T-Mobile Usa Inc

October 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 21, regarding the above-referenced accountT-Mobile regrets any billing concerns Ms*** may have experiencedT-Mobile records reflect that Ms*** was sent a billing statement on December 7, 2014, in the amount of $for services from December 8, 2014, through January 7, T-Mobile records indicate that Ms*** cancelled her mobile numbers ending in *** when she ported to another service provide on December 27, Ms***’s billing cycle ran from the 8th of one month to the 7th of the following monthCustomers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through January 7, On December 26, 2014, Ms*** remitted payment in the amount of $112.70, however, this payment was returned as unpaidLike other wireless operators and most retailers, T-Mobile assesses a fee if a payment is dishonored or returnedThe fee helps us recover the costs charged by banks when processing such a transaction, our staff’s working of the returned payment and notifying the customer of the matterOn February 7, 2015, Mr*** was sent a bill statement in the amount of $which consisted of the returned payment of $112.70, a returned payment fee of $30.00, and courtesy credits issued in the amount of $for services charged after Ms*** ported to another service providerAs an additional courtesy to Ms***, T-Mobile issued a credit to her account in the amount of $Ms***’s account remains cancelled, and reflects a zero balanceIn addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this accountPlease note that it may take up to days for the credit report to be updatedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCRonnie A*** Executive Response

Revdex.com:
Hello ***
I have good news and it is all because of the Revdex.com T-mobile has reached out to me and resolved the issue They made me whole for the Early termination fee and the device reimbursement
Thanks***

July 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 23, 2015, regarding the above-referenced accountT-Mobile is pleased to report that Ms*** concerns have been resolved to her satisfactionBy purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, customers are eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageWith regard to Ms*** handset, upon receipt we examined it and it was found to have sustained LCD screen damage, which is not covered under the warrantyAlthough we troubleshoot the handsets prior to performing a handset exchange pursuant to the above policy, this is not the final examUpon receipt of the non-working handset, we have trained technicians who dismantle and examine the handsetsA warning of the possibility of an out-of-warranty fee was read to and agreed to by Ms*** at the time of the exchangeThis information is also in the users’ manual and in the material that accompanies the replacement handsetBased on the above information it is T-Mobile’s position that the out-of-warranty fee was validly assessedHowever, in an effort to amicably resolve the issue, on July 26, 2015, T-Mobile applied a courtesy credit of $to the account, reducing the account balance to $T-Mobile records indicate that on July 26, 2015, payment arrangements were made with Ms***, with regard to her outstanding balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

January 3, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated December 27, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with our T-Mobile Tuesdays appT-Mobile Tuesdays is our way of giving customers the proper thanking they deserve for being with T-MobileT-Mobile Tuesdays is an app that thanks our customers by providing them with free stuff on a weekly basisEvery week customers will receive three free gifts and the chance to win one of three amazing prices form our Featured Partner of the weekOn December 27, 2016, T-Mobile offered a $Zappos.com promotion code valid for purchases at Zappos.comWe are sorry for any inconvenience redeeming the redemption code for this particular promotionIn an effort to amicably resolve this matter, on January 2, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his Zappos! OfferAs of January 2, 2017, Mr***’s account balance is $110.67, which consists of his monthly access charges from November 19, 2016, through December 18, 2016, monthly Equipment Installment Plans (“EIP”), and applicable taxesMr*** accepted this credit as a resolutionT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated November 8, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Ms*** has experienced regarding your above-referenced file numberPlease be advised that T-Mobile’s Executive Office assigns representatives to resolve and respond to matters based off of staffing availability; should a customer respond to your office with additional concerns, the responding T-Mobile representative may be someone other than the original respondentBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedShould Ms*** have additional concerns related to this matter, she may contact James H***, of T-Mobile’s Executive Response Team at 877-290-ext*** or myself at ext*** Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

