, Ms*** contacted T-Mobile to accept the one-time credit of $that was previously offered, and T-Mobile applied the one-time credit of $pursuant to Ms***’s request. At that time, Ms*** requested that T-Mobile provide her a mobile number change that would not receive an excessive amount of phone calls. In an effort to address Ms***’s concerns with unwanted calls, T-Mobile offered our Family Allowances feature, which allows customers the option to restrict or limit incoming and outgoing calls amongst other functions at the low monthly cost of $per month in addition to the option to complete a one-time mobile number change free of charge. On September 29, 2017, Ms*** contacted T-Mobile to express that she did not wish to add the optional Family Allowances feature Upon review of the account, T-Mobile found that an alternative option is for Ms*** to enroll in our latest Netflix on Us offer, which includes the Family Allowances feature, and at no additional charge to her current rate plan. If Ms*** is interested in this feature, she may contact myself or contact Customer Care at *** for more information on enrolling in this optional featureT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

Complaint: ***
I am rejecting this response because:I have tried to respond times with documents attached and it fails to go through I am responding without documents and would appreciate information on how to provide them. T-Mobile should acknowledge that the final bill and only bill I received from them was for the amount of $not as they stated above (document attached) The T-Mobile final bill was due 1/3/and I paid it in full on 1/16/confirmation number *** (proof of payment attached)The Amsher bill was also for the amount of $ and I notified them that I made the payment to T-Mobile (document attached)I attempted to get a final bill from T-Mobile earlier than when it was received in the mail (mid December) but they said I had to wait because they do not pro-rate bills Although my phone numbers had been ported out I still had to pay for service for several more weeks because of their policy There was an urgency on my part to get the final bill as soon as possible because the new carrier *** pays my termination and equipment fees but I had to provide them the final bill to get the fees paid T-Mobile delays to invoice and then refusal to pro-rate is what made the payment delayed There is no reason for this to have even went to collections as I paid within days of the due date instead of waiting for the funds from *** I ended up paying out of my own pocket I feel turning me into the credit agencies was a retaliation for me changing service providers it certainly was not due to a delinquent account and I notified and called Amsher on occasions in an attempt to resolve their confusionI also placed calls to T-Mobile but they said they could not help me because they could no longer see my account. I would like this action to stay open until my credit is restored at all bureaus as I have been unable to resolve on my own with the companies.
Sincerely,
*** ***

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 26, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** in regards to our iPhone TrapromotionOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradthe iPhone 5, 5C, 5S, or SE model would receive the phone at a final cost of $If a customer chose the iPhone GB Plus model there was a cost increase of $Finally, customers who chose a larger memory variant of the iPhone or iPhone Plus were asked to pay $for each memory variant increase
T-Mobile records indicate that on September 20, 2016, Ms*** qualified for and took advantage of our EIP offering with the purchase of an Apple iPhone Plus 32GB-Black deviceRegretfully, as our warehouse did not receive the tradevice, Ms*** was not eligible for the promotion
However, T-Mobile records indicate that on April 25, 2017, a credit in the amount of $was applied towards Ms***’s account to honor the iPhone TrapromotionPlease note that this credit has covered Ms***’s account balance leaving a credit balance of $T-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

