T-Mobile Usa Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I have a follow up call pending from Amor M*** regarding changes that are being made to my account in effort to lower my monthly billAfter speaking with Amor this past week I'm confident no further issues would arise.Sincerely, *** ***

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 4, 2017, regarding the above-referenced account. T-Mobile regrets any continued concerns Ms*** may have experienced. Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. T-Mobile records indicate that April 14, 2017, Ms***’s account was transferred to the third-party collection agency, AmSher, for collection of the outstanding balance. On July 10, 2017, Ms*** agreed to a settlement with AmSher, thereafter a payment in the amount of $posted to Ms***’s account at which time her account was settled full. On August 14, 2017, T-Mobile spoke to Ms***, and advised her of the above and that her account would be reported accordingly by the third party collection agency to the credit bureaus. Please note that it may take up to days for Ms***’ credit report to reflect the change. Ms*** did not have any additional concernsT-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Robert R*** Executive Response Tell us why here

Tell us why here
January 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: K*** ***
*** *** *** ***
*** *** *** ***
To Whom It
May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence January 10, 2018, regarding the above-referenced account
T-Mobile regrets any concerns that Ms*** may have regarding our Refer-a-Friend programThe T-Mobile Refer-a-Friend program allows existing customers to receive a $MasterCard Prepaid card for referring friends and family to open a new postpaid account with T-MobileCustomers receive one MasterCard Prepaid card per new account activationPlease note that there are requirements that must be followed in order to receive the MasterCard Prepaid card
Customers must submit a referral at www.referral.t-mobile.com and enter their friend or family’s contact information including their name and the number they will be porting in at least hours prior to activating their new accountThereafter, their friend or family must activate a new postpaid T-Mobile account with at least one voice line and poa number from another postpaid carrier, both within days of their referralIt must be noted that friends and family who are referred under the Refer-a-Friend program will not receive a prepaid gift card or other compensationOnly the referring customers will receive a $MasterCard Prepaid card
Please be advised that on November 28, 2017, Ms*** activated her account with two lines of serviceRegretfully, Ms*** was not referred to T-Mobile via the www.referral.t-mobile.com websiteAs such, Ms***’s friend is not eligible for the MasterCard Prepaid cardT-Mobile respectfully declines Ms***’s request of providing her and her friend a gift card of $eachT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

Ms. Abigail P*** was not of any help while on the phoneShe did not provide me with enough sustainable information that proves that I owe money to T-MobileShe informed me that she would forward a document showing that I owed the amount requested, within a few minutes of getting off of the phone but she failed to provide me with that document and instead typed up an email stating what she said over the phone and the amount their requesting, which was sent to me the following dayI am very disappointed in T-mobile and how they treat their customersI feel like their robbing meI have all documented proof that I've paid all of my year+ of bills I received from T-mobile while being a loyal customer in which T-mobile simply does not care aboutThis is putting me through a lot of stress and draining me, to the point where I'm experiencing migrainesI pay all of my bills and this is disgusting on their end that they can't provide me with valid proof and information that I owe them, after being with this for 10+ years, this is ridiculous and disgusting! I appreciate the help that I've been receiving from the Revdex.com and I hope T-mobile would honor the fact that I've paid all of my bills and even have it documented, yet they can't provide any documented proof but still want to drag a long term valued customer through hellI would never ever refer anyone to T-mobile, never even think about using any associated with their brand, I will be telling all of my friends, family and coworkers about how they should never go through T-mobile, because I don't want them to ever experience what I'm experiencing!
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***Thanks to the Revdex.com staff and for Ms*** *** in considering my requestI am grateful for the acknowledgement of the financial hardship and medical emergency my family and I are dealing withAlthough I am grateful for the $deduction from my bill, I am rejecting this response because I need to have a written guarantee that T-mobile will not charge a restoration fee when the balance is paid in fullI have also not been able to talk to Ms*** *** over the phoneShe has e-mailed me on two occasions for my availability to talk but has not called me because of her scheduleAgain, I am unable to place a call to her because my service is suspended.In the interim, I am still receiving calls daily from T-mobile representatives who are not informed of this pending payment arrangement through Revdex.com with Ms*** ***Unfortunately, I am also unable to authorize a withdrawal from a bank or credit card account for the remaining outstanding balance, so I would like to know when the end of the billing cycle is in September, so I can submit a final payment for service, minus the $fee, and cancel my cell phone service on that dateI believe that date is September 13, 2016, but I would confirmation from Ms*** *** about thisI will pay my bill with cash at a retail store to settle my account
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Re: Complain ID ***
Ms***I called my David T*** of t-mobile USA last Tuesday 1/10/to advise him that I am accepting his offer
Unfortunately I have not received a response as of this writing
That shared, would like to seek your assistance to bring this complaint to an amicable settlement
Thank you
Sent from my iPhone
Sincerely,*** **