January 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated January 12, 2017, regarding the above-referenced accountWe are pleased to report that Mr*** concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience that *** ** has experienced regarding the remittance and assessed value of his handset trade-inWe appreciate the opportunity to respond to this matterT-Mobile records indicate that on December 3, 2016, *** ** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsPlease be advised that *** ** was required to remit a $down payment and he agreed to a series of monthly installments in the amount of $added to his monthly billing statementUpon further review of Mr*** account, our records reflect that at the time *** ** placed is aforementioned EIP order, he prompted a traof an Apple iPhone Plus handset and was provided a maximum potential tracredit of $It should be noted that in order to receive the full quoted tracredit, remitted devices must be on good working condition, free of any damages, physical and liquid, must not be blockedT-Mobile records reflect that Mr*** remitted Apple iPhone Plus device was received with its Find my iPhone security option enabled, identified as blockedAccordingly, Mr*** travalue was modified to a zero valuePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** contact with our Customer CareAlthough it is T-Mobile’s position that Mr*** tradoes not qualify for tracredit, in the Un-Carrier spirit, on January 16, 2017, T-Mobile issued a one-time $courtesy credit to Mr*** accountPlease be advised that Mr*** account remains active with a $credit balance which will be used to reduce subsequent monthly billing until consumed in fullBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

April 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 24, 2016, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfactionT-Mobile is sorry to lose Mr*** as a customer and we regret any concerns he may have regarding T-Mobile’s cancelation procedure and his outstanding balancePlease be assured that we make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with his local T-Mobile retail storeA review of Mr***'s account confirms that he had one mobile internet line active ending in ***Further review confirms that Mr*** last remitted payment to T-Mobile on January 28, 2016, in the amount of $which covered service charges through January 7, It is important to note that T-Mobile has no records of Mr*** contacting our Customer Care team to request the cancelation of his accountIn reviewing our records, T-Mobile first received a request to cancel the remaining lines of service on Mr***’s account on April 12, 2016, when Mr*** contacted T-Mobile and his account was canceled pursuant to his requestAs a courtesy to Mr***, April 12, 2016, T-Mobile issued a credit totaling $for one month of service charges leaving the account with an outstanding balance in the amount of $which consist of monthly service charges for the periods from February 8, 2016, through April 7, It is important to note that as Mr***’s billing cycle run from the 8th of one month to the 7th of the following month, he will receive a final billing statement which will reflect prorated service charges for the periods from April 8, 2016, through April 12, On April 15, 2016, T-Mobile contacted Mr*** to discuss his concernsIn an effort to amicably resolve this matter, T-Mobile offered to credit the account’s outstanding balance in the amount of $96.46, and to follow up with the account once the final billing statement yet to be produced dated May 8, 2016, to credit the prorated service charges for the periods from April 8, 2016, through April 12, 2016, leaving Mr***’s account canceled and with a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMaggie R*** Executive Response

Complaint: ***
As discussed, below are the details to reopen my complaintThe business has not followed through with it's commitment to resolve this matterPlease let me know if this is sufficient evidence or more information is required. Thank you

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’s concerns within this letterT-Mobile regrets any billing concerns Mr*** has experiencedOur records confirm that as of August 25, 2014, Mr*** had six lines of service, and was subscribed to our Simple Choice Family Unlimited Talk, Text, and Data rate plan at $per monthMr*** was also subscribed to Family Allowances at $monthly, and the lines of service ending in *** and *** were subscribed to JUMP! handset protection at $monthly per lineAs such, Mr***’s monthly access charges before taxes were $T-Mobile records confirm that Mr*** had several open Equipment Installment Plans (EIP) for handsets, for an additional monthly charge of $Mr*** remitted a payment of $on March 3, 2015, for the billing statement dated February 25, 2015, for service from January 25, to February 24, Mr***’s billing statement dated March 25, 2015, for service from February 25, to March 24, 2015, was in the amount of $Mr*** also initiated the close out of his EIPs, in the amount of $Mr*** remitted a payment of $on March 27, 2015, leaving a balance owed of $T-Mobile records confirm that Mr*** cancelled his service on March 28, 2015, when he ported his numbers to another providerPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAs Mr***’s billing cycle ran from the 25th of one month to the 24th of the following month, Mr*** was billed through April 24, 2015, in the amount of $This brought Mr***’s final balance owed to $Please note that as Mr***’s final balance of $remained outstanding, on July 18, 2015, T-Mobile referred the account to third party collection agency, *** *** *** for collectionPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstandingIn an effort to amicably resolve Mr***’s concerns, on August 21, 2015, T-Mobile issued a credit to his account in the amount of $for the April 25, billing statementMr*** remains responsible for the remaining balance of $for monthly access charges, EIP charge, and applicable taxes on the March 25, billing statementMr*** may contact me at the number below no later than September 15, 2015, to remit payment for the balance owed, and upon receipt of payment for the balance in full, T-Mobile will instruct the collection agency to delete any negative reporting related to Mr***’s T-Mobile accountPlease note that it may take up to days from the date of Mr***’s payment for the credit report to be updatedMr*** may also contact *** *** *** at *** to remit payment or for payment arrangementsT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