November 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 17, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to his T-Mobile billOur records indicate that on September 15, 2016, Mr*** upgraded to an iPhone Plus under a JUMP! On Demand (“JOD”) lease and agreed to monthly installments in the amount of $Please be advised that during the above transaction, an additional line ending in was added to Mr***’s T-Mobile accountT-Mobile regrets any misunderstanding regarding the above transactionIt is important to note that on this same day, Mr***’s rate plan was changed to our Simple Choice Gigabyte (“GB”) plan at the monthly cost of $for the first two lines and $for each additional linePlease be advised that since this change took place during the middle of the billing cycle of September 10, 2016, to October 9, 2016, Mr*** was billed for these changes on his next billing statementOn October 10, 2016, T-Mobile issued a billing statement with the due date of November 2, 2016, in the amount of $which included a past due balance in the amount of $314.79, monthly access charges, taxes and fees from October 10, 2016, to November 9, 2016, in the amount of $194.64, monthly access charges taxes and fees for the rate plan changes explained above that occurred from September 10, 2016, to October 9, 2016, in the amount of $191.87, monthly JOD lease charges in the amount of $and monthly Equipment Installment Plan (“EIP”) charges in the amount of $Please note that on October 15, 2016, T-Mobile issued a promotional bill credit to Mr***’s T-Mobile account in the amount of $and on October 17, 2016, Mr*** remitted a payment in the amount $198.28, updating his newly revised balance to $Please be advised that on October 17, 2016, Mr***’s rate plan was changed to our Simple Choice promotional plan for four lines which offers unlimited talk, text and GB of data for the monthly rate of $plus taxes and fees, which is the plan he was on, prior to the changes made in the retail storeOn November 10, 2016, T-Mobile issued a billing statement with the due date of December 2, 2016, in the amount of $which included a past due balance of $680.42, monthly access charges, taxes and fees in the amount of $149.89, monthly EIP loan charges in the amount of $and monthly JOD lease charges in the amount of $On November 22, 2016, in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $191.87, updating his newly revised balance to $due on December 2, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

July 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 29, 2016, regarding the above-referenced accountPlease be advised that T-Mobile has made several attempts to reach Mr*** which have proven unsuccessful, as such we will respond to his concerns below T-Mobile regrets any inconvenience to Mr*** regarding the port in of his numberT-Mobile has reviewed the account and confirmed that on June 4, 2016, the process to port in the mobile number ending in *** was initiated by T-MobileIt is important to note that in order to successfully transfer the line of service, T-Mobile must confirm that the owner of the line gives permission and the information T-Mobile provided is consistent with that of the previous carrier in order to initiate and approve the port inT-Mobile records confirm that the port in request was denied due to the information provided by Mr*** did not match with the information from the previous carrierThis was confirmed when T-Mobile attempted to port the number in on June 4, 2016, June 5, 2016, June 10, 2016, and June 21, Please note that the information was successfully verified on June 23, 2016, and the account was successfully activated on this dateAs a courtesy to Mr*** and in an effort to amicably resolve this matter on July 5, 2016, T-Mobile issued a $credit to Mr***’s account, creating a $credit for Mr*** to use with his pay as you go serviceBased on the above we respectfully decline to take further actionT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** And *** ***

March 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 23, 2016, regarding the above-referenced accountT-Mobile is pleased to report we have resolved this matter to Ms***’s satisfactionT-Mobile regrets to hear that Ms*** was not satisfied with our previous agreed upon resolutionAs stated in our previous response to your agency dated March 22, 2016, as a result of late payments on Ms***’s account, she does not qualify for the Smartphone Equality program with the best down payment for her device as she has not had months of consecutive on time paymentsIt is important to note that Ms***’s late payment dated February 11, 2016, in the amount of $was not the late payment that initially reset her Smartphone Equality eligibility, but the payment in the amount of $remitted on October 28, 2015, for the billing statement due October 11, Ms*** will be eligible for the best down payment in March with consecutive on time payments from March As previously advised, any payments that post hours after the payment due date will reset the monthly counterT-Mobile regrets any confusionT-Mobile sincerely regrets if any representative advised Ms*** she would receive a 15% corporate discount for her affiliation with Onex CorporationIn order for Ms*** to be transitioned to T-Mobile’s advantage program, T-Mobile required Ms***’s bill cycle be changed from closing on the 18th of the month to close on the 6th of the monthConsequently, this resulted in a change of the date the bills are due and following the change they were due on or around the 27th of the monthFollowing the change, the account experienced a billing period spanning December 19, 2015, through January 6, 2016, due on January 27, In regards to Ms***’s concerns she brought up regarding her free data promotion, as stated in our previous correspondence to your agency, Ms*** received credits for the three months of having the $unlimited data feature on January 21, 2016, February 21, 2016, and March 12, T-Mobile regrets if Ms*** was inconvenienced in any way regarding receiving the above-referenced credits
Regarding Ms***’s deposit, T-Mobile records confirm Ms***’s $deposit that was required when she activated service on March 18, 2015, was returned to her open account balance on March 13, 2016, binging her account balance owed from $to $As Ms***’s deposit was already returned, T-Mobile is unable to apply it towards the down payment of any additional devicesNevertheless, in an effort to amicably resolve this matter, on March 24, 2016, upon speaking to Ms*** T-Mobile offered to reverse our previous credit offer and instead offered to accelerate her eligibility to receive best down payment immediatelyPlease note that Ms*** declined this optionAlternatively, as a gesture of goodwill, on March 24, 2016, T-Mobile applied an additional credit in the amount of $to Ms***’s accountMs***’s account now reflects a credit balance of $Upon speaking with Ms*** she accepted this as full resolution to her concerns and complaintBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

