T-Mobile Usa Inc

October 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 17, 2017, regarding the above-referenced account. T-Mobile is pleased to report that we spoke to Ms*** and she confirms that her concerns have been resolved to her satisfaction T-Mobile regrets any concerns Ms*** has regarding T-Mobile’s Carrier Freedom program. As can be expected, there are several eligibility requirements for our Carrier Freedom reimbursement which are available at https://www.switch2t-mobile.com. The most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the device. Customers are advised to submit their detailed final billing statement online at www.switch2t-mobile.com within days of activating their T-Mobile account. As this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any early termination fees billed by their prior carrier in order to avoid collection activity. Please note, Ms*** sent in a final bill from her previous carrier, however, the final bill did not list her fees from her prior carrier. Therefore, Ms***’s application was declined Please be advised, as Ms*** stated in her correspondence to your office, she was provided with a tracredit of $which T-Mobile can confirm she did receive on March 6, In effort to amicably resolve this matter, T-Mobile provided Ms*** with a reimbursement of $337.00, which will be sent in the form of a prepaid debit card. This refund does come via U.SMail and can take up to ten business days to receive. Ms*** has accepted this as resolution to her concernsT-Mobile regrets any inconvenience to Ms***. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Nicole C*** Executive Response Tell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
T-Mobile has not yet responded to my complaint. Sincerely, *** ***

March 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated March 25, regarding the above-referenced accountWe are glad to report that upon speaking with Ms***, she confirmed that her concerns have been resolved to her satisfactionPlease be assured that T-Mobile takes allegations of employee misconduct very seriouslyWe make every effort to be professional and courteous to our customers and provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s calls to Customer CareT-Mobile regrets any concerns Ms*** may have experienced in regards to transferring equipment payments to her accountOur records confirm that on October 1, 2015, Ms*** elected to perform a Change of Responsibility (“COR”) and move mobile numbers ending in *** and *** from account number ending in *** to Ms***’s current T-Mobile account number mentioned aboveIt is important to note that when a COR is processed, in order to transfer the remaining Equipment Installment Plan (“EIP”) balance for any handsets, the new customer taking possession of the lines and equipment, must accept responsibility for the equipment by providing an electronic signature which is sent via emailIt is also important to note that on October 6, 2015, Ms*** provided her electronic acceptance to take over the EIP payments on an iPhone Plus Gold handset for $per month, an LG Tone Pro White accessory for $2.91, and a Samsung Otterbox for $per monthAdditionally, on October 6, 2015, Ms*** was sent an electronic agreement in order to transfer a Samsung Note 4, an iPhone Plus Impact Shield, an iPhone Plus Purple Case, and an LG Xspeaker from account number ending in *** to her current T-Mobile account number mentioned aboveOur records confirm that Ms*** did not provide her electronic signature for the aforementioned equipment, and as such the equipment was not transferred to her current T-Mobile account and remained on account number ending in A review of Ms***’s account confirms that she is currently subscribed to our Simple Choice 10GB rate plan for $per month which includes two lines of service with unlimited calling, unlimited texting, and 10GB of mobile data per lineMs*** has also elected to pay $per device totaling $plus taxes for our Premium Handset Protection (“PHP”) with JUMP! featureBased on this information, it is our positon that Ms*** has been billed according to the selected rate plan and features mentioned aboveHowever, in an effort to amicably resolve this matter, T-Mobile agreed to move the EIP payments for the Samsung Note 4, iPhone Plus Impact Shield, iPhone Plus Purple Case, and LG Xspeaker devices totaling $per month to Ms***’s account, and close out the remaining EIP for this equipment on the existing account number ending in Please be advised that on March 28, 2016, T-Mobile contacted Ms*** and presented this as a full resolution to her concerns, at that time she agreed to pay the extra $per month for eleven months on her current account and has considered this matter resolved to her satisfactionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCTaylor B*** Executive Response