October 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 3, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated Ms*** as an authorized user of the accountT-Mobile regrets to hear that Ms*** was not satisfied with our previous response to your officeT-Mobile records indicate on October 10, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a new Apple iPhone Rose Gold device for her line ending in ***The EIP agreement is a 24-month, no interest financing agreement available to qualifying customers with active serviceThat same day, a separate order was placed for an Apple iPhone Jet Black device on our EIP for Ms***’s line ending in ***T-Mobile records indicate on October 11, 2016, Ms*** contacted T-Mobile stating the device ordered for her line ending in *** was not the correct size and the order was cancelledUpon speaking with Ms*** October 18, 2016, a new order was created for her line ending in *** for an Apple iPhone Plus Jet Black device and an EIP agreement email was sent to Ms*** with the details of her orderT-Mobile records indicate Ms*** received this EIP agreement via email and she agreed to the terms of the orderT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

Revdex.com:
They stated that on November 27th an agent told me that my plan does not qualify for the promo, which is falseBut I was assured by Daniel that they will take care and make sure that in future information mismatch may not be repeatedI accepted the offerI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs it was mention in response that refund credit might take business days to reflect in account and I waiting for thatApart from that looks okay to me
Sincerely,
*** ***

June 9, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 3, 2015,regarding the above-referenced account. T-Mobilerecords confirm that Ms*** activated the above-referenced account onMarch 25, 2015. At the time ofactivation, Ms*** qualified for and took advantage of our EquipmentInstallment Plan (“EIP”) offering with the pur*** of three LG Optimusdevices, a ZTE ZMax device, and a Samsung Galaxy S device. EIP is a payment option that allows eligiblecustomers to pur*** handsets by making a down payment at the time of pur***and agreeing to pay the remaining balance in installments. Basedon her personal credit history at the time of Ms***’s pur***, she wasnot required to make a down payment; however, she agreed to a series of 24monthly installments in the amount of $45.06, which will appear on the firstbill following the pur*** of the device. Allcustomers who choose to use the EIP option to pay for their equipment arerequired to enter into a month financing agreement signed at the time of thepur***. Although this monthfinancing agreement is required and the installments are added to each monthlybilling statement, customers may choose to pay off their EIP balance at anytime by making incremental additional payments or a single payment for thetotal balance. Please note that anyadditional payments reduce the length of time it will take to pay the entirebalance, but will not reduce the amount of any future regular monthly EIPpayments.Please be advised that beginning March 22, 2015, T-Mobile announced CarrierFreedom for consumers looking to switch from any U.Scarrier toT-Mobile. This industry changing offer allows consumers who werepreviously held back by expensive EIP) the opportunity to come to T-Mobile fora better deal. T-Mobile will now reimburseconsumers’ remaining EIP balance up to $per device tradat the timeof their activation for up to lines of service. To be eligible for thisoffer, consumers must activate a Simple Choice postpaid rate plan, andat the time of activation they must potheir current mobile number,traa device that is identifiable as being on EIP with their previousprovider and is in good working condition, and pur*** a new T-Mobile deviceat either full cost or on T-Mobile’s EIP. Please be advised that perthe Terms and Conditions of T-Mobile’s Carrier Freedom initiative, paymentsprovided by T-Mobile are received in two separate payouts by the customer The first payout is the travalue