T-Mobile Usa Inc

November 8, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 1, 2016, regarding the above-referenced accountWe are pleased to report that Ms***’ concerns have been addressed and resolved to her satisfactionT-Mobile regrets any inconvenience that Ms***’ has experienced regarding her payment arrangement concernsWe appreciate the opportunity to respond to this matterT-Mobile records reflect that on September 30, 2016, Ms***’ created a two-part payment arrangement via our my.t-mobile.com tool whereby $would be due on October 14, 2016, and $would be due on October 28, Our records reflect that Ms***’ $payment was received on October 14, 2016, however her October 28, 2016, payment was not receivedIt is important to note that once a payment arrangement is created, it cannot be extended beyond the original parameters setT-Mobile records reflect that on October 29, 2016, Ms***’ contacted our Financial Care Department and advised that she would remit her payment by October 30, It should be noted that as Ms***’ second installment that was scheduled for October 28, 2016, was not received, on October 31, 2016, the payment arrangement failed, and as a result, Ms***’ account was suspended due to her payment delinquencyPursuant to T-Mobile’s terms and conditions of service, should service be interrupted and later reinstated, a restore fee of $plus applicable tax may be assessed on each line associated with the accountT-Mobile greatly regrets any inconvenience that this matter caused Ms***’, however, it must be noted that on October 27, 2016, Ms***’ October billing came dueIn Ms***’ letter to your office, she explains that T-Mobile requested that she pay a higher amount than her original payment arrangement amount; this was due to her billing coming dueT-Mobile records reflect that on November 7, 2016, Ms***’ contacted Customer Care and requested that her restore fees be waivedAs a courtesy to Ms***’ Customer Care applied $in credit to Ms***’ account for the associated restore fees that had been assessedIt should also be noted that on November 8, 2016, T-Mobile contacted Ms***’ regarding this matter and offered to absolve her account balance and modify her regular due date in an effort to better meet her fiscal needsMs***’ accepted our offer as resolution to her concernsAccordingly, T-Mobile applied a $credit to Ms***’ account rendering a zero balanceAdditionally, upon speaking with Ms*** regarding modifying her due date, Ms***’ requested that we change her due date going forward to reflect as the 19th of the monthPlease be assured that T-Mobile scheduled the change of Ms***’ due date and is slated to take effect within the next two billing periodsMs***’ was also advised that by changing her bill cycle to modify her due date, the billing period where the due date change goes into effect will also include prorated monthly access chargesMs***’ may contact Customer Care for further payment arrangement options in the future or continue to use our self-help my.t-mobile.com tool for account maintenanceFinally, during our conversation with Ms*** on November 8, 2016, T-Mobile advised Ms***’ of her self-help options in reviewing her past billing statements online at www.my.t-mobile.comBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJason A*** Executive Response

I acceptBut going forward I DO expect a lot better from tmobile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, 2015, regarding the above-referenced account.
T-Mobile regrets any concerns Ms*** may have experienced with our JUMP! program. T-Mobile records indicate that on May 8, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 5C 16GB handset. EIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $
All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchase. Although this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balance. Please note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP payments
At the time of the aforementioned handset purchase, Ms*** signed up for the JUMP! program Following the initial launch of our JUMP! program, we made some changes and launched the new JUMP! feature which provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance due, up to one-half of the original retail price of that device. Customers enrolled in JUMP! are provided with unlimited opportunities to upgrade the device they enrolled in JUMP! 2 with no waiting period. Please note that the JUMP! program does not affect the down payment requirement when purchasing a new device.
While we regret any misunderstanding about the EIP program and the specifics of the offer to Ms***, the down payment requirement for purchasing new equipment was determined by several factors including handset selected, individual account tenure, payment history, and personal credit information
Finally, T-Mobile records confirm that Ms*** canceled her account on May 7, 2015, when she ported her mobile numbers to another service provider. Ms***’s billing cycle ran from the 2nd of one month to the 1st of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Ms*** was billed through June 1,
As a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $to bring her outstanding balance to zero. Ms***’s account remains closed with a zero balance. T-Mobile respectfully declines Ms***’s request to refund her for her JUMP! bundle feature chargesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Brian W***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is fair to meThey didn't refund the expected amount but made arrangements to clear our balance of $for this month and we acceptedThank you for your help.
Sincerely,
***/*** ***/***