January 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated December 27, 2016, regarding the above-referenced accountT-Mobile regrets any continued concern that Mr*** may have with his recent purchase of his Samsung Galaxy ShandsetsT-Mobile records indicate that on September 6, 2016, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy S handsetsEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsBased Mr***’s personal credit history at the time of purchase, he was not required to make a down payment; however, he agreed to pay $for each handset, which was for the taxes on the full retail priceMr*** then agreed to a series of monthly installments in the amount of $for each handset, which appeared on the first bill following the purchase of the handsetsPlease be advised that eligible customers looking purchase a new handset for a new line of service they are adding to their account may take their current handset to a participating retail store and choose to turn it in for a credit that is then applied towards the purchase of their new handsetIt should be noted that any remaining amount of the travalue is applied to the account as an account creditT-Mobile records reflect that Mr*** trada Samsung Galaxy S handset at the point of purchaseMr*** was offered a tracredit of $as such Mr*** did not have an upfront payment for one of his two Galaxy S handsetsFurthermore, on September 6, 2016, a tracredit in the amount of $has been applied to Mr***’s account in order to reach full travalue for the handset that was traded-inT-Mobile has no record of Samsung Galaxy S promotion that was offered during the purchase date of Mr***’s new handsetsT-Mobile has determined that Mr*** did not qualify for any promotions for his Samsung Galaxy S handsets and that all promised credits have been applied to Mr***’s accountAs such, we respectfully decline his request for a buy one get one free promotionHowever, in an effort to amicably resolve Mr***’s concern T-Mobile offered a one-time credit in the amount of $per phone that was purchased on September 6, Please be advised that credit will be applied to the remaining balance of the handsets and the credit will reduce the number of payments remainingBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJuan B*** Executive Response

October 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 26, 2017, regarding the above-referenced accountWe are pleased to advise that Mr*** concerns have been resolved to his satisfaction
T-Mobile regrets any inconvenience that Mr*** may have experienced with his T-Mobile accountPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactT-Mobile regrets Mr*** social security number was not updated correctly on his account at the time of activation
In Mr*** letter to your office, he indicates that he was not able to use service in or around his homeUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityCustomers may check T-Mobile coverage down to the street level using the Personal Coverage Check tool provided at T-Mobile.comIn reviewing the Personal Coverage Check tool for Mr*** area, T-Mobile shows that he should expect moderate coverageT-Mobile is always working to improve its coverage, and we regret any service issues that Mr*** may have experienced
T-Mobile records confirm that Mr*** canceled his account on September 11, 2017, when he ported his mobile number to another service providerMr*** billing cycle ran from the seventeenth of one month to the eighteenth of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through September 18,
In efforts to amicably resolve Mr*** concerns, T-Mobile has applied a credit of $to Mr*** account, bringing the account to a zero balanceMr*** has accepted this as a resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** ***

May 16, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 12, 2016, regarding the above-referenced accountWe are pleased to report that we have resolved Ms***’ s concerns to her satisfactionT-Mobile regrets any concerns Ms*** may have experienced with her T-Mobile accountT-Mobile records confirm that on June 4, 2015, Ms*** activated her T-Mobile account and had two mobile numbers ending in *** and ***Ms*** was subscribed to our now grandfathered Simple Choice Family Unlimited Talk, Text, and Data with 4G speeds lines for $per monthOur records further indicate that on April 25, 2016, Ms***’s mobile number ending in *** was canceled, when she transferred the mobile number to another service providerOn May 11, 2016, Ms*** contacted T-Mobile to request cancellation of her mobile number ending in *** since it was not going to be transferred to another service providerAs of May 13, 2016, Ms***’s account balance was $111.07, which consists of her monthly access charges from May 5, 2016, through June 4, 2016, and applicable taxes since Ms*** is on a bill current billing system and gets charged aheadIt is important to note that Ms***’s monthly billing cycle runs from the 5th to the 4th of every monthMs***’s last payment made on the account was on April 23, 2016, in the amount of $104.43, which was due on April 25, for her monthly access charges from April 5, 2016, through May 4, Ms***’s final billing statement has not been produced at this time and will reflect credit for prorated days not usedHowever, in an effort to amicably resolve this matter, on May 13, 2016, T-Mobile applied a courtesy credit of $to Ms***’s accountIn addition, T-Mobile will follow up on June 7, 2016, to remove any prorated final chargesMs***’s account remains canceled with a zero balanceWe are also providing Ms*** with a copy of the May billing statementPlease note that Ms***’s final billing statement is currently pending as the current billing period will close on June 4, Mr*** accepted this as a resolution to this matterT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

March 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 25, 2017, regarding the above-referenced account
We regret to lose Mr***’ business and his concerns regarding that status of the accountOn September 24, T-Mobile records indicate Mr*** activated the above-referenced account, which included the purchase of an LG G Pad tablet on an Equipment Installment Plan (EIP) which was processed to be mailed to the retail store location for piby the customer upon arrivalUnfortunately as Mr*** indicates in his correspondence to your office, he cancelled the account on September 29, when he ported his mobile numbers to another service providerPlease be advised our records confirm upon the receipt of the tablet above, the EIP was closed and corresponding balance waived
T-Mobile records indicate Mr***’ billing cycle ran from the 25th of one month to the 24th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through October 24,
As a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the pro-rated charges incurred from September 24, to September 29, to return the account to a zero balance and has removed the account from any further collection activity
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’ recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Kimo C***
Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Provided they keep to what they have promised, and on July 23, 2017; there is a zero balance, we are satisfied If they do not keep to this, we will reopen the complaint based on this message.
Sincerely,
*** ***