Complaint: ***
I am rejecting this response because:We switched from *** to T-Mobile service only because we were promised free international texts, roaming, data and wifi calling, after our first visit to Sint Maarten we were shocked that we are getting charged, we went back to the store about days after we have purchased the service and traded and apparently n our phones we wanted to get our phone back and discontinue the service.The manager convinced us that their was a mistake on our account and all we have to do is to pay additional $per month in order to get the service that was promised us (free roaming, texts, data, wifi calling).we go ahead and did that and for our surprise we were still getting charged for all of the above, we went and call T-mobile customer service and they did intact initiated credit to our account and tried to resolve the matter.every time that we went down to Sint Maarten we were still getting charged and every time that we call customer service we were given different information, including that wifi calling is not free and roaming is not free and apparently we were scammed to purchase a service which is not exist, the fact that we received credit is just making our case stronger T-mobile did infect acknowledge that they were wrong and thats the only reason that they have credited our account, I don't believe that they initiated a credit of over $because we are nice people blonde with blue eyes. I am very upset that T-mobile were seeing us a service that did not exist and trying to make us pay and take the blame for that.for there record T-mobile did infect contact us and the one time that they left a voice mail we have returned the call and spoke with a representative thats was about a month ago.Ever since no attempts to contact us at all.
Sincerely,
er
*** ***

