T-Mobile Usa Inc

May 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 3, 2017, regarding the above-referenced accountWe are glad to report that upon speaking with Mr*** he confirmed that his concerns have been resolved to his satisfaction
T-Mobile is sorry to hear of Mr***’ concerns with his monthly estimated service charges
A review of Mr***’ account confirms that he currently has four voice lines and two mobile internet linesFurther review confirms that the account is subscribed to T-Mobile’s Simple Choice Family Unlimited Talk, Text and Data for $plus applicable taxes for the first two voice lines and $per month plus applicable taxes for each additional voice lineIn addition, Mr***’ account is subscribed to Family Allowances for an additional $per monthRecords further confirm that Mr*** all six lines of service are currently subscribed to the optional JUMP! feature which includes the benefits of the Premium Handset Protection (“PHP”) and he is making monthly payments in the amount of $
Further review confirms that Mr***’ mobile internet lines ending in and are successfully enrolled in the Friends and Family promotion, as such; the lines do not incurred on monthly access chargesIn addition, records confirm that Mr*** is currently financing three devices with our Equipment Installment Plan (“EIP”) program and he is making monthly payments in the amount of $
Based on the information mentioned above, Mr*** should expect his monthly service charges to be roughly $370.00-$including taxes and fees after eligible discounts
On May 8, 2017, T-Mobile contacted Mr*** to discuss his concerns and the information mentioned aboveIn an effort to amicably resolve this matter, T-Mobile issued a onetime bill credit to Mr***’ account in the amount of $which at the time was equivalent to one half of his outstanding balanceMr***’ account remains canceled and currently reflects a balance in the amount of $T-Mobile appreciates the opportunity to respond to Mr*** and we regret any inconvenience to him
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Maggie R***
Executive Response

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** encountered regarding his accountT-Mobile records indicate that on November 28, 2017, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy SEdge Plus 32GBEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
At the time of purchase, Mr*** was not required to make a down payment; however, he agreed to pay $56.68, which is for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $per deviceWe regret if Mr*** was under the impression his purchase was on a JUMP! On Demand lease option in which participating customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments
In an effort to amicably resolve this matter, and as a gesture of good faith, T-Mobile issued a credit in the amount of $for the remaining balance of both handsetsThe credit reduced the handsets balance to zero balance and the EIP was closedT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account T-Mobile regrets any concerns Ms*** has experienced in regards to coverage and her handset. T-Mobile records indicate that Ms*** contacted Technical Care on August 22, to report concerns with dropped calls and call audio. Upon completion of our troubleshooting for the symptoms described by Ms***, T-Mobile determined that a warranty exchange through Apple for her Apple iPhone 32GB handset would be the most appropriate solution. It is important to note that when migrating information from one handset to another, customers are responsible for backing up and transferring any personal data including contacts. T-Mobile records confirm that August 23, 2017, Ms*** contacted Technical Care once again to report concerns with dropped calls. Upon completion of our troubleshooting for the symptoms described by Ms***, T-Mobile filed a service ticket to have the area reviewed by engineering On August 23, 2017, T-Mobile records indicate that our engineers completed a review of the concerns raised in the service ticket filed by Technical Care, at which point they determined that the symptoms described by Ms*** are the result of a large volume of network traffic in her area. While we regret any concerns Ms*** has experienced, it is important to note that T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability T-Mobile reviewed the billing statements from June 5, to August 5, 2017, and over the course of those three months, Ms*** used an average of 6,minutes, GB of data, and sent and received a substantial amount of text messages. As such, it is T-Mobile’s position that Ms*** is able to utilize the service and no credits are warranted Nevertheless, upon speaking to Ms*** on September 3, 2017, T-Mobile agreed to apply a one-time credit to Ms***’s account as a courtesy, updating the account balance to $73.15. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Anthony M*** Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated May 24, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** in regards to our Carrier Freedom reimbursementPlease be advised that for new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat second payment is then remitted to the customer in the form of a prepaid bank cardOur records reflect that Ms*** received a tracredit of $at the time of activation and, based on the amount owed to her prior carrier and approval of her reimbursement request, she was sent a prepaid card in the amount of $for the balance of the equipment installments charged by her prior carrierOn May 25, 2016, in order to amicably resolve this matter T-Mobile offered Ms*** a prepaid debit card in the amount of $which she will receive in seven to ten business daysMs*** agreed to this offer as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 9, 2016, regarding the above-referenced accountT-Mobile’s goal is to provide exceptional service for all of our customers at all times and through all channelsWe sincerely regret any concerns Ms*** experienced with her recent accessories purchaseT-Mobile records confirm that on June 24, 2015, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of one Samsung Premium S Wireless Charging Pad accessory and one Samsung Galaxy SEdge LED View Cover accessory at a third party retail locationAt the time of Ms***’ purchase, she was not required to pay a down payment; yet, paid $and $6.30, accordingly, for the taxes on the full cost of the above mentioned accessories and agreed to a series of monthly installments in the amount of $Our records further confirm that on June 25, 2015, pursuant to Ms*** request, the Samsung Galaxy SEdge LED View Cover accessory was returned to T-Mobile under our 14-day return periodAs of the time of Ms***’s above mentioned purchase, T-Mobile provided a 14-day return period which allowed Ms*** to use the accessories to see if it met her needsIf the accessories were not acceptable, they could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseAlthough it is outside the day return period provided to Ms*** to return the Samsung Premium S Wireless Charging Pad accessory, in an effort to amicably resolve this matter, T-Mobile will allow Ms*** to return the accessory in good working condition directly to my attention within 14-days of the date of this letter at: Executive Response Attention: Aika A*** Menaul BlvdNE Albuquerque, NM Upon receipt of the accessory, T-Mobile will close and credit the remaining EIP balance associated to the Samsung Premium S Wireless Charging Pad accessoryAdditionally, T-Mobile agreed to issue a one-time courtesy credit of $for the accessory taxes and the EIP installment billed to the accountT-Mobile recommends that Ms*** return the handset via a traceable carrier and request a tracking number when shippingWe also request that Ms*** include her T-Mobile account information with her accessory to ensure proper resolutionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAika A*** Executive Response