August 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 13, 2017, regarding the above-referenced account. We are pleased to inform you that T-Mobile contacted Mr*** and resolved his concerns to his satisfaction We regret any inconvenience to Mr*** regarding the status of his refund and we appreciate the opportunity to address his concerns Our records indicate on July 8, 2017, Mr*** activated his T-Mobile account with two voice lines of service and two DIGITS lines of service. The voice lines were enrolled in our T-Mobile ONE rate plan at $and each subscribed to the optional ONE Plus DIGITS feature at $per month on each line. Additionally, Mr*** took advantage of our Equipment Installment Plan (“EIP”) to purchase two Samsung Galaxy SPlus devices each priced at $790.00. Mr*** was required to pay $as a down payment for each device and agreed to monthly installments of $each. Furthermore, the mobile number ending in *** subscribed to the optional JUMP! feature at $per month. As such, Mr***’s monthly recurring charges would be of $202.00; however, as Mr*** was enrolled in our AutoPay feature, he received a $discount per line to make the monthly charges $192.00. Please note, Mr***’s account was billed by a system known as “bill current”. This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycleIn Mr***’s case, his billing cycle started on the 9th of the month and ended on the 8th of the following month, but as his first month of service charges were billed right away, those were due on August 1, Regrettably, on July 10, 2017, Mr*** cancelled his account by porting out the mobile numbers ending in *** and ***Please be advised that the DIGITS lines remained active on his account. On July 31, 2017, as Mr***’s account was subscribed to our AutoPay payment service, the payment for his first month of service in the amount of $was drafted. The same day, Mr*** contacted our Customer Care and requested the cancellation of the remaining DIGITS lines which was completed at the end of cycle on August 8, 2017. As the account was “bill current” a new billing was produced which prorated the original first month of service charges down to $42.33, but as Mr*** had already paid $192.00, the difference of $was placed to his account as a credit In an effort to amicably resolve Mr***’s concerns, on August 16, 2017, T-Mobile provided a full refund in the amount of $in the form of prepaid card which may take up to business days for delivery. Mr*** accepted the refund as resolution to his concerns and his account remains cancelled with a revised zero balanceWe regret any inconvenience to Mr*** regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sal O*** Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated September 14, 2015, regarding the above-referenced accountT-Mobile regrets any concerns that Mr*** experienced regarding his Equipment Installment Plans (EIP) and any discounts toward the handsetsOur records confirm that on July 31, 2015, Mr*** qualified for and took advantage of our JUMP! On Demand (JOD) lease offering with the leasing of an Apple iPhone Plus handsetJOD is a leasing, not purchasing, option and does not include the Premium Handset Protection coverageAlthough T-Mobile has no record of additional discounts being offered for the Apple iPad and iPhone 6, on July 23, 2015, and August 24, 2015, T-Mobile applied credits totaling the amount of $toward Mr*** accountAdditionally, Mr*** is receiving our JOD AMPed promotional pricing and receives a $credit that applies to the new handset purchase of an Apple iPhone Plus deviceOur records do not reflect a request for cancellation for the mobile numbers ending in *** and ***As such, Mr*** was still accessed monthly access chargesOur records confirm that the two numbers referenced above are now cancelled, and no longer active on Mr*** account September 18, In an effort to amicably resolve Mr*** concerns, T-Mobile issued a credit in the amount of $260.00, equivalent to one month of service on Mr*** accountPlease be advised that Mr*** account remains active with three voice lines and one mobile internet line with a credit balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCRuben A*** Executive Response

