T-Mobile Usa Inc

October 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 25, 2015, regarding the above-referenced prepaid accountT-Mobile regrets any concerns Ms*** experienced with exchanging her *** *** ShandsetFor our pre-paid customers and those customers subscribed to the Simple Choice no credit check rate plans, T-Mobile offers a post-exchange process which requires customers to return their non-working equipment to the Return Center and then, upon receipt and scanning of the non-working handset in the Return Center, that customer receives a replacement handset in the mailPlease note that it typically takes approximately seven days from the date the non-working handset is scanned into the Return Center for a replacement to be shippedT-Mobile records do not confirm that Ms***’ handset has been scanned into the Return CenterMs*** confirms that she has used a non-T-Mobile handset with her $Unlimited Talk, Text & Data rate plan, since September 17, It should be noted that while an unlocked handset from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersIn an effort to resolve this matter amicably, T-Mobile has shipped Ms*** a like new replacement *** *** Shandset, for use with the mobile number ending in ***In addition, T-Mobile has applied account credits totaling $80.00, for one month of prepaid serviceThe account currently has an available $credit balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as the account is truly closed and has a zero balanceIf in the future I do receive any other bills or paperwork stating I owe any money or if it is ever turned in to a credit collector, I will not agree to their responseThen I will be filing a complaint with the Revdex.com againSincerely, *** ***

From: *** *** [mailto:***] Sent: Wednesday, June 08, 4:AMTo: Complaints Subject: Re: You have a new message from the Revdex.com
T-Mobile has agreed to honor my requestI'd like to cancel this request
Your help is Much
appreciated

March 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated March 24, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have successfully contacted Ms*** and have resolved the matter to her satisfactionT-Mobile regrets any concerns Ms*** may have experienced regarding her equipment purchaseOur records indicate that on December 10, 2015, Ms*** took advantage of an Equipment Installment Plan (“EIP”) with the purchase of a platinum gold Samsung Galaxy SEdge device for use with the mobile number ending in ***Accordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $At the time of Ms***’s equipment purchase, T-Mobile provided a twenty (20) day return period which allowed Ms*** to use the equipment to see if it met her needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchaseNevertheless, upon speaking with Ms*** on March 29, 2016, T-Mobile agreed to place an order for a brand new platinum gold Samsung Galaxy SEdge Plus to be shipped to Ms***’s billing address on fileThe new equipment has been ordered via EIP, for which the down payment in the amount of $as well as applicable taxes of $have been assessed as a charge to the billing statement dated April 11, Of the above mentioned charges applied to the account, T-Mobile agreed to apply a courtesy credit for the down payment of $Ms*** was also asked to agree to a series of monthly installments in the amount of $Furthermore, T-Mobile agreed to allow Ms*** to return the Samsung Galaxy SEdge and upon receipt of the equipment in acceptable working condition, T-Mobile will to credit the remaining amount owed on the EIP, in the amount of $T-Mobile provided Ms*** with a prepaid United Parcel Service (“UPS”) return label for which to facilitate the return of the aforementioned equipmentThe return label was sent to Ms*** electronically to her personal email address
In addition, T-Mobile regrets any frustration Ms*** may have experienced with use of the Name ID featureThe Name ID feature, available for a cost of $per month, is an optional feature as well as application, shows the name and number of the incoming mobile or landline caller even when the caller isn't in the customer's address bookIt is important to note that Name ID is preloaded as an embedded application on most new handsets sold for use on the T-Mobile networkIt is also important to note that Name ID is a separate feature from Caller ID and all caller information is provided by White PagesThis information is limited to the first and sometimes last name and in some cases when an explicit search is being performed the city, state and zip code if availableHowever, upon further investigation, T-Mobile has confirmed that White Pages does not have access to a person’s personal email addressMs*** has been apprised of this this information as well as how to unsubscribe from the Name ID featureT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio S** *** Executive Response