November 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 3, 2016, regarding the above-referenced accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s time as a T-Mobile customerT-Mobile also wishes to thank Ms*** for her feedback as it is valuable and provides us with the opportunity to make any needed improvements in the overall customer experienceFrom September 9, through September 25, 2016, T-Mobile ran the iPhone Trade Up promotional offerThis offer allowed new and existing postpaid customers to trade in their fully paid off iPhone, from any carrier, and get a new iPhone for free via bill credits when purchased on an Equipment Installment Plan (“EIP")EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsT-Mobile records confirm that, on September 25, 2016, Ms*** agreed to participate in the JUMP! On Demand (“JOD”) lease option for an iPhone Plus 128GB handsetJOD is an month upgrade option using a lease as a financing methodJOD provides the flexibility to upgrade up to three times in a rolling month periodThe rolling month period does not start until the customer completes their first JOD upgradeWhen Ms*** began this JOD lease, there was no amount due at signing and she agreed to monthly payments of $plus applicable sales taxBecause the device was leased via JOD and not financed through EIP, Ms*** was not eligible for the iPhone Trade Up offerT-Mobile regrets any inconvenience this may have cause Ms***While T-Mobile sincerely values Ms***’s business, we also want to provide her with a truly un-carrier experience in regards to the concerns she has expressed to your officeFor this reason, T-Mobile has chosen to honor Ms***’s request to return her equipment and have any remaining balances waived to avoid cancelation costs for changing carriersThe following financing plans are active on Ms***’s T-Mobile account: • JOD Lease begun on November 27, o Two Apple iPhone 6s 16GB devices in Rose Gold and Silver ? Unpaid balance $• JOD Lease begun on November 27, o Samsung Galaxy Note in Gold ? Unpaid balance $• JOD Lease begun on November 27, o Apple iPhone 6s 16GB in Gold ? Unpaid balance $• JOD Lease begun on December 10, o Samsung Galaxy Note in Black ? Unpaid balance $• JOD Lease begun on October 26, o Apple iPhone Plus 128GB in Rose Gold ? Unpaid balance $Ms*** may return the above devices to T-Mobile at: T-Mobile USA, IncAttn: *** *** *** *** ** *** ** *** Once the devices have been received, they will be inspected to ensure they have no signs of physical or liquid damageIf the devices are confirmed to be in good working condition, any related unpaid balances will be waivedShould Ms*** wish to take advantage of this offer, the devices must be shipped to T-Mobile no later than December 11, T-Mobile encourages Ms*** to use a traceable carrier and to retain the tracking number for her recordsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLiana G*** Executive Response