March 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder of Record: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that the account holder of record is *** *** and that *** *** has been designated as an authorized user of the accountPlease note that T-Mobile has been unsuccessful in contacting Mr***As such, we will make every effort to address his concerns within this letter
T-Mobile regrets any inconvenience that Mr*** has experienced regarding his international billing concernsWe appreciate the opportunity to respond to this matter
T-Mobile offers customers subscribed to eligible Simple Choice and New Classic rate plans the largest global data coverage area included at no extra chargeThis global freedom was automatically added to qualifying Simple Choice plans and is available in over countries and destinations (see www.t-mobile.com/international for participating countries)Please note, there is no need to for customers to add a separate feature or service to the account before they travel if they are subscribed to a qualifying rate plan
With T-Mobile's Simple Global offering, customers have unlimited web at standard speeds of approximately 128KbpsThese speeds are great for web browsing, email, social networking and occasional use of certain features like GPS and mapsHowever, should a customer feel these speeds are not sufficient; higher-speed data passes are available for purchase when travelling abroadAdditionally, voice calls back to the U.Sand to Simple Global countries are a flat rate of $per minute, while unlimited text messaging is included at no cost
It is important to note that users traveling to a country outside of Simple Global coverage will incur text charges at $per message sent or received and data roaming charges at our standard World Class rates of $15/MB (plus taxes & fees)Voice charges vary by country, and as such, T-Mobile recommends that customers visit www.t-mobile.com/international before they travel to see specific country rates
Please be advised that Simple Global is provisioned on Ms***’s above-referenced accountThis feature provides discounted rates while abroad, and is not treated as an international calling feature for customers while domestically stationed
It is important to note that customers who are subscribed to an eligible rate plan and who plan to make international long distance calls from the United States may choose to add an optional international feature to their account in an effort to reduce the rates chargedThe Stateside International with Mobile feature, available at a cost of $per month provides all the benefits of the Stateside International feature plus provides unlimited mobile number calling in an additional countries as well as a 1,minute bucket for calling mobile numbers in MexicoWith both of these features, calls made using a connection are charged the same discounted rates depending on the feature the customer is subscribed to
A review of Ms***’s billing statement dated January 6, 2017, included $in international long distance tolls for Mr***’s mobile number ending ***Please note that T-Mobile records indicate that these calls originated while Mr***’s device was located within the USAs Mr***’s mobile number was not subscribed to an optional international discount calling feature, and as the calls were not originated in a Simple Global country, he was assessed international tolls of $per minute
T-Mobile records reflect that on March 5, 2017, Mr*** contacted Customer Care regarding the international long distance tolls assessed on his account and requested that they be adjusted in fullAs a courtesy to Mr***, Customer Care offered a one-time $creditOur records reflect that Mr*** accepted this credit
In an effort to amicably resolve Mr***’s concerns, and in the Un-carrier spirit, on March 13, 2017, T-Mobile applied a one-time $courtesy credit on his accountPlease note that this credit, coupled with the previously accepted $credit represents the total amount assessed in international long distance tolls on Mr***’s mobile number ending *** included on the January billing statementBased on Mr***’s letter to your office, and review of calling patterns, T-Mobile suggests that he add the optional Stateside International with Mobile feature
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A*** Executive Response

February 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated February 9, 2018, regarding the above-referenced account. T-Mobile regrets any concerns Mr*** experienced regarding the promotion offered for his most recent upgrade. T-Mobile records reflect that on December 18, 2017, Mr*** qualified for our JUMP! On Demand (“JOD”) offering with the lease of an Apple iPhone Plus 64GB handset with a full retail cost of $799.99. Mr*** was not required to remit a capital cost reduction payment, however he agreed to18-monthly lease payments of $plus tax and a purchase option price of $205.99. It is important to note that T-Mobile records indicate that T-Mobile did not have a buy one get one free promotion during the time frame Mr*** leased his handset. However, from December 21, 2017, through December 24, 2017, T-Mobile offered the December Apple iPhone BOGO promotion where new and existing postpaid customers who bought an iPhone 7, Plus, 8, or Plus on EIP could get another iPhone 7, Plus, 8, or Plus on us (of equal or lesser value up to $via rebate) when they purchased both on EIP and activated at least one new line on a qualifying T-Mobile ONE rate plan. Regretfully, T-Mobile records confirm that Mr*** did not complete purchases within the time frame provided for the promotion, additionally, Mr*** did not activate a new line of service, as such, it is T-Mobile’s position that Mr*** did not meet the requirements for the December Apple iPhone BOGO promotion. In an effort to amicably resolve Mr***’s concerns on Febraury 4, 2018, T-Mobile placed an order for a Samsung Galaxy Note handset to honor a BOGO promotion for Mr***. Regretfully, our records confirm that the wrong handset was sent out as Mr*** did not want the Samsung Galaxy Note handset. On February 12, 2018, Mr*** qualified for our Equipment Installment Plan offering with the purchase of an Apple iPhone Plus 256GB handset with a full retail cost of $949.99. The down payment of $was applied to Mr*** next billing statement as a one-time exception. Mr*** then agreed to 24-monthly installments of $30.00. Upon communicating with Mr*** via email on February 13, 2018, T-Mobile offered to waive the remaining balance of $for the Apple iPhone Plus 256GB handset. Furthermore T-Mobile offered to waive Mr***’s current balance of $125.00. Please note that Mr*** accepted out offer and his account currently reflects a zero balance. T-Mobile regrets any inconvenience to Mr*** and we appreciate his business. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Juan B***Executive Response