February 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 16, 2016, regarding the above-referenced accountT-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountWe are pleased to report that this matter has been resolved to Mr***’s satisfactionT-Mobile regrets any concerns Mr*** may have experienced with respect to his T-Mobile coverage at home and T-Mobile chargesOn December 23, 2015, Ms*** activated service with T-Mobile under a Business account, entered into a JUMP! On Demand lease for an Apple iPhone 6s and activated EasyPayOn December 30, 2015, T-Mobile records indicate that Ms*** requested to be removed from the Business account to an Individual accountT-Mobile transferred her phone line from a Business account to an Individual account resulting in the cancelation of her T-Mobile Business account and her JUMP! On Demand lease for the Apple iPhone 6s to accelerateOn January 20, 2016, T-Mobile issued a bill to Ms*** in the amount of $which was due on February 12, The charges included $for the accelerated iPhone 6s charges and $for prorated services and taxes and fees from December 23, 2015, to December 29, On February 10, 2016, T-Mobile directly debited the balance due of $from Mr***’s bank account via EasyPayOn February 16, 2016, T-Mobile spoke with Mr*** and offered to refund the amount of $back to his bank accountAdditionally, On February 24, 2016, T-Mobile offered to provide a CellSpot Router for his coverage concerns at homeMr*** agreed to each resolution offeredBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

December 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 9, 2017, regarding the above-referenced accountPlease be advised that the T-Mobile account holder of record is *** ***If there is any misspelling of Mr***’s name; he may visit a T-Mobile retail location and present a government issued identification to have it corrected
T-Mobile regrets any concerns Mr*** experienced in regards to his order for the Samsung Galaxy Note handsetT-Mobile records reflect that on November 22, 2017, Mr*** purchased a Samsung Galaxy Note handset at full retail cost of $plus any applicable taxes and feesT-Mobile records reflect that Mr*** paid a total of $at the time of placing the orderThis charge consisted of $for the full retail cost of the handset, $taxes for the handset, a $ground shipping fee, and $taxes for the shipping fee
It is important to note that with ground shipping it may take up to seven business days for the handset to arrivePlease be advised that once the order was made it generated an estimated shipping date of November 27,
As of the time of Mr***’s purchase of a new handset for use on the mobile number ending in 2778, T-Mobile provided a 20-day return period which would have allowed Mr*** to use the equipment to see if it meets his needs
Please note that T-Mobile records reflect that on November 24, 2017, Mr***’s order was shipped by UPS using UPS tracking number ***As per the tracking number T-Mobile records reflect that on November 28, 2017, the package was out for deliveryT-Mobile records reflect that the package was not delivered and on November 30, 2017, the delivery was changed and the receiver arranged for same-day will call
As per the UPS tracking number on December 2, 2017, UPS was to an investigation and was attempting to locate the packagePlease be advised that as the package was not declared as lost on the UPS website our records confirm that Mr*** has not received his refund for the handset
T-Mobile records reflect that on December 16, 2017, the UPS tracking number reflects that the package cannot be locatedRegretfully, as it is past the above-mentioned return period, due to system limitations, a refund for Mr*** payment is not automatically processed
Upon speaking with Mr*** on December 18, 2017, T-Mobile offered a refund in the amount of $to be deposited into Mr***’s financial institution within three business daysPlease note that Mr*** has accepted this as resolution to his concernsT-Mobile regrets any inconvenience to Mr*** and we appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B*** Executive Response