March 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 19, 2016, regarding the above-referenced accountIt is important to note that *** *** is an authorized user on *** ***’ T-Mobile accountT-Mobile is delighted that Mr*** chose T-Mobile as his wireless service provider, and we welcome him to the Un-carrier familyWe regret hearing of Mr*** concerns with our Carrier Freedom promotion and the status of his submissionAs Mr*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successfulFor new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceThe amount of the second payment is calculated by taking the final balance owed the prior carrier and subtracting the amount already paid for the trade-inThat amount is then remitted to the customer in the form of a prepaid bank cardOur records reflect that Mr*** received a tracredit of $at the time of activation and, based on the amount owed to his prior carrier and approval of his reimbursement request, he was sent a prepaid card in the amount of $for the balance of the equipment installments charged by his prior carrierNevertheless, on March 28, 2016, in an effort to amicably resolve this matter and as a courtesy to Mr***, T-Mobile agreed to send a refund in the amount of $for the remaining financing charges incurred from Mr***’ previous carrierPlease note that the refund is issued by Citibank in the form of a prepaid card which may take seven to ten business days to arriveShould Mr*** have any concerns regarding the refund, he may contact Citibank at 1-877-855-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

September 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 3, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concern Ms*** experienced while upgrading her device with the JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan for full credit of the remaining balanceCustomers enrolled in JUMP! are offered the ability to upgrade the device they enrolled in JUMP! to a new device up to two times per month period beginning six months after enrollment
On November 13, 2015, Ms*** purchased an LG Vhandset on line ending in *** using Equipment Installment Plan (“EIP”)T-Mobile records indicate that on January 16, 2017, the LG Vhandset was found to have physical damageHowever, as the JUMP! feature includes the Premium Handset Protection insurance, the device can be eligible the JUMP! upgrade offer following the processing of an insurance claimAs such, Ms*** initiated an insurance claim with Assurant, the provider of the Premium Handset Protection insurance on the deviceMs*** was informed of the deducible applicable to the LG Vdevice in the amount of $Upon payment of the deductible, Ms*** was able to return the LG Vhandset and the EIP balance of $was removed from her accountThereafter Ms*** purchased a new LG Vhandset on EIP
On September 2, 2017, in an effort to amicably resolve this matter, T-Mobile credited Ms***’s account in the amount of $175.00, which she accepted as full resolution to her concernPlease be advised the credit provided above left the account balance owed down to $
We regret any inconvenience to Ms***; however, the requirements around the condition of the traddevice were related to her in the terms and conditions of the JUMP! upgradeOur review confirms the upgrade was handled in accordance with the terms and conditions of the JUMP! programAs such T-Mobile respectfully declines any further compensation for this matter
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contacts with our retail location and Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F* Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
*** ***

June 10, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, 2016, regarding the above-referenced accountT-Mobile regrets that Mr***’s concerns have not been resolved to his satisfaction; however, we appreciate the opportunity to again respond to this matterIn Mr***’s letter to your office, he indicates that he is not able to utilize full data service within his areaWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availability on any given day and at any timePlease be advised that on April 20, 2016, T-Mobile engineers reviewed the coverage at Mr***’s home location and determined that the serving site closest to his home area is experiencing a high amount of traffic volume and as such, because he is such a heavy data user on a regular basis, his data usage during times of high traffic may be prioritized below that of other usersOur network management policy is described in more detail on our websitePlease also know that when Mr*** is in a different area around town and perhaps connected to a different tower that is not as impacted with traffic, his speeds may again resumeIt should be noted that we are always working toward enhancing our network footprint, and have determined that Mr***’s serving area will be undergoing network enhancements within the next six to twelve monthsPlease be advised that this project is geared towards increasing the bandwidth for the amount of traffic volume on the nearby serving sitesT-Mobile regrets any frustration that Mr*** has experienced in regards to his coverage and data servicesBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 4, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns regarding his JUMP! On Demand (“JOD”) lease upgrade and that status of his returnJOD is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costCustomers with a JOD lease are eligible to switch phones up to three times in a rolling twelve month period, which begins at the time of the first upgradeThe upgrade must be completed at retail location where a physical inspection of the phone will be done in order to confirm the handset is free of damageIf damage free, the current lease is ended, the handset is accepted for return and a new handset lease is entered into
As mentioned in his letter to your office, on August 9, 2016, Mr*** participated in our JOD lease upgrade option which allowed him to trade in his LG Vdevice, lease a new Samsung Galaxy Note handset, and upon receipt of the existing LG Vdevice to our retail store, T-Mobile would end the lease agreement for the LG Vhandset
Unfortunately, T-Mobile has no record of receiving Mr***’s LG VdeviceTherefore, the JOD agreement for the LG Vdevice remained activeFurther review of the account confirms that the usage on Mr***’s LG Vdevice ceased on August 17,
As we were regretfully unable to determine the LG Vas having been return, as a courtesy, T-Mobile has agreed to end the lease agreement for the LG VhandsetAdditionally, T-Mobile has issued account credits totaling $for previously assessed monthly lease chargesAs of the date of this letter, Mr***’s account remains active with a $balanceT-Mobile appreciates Mr***’s feedback and will be reviewed to ensure a better experience when upgrading in the futureT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