April 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Name: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 11, 2017, regarding the above-referenced accountT-Mobile is pleased to report that Ms***’s concerns have been resolved to her satisfaction
T-Mobile regrets any inconvenience to Ms*** in regards to her accountPlease be advised that from September 8, 2016, through December 6, 2016, T-Mobile offered the 4th line free promotion on our T-Mobile ONE rate planT-Mobile records reflect that on November 5, 2016, Ms***’s activated four mobile lines of service under a postpaid accountHowever, at the time of activation, Ms*** was subscribed to a rate plan that did not qualify for the 4th line free creditPlease be advised that Ms***’s rate plan was changed on February 28, to a qualifying rate planHowever, the 4th line free promotion had since expired
Additionally, T-Mobile records confirm that Ms*** qualified for and took advantage of our JUMP! On Demand (“JOD”) lease offering with two Apple iPhone SE devices, an Apple iPhone Plus 128GB, and an Apple iPhone 128GBPlease note that on November 12, 2017, Ms*** activated a Mobile Internet (“MI”) line of serviceRegretfully, at the time of activation, T-Mobile did not have a promotion that would honor the MI line of service for free
In an effort to amicably resolve this matter, on April 14, 2017, T-Mobile approved Ms***’s account to receive the 4th line free offer and a credit of $was applied on the account to refund for missing previous monthly creditsAdditionally, as a gesture of goodwill, T-Mobile approved Ms***’s MI line of service for free and applied a credit of $to refund for previous monthly creditsAs of the date of this letter, Ms***’s account reflects a balance of $Please note that it may take up to two billing cycles for Ms*** to see the monthly bill credits for the 4th line free promotion and the free MIIf Ms*** remains interested in having a business account, she may visit a T-Mobile retail store to complete a Change of Responsibility and have her current account converted from personal to business
T-Mobile is always working to improve its coverage, and we are sorry to hear that Ms*** was having issues with her serviceAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to dayShould Ms*** continue to have service issues, we ask that she contact us so we can properly assess what can be done to improve her experienceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To
Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 14, 2017, regarding the above-referenced accountT-Mobile records indicate the account holder of record is *** ***, and have confirmed that *** *** and *** *** are one in the samePlease be advised T-Mobile has resolved Ms***’s concern to her satisfaction
T-Mobile regrets any concerns to Ms*** in regards to her requests for a Mobile Device UnlockMobile Device Unlocks are available to customers who meet our eligibility requirementsA review of Ms***’s account confirms that on May 13, 2017, we received a request for a Mobile Device Unlock for the devices used on mobile numbers ending in and Please note that Ms***’s account was eligible to receive a Mobile Device Unlock for her devicesAs such, on May 14, 2017, T-Mobile emailed Ms*** with the Mobile Device Unlock instructions needed to unlock her devices and confirmed that she was able to perform the Mobile Device Unlocks
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F*
Executive Response

May 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 13, 2016, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Ms***’s satisfactionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile records confirm that Ms*** activated T-Mobile service on November 12, 2015, and cancelled the account on May 3, 2016, at her requestPlease note that Ms***’s account was enrolled in EasyPay on February 21, EasyPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on EasyPayBecause Ms*** authorized EasyPay, T-Mobile was authorized to automatically deduct payments from the credit card providedPlease note T-Mobile attempted to withdraw a payment for Ms***’s final billing statement dated May 14, 2016, in the amount of $on May 4, 2016; however, it was declined by Ms***’s financial institutionIn an effort to amicably resolve this matter, on May 16, 2016, T-Mobile resent Ms***’s final billing statement dated May 14, 2016, to the billing address on filePlease note it may take seven to ten business days to receive a copy of the billing statement in the mailAs an additional courtesy, on May 16, 2016, T-Mobile applied a credit in the amount of $to the accountMs***’s account now reflects a zero balance and remains closedUpon speaking with Ms*** she accepted this as resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCZachary S*** Executive Response