for thehandset based on the market value of device If the customer activates in a qualifyingT-Mobile retail location and chooses to surrender their handset same day, thehandset is inspected and if it is found to be in acceptable condition, thepayout is provided to the customer at point of sale to use towards their newhandset pur*** If the customeractivates over the phone or online, or chooses not to surrender their handsetsame day, customers are able to receive their device on EIP while the trade-inis being processed, and they are asked to mail the handset being tradto areturn center. In these instances, the retail representative inspects thehandset and provides information as to the amount of the potential trade-invalue of the handset based upon its condition at the time of inspection. The customer is then presented with the terms and conditions of the trade-in,and if the customer is agreeable, the retail location then provides a mailinglabel and shipping envelope for the device, which must be returned within 30days in the same condition as when presented for inspection. Oncereceived, it is again inspected and if found to be in acceptable condition, thevalue for the received handset is added as a credit to the accountbalance. Please note that the secondpayout is calculated by subtracting the trade-credit already provided to thecustomer from the total remaining EIP balance owed on the handsetIn order toqualify for the reimbursement portion of the payout for the accelerated EIPbalances, customers must submit a reimbursement form along with a copy of thefinal billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.comwithin two (2) months of activation. As indicated on the website,approval of the required documents and reimbursement of the accelerated EIPbalances may take up to eight (8) weeks from the date of submission to bereceived and there is no process for that time period to be expeditedTo beeligible for reimbursement, the T-Mobile account must be in good standing. As this is a reimbursement offer, T-Mobile recommends that customers makearrangements to pay any remaining balances billed by their prior carrier inorder to avoid collection activity. T-Mobile records confirm thatMs*** did submit the required paperwork on March 31, 2015. In an effort to amicablyresolve Ms***’s concerns, T-Mobile offered to accept a detailed copy ofthe final billing statement reflecting the early termination fee and equipmentcharges, from Ms***’s previous service provider in exchange for a refundtotaling $741.22. Please be advised thatT-Mobile received these documents on June 5, and sent Ms*** a refundfor the referenced amount the same day. Please note that Ms*** should expect to receive a refund cardwiseven to ten business days. T-Mobileregrets any inconvenience caused to Ms***. Based on the foregoing, werespectfully request that this complaint against T-Mobile be closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or*** *** *** Verytruly yours, T-MOBILEUSA, INC. ***ExecutiveResponse

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

September 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 15, 2015, regarding the above-referenced accountWe regret any inconvenience Mr*** has experienced regarding his refund concernsT-Mobile strives to provide world-class service to all of our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr*** recent contact with our Customer CareAccording to our records, on September 4, 2015, per Mr*** request his account was cancelledOn September 6, 2015, a refund was processed via prepaid debit card in the amount of $for Mr*** depositsOn September 14, 2015, a second refund was processed to Mr*** debit card in the amount of $for the amount of the returned equipment order for a total refund amount of $Mr*** account remains closed with a zero balanceOn September 18, 2015, upon receiving further correspondence directly from Mr***, he has confirmed that the matter has been resolved and that he has no further concernsWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I have received money in my account, thanks bbsSincerely, *** ***