May 12,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated April 30, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any inconvenience Ms*** encountered regarding our March Samsung Free offeringFrom March 10, 2017, through March 30, 2017, eligible customers who ported in a line of service, performed an instant trade-in, and purchased a Samsung Sor SEdge where eligible to receive a mail in rebateT-Mobile records confirm that on March 21, 2017, Ms*** ported over a line or service, purchased a qualifying Samsung device and performed an instant trade in for a Samsung Galaxy Sdevice
T-Mobile records further confirm that Ms***’s initial submission for the promotion was denied as a result of an inadvertent system issueT-Mobile contacted Ms*** on May 8, 2017, and in effort to amicably resolve the matter, T-Mobile has agreed to send a prepaid debit card in the amount of $which is aligned with the offer value of the promotionT-Mobile regrets any inconvenience to Ms***Pursuant our conversation, Ms*** acknowledged her issue has been resolved
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

August 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 3, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any concerns Ms*** experienced regarding a charge for her additional line of servicePlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer Care departmentT-Mobile records indicate on January 24, 2014, Ms*** activated her T-Mobile account with her line ending in *** and subscribed to our Simple Choice Unlimited Talk and Text plan for $per month for one line of serviceOn January 31, 2015, Ms*** activated a second line of service ending in *** and the rate plan was changed to our Simple Choice Unlimited Talk, Text and Data promotional plan for $per month for the first two lines of service with each additional line of service being $per monthOn June 20, 2016, Ms*** activated a third line of service ending in *** under the above-referenced promotional rate planAccordingly, Ms*** account began to be billed an additional $per monthT-Mobile regrets any confusion around the rate plan monthly charges for three lines of serviceMs*** three lines of service are provided unlimited talk, text, and data for $per month plus applicable taxesThe rate plans that are currently being offered that include the same features start at $per monthIt is T-Mobile’s recommendation Ms*** remain on her current rate planT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJennifer G*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in partThis complaint was limited to the issues of unlocking my device which Mobile has through this complaint agreed to do and that constitutes a resolution for that issue
Sincerely,
*** ***

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 6, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any concerns Mr*** may have experienced in regards to his accountT-Mobile ran the Friends and Family lines On Us promotion from November 18, 2016, through November 22, Eligible customers who activate two lines of service on a qualifying rate plan would get up to two additional lines for free after monthly bill credits
T-Mobile records confirm that on November 23, 2016, and on November 28, 2016, Mr*** activated two lines of service under a qualifying rate planHowever, due to an inadvertent error the lines did not receive the monthly bill credits
Please be advised that on March 11, 2017, Mr***’s account was identified as being eligible for the Friends and Family lines On Us promotionAs of the next two billing cycles, Mr*** will begin receiving the monthly bill credits
Furthermore in an effort to amicably resolve this matter, T-Mobile agreed to credit Mr***’s account an amount of $to refund Mr*** for the missing promotional bill creditsThis credit left Mr***’s account with an outstanding balance of $48.61, and he may verify this by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V***
Executive Response

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 6, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her final balanceT-Mobile records indicate on October 19, 2015, Ms*** purchased two Samsung Galaxy SEdge Plus devices, two Samsung Tab A tablets, and Samsung accessories on T-Mobile’s Equipment Installment Plan (“EIP”)It is important to note that if an account goes into a cancelled status, the EIP balance will be accelerated and due immediately
Please note that Ms***’s account carried a rolling balance from her April 11, 2017, billing statementOn June 20, 2017, the account was cancelled for non-paymentWhen an account is cancelled, online access to view bills on MyT-Mobile is no longer availableT-Mobile mails the final billing statement to the address on fileT-Mobile confirms the address on file is the address Ms*** provided in her correspondence to your officePlease be advised, at the time of cancellation, T-Mobile records confirm Ms*** was not enrolled in AutoPayAutoPay is a free feature that automatically deducts current and final balances owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customer
Ms***’s final billing statement was in the amount of $1,and consisted of an unpaid balance in the amount of $and final device charges for the two Samsung Galaxy SEdge Plus devices, two Samsung Tab A tablets, and the Samsung accessoriesOn August 7, 2017, T-Mobile issued an adjustment in the amount of $for taxes bringing the balance to $1,
On August 14, 2017, the account was referred to the third party collection agency Diversified Consultants IncPlease note that when an account is transferred to a third party collection agency a fee may be assessed and is typically based on the past due balance at the time of transferA collection fee in the amount of $was billed to the account bringing the balance to $1,
On August 25, 2017, Ms*** settled in full when she paid Diversified Consultants Incin the amount of $1,Should Ms*** have any questions regarding her settlement, she can contact Diversified Consultants Incby dialing 877-550-T-Mobile respectfully declines Ms***’s request for creditT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