December 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 19, 2015, regarding the above-referenced accountT-Mobile regrets any inconvenience to Ms*** surrounding the Premium Handset Protection programT-Mobile records indicate that on July 5, 2013, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy S III handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $In addition to the purchase of the Samsung Galaxy S III, Ms*** also enrolled in the Asurion Premium Handset Protection program (“PHP”)The PHP bundle allows customers the ability to file an insurance claim for handsets that may be lost, stolen or physically damagedPlease be advised that deductible amounts may vary based on device type, and must be paid in order to fulfill a claimT-Mobile records indicate on September 28, 2015, Ms*** was inadvertently directed to file a PHP claim on her deviceIn lieu of paying the deductible, Ms*** cancelled insurance and purchased a new T-Mobile deviceAlthough amounts paid towards PHP are non-refundable, T-Mobile would like to assist Ms***In an effort to amicably resolve Ms***’s concerns, T-Mobile has issued an account credit in the amount of $for payments made towards the programMs***’s T-Mobile account remains active with a credit of $T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTy R***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** p.s T-mobile should look into other ways to guarantee better processing Maybe have the customer take phones to store for inspection prior to shipping and have store box it and ship it This removes all doubt about who was responsible for any damage My case became a he said/she said and it didn't need to It just seemed this could have been handled better I had proof the phone was fine before shipping and they never provided proof that the phone was even damaged Shouldn't have had to go through everything I had to go through

September 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 14, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience Mr*** may have experienced in regards to re-verifying his Military discountCustomers may be required to annually re-verify their employment or affiliation in order to retain the discountWhen verification is not provided timely, the discount is expiredOur records reflect that on August 5, 2015, Mr***’ discount expired as we did not receive verification of his affiliationT-Mobile records confirm Mr***’ 15% Military Discount was last applied to his July 9, 2015, billing statementMr*** was receiving a total discount of $each monthFor the last months this would be $On September 16, 2016, we spoke with Mr*** and confirmed the $credit has been applied to his account reducing his current balance to a credit balance of $We also advised Mr*** we will ensure his Military discount will be added back to his accountOn September 16, 2016, T-Mobile added the Military discount back to Mr***’ accountMr*** will see the change on his October 9, 2016, billing statementT-Mobile truly appreciates Mr***’ service to our country and we regret any inconvenience this matter may have caused himBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

October 10,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 28, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Ms***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Starting May 31, 2017, and only for a limited time, *** customers who port over their mobile numbers to T-Mobile as part of Carrier Freedom can now do so without having to tratheir current handsets, which has been a requirement previously*** customers looking to take advantage of the offering must add a new line of service, port in their mobile number from ***, enroll in the $premium handset protection feature, and submit for reimbursement of qualified handset costs within days of activation to receive the reimbursement
T-Mobile records indicate that on August 29, 2017, Ms*** elected to port in three lines of service ending in 9628, 2831, and in order to take advantage of the #getoutofthered promotionAt the time of activation, Ms*** elected to enroll in the T-Mobile ONE Lines for $monthly, including taxes with an additional line cost of $monthly, including taxesIt is important to note that the rate plan qualifies for a $discount per line of service when the account is enrolled into AutoPayMs*** elected to enroll in AutoPay on September 6,
At the time of activation, Ms*** was intending to utilize one Samsung Galaxy Shandset and one Samsung Galaxy SPlus from *** on the T-Mobile network with the #getoutofthered promotionPlease be advised that the Samsung Galaxy Sand SPlus models from *** do not qualify to be reimbursed through the #getoutofthered promotion
Further, it should be noted that while an unlocked Samsung Galaxy Sand SPlus from another carrier will work on the T-Mobile network, we are unable to guarantee the full functionality of that device based on certain hardware or software incompatibilities between carriersHistorically, the basic functions of the unlocked Samsung Galaxy Sand SPlus worked on our network; however, certain advanced features may work sporadically or not at allWe regret any inconvenience Ms*** has experienced
Nevertheless, on September 28, 2017, as a gesture of goodwill, T-Mobile elected to honor the #getoutofthered promotion for the total amount of $1,on Ms***’ final *** billing statement to include the balance for the Samsung Galaxy Sin the amount of $and the Samsung Galaxy SPlus in the amount of $The reimbursement is being provided in the form of a prepaid MasterCard and can take up to ten business days to be delivered to the address of recordUpon speaking with Ms*** on October 1, 2017, she has accepted the offer as a resolution for her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