June 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** T-Mobile Account Holder: *** ** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 26, 2016, regarding the above-referenced accountT-Mobile regrets the billing concerns Mr*** has encounteredPer T-Mobile’s previous December 30, 2015, response to your file number ***, on December 28, 2015, T-Mobile changed Mr***’ rate plan to a $Simple Choice Family Unlimited Talk, Text & Data rate planIn addition, on December 29, 2015, T-Mobile applied a one-time $account creditMr*** canceled his account on February 4, 2016, when he ported his mobile numbers to another service providerMr***’ balance of $1,includes monthly recurring charges, JUMP! On Demand (“JOD”) lease charges, a returned payment fee, late fees and applicable taxes dating back to the December 23, 2015, billing statementOn May 22, 2016, the account was assigned to Diversified Consultants Inc., a third party collection agency, for further collection attemptsIn an effort to resolve this matter amicably T-Mobile agrees to accept the return of Mr***’ Samsung Galaxy S32GB handset and a settlement amount of $for the handset that is not available for returnIn exchange T-Mobile will agree to adjust any remaining balance and request to delete negative reporting to the credit bureaus regarding the debtMr*** may return the Samsung Galaxy Shandset to my attention at: T-Mobile USA, IncAttn: *** *** *** *** *** *** *** *** *** ** *** While the account is assigned to Diversified Consultants Inc., Mr*** may make incremental payments by contacting the collection agency at 877-550-T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

July 28, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 16, 2017, regarding the above-referenced account. We are pleased to inform you that T-Mobile has contacted Mr*** and resolved his concerns to his satisfaction We regret any inconvenience to Mr*** regarding his online self-help access troubles and we appreciate the opportunity to address his concerns As Mr***’ is aware, T-Mobile’s online access is better than ever as we have given our customers the ability to perform most of their account management needs online without ever picking up a phone. At the same time, T-Mobile takes customer’s privacy and personal information very seriously and as such, in order to access their account online, customer are required to provide several proofs of identity including a unique email address and password also known as T-Mobile ID. T-Mobile ID gives our customers access My T-Mobile.com by linking their T-Mobile ID to their accounts and lines of service using an email address as the username In our conversation with Mr***, we discovered that the email address he wishes to utilize as his T-Mobile ID was in fact associated with an existing active prepaid account hence causing the error “The email you provided is already registered.” After several troubleshooting steps, T-Mobile was able to help Mr*** to successfully link both his prepaid account and his postpaid mobile number ending in to have access to his online self-help features. Mr*** said to be satisfied with his online account access and accepted the troubleshooting steps as resolution to his concernsWe regret any inconvenience Mr*** experienced regarding this matter Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Sal O*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that we agreed on this but this account has now been turned over for collection

August 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 1, 2017, regarding the above-referenced accountPlease be advised that upon speaking with Ms***, she confirmed that this matter had been resolved to her satisfaction
T-Mobile regrets Ms***’ continued concerns regarding our Carrier Freedom offer and the status of her submissionWe are pleased to report that as of the date of this letter, Ms*** has received the approved Carrier Freedom reimbursement in the amount of $1,098.19, which is equal to the full value of the offerPursuant to a conversation with Ms***, T-Mobile confirmed that this matter has been resolved to Ms***’ satisfactionAs of the date of this letter, Ms***’ account remains active and reflects a zero balance
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Alberto V***
Executive Response