February 6, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence February 4, 2018, regarding the above-referenced account. T-Mobile appreciates the opportunity to respond to Ms***’ concern.T-Mobile regrets any concerns Ms*** experienced regarding her handset exchange experience. As stated in our response dated February 1, 2018, Ms*** canceled her service on January 19, 2018, when she chose to port her mobile number ending in *** to another provider. Regrettably, when a number is canceled the handset associated with that mobile number is no longer eligible to participate in T-Mobile’s Handset Exchange Program. T-Mobile has offered Ms*** the option to port her mobile number back in or activate a new line of service in order to participate in T-Mobile’s Handset Exchange Program. However, Ms*** respectfully declined either option. Ms*** was made aware that her manufacturer’s warranty has expired; however, she has the option to contact LG’s Customer Care at 1-800-243-for further assistance to confirm if the device can be repaired. Should Ms*** contact LG she would need to agree to their terms are they are a separate company from T-Mobile. T-Mobile regrets any inconvenience this may have caused Ms***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Oscar T***Executive Response

Complaint: ***
Good Afternoon, I had that was closed this month with T-Mobile USAI'm looking to reopen the case as to Diane J*** response to return the device in working order with in days of 5/11/I returned the device on Monday 5/22/which was a signature required delivery in which the phone was delivered on Friday 5/26/tracking ***As per he email if device is delivered in a working condition credit would be applied of 849$If there any question or concerns please feel free to contact me at (646) 401-or by email ***@gmail.com Best regards,

February 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 14, 2017, regarding the above-referenced account
We regret any concerns Ms*** has experienced regarding the billing of her T-Mobile accountAccording to our records, on December 7, 2016, Ms*** subscribed to the T-Mobile ONE rate plan which provides unlimited voice, messaging and high-speed data service, plus a variety of Un-carrier benefits starting at $per month for two lines and $per month for each additional lineThe estimated cost per month for all of the services described is $before applicable taxes, fees, and monthly promotional credit
Customers subscribed to T-Mobile ONE who enroll in AutoPay receive a $credit per line, per month, while they maintain enrollmentAutoPay automatically deducts funds from a customer's chosen payment method, i.e., bank account or credit card, approximately two days before the bill due date and applies them to the account as a paymentOur records confirm that, on December 28, 2016, Ms***’s account was enrolled in AutoPay
Additionally, from November 24, 2016, through December 21, 2016, customers were able to bring their own device and poto T-Mobile ONE or a qualifying Simple Choice Unlimited plan in order to receive a $bill credit for months per lineThis promotional offer was named the Magenta Port In offerPlease note that it can take up to two billing periods for the monthly credits to appear on the billing statementBased on our review of Ms***’s account she is receiving the monthly $bill credit per line of service under the Magenta Port In offer
Furthermore, we regret any concerns Ms*** has experienced regarding T-Mobile’s Fourth Line Free promotional offerFrom September 8, through December 6, 2016, customers with four or more lines subscribed to T-Mobile ONE would receive their fourth line freePlease note that Ms***’s above-referenced activation was completed outside of the eligibility timeframe for this offer thereby precluding Ms***’s participation in the offer
Our records confirm that, on January 16, 2017, upon speaking to Customer Care and pursuant to Ms***’s request, her account was removed from AutoPayAs such, at that time, Ms***’s account was removed from the monthly AutoPay discount program
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on February 21, 2017, T-Mobile agreed to provide Ms*** with the Fourth Line Free promotional offerPlease note that it may take up to two billing periods for the $monthly bill credit to be reflected on Ms***’s billing statementIn addition, at that time, T-Mobile applied a credit in the amount of $toward Ms***’s account for her past due balance of $and an additional $for the value of the AutoPay discount from the billing statement dated February 8, Furthermore, at that time, Ms*** enrolled in AutoPayPlease note that once the promotional credits begin to appear within the next two billing periods, that the amount Ms***’s monthly bill should reflect $before applicable taxes and feesMs***’s account remains active with a balance of $which consists of monthly access charges, applicable taxes, and fees from the billing statement dated February 8, 2017, and is due on February 28,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer CareWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid Number: XXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced prepaid number. T-Mobile regrets any concerns to Ms*** with regards to her refund. Pursuant to T-Mobile’s Terms and Conditions, prepaid service is non-refundable (even if returned during the Cancellation Period), and no refunds or other compensation will be given for unused airtime balances. As a result we were not able to provide Ms*** with a refund for the credit balance of $that was on her prepaid account. In an effort to amicably resolve this matter, on August 4, 2017, T-Mobile issued a prepaid debit card in the amount of $to Ms***, which will be delivered within ten business days of the date of this letter. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Cesar R*** Executive Response