Complaint: ***
I am rejecting this response because: I was told by T-Mobile staff at Quintilio Dr, Bear, DE store that all I had to due was buy the iPhone Plus and get a new line of service what I didI asked multiple times was there anything I needed to due and was told just submit the rebate online and you will get the gift card and Martin who contacted me was really quick and was just rushing me of the phone he didn't seem like he want to try and help me to fix the problem
Sincerely,
*** ***

August 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 14, 2015, regarding the above-referenced accountT-Mobile is pleased to have resolved Mr*** concernsT-Mobile regrets any difficulty Mr*** may have experienced during his efforts to return his handsets during the allotted return periodT-Mobile records show the account was activated on August 4, At that time, Mr*** was provided a day return period during which he could use the equipment and service to determine if they would meet his needsMr*** cancelled his account on August 13, 2015, when he ported his numbers to another service providerOur records indicate that Mr*** attempted to return the equipment within the allotted return period; however, due to an inadvertent processing error, the original point of purchase was unable to accept the equipmentT-Mobile appreciates Mr*** patience while we resolved his concernsTo resolve Mr*** concerns, we have allowed him to return the devices directly to our officesPlease be advised that T-Mobile has received the return tracking number from Mr*** and the device should be received by September 1, Upon receipt of Mr*** equipment, T-Mobile will issue a credit to remove the Equipment Installment Plan balance from the accountMr*** account will remain cancelled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 14, 2016, regarding the above-referenced accountWe regret any coverage concerns Mr*** may have regarding the use of his serviceWe are working diligently on network improvements throughout the U.SOur goal is to provide our customers with the best experience possibleUnfortunately, T-Mobile is unable to guarantee coverage in all areas of the United StatesThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile has verified that Mr***’s billing address is in an excellent 4G LTE coverage area and that the towers providing service to Mr***’s coverage area are operating as expectedIn an effort to resolve this matter, on August 17, 2016, T-Mobile sent our engineering a request to investigate Mr***’s coverage area where he states he is receiving increasingly slow data speedsOn August 18, 2016, our engineering team confirmed that there is sufficient 4G LTE coverage outside of Mr***’s billing address with no known services issuesHowever, our engineering team also confirmed that Mr***’s coverage area is prone to heavy congestion during peak business houses, which in turn can result in slow upload speeds during certain times of dayWith that said, our engineering team also confirmed plans for upcoming service improvements within the next several months to help improve coverage and overall customer serviceUpon speaking with Mr***, T-Mobile apprised of the details of our investigation into his coverage areaMr*** has also been encouraged to utilize when availableAs a means of amicable resolution and as a courtesy to Mr***, T-Mobile has applied a courtesy credit in the amount of $to his account, which has resulted in an account credit balance of $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio *** M*** Executive Response