June 20,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 7, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** has experienced in regards to the price of her rate planT-Mobile records confirm that Ms*** activated service on April 10, 2017, and the account was subscribed to our T-Mobile One rate plan which starts at $per month after AutoPay discount for two lines and $for the third line, this includes unlimited talk text and dataT-Mobile records further confirm that Ms***’s estimated monthly recurring service charges are $155.00; however, should Ms*** enroll in our Autopay services her account would receive an additional $discount towards her recurring monthly service charges
As Ms*** advises in her letter to your office, T-Mobile previously assisted her with her Simple Choice No Credit Check account through file number *** with your officeAs part of the agreement to resolve the matter, Ms***’ account was closed and a new postpaid account was created without the requirement for a credit checkT-Mobile records confirm Ms***’ cancelled account was enrolled in our This One’s On Us add a line promotionFrom March 1, 2017, through March 5, 2017, eligible customers on a qualifying rate plan with two voice lines, were able to activate a third voice line for free which was offered through monthly bill credits
In an effort to amicably resolve this matter, T-Mobile has enrolled Ms***’ active account ending in *** in our This One’s On Us add a line promotionThis will allow Ms*** to receive the line ending in *** for free via bill creditsShould Ms*** enroll in our AutoPay service she can expect recurring monthly services charges of $per month for the first two lines and third line for free via monthly bill creditsMs*** may visit us online at www.myt-mobile.com or utilize the T-Mobile app on her device to enroll in our AutoPay servicesAs Ms*** account was not receiving the promotion since starting service in April 2017, T-Mobile has adjusted the current charges due in the amount of $Following this adjustment, the account currently reflects a zero balance
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jamen F* Executive Response

October 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 14, 2015, regarding the above-referenced accountWe are pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas due to several factors and other conditions that may interfere with actual service, quality, and availabilityT-Mobile records confirm that on October 6, 2015, Mr*** activated his T-Mobile accountAt that time, Mr*** qualified and entered into a JUMP! On Demand lease for an iPhone handsetJUMP! On Demand provides customers another affordable option to use the best new devices on our amazing Data Strong networkThe lease option provides some of the lowest-out-of-pocket expense when getting the new device along with a low monthly costCustomer may be required to pay a capital cost reduction at the time of lease signing based upon their credit and or choice of deviceCustomers only pay taxes on the capital cost reduction at the time they receive the deviceThen during the month term, customers pay a monthly lease payment and applicable taxes along with their monthly service billPursuant to the Terms and Conditions of T-Mobile’s Carrier Freedom offer, payments provided by T-Mobile are received in two separate payouts by the customerThe first payout is provided to the customer at point of sale to use towards their new handset purchaseThe second payout is calculated by subtracting the tracredit already provided to the customer from the total remaining EIP balance owed on the customer’s previous carrier’s handset and is provided upon submission of a reimbursement form along with a copy of the final billing statement from their prior carrierProcessing of reimbursement can take six to eight weeksT-Mobile records confirm that on October 8, 2015, Mr*** entered into a JUMP! On Demand lease for an iPhone handsetAccording to our records, at the time of the above-noted handset lease, Mr*** participated in T-Mobile’s Device Recovery program wherein he traded in his iPhone and LG Tracfone to T-Mobile in exchange for a total instant tracredit amount of $It is important to note that the traof a device within the retail store is a final transactionPursuant to the agreement signed at the time of the trade-in, Mr*** agreed to and accepted terms which included statements such as: “You represent and warrant that You are free to enter into this Agreement”, “You represent and warrant that You have sole ownership rights in and to the Handset and that the Handset is not stolen property”, “You are giving up full ownership rights to the Handset”, “the sale of Your Handset is final, non-refundable and non-returnable (unless otherwise required by law)”, and finally, “By surrendering Your Handset, You are accepting the Offer Price and have read and agreed to the T-Mobile Device Recovery Program Terms and Conditions”T-Mobile records confirm that on October 10, 2015, Mr*** returned his two iPhone handsets and his account was cancelledAs Mr*** has cancelled his account, he is no longer eligible to receive reimbursement of his cancellation costNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr*** on October 21, 2015, T-Mobile is offering a thirty day period in which Mr*** may submit an unaltered copy of his final bill from his previous carrier which reflects the equipment installment balance for his iPhone to my attention via one of the following methodsExecutive Response Attn: Brandon M*** Email: ***@T-Mobile.com Fax:*** *** Upon receipt, T-Mobile will review the documents and confirm Mr*** eligibility and request a prepaid debit card in the amount of Mr*** eligible cancellation cost excluding the above-referenced tracreditPursuant to our conversation with Mr*** the matter has been resolved and he has no further concernsWe regret any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:
As of right now tmobile has made this right