November 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 6, 2016, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has addressed Mr***’ concern to his satisfactionT-Mobile regrets any inconvenience Mr*** has experienced with his mobile deviceRegrettably, Mr*** device is bent and therefore considered to have physically damageFurther research shows Mr*** did not subscribe to the optional Premium Handset Protection (“PHP”) and as such he is not eligible to replace his device with payment of a low deductible or through our Handset Exchange ProgramRegarding the mentioned articles Mr*** provided with his correspondence to your office, it indicates that the device in question (iPhone 6) has a hardware flaw that caused the device to easily bend, However, when the next version manufactured by Apple the iPhone 6S was launched, Apple addressed that specific concern by making the shell casing thickerRegrettably, Mr***’ device is still considered to have physically damage Please note T-Mobile cannot determine if the damage was caused by this particular defectWe regret any inconvenience to Mr*** regarding our Handset Exchange Program processes and proceduresNonetheless, in an effort to amicably resolve Mr***’ concern, on November 9, 2016, T-Mobile provided him with a like-new Apple iPhone Gold 64GB device at no additional costPlease note, Mr*** has been advised this is a one-time courtesy and should he run across additional concerns, he would have to look into our upgrade options to replace his non-working device if found to have sustained physical or liquid damageMr*** accepted our offer of the like-new Apple iPhone Gold 64GB device as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

February 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 10, 2016, regarding the above-referenced accountT-Mobile records indicate the account holder of record *** ***, and that *** *** is not an authorized user of the accountUpon speaking with Ms***, she stated she was the account holder and provided me with permission to discuss her account details and work with Ms***JUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costOn September 25, 2015, Ms*** participated in our JUMP! On Demand promotion for an iPhone 6S 64GB on her mobile number ending in ***Ms*** was not asked to make an upfront payment; however, she agreed to monthly lease charges of $Ms*** also participated in our updated Apple iPhone 6S introductory offer, where customers can receive a $monthly bill credit when a lease was initiated from September 25, 2015, through October 6, 2015, which reduces their monthly lease payment to no more than $for the iPhone 6S 16GB or no more than $for the iPhone 6S Plus 16GB per monthPlus if customers also tradan eligible device they own, they could receive an additional credit that would reduce their monthly payment to as low as $for the iPhone 6S or as low as $for the iPhone 6S PlusPlease note Ms*** purchased a 64GB, which would increase her monthly lease payment since it is a more expensive device than a 16GBOn September 25, 2015, Ms*** was offered $for her traAT&T Samsung Nexus S serial number ***, not an HTC Nexus One, as she mentions in her correspondenceMs***’s trawould qualify her for the promotional monthly creditOur records indicate that on December 8, 2015, T-Mobile applied the $credit to Ms***’s mobile number ending in ***It is also important to note that it can take up to two billing cycles for the promotional credits to be applied to the accountT-Mobile applied the monthly promotional credits of $for the mobile number ending in *** on October 2, 2015, December 8, 2015, December 13, 2015, January 18, 2016, and February 16, It is T-Mobile’s position that Ms*** is being provided with the adequate credits per the promotional guidelinesIf Ms*** has any further questions or concerns regarding this matter, she may contact me at the number belowT-Mobile regrets any concerns to Ms*** regarding her handset promotional creditsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCLeah T*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I am still awaiting the final phone so that I can send the other phones backIt is my understanding that once thee the phone have been returned and leases have been terminated my monthly bill will be $a monthWhen my bill has been successfully adjusted I will consider the matter closedT-Mobile has been working with me to help resolve the issue and their efforts are appreciated.
Sincerely,
*** ***-***