November 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 3, 2015, regarding the above-referenced accountWe are pleased to advise that we have contacted Ms*** and resolved the matter to her satisfactionT-Mobile regrets any inconvenience Ms*** has experienced regarding her account billing concernsPlease be advised that the services described in Ms***’s letter are services offered by T-Mobile TV, a third-party service provider whose application is loaded on Ms***’s handsetT-Mobile TV is a free and monthly subscription service that provides T-Mobile customers with access to live news and sports events as well as convenient access to primetime TV and children’s programmingAlthough a portion of the services are free, in order to receive the premium services for which Ms*** was billed, she accepted the terms and fees presented on the handsetAdditionally, please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Although it is T-Mobile’s position that all of the charges for the monthly subscription are valid, on November 9, 2015, upon speaking to Ms*** and in an effort to amicably resolve the matter, T-Mobile submitted a prepaid debit card in the amount of $to be sent to Ms***Please note that Ms*** can expect to receive her prepaid debit card within business daysPursuant to our above-referenced conversation, Ms***’s matter has been fully resolved and Ms*** has no further concernsMs***’s account remains closed with a zero balanceWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 19, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Mr*** regarding the Apple iPhone trade up promotionPlease note that starting September 15, 2016, for a limited time, new and existing postpaid customers on the T-Mobile ONE rate plan can get a new ‘iPhone On Us’ (or an iPhone Plus for $120.00) with the traof an eligible iPhone and activation on a 24-month Equipment Installment Plan (“EIP”)By purchasing an iPhone Plus on T-Mobile ONE, Mr*** will receive monthly bill credits in the amount of $making the monthly installment $for the handset and over the next months allowing him to pay a total of $total for the Apple iPhone plus 128gbIf service is canceled prior to the completion of the EIP, the monthly credits will end and the remaining balance on the phone becomes duePlease note that as Mr*** first inquired about taking advantage of the ‘iPhone On Us’ promotion between September 9, 2016, and September 14, 2016, and at this time he was not required to change to T-Mobile ONE to be eligible for the promotionHowever the preorder was eventually placed on September 16, Nevertheless, pursuant to a conversation with Mr*** on September 21, 2016, T-Mobile has agreed to honor the original promotion of not requiring the rate plan to be changedMr*** will be allowed to participate in the promotion and retain his Simple Choice Family planFurthermore, should Mr*** choose to traany other devices to participate in the promo, he would be required to change his plan to the T-Mobile ONE rate plan, which Mr*** has agreed toAgain, T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames G*** Executive Response