Complaint: ***
I am rejecting this response because: as stated in your previous response that I called TMobile and "requested" a free device, that is completely inaccurateAnd if you play the recordings back in which I know you can do, you will clearly hear that I did not request a free deviceI was "offered" a free Galaxy Sfrom the Tmobile rep that I was speaking withHe even placed me on hold to do soWhen he released the hold, is when he told me he was sorry and he wasn't able to give me a free device now and that there was going to be a promotion coming up soon when he would be able toJust note I never asked or requested a free device and your recordings will prove thatIf those phone conversations are accessible, it would shed more light on what really happened and how many times I was lied toIt will also tell you who the "contractors" are that have my personal sensitive credit information.
Sincerely,
*** ***

Revdex.com: I accept business response they resolve the problem
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 19, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile is pleased to report that the issues Ms*** have presented to your office are resolvedOur records confirm that as of April 18, 2017, Ms*** has completed a Change of Responsibility (“COR”) for the lines of service ending in *** and ***As such, the temporary numbers on Ms***’s account ending in *** and *** are no longer activeMs***’s account remains active with four lines of voice service ending in ***, ***, *** and ***Ms*** is subscribed to our Simple Choice Family Unlimited Talk, Text and Data rate plan at $monthly before taxes for the first two lines of service, and $monthly plus taxes for each additional line of service
Additionally, in an effort to amicably resolve Ms***’s concerns, on April 26, 2017, T-Mobile applied a credit to her account in the amount of $960.00, which equals months of the add-a-line charges for the two lines of service ending in *** and ***Additionally, T-Mobile is working to enroll the lines of service ending in *** and *** in our Friends and Family Lines on Us promotional offer as indicated in our previous correspondence to your officePlease be advised that it may take up to two billing cycles for this promotional offer to be applied to Ms***’s accountDue to a balance owed, the account remains active with a credit balance of $T-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

July 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 21, 2017, regarding the above-referenced accountPlease be advised that the account holder of record is Ms*** *** and that she has designated Ms*** *** as an authorized user of the account
T-Mobile regrets any concerns that Ms*** has experienced in regards to her T-Mobile bill, and appreciates the opportunity to respond to her concernsT-Mobile records indicate that on November 13, 2017, Ms*** leased a new Apple 6S plus 16GB handset in gold utilizing JUMP! On Demand (“JOD”)Please note that Ms*** was not required to remit a capital cost reduction payment; however she agreed to monthly lease payments of $and a final Purchase Option Price (“POP”) of $Please note that the POP is only charged if the customer elects to keep the handsetsAdditionally, customers are eligible to JUMP their handsets up to three times within a calendar year to a new model
As Ms*** Apple iPhone 6S plus 16GB handset was not returned, she continued to be assessed paymentsSubsequently, on May 13, 2017, the POP for the handset billed to Ms*** account following the competition of the lease
Please note that Ms*** billing statement dated May 14, 2017, reflected a total balance due in the amount of $Ms*** was assessed charges consisting of monthly recurring service charges, the POP for the iPhone, the final JOD installment for the iPhone, as well as applicable taxes and fees for the billing cycle dates of April 14, 2017, through May 13, Payment of the new amount was due on June 15,
On June 20, 2017, T-Mobile confirms a new Purchase Option Installment Plan (“POiP”) was created for the remaining POP charges of $Ms*** agreed to make eight monthly payments in the amount of $with a ninth and final payment of $Additionally, on June 20, 2017, the charge of $was reversed as it was put under a POiP for the billed POP charges, this reversal will appear on the July 13, billing statement
On June 29, upon speaking with MsDavis, T-Mobile explained the process of the POiP and that her payment made on May 21, was for the full amount of the POP processed with her monthly billing statementMs*** understands that the $was not associated with her insurance provided by Asurion
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Executive Response TeamT-Mobile regrets any inconvenience that Ms*** experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Melyssa G*** Executive Response