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding attempts to attain a copy of his T-Mobile billing statementPlease be advised that bill reprints through Customer Care are provided at a cost of $plus tax for each statementWhen sending bill reprints through our offices, there is a $charge per requested billing statementAdditionally, customers also have the option of viewing the last months of bill statements on www.t-mobile.com at no additional cost
In an effort to amicably resolve the matter, on March 29, 2017, T-Mobile sent Mr*** copies of his October and November billing statements via emailFurthermore, on April 3, 2017, T-Mobile sent Mr*** a copy of his September billing statement via email
Additionally, at that time, pursuant to Mr***’s request his billing address was updatedPlease be advised that Mr*** confirmed the matter is resolved and he has no further concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

July 2, 2015FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2015, regarding the above-referenced account T-Mobile regrets any misunderstanding regarding the return of the device In review of our response dated June 9, 2015, T-Mobile requested that Ms*** return her LG Optimus Fdevice purchased on the line of service ending on *** to T-Mobiles attention by June 23, It is important to note that as of the date of this letter the device has yet to be received Although the device has not been received, as a final gesture of goodwill and in an effort to resolve the matter, a credit of $has been issued to her account leaving it closed with a zero balance On July 1, 2015, T-Mobile contacted Ms*** and advised her of this resolution which she accepted. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention Should you have any further questions, please feel free to contact me at the address below or *** *** ***Very truly yours,T-MOBILE USA, INC.Sacny A***Executive Response

Complaint: ***
From: *** *** ***Cc: Bcc: Date: Mon, Apr 12:14:-0500Subject: T MobilHi my name is *** *** I just found out the the case was closed without it being solved t Mobil stated that they were sending me a visa card from citi bank that has not happened neither Do I see that Credit on the bill very unhappy about all this from the time I transferred from another company and the remaining bill from this other company has not been paid as this was stated in the store when we got the phones and also one phone was suppose to be free I dont see that so please open this case ID *** t Mobil usa....*** ***Sent from my T-Mobile 4G LTE Device

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience Mr*** has experienced regarding the billing on his accountLikewise, T-Mobile regrets any inconvenience to Mr*** with respect to his Samsung Galaxy Note handsetAs has been widely reported, Samsung announced a world-wide recall of their Galaxy Note handsetUpon learning of the recall, T-Mobile put several processes in place to facilitate the return of any Note handsets that our customers have in hand
T-Mobile records confirm that on October 7, 2016, Mr*** participated in T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy Note deviceAt the time of purchase, Mr*** remitted a down payment of $and agreed to monthly installments of $for the devicePlease note as MrMr*** returned the device on February 17, 2017, as part of the above mentioned recall, a refund was processed for his down payment, the EIP was closed out, and a credit in the amount of $for prior billed out EIP installments was applied to the accountAs a result, it is T-Mobile’s position that Mr*** received all applicable credits and refunds for the Note recall
In regards to Mr***’s concerns regarding his Samsung Galaxy Note device, T-Mobile records confirm that on January 11, 2016, Mr***’s participated in T-Mobile’s JUMP! On Demand (“JOD”) offering with the lease of a Samsung Galaxy Note deviceMr*** was not required to remit a payment at signing but did agree to monthly lease payments of $for the device
JOD customers, like Mr***, are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementAs the equipment was not returned, on the final billing statement dated March 14, 2017, Mr*** was billed $for the remaining lease payments and the payment option price
Please note that Mr*** account was enrolled in AutoPay, which is a free feature that automatically deducts the balance owed on the account using a supplied payment methodAs a result of the foregoing and the account being enrolled in AutoPay, on April 4, 2017, T-Mobile was authorized to withdraw a payment in the amount of $for the Samsung Note lease charges and remaining service charges that appeared on the billing statement dated March 14, It is important to note that this payment was returned unpaid by Mr***’s financial institution on June 4, 2017, leaving the account with a remaining balance of $balance which includes the additional $dishonored check fee
In an effort to amicably resolve this matter, T-Mobile has applied a credit in the amount of $to the accountAs such, Mr*** account will remain closed with a zero balanceT-Mobile regrets any inconvenience
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Zachary S***
Executive Response