November 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated November 15, 2016, regarding the above-referenced accountT-Mobile regrets any inconvenience that Mr*** may have experienced with his T-Mobile accountIn reviewing the records for the above referenced account it appears that Mr*** incurred number service charges for calls initiated directly from his T-Mobile handsetIf a phone number is entered and the send key is pressed, the handset will place a call over the T-Mobile networkOn August 26, 2016, two calls were initiated directly from the mobile number ending in *** to the Directory Assistance service Please note that number services like provide information when customers dial the number from their deviceSome of these numbers charge a fee and others provide free community informationPlease note that calls placed to Directory Assistance are charged at a rate of $per call before applicable taxesOn September 8, 2016, T-Mobile generated a billing statement that included a charge in the amount of $for two calls to Directory AssistanceAlthough T-Mobile considers the charges to be valid and owed, as a courtesy to Mr*** on November 25, 2016, T-Mobile applied a credit to the account in the amount of $for the calls to Directory Assistance and all applicable taxesThe Family Allowances feature, available at a cost of $per month, enables customers to establish Parental Line Controls for all subscribers on a multiline accountThese controls allow the customer to manage limits such as usage of minutes and messages, numbers that can be called, numbers that the user can receive calls from, the time of day the handset can be used, as well as and premium services blockingFamily Allowances does not prevent overage on the account, will not restrict international calling and will not restrict third-party downloadsFor more information on how to add this feature, Mr*** may contact Customer Care or go online to www.T-Mobile.comT-Mobile regrets Mr***’s Apple iPhone 7, Traconcerns that he has experiencedFrom September 9, through September 14, 2016, T-Mobile began offering a phenomenal “iPhone Trade-Up” offer for new and existing postpaid customers who tratheir fully paid off iPhone or aboveCustomers that purchase a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid off iPhone from any carrier will receive monthly EIP bill credits to reduce the total cost of the new iPhone Please be advised that those that traan iPhone 6, Plus, 6S, or 6S Plus will receive the phone at no cost after a tracredit and monthly EIP bill credits; customers that trathe iPhone 5, 5C, 5S, or SE models will receive the phone at a final cost of $Should customers choose the Plus size model there is a cost increase of $It is important to note that should a customer choose a larger memory variant of the iPhone or iPhone Plus the cost will increase in increments of $with each memory variantAdditionally, the tradevice must be in good working order with no physical or liquid damage and have the “Find My iPhone”, feature disabledIf the above requirements are not met the customer will not qualify for the promotionPlease be advised that if a customer elects to cancel their account prior to the end of the 24-month EIP agreement the monthly credits will cease and the remaining amount will become due on the final billing statementIt is important to note that beginning on September 15, 2016, T-Mobile extended the original offer and customers that wanted to take advantage of this offer were then required to sign up for our new T-Mobile ONE rate plan, along with the original requirements listed aboveT-Mobile records indicate that on September 15, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsBased on Mr***’s personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $Please note that our records confirm that on November 4, 2016, T-Mobile received the Apple iPhone handset that Mr*** traded in at the time of his purchase of a new handset for use on the mobile number ending in ***Please be advised that our records indicate that Mr*** is currently subscribed to our now grandfathered Select Choice Family rate plan, and did not change his rate plan to our new T-Mobile ONE rate plan as requiredTherefore, he does not meet all of the requirements for the offer listed aboveHowever, it is important to note that Mr*** is eligible to add a new line to his existing grandfathered Select Choice Family rate plan and will not be required to change his rate plan to our new T-Mobile ONE rate plan in order to add a new line to his accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with Customer CareIn an effort to amicably resolve this matter, on November 25, 2016, T-Mobile closed and credited the remaining EIP balance associated with the Apple iPhone handsetThus, allowing Mr*** to keep the handset at no further cost to himAdditionally, T-Mobile applied a credit to the account in the amount of $for the monthly EIP payment that Mr*** was billed forPlease note that the account currently remains open with a credit balance in the amount of $that will apply to the next month’s billing statementWe regret any inconvenience to Mr*** and appreciate his businessBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***Very truly yours, T-MOBILE USA, INCTiffany C*** Executive Response