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 9, 2016, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter T-Mobile regrets any equipment and billing concerns that Ms*** may have experiencedOn March 4, 2016, a fourth line of service was added to Ms***’s accountAt that time, the rate plan was updated to our Simple Choice Unlimited Talk, Text, and Web rate plan with 14GB of Mobile Hot Spot at the cost of $per month for the first four lines of serviceIn addition, Ms*** has an active Mobile Internet line of service at the cost of $per monthAs stated in Ms***’s correspondence, due to the cost increase, she has requested that the fourth line of service which ended in be canceled, which took place on March 28, Additionally, as of March 24, 2016, Ms***’s rate plan was changed to the Simple Choice Value rate plan at the cost of $per month which includes unlimited calling, messaging, and 2GB of data to her three active mobile linesT-Mobile regrets any misunderstanding Ms*** may have experienced with T-Mobile’s Limited WarrantyOur records indicate that Ms*** elected to add the JUMP! feature to her account which includes warranty coverage to the device used on the mobile number ending in ***This feature covers electrical and mechanical device malfunctions, both within the manufacturer’s Limited Warranty and outside of it as defined in the program brochureCustomers with JUMP! can contact T-Mobile to initiate an exchange under the warranty programThe warranty program provides customers with replacement equipment of the same or like-kind model, provided that the non-working equipment is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageT-Mobile records indicate that on March 18, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6S 16GBEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $T-Mobile would like the opportunity to speak to Ms*** regarding the matter presented to our officeWe ask that she contact me at the number listed below to resolve the matterT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCSacny A Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 17, 2017, regarding the above-referenced account. T-Mobile regrets any concern Mr*** had regarding the return of the T-Mobile Signal Booster. Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***'s recent contact with our retail location or when contacting our customer care The T-Mobile Signal Boosters are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their home. Our Signal Boosters have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performance. Please note that the Signal Boosters are T-Mobile owned devices. They are provided to our customers with a $deposit paid at the time of issuance. However, if not returned upon cancelation of service, there is a $non-return fee that is assessed to the account. Device returns can be processed by all departments that can access the coverage selection tool, including a retail location On July 15, Mr*** visited a T-Mobile retail location to inquire about the return of the signal booster loaned to him to enhance his in home coverage. He was advised by the store representative that he could return the device in store at his convenience. Per T-Mobile's process on coverage device returns, customers are able to return coverage devices in store as long as a return kit has not been requested by Customer Care or if the account has been canceled. When Mr*** returned to the retail location with the coverage equipment to return, he was advised that he was not able to return the device at a store, however, this was inaccurate and T-Mobile regrets this inconvenience. Later that day, when Mr*** contacted Customer Care to advise of the situation, a return kit was processed by Customer Care, making the coverage equipment non-returnable in the retail locationsMr*** was emailed a return label for the coverage equipment return and would have to use that to return the signal booster Upon speaking with Mr***, he advised he was able to return the device by using the label and that the issue had been resolvedAdditionally, T-Mobile looked into the coverage concern in Mr***'s area and advised that there will be improvement to his coverage area as T-Mobile is modernizing the networkMr*** accepted the resolutionT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Juan C*** Executive Response

August 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 19, 2016, regarding the above-referenced accountPlease be advised that we have made multiple attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any concerns Ms*** may have regarding her current device and with the purchase of a new deviceT-Mobile records indicate Ms*** is currently using a Samsung Galaxy Sdevice that has 13% memory available which may cause the device to run slow or freezeMs*** may contact T-Mobile to complete troubleshooting steps to determine if this is the cause of her device freezing or if a replacement device is neededMs*** is paying for our JUMP! feature which provides her with an extended T-Mobile warranty for the Samsung Galaxy Sand T-Mobile may provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageAlso, as Ms*** is paying for our JUMP! feature she has the option to trade in her current Samsung Galaxy Sfinanced through an Equipment Installment Plan (“EIP”) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that deviceCurrently Ms***’ Samsung Galaxy Shas $remaining, from the original $purchase price, so she does qualify to complete a JUMP! upgradeA down payment on the new device may be requiredAlso, please be advised, Ms***’ account is currently delinquent so an upgrade cannot be completed until the $past due amount is paidOn August 18, 2016, Ms*** spoke with T-Mobile’s Customer Loyalty department who advised of our $Down for All (Smartphone Equality) programAs the UnCarrier, we believe everyone deserves a great smartphone which is why we offer our $Down for All programThis program helps customers get the best pricing on our equipment, regardless of personal credit informationTo take advantage of this program, all Ms*** would need to do is pay her T-Mobile bill on time for consecutive months, giving her access to the best pricing for our equipment, which in most cases is $downPlease note that there will be instances where certain devices are not offered as $downHowever, as part of this program, Ms*** will still receive best pricing when upgradingMs*** can find more information on this program on our website, www.T-Mobile.comPlease note Ms*** has had multiple late payments, most recently for the August 17, 2016, billing statement so the consecutive months will start again from September 17, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCDaniel R*** Executive Response