Tell us why here... March 28, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated March 15, 2018, regarding the above-referenced file number. T-Mobile regrets any handset and billing concerns Mr*** has experienced. As Mr*** stated in his correspondence to your office, he is currently an iWireless customer. Please note that even though T-Mobile has acquired iWireless, the integration process has not been completed and T-Mobile does not have access to Mr***’s account. However, we have been in contact with iWireless and have arranged for someone to reach out and resolve Mr***’s concerns. T-Mobile regrets any inconvenience to Mr***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext341-8075.Very truly yours,T-MOBILE USA, INC.William ***Executive Response

Complaint: ***
I am rejecting this response because:I have attempted to speak with the T-Mobile representative multiple times, I have sent him email and left him voice messages He has not returned my email nor returned my voice message and has only reached out to me one time during my work day. This letter does not reflect the inaccurate charges that have been applied to my account to include over $that I have had to pay in overcharges. The letter sent from the T-mobile representative is inaccurateI will not accept their response until I have my phone calls and emails returnedI will not accept a misrepresentation of the situation.
Sincerely,
*** ***

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 1, 2017, regarding the above-referenced account. T-Mobile was able to speak with Ms*** ***, an authorized user designated by Ms*** ***, the account holder. T-Mobile regrets any concerns Ms*** experienced with her T-Mobile handsets. T-Mobile records confirm that on October 17, 2016, Ms*** filed a claim with the insurance company, Assurant, for her Samsung Galaxy SEdge Plus handset for her mobile number ending in ***. Please note Assurant and T-Mobile are two separate companies, each with their own policies and procedures. On the billing statement dated March 7, 2017; Ms*** was charged $by Assurant for the non-return of her Samsung Galaxy SEdge Plus handset. However, Assurant stated that they were able to later receive the non-working Samsung Galaxy Shandset and applied a credit of $to her account balance on March 12, 2017. Ms***’ Samsung Galaxy SEdge Plus handset is on a Jump! On Demand lease program. JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-lease payments. However, they have the option to cancel their lease and return their handset at any time during the lease term. If they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that time. If the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement A customer may choose to purchase their leased device at any time during the 18-month lease term. A lease buyout must be completed at a Retail Location or through Customer Care. The customer is responsible for the remaining lease payments, the purchase option price and all applicable taxes. Once paid, the lease will be closed and the customer will receive an ownership certificate on the next month billing statement Regretfully, our records indicate that Ms*** did not choose the lease buyout and on the billing statement dated April 7, 2017; Ms*** was charged $for her remaining lease Purchase Option Price (POP) on the Samsung Galaxy SEdge Plus handset for the mobile number ending in ***. Additionally, on the billing statement dated July 7, 2017, Ms***’ was charged $for her POP on her mobile numbers ending in 7955, 0067, and for her iPhone devices. In addition, on the billing statement dated July 7, 2017, Ms*** was charged $plus applicable taxes for the non-return of her CellSpot Router serial number ***. On June 7, 2017, Ms*** contacted Technical Care and accepted an exchange order for a replacement CellSpot Router. Ms*** was provided with a return shipping label for the return of her current CellSpot Router. Regretfully, as of July 13, 2017, we do not have any records of the returned signal booster in our Return Centers As of July 13, 2017, Ms***’ account balance is $1,583.12, which consists of her monthly recurring charges from May 7, through August 6, 2017, a $Signal booster non-return fee, an $in POPs, and applicable taxes. It is T-Mobile’s position that the balance is valid. In an effort to amicably resolve this matter, T-Mobile offered Ms***’s an Extended Payment Schedule (EPS) of seven installment of $for the next seven months added to her monthly recurring charges. Ms*** accepted this as a resolution and the new EPS will not start until the billing statement dated August of 2017. Ms*** will also return the signal booster in exchange for the credit of the non-return fee. As of July 13, 2017, the account reflects a zero balance. T-Mobile regrets any inconvenience to Ms*** and Ms*** regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ligia M*** Executive Response