April 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 1, 2017, regarding the above-referenced account. T-Mobile regrets any inconvenience to Mr*** regarding the activation of his account and payment refundPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care T-Mobile records indicate that the account was activated on January 28, and was subscribed to T-Mobile’s T-Mobile ONE rate plan for $per month to include two lines of servicePlease note that the account the account was enrolled in AutoPay which provide the account with a $monthly credit per line of service Mr***’s fist billing statement was generated in the amount of $for monthly service charges from January 29, through February 28, As the account was enrolled in AutoPay, the $payment was automatically deducted from the credit card that was provided by Mr*** in the amount of $on February 19, T-Mobile records indicate that on February 27, 2017, Mr*** reported to T-Mobile that he did not request to have the account activatedAs such, T-Mobile canceled the account and requested a refund be provided to Mr*** Please be advised that on March 14, 2017, T-Mobile approved a refund in the amount of $to the credit card for the one day of prorated monthly service charges prior to the account being canceled In order to amicably resolve this matter, on April 5, 2017, T-Mobile issued a refund in the amount of $to Mr***’s credit card for monthly service charges January 29, through February 28, Mr*** should allow up to three business days for the refund to appear in Mr***’s bank accountT-Mobile regrets any inconvenience to Mr*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Christopher R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

June 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 9, 2017, regarding the above-referenced accountT-Mobile is pleased to report we have successfully resolved Ms***’s concerns to her satisfaction
T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encounteredT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
Please be advised that in T-Mobile’s Terms and Conditions, customers are advised that they are required to notify us of any disputed charges within days of T-Mobile providing notice of the chargesIf a customer does not report the dispute within that time frame, they waive their right to dispute the charge(s)Our records indicate that the Premium Handset Protection (“PHP”) feature was added to Ms***’s account on August 11, 2015; however, the first notice that T-Mobile received regarding a dispute of this feature and associated charges was on June 8, As this is beyond the dispute period, it is T-Mobile’s position that Ms*** remains responsible for all charges billed to the account
Nevertheless, in order to provide Ms*** with a truly Un-carrier experience, and due to her tenure and excellent history as a T-Mobile customer, we have agreed to make an exception to the above noted termOn June 14, 2017, a $credit was applied to Ms***’s account which is equivalent to months of the PHP chargeMs***’s account reflects a revised credit balance of $which will be applied to upcoming billing statements until it has been depleted
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Liana G*** Executive Response

June 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 19, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experience regarding her accountOur records confirm that on April 1, 2017, Ms*** contacted Customer Care regarding processing an order for two Samsung Galaxy ShandsetsAs a onetime courtesy to Ms***, T-Mobile offered to issue her a credit in the amount of $monthly for the next two monthsMs*** used our Equipment Installment Plan (“EIP”) program, at that time, to purchase two Samsung Galaxy ShandsetsMs*** remitted a down payment in the amount of $99.99, and agreed to monthly installments in the amount of $for the remaining handset balances
Regrettably, due to an inadvertent error, the credits Ms*** was offered in the amount of $monthly for the next two months were not issuedPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’ recent contact with our Customer Care
In an effort to amicably resolve Ms***’ concerns, on May 24, 2017, T-Mobile issued a onetime credit to her account in the amount of $200.00, for the previously offered creditsAs Ms*** had a balance owed at that time, her account remains active with a credit balance of $at this timeT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response