Tell us why here
May 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letter
T-Mobile regrets Ms***’s concerns in regards to the final balance on her T-Mobile accountPlease note that T-Mobile records reflect the final payment made on the account was on June 22, On June 7, 2012, Ms*** changed her rate plan to the $Classic Unlimited Talk and Text rate planA new contract extension will be based on the rate plan chosen by the customerIt is important to note that the above mentioned rate plan selected by Ms*** was a promotional rate plan that required a two year contract
T-Mobile records reflect that Ms*** updated her billing address on July 29, Please note that when Ms*** canceled her account on August 4, 2012, which was prior to the agreed upon terms, she incurred a $plus tax early termination feeIt is T-Mobile’s position that the charge is valid and owed
Ms***’s billing statement dated August 25, 2012, reflects a total balance owed in the amount of $consisting of a past due balance of $for the billing periods of May 25, 2012, through July 24, 2012, current monthly access charges in the amount of $for the billing period of July 25, 2012, through August 4, 2012, a $early termination fee, and taxes and fees totaling $
Due to continued non-payment, on September 22, 2012, the account was referred to *** *** ***(“***”), a third party collection agency for collection of the outstanding balance of $Please be advised that on August 26, 2015, T-Mobile applied a credit in the amount of $for previously billed third party charges to Ms***’s account leaving a final balance of $On October 25, 2016, Ms***’s account was then reassigned to *** *** *** for the outstanding balance of $Ms*** may contact *** *** *** directly at 1-855-871-*** to discuss her payment options
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
*** *** Executive Response

July 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** * *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”)
is in receipt of your correspondence dated July 9, 2015, regarding the above-referenced accountT-Mobile records reflect that on February 11, 2011, Mr*** activated account *** with one line of service on T-Mobile’s promotional EvenMore Talk & Text rate planAt the time of activation, all T-Mobile service plans included a one-time activation fee of $35.00, per line, which appeared on the first monthly billing statement following activationOn February 14, 2011, Mr*** requested to move the one line of service from his account *** to his account ***; therefore, on February 14, 2011, mobile number ending in *** was moved from account *** to account ***Account *** was billed prorated charges for service from February 11, through February 13, 2011, a $activation fee, and applicable taxes, bringing the balance owed to $Unfortunately, the balance of $was not paid in full; therefore, on May 26, 2011, the account was transferred to *** *** *** (***), a third-party collection agency of T-Mobile, with a past due balance of $On January 27, 2012, the account was transferred to *** *** ***, and on January 28, 2015, it was transferred to *** *** *** (***)In an effort to amicably resolve Mr*** concern, T-Mobile has issued a $credit to account *** brining the account to a zero balanceIn addition, T-Mobile has removed the account *** from third-party collections and advised the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr*** credit file to reflect the changesT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCCindy M*** Executive Response

May 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 2, regarding the above-referenced account. We are pleased to report that we have resolved Ms***’s concerns to her satisfaction We are truly sorry to hear that Ms*** had anything but a great Un-Carrier experience while working with our Retail and Customer Care teamsWe make every effort to be professional, transparent and courteous, while putting our customers firstThat’s part of our core Un-Carrier values that we strive to live by each and every dayWe regret this has not been her experience and we hope we can fix thatWithout the support of our valued customers, such as Ms***, we wouldn’t be able to continue our movement and growth Our records reflect that Ms*** completed an upgrade on April 29, 2017, to the Apple iPhone Plus during which time she was charged an Upgrade Support charge in the amount of $plus applicable taxesPlease note that these charges will cover a new advanced SIM card, help transferring data between devices, and specialized assistance with performing the upgrade and may be avoided if upgrading through T-Mobile.com or third party vendors like Apple store, Costco, etcWe apologize if Ms*** was not informed of the fee Therefore, as a courtesy for the experience Ms*** had encountered, and in an effort to regain her confidence, we have issued a free month of her rate plan, in the amount of $80.00, leaving her account with a credit balance of $going into her May 9, 2017, billing statementPlease note that on May 8, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to their concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