December 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 12, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Mr*** with regards to his T-Mobile billing statementAdditionally, we are sorry if when calling Customer Care Mr*** did not receive the world class customer service that T-Mobile prides itself on providing our customers with each and every contactPlease be advised that from November 18, 2016, to November 22, 2016, customers who had two or more voice lines with T-Mobile on an eligible T-Mobile plan were eligible to get two additional lines for free, after bill creditsOur records indicate that on November 22, 2016, Mr*** took advantage of the above promotion and activated two mobile numbersIt is important to note that the monthly bill credits for the above promotion usually appear within two billing cycles after the date of activation and as such on December 8, 2016, T-Mobile issued a billing statement which included charges in the amount of $for each of the above added lines for the total amount of $T-Mobile regrets any inconvenience to Mr***In an effort to amicably resolve this matter, T-Mobile applied a bill credit in the amount of $updating Mr***’s billing statement with the due date of December 28, 2016, to $which includes monthly access charges, taxes and fees from December 8, 2016, to January 7, 2017, in the amount of $and monthly Equipment Installment Plan charges and JUMP! lease charges in the amount of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

November 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 24, 2016, regarding the above-referenced accountWe are pleased to inform you that T-Mobile has addressed Mr***’s concerns to his satisfactionT-Mobile regrets Mr***’s concerns regarding his online access to his T-Mobile account and we are grateful to have the opportunity to address themA review of Mr***’s account confirms that currently all lines of service except for the number ending *** are registered to have access to the account and the line ending in *** is the Primary Account Handler (“PAH”) and all are enabledPlease note, T-Mobile takes account security very seriously and there are several reasons access to an online account may be denied such as weak passwords, failed password attempts, etcWe regret any inconvenience our online access methods and procedures may have caused Mr***Nonetheless, on October 30, 2016, in our conversation with Mr*** we were able to successfully walk him through the steps to reset his T-Mobile online password and gain access to his accountMr*** accepted the steps to reset his password as resolution to his concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSal O*** Executive Response

June 29,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 17, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate that *** *** is the account holder of record, and that she has designated *** *** as an authorized user on the above-referenced accountT-Mobile regrets any concerns Mr*** experienced regarding the return of the signal booster and appreciates the opportunity to respond to his concerns
T-Mobile records confirm that on April 13, 2017, Mr*** inquired about in home coverage solutions due to the lack of coverage at homeMr*** was advised of his options and was provided with a signal boosterPlease note that the Signal Boosters are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a $non-return fee plus tax that is assessed to the account
Upon review of the above-referenced account T-Mobile records confirm that Mr*** canceled his account on April 15, 2017, when he ported his mobile numbers to another service providerAs of May 15, 2017, our records indicated that we had not received the signal boosterAs such, the non-return fee of $was assessed on May 15, Due to an inadvertent error the device was not shown as returned but was located on June 22, 2017, and a credit was applied to Mr***’s account in the amount of $leaving a credit balance of $As Mr*** mentioned in his correspondence to your office dated June 17, 2017, Mr*** inquired about information about the return of the signal booster and states that he was advised by Customer Care that he was unauthorized to be given account informationRegrettably, T-Mobile has no records of this incident
Please be assured that T-Mobile strives to provide world-class service to all our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employees failed in any way to display that during Mr***’s contact with our Customer CareWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S***
Executive Response