February 15, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: *** *** ***Your File No***T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 9, 2018, regarding the above-referenced account. T-Mobile was able to reach Ms*** on February 15, in which we were able to obtain her account informationWe are pleased to report Ms***’s concerns have been resolved to her satisfaction.We regret any continued concerns Ms*** has experienced regarding her T-Mobile account, and we appreciate the opportunity to provide the necessary details. T-Mobile records reflect that on December 4, 2013, the line ending in subscribed to our JUMP! Feature. On February 23, 2015, Ms*** contacted Assurant Solutions, Inc(“Assurant”) to file an insurance claim for line ending The following day, on February 24, the JUMP! Feature was removed from Ms***’s accountOn February 24, 2015, Ms*** contacted Customer Care stating the replacement device she received was not the device that was referenced at the time of the claimT-Mobile advised Ms*** to contact Assurant at 1-866-866-or online at www.myphpinfo.com for further assistant. On March 12, 2015, T-Mobile records confirm Ms*** contacted Customer Care stating she received a letter from Assurant claiming the insurance was cancelled for line ending due to filing two claims within a month rolling period. T-Mobile advised Ms*** to contact Assurant at 1-866-866-or online at www.myphpinfo.com for further assistantShould be noted, T-Mobile records reflect on June 2, was the only claim that was filed on line ending 9442.On February 15, after speaking with Ms***, she was instructed by Assurant to send the original damaged handset as well as the replacement handset that was received on February 24, Ms*** states the devices were returned but was unable to provide a tracking number for verification.T-Mobile records confirm Ms***’s May billing statement, reflected a charge for an Assurant Product Non Return fee of $and Assurant Salvage Non Return $for line ending plus monthly service fee of $91.62, monthly equipment charges of $taxes and fees for a total amount of $In addition, Ms*** stated that she requested the account to be cancelled in May after the issues with Assurant. However, T-Mobile records do not reflect a request for cancellationMs*** continued to be billed the monthly service fee of $91.62, monthly equipment charges of $taxes and fees until September 23, 2015, when the account was canceled for nonpayment with a final balance of $715.22. Thereafter, Ms***’s account was assigned to the collection agency Receivables Performance Management (“RPM”) for non-payment since transferred to Southwest Credit (“SWC”) located at *** *** *** *** *** *** ** *** and can be reached at 1-800-462-3894. T-Mobile’s review of this matter has confirmed that Ms*** was billed appropriately. Nevertheless, in an effort to amicably resolve Ms***’s concerns, T-Mobile applied a bill credit of $bringing the account balance to a zero balanceMs*** is no longer financially responsible for the account. T-Mobile regrets any inconvenience Ms*** may have experienced. T-Mobile has removed the account from third-party collections and requests the collection agency to delete any negative information reported to the credit bureaus regarding this debt. Please note that it may take up to days for Ms***’s credit report to reflect the change. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. If you have any questions, please do not hesitate to contact me at 1-877-290-ext***.Very truly yours,T-MOBILE USA, INC.Rochelle M***Executive Response

To whom it may concern: T-Mobile did reach out to me on Sun 3/19/after the claim had already been sent to the business from Revdex.comThe representative I spoke to on 3/19/resolved all issues on the phone with me in a very friendly and helpful manner, which is much appreciated.This complaint has been resolved and can be closed. Thank you, ***

July 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 24, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Mr***’s concerns to his satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Mr*** regarding our Black Friday promotionPlease be advised that from November 24, through November 27, 2016, T-Mobile had an amazing promotion for new and existing customers, such as Mr***, who trada qualifying fully owned Apple, Samsung, or LG handset from any carrier. With that trade-in, and subscription to our T-Mobile ONE rate plan or eligible Simple Choice Unlimited rate plan, Mr*** was eligible to receive the iPhone 7, iPhone Plus, iPhone 6s, or iPhone 6s Plus at a discount cost after monthly bill credits for the amount of the Equipment Installment Plan (“EIP”) installment. Please note that these requirements must be met throughout the term of the EIP According to our records on November 27, 2016, Mr*** purchased four Apple iPhone 32GB handsets through our EIP and subsequently traded in two Samsung Galaxy Shandsets, an Apple iPhone 5S handset and an Apple iPhone 4S handset with the intention of taking advantage of the promotionAlthough Mr*** completed the trade in and upgrade qualifications, he did not enroll in a qualifying rate plan or upgrade to the unlimited data service and therefore was not enrolled in the promotion accordinglyWe apologize for the inconveniences this has caused Mr*** Nevertheless, in an effort to amicably resolve Mr***’s concerns, T-Mobile agreed to honor the promotion and as such closed the outstanding EIP balances on the Apple iPhone handsets as paid in fullPlease note that on June 30, 2017, T-Mobile contacted Mr***, and presented this offer as resolution to his concerns which he has accepted and considers this matter resolved to his satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Adrianne F* Executive Response