November 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 28, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile also regrets any frustration this may have caused Ms***T-Mobile records indicate that on January 3, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsAs Ms*** mentions in her letter to your office, during the time she was a customer, she was sent a RSSignal BoosterThe T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homePlease note that the Signal Boosters are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the accountIf a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was canceled on August 21, 2016, the remaining EIP balance of $for the Samsung Galaxy Note was accelerated and posted to the final billing statement dated August 26, The account was also billed $for the above mentioned non-return fee plus taxIn an effort to amicably resolve this matter T-Mobile has removed Ms***’s balance from her account in the amount of $leaving her account closed with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJames H*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution works for to me
Sincerely,
*** ***

October 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 19, 2017, regarding the above-referenced account. Please be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any concerns that Ms*** has experienced with her account with regards to her recent paymentT-Mobile provides a number of options for Ms*** to pay outstanding charges. Customers can make a payment via electronic check or credit card, online, over the phone either through the Interactive Voice Response (“IVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip On September 8, 2017, Ms*** completed a payment using T-Mobile’s self-service option through our Interactive Voice Response system (“IVR”) for $255.34. Ms*** then contacted Customer Care and advised the payment needed to be refunded as the wrong card was charged. Unfortunately, the payment had not yet posted to the account, and as such a refund was not available. On September 19, 2017, Ms*** called our Customer Care and requested a refund. Our Customer Care completed a refund for $as Ms*** had a credit balance of $191.05. As a courtesy, T-Mobile provided a credit of $to complete her $payment after her refundMs***’s balance was updated from $to $T-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Belen L*** Executive Response

Complaint: *** I have explained to Tmobile rep he is not to contact me He was to contact my attorneyBoleman lawfirm , they was told this information long time agoHe told me a different amount on the phone but is giving you another to the Revdex.comI have contact my lawyer and told them thisIt is illegal for them to contact me *** *** is my attorney
I am rejecting this response because:
Sincerely,
*** ***

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 25, 2017, regarding the above referenced prepaid number We regret to hear that Mr*** had any concerns with processing a Mobile Device Unlock request. T-Mobile is committed to providing our customers with clear information about how to unlock their mobile phones, tablets, and mobile internet devices for use across different mobile carriers. Mobile Device Unlock codes are available to T-Mobile customers who meet our eligibility requirements. T-Mobile records confirm that we received a request for a Mobile Device Unlock code for the device with International Mobile Equipment Identifier (“IMEI”) ending 3742; however, Mr***’s request was declinedThe device was not eligible for a Mobile Device Unlock code because Mr*** had not met our T-Mobile Pay in Advance Mobile Device Unlock code requirements To be eligible for the Mobile Device Unlock, Mr***’s Pay in Advance account must have been active for at least one yearIf the device has been active for less than one year on the requesting line, the Pay in Advance account associated with the device must have had more than $in refills since device first use dateUnfortunately, Mr***’s account did not meet the above mentioned requirementsMore information regarding T-Mobile’s Mobile Device Unlock guidelines can be found at T-Mobile’s online support page at https://support.t-mobile.com/docs/DOC- Although, T-Mobile is unable to permanently unlock Mr***’s device, he is eligible to request a temporary unlock through the Device Unlock application which is preprogrammed on the LG G The Device Unlock application is a T-Mobile application that is supported by Android devices which allows our customer to remotely request a temporary or permanent Mobile Device UnlockIn order to complete the request, our customer must have an active data connection and can follow the below steps: 1) Launch the Device Unlock app; 2) On the first screen, select continue to connect to the server; 3) Wait for the device to connect to the server; 4) Select the type of unlock: Temporary or Permanent; 5) Please wait until the app connects to your carrier and requests to unlock; 6) When an "Unlock Approved" message is received; 7) Once received restart the device to apply the new unlock settings Please note that the temporary unlock is available only for 30-days after which the device will lock back to T-Mobile Again, we apologize for the inconveniences this has caused Mr*** and appreciate the opportunity to address his concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response