April 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 9, 2017, regarding the above-referenced account. We are pleased to report that we have resolved Ms*** concerns to her satisfaction T-Mobile’s goal is to provide exceptional service for all of our customers, and we regret any concerns experienced by Ms*** when attempting to retrieve her final billAccording to our records on January 29, 2017, Ms*** cancelled her account when she ported her numbers to a new service providerWhen the account cancelled, this too cancelled her paperless billing and resulted in T-Mobile sending a paper billing statement to the address on fileWe apologize if Ms*** did not receive the billing statements as intended Nevertheless, in an effort to amicably resolve Ms***’s concerns T-Mobile has added a day collection hold, allowing until July 10, 2017, to remit payments to pay her account in fullT-Mobile provides a number of options for Ms*** to pay outstanding charges. Customers can make a payment via electronic check or credit card over the phone either through the Speech Interactive Voice Response (“SIVR”) or with Customer Care or in person at one of our local retail store locations or by mailing it to the payment lockbox address on their billing statement remittance slip Please note that on April 11, 2017, T-Mobile contacted Ms*** and presented this offer as resolution to her concerns which she has accepted and considers this matter resolved to her satisfaction Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christina S*** Executive Response

May 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 21, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountWe are also pleased to report that we have resolved Ms***’s concerns to her satisfactionT-Mobile regrets any equipment concerns Ms***s experiencedT-Mobile records confirm Ms*** took advantage of our “LG Tablet bundle,” promotionFrom April 6, 2016, through May 3, 2016, for a limited time, customers could receive 50% off the LG GPad when they purchased any new LG Vor LG Gand a new LG GPad with an Equipment Installment Plan (“EIP”)Customers would need to submit a rebate on T-Mobile.com/promotions using promo code TABwithin days of purchasing the second deviceOur records further indicate that on May 1, 2016, Ms*** qualified for and took advantage of our EIP offering with the purchase of a LG V GPad for $and a LG Gfor a total of $Based on the promotion at the time of Ms***’s purchase, she was not required to make a down payment; however, she agreed to pay taxes on the full retail priceMs*** then agreed to a series of monthly installments in the amount of $for the LG V GPad and $for the LG GIn her correspondence, Ms*** is referring to our, “Mother’s Day LG GPad on us Tablet Offer”From May 13, 2016, through May 16, only, customers who purchased an LG GPad could receive the tablet for free via rebatePlus, they were able to combine this great offer with the LG Buy One and Get a Second One Half offCustomers must have purchased a new LG GPad with EIP during the promotion window of May 13, 2016, through May 16, 2016, and signed up for EIPCustomers would also need to submit a rebate on T-Mobile.com/promotions using the promo code May16LGGPAD within days of purchasing the tabletHowever, in an effort to amicably resolve this matter, on May 25, 2016, upon speaking with Ms***, she stated she has submitted her rebate on T-Mobile.com/promotions for her prepaid refund card of $for 50% of her LG GPad purchaseOn May 25, 2016, T-Mobile applied a courtesy credit of $to Ms***’s LG GPad EIP and now has a remaining EIP balance of $Once Ms*** receives her prepaid refund card of $within eight weeks after submitting her rebate, she will use it to pay of the remaining balance of the LG GPadMs*** accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Ms*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

July 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 15, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced regarding a returned devicePlease be advised, the upgrade outlined in Mr***’s correspondence to your office is associated with the line ending in ***Review of the account confirms the line ending in *** subscribes to our JUMP! feature for $per month and allows the line to upgrade twice in a year after waiting six months from the date of the original device purchase
T-Mobile records indicate on March 21, 2016, an Apple iPhone 6s Plus device was purchased on T-Mobile’s Equipment Installment Plan (“EIP”) for the line ending in ***On January 15, 2017, a JUMP! upgrade was completed for the line ending in *** and an Apple iPhone device was purchased on EIPThe Apple iPhone 6s Plus device was returned to T-Mobile and was received March 30, Unfortunately, the EIP associated with the Apple iPhone 6s Plus device was not ended and Mr*** continued to be billed the monthly installment charges
As Mr*** contacted T-Mobile regarding this matter since March 2017, credits were issued for monthly EIP charges for the Apple iPhone 6s Plus deviceOn July 17, 2017, T-Mobile ended the EIP associated with the Apple iPhone 6s Plus deviceThe total amount of credit T-Mobile issued to resolve this matter was in the amount of $T-Mobile regrets any inconvenience this caused Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response