Tell us why here... March 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account
No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 13, 2018, regarding the above-referenced account. T-Mobile records confirm that *** *** has designated *** *** as an authorized user of his account. T-Mobile is delighted to have resolved this matter to Mr*** ***’s satisfaction. T-Mobile is sorry to hear of the concerns that Mr*** experienced with regard to his recent handset purchase. Our records indicate that on February 16, 2018, Mr*** purchased an Apple iPhone X handset on an Equipment Installment Plan (“EIP”). As Mr*** indicates in his correspondence to your office, as of the time of his equipment purchase, T-Mobile provided a 14-day return period which allowed Mr*** to use the equipment to see if it meets his needs. If the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange. It is very important to note that a $restocking fee is assessed to all return transactions. T-Mobile records from March 1, 2018, indicate that in light of the concerns that Mr*** was experiencing with his handset, Mr*** was provided a one week extension to T-Mobile’s return period, wherein he was eligible to return the handset under the return period policy until March 8, 2018. Our records next confirm that on March 10, 2018, when Mr*** attempted to return his handset to T-Mobile, Mr*** was advised that he was outside of the return period and was no longer eligible to return the handset to T-Mobile. We sincerely regret any miscommunication regarding T-Mobile’s return period or the nature of the extension which was offered. T-Mobile is delighted to report that upon reaching Mr*** to discuss this matter, he indicated that he had been able to return his handset to a T-Mobile retail location and was satisfied with their response. As a courtesy to Mr***, and in an effort to amicably resolve this matter T-Mobile agreed to issue an account credit in the amount of $for the restocking fee, resulting in a revised account credit balance of $50.00. T-Mobile regrets any inconvenience to Mr*** regarding this matter. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours,T-MOBILE USA, INC.Kayla *** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:The response from T Mobile is misleading same as they mislead their customer including me, about their offers and promotions. I made the mistake to open an account with T-Mobile they placed me in the most expensive plan telling me that that was the best plan for meI did finance a Samsung Galaxy phone from them I fulfilled my obligation with T-Mobile about that. T-Mobile claimed that they do not have contract any more but they use their advertisemnets and offers to lock you in a contract for two years, in my case I received a phone call from T-Mobile offering me a Samsung Tab-E and a LG Stylus cellular telephone for free alleging that I was a good customer and that they appreciate my business and that was a way of saying thanksI was told that the telephone and the Table will appears on my bill, but they will be credited in another word I did not have to pay a cent for it, as long as I keep the contract now called the "EIP" according to T-Mobile all I had to pay were the taxes which I paid $for the phoneEvery month my bill was inflated I never paid T-Mobile the amount that was agreed when I open the account, The Table internet services which is another line was supposed to be free but I was charged for it every month, and in reality the tablet never work, I placed a lot of calls to T-Mobile for technical support, if they really records the conversation please feel free to check it.Every time I called customer services I got a different story all the time, They refused to let me speak to a supervisor telling me that I was talking to a supervisor, T-Mobile claimed that all calls are recorded for customer training, well check the recordings and you will see how T-Mobile is misleading their customers, yes they have Contract and Disclosure Statement but they tell you not to worry about thatI did purchased and added another line to my account for I phone 7, but then I noticed how I was robbed by T-Mobile, and I started closing my lines one by one, I had lines in the account by now just got one and that is because that account is involved in an investigationThe last Robbery was on April when they charged me $for an international phone called to the Dominican republic that they claimed I made, and I don't recognized that phone number but they claimed that it came from my own lineAt that time when I called and spoke to a representative his suggestion was for me to open a long distance service which they will turn off in June They did not closed it but I had cancelled three lines already, other wise I would still be paying for thatT- Mobile charged you $per line if your service get interrupted to re activate the account.T-Mobile on their letter they claimed that I purchased a qualifying device, but I did not have a qualifying mobile internet plan, what device was that, they need to be more specific, and also they refer that I was subscribed to the mobile internet on demand plan which is free according to them, and they claimed that I was advised of this a true lieThey also claimed that on December 1, I purchased a LG Stylus plus device and that I placed that on their(EIP) that is another big lie, I was called with the promotion and I accepted due to the fact that they lie telling me that I don't have to pay for it as long as I stay with T-Mobile, at the time I thought about staying with T Mobile, their service as far as the dropped calls, and their signal is good, what is bad is how they mislead the customer and how they inflate our bill.In January 2, they claimed that I called to change my rate plan, another lie I called and spoke to an advisor to advised me how to reduce my bill, I was paying too much money, the advisor recommended to change the rate plan without explaining to me the consequences, all I wanted was to lower my bill, and she seems to be helping me.Both devices the Tablet and the LG phone were returned when I decided to close my lines, yes it is true that it was not during the days because I planned to use the equipment, but when I found out that T-Mobile was just robbing me I did not have any other choice but to close my account.No wonder why most retailers are not even selling the T-Mobile sim cards, no wonder why there are so many customer switching over to *** and ***, it s not because of a good fair business I guess. Good luck T-Mobile.
Sincerely,
*** ***