June 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 29, 2017, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** may experience with her T-Mobile account and we appreciate the opportunity to review and address her concerns
T-Mobile records indicate that Ms*** subscribed to our now grandfather Simple Choice Unlimited Talk Text and 2GB’s of Data rate plan for $per month for one line off serviceAdditionally Ms*** subscribed to our 6GB’s of data and hotspot feature for $per month
On April 8, 2017, Ms*** contacted T-Mobile to inquire about our current offersPlease note that Ms*** was advised there were no current offers for a Galaxy Sor Shandset and there would not be any discount for any phones financed with our Equipment Installment Plan (“EIP”) offeringAdditionally, Ms*** was advised that she could add one additional line of service and change T-Mobile ONE rate plan which provides her with unlimited talk, text, and 4G data speeds for $for the first two lines of servicePlease be advised that Ms*** would receive a $discount per line of service if she signed up for our AutoPay feature and additionally was advised that is she opted in to our Kickback program and used less than 2GB’s of data, each eligible line of service would receive a $monthly credit on her following bill statementAs such, Ms***’s monthly services would total $per month with taxes included after monthly creditsHowever, Ms*** declined to change her service to our T-Mobile ONE rate plan
Thereafter, Ms*** contacted T-Mobile to add an additional line of serviceMs*** rate plan was changed to our now grandfathered Simple Choice Unlimited Talk Text and 2GB’s of Data rate plan for $plus tax per month for two lines off serviceAdditionally, Ms*** elected to continue to subscribe to our 6GB’s of data and hotspot feature for $per month for the mobile number ending in
Ms*** then took advantage of our EIP offering with the purchase of Samsung Galaxy SEdge handset and a Samsung Galaxy ShandsetAt the time of Ms***’s purchase, she was required to make a down payment in the amount $for the handsets and then agreed to a series of monthly installments in the amount of $for the SEdge handset and monthly installments in the amount of $for the Shandset
T-Mobile has confirmed that there were no active promotions for a free Samsung Galaxy SEdge, Samsung Galaxy Shandset or a $pocredit at the time Ms*** activated a new line of service and took advantage of our EIP offeringFurthermore, after a review of the account, T-Mobile was not able to substantiate Ms*** claim that she was offered such promotional offers
Upon speaking to Ms*** on June 7, 2017, T-Mobile advised of the above-referenced informationPlease be advised that Ms*** elected to keep her current rate pan as isAs a gesture of goodwill, T-Mobile issued one-time credit in the amount $to go towards the EIP balance of the Samsung Galaxy SEdge handset and as such, the current EIP balance for that device was updated to $Ms*** accepted this as a resolution and did not have any additional concernsT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R*** Executive Response

January 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 27, 2016, regarding the above-referenced account. We are pleased to report that we have resolved Mr***’s concerns to his satisfaction
We regret to hear that Mr*** had any concerns regarding the discontinuation of the SCORE programSCORE was a discounted phone pricing program that allowed customers to pay $per month for a period of time and then upgrade without paying full price for their new devicesAs of December 2, 2016, postpaid and prepaid customers were sent a text message notification advising the feature is being removed from their accounts and that they are eligible to redeem a $prepaid MasterCard that can be used in a T-Mobile retail storePlease note that our customers must submit their request at www.T-Mobile.com/promotions using the promotion code SCOREby June 30,
Although, it is T-Mobile’s position that Mr*** was given the average benefit available on the SCORE program as a courtesy, T-Mobile also provided Mr*** with a free month of service by providing a credit of $257.69, leaving his active with a zero balancePlease note that on December 30, 2016, T-Mobile contacted Mr*** and presented this offer as resolution to their concerns which he has accepted and considers this matter resolved to his satisfaction
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christina S***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you!
Sincerely,
*** ***