T-Mobile Usa Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Tell us why here
April 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No*** &
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 29, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding our Carrier Freedom promotion whereby not only are early termination fees reimbursed, but also accelerated equipment installment balances up to $per deviceThere are several eligibility requirements for both the early termination fee (“ETF") reimbursement and the equipment installment plan (“EIP”) reimbursementThe most important provision of the equipment reimbursement is that the reimbursed amount paid out after activation is an amount equal to the total accelerated equipment balance (up to $650.00) minus the amount provided by T-Mobile at activation as a tracredit for the device
T-Mobile records confirm that on October 21, 2014, Mr***’s submission for his Early Termination Fee Reimbursement was approved on his prior account number ***On November 4, 2014, T-Mobile issued a Citibank Prepaid Refund card in the amount of $for his reimbursementOn November 16, 2014, Mr*** canceled his account number ***, when he transferred his mobile number to another service provider
Our records confirm that on February 24, 2017, Mr*** activated his new account number ***At the time of activation, T-Mobile offered a tracredit of $for his Apple iPhone SE and it was applied to his account balance on March 16, On the same day, T-Mobile offered a tracredit of $for Mr***’s iPhone 6S Plus and it was applied to his Equipment Installment Plan (EIP) for his newly purchased T-Mobile devices
Please note that on March 23, 2017, T-Mobile received Mr***’s second submission for his Carrier Freedom Reimbursement and it was denied since we had already approved his reimbursement in November of Our reimbursement promotion is only offered one time per customer, customers who leave T-Mobile and come back are not eligible for the offer a second timeWe regret if Mr*** received any misinformation regarding our promotion
However, in an effort to amicably resolve this matter, on April 10, 2017, T-Mobile sent Mr*** a Citibank prepaid refund card in the amount of $for the remaining charges on his tradevices less the tracredit for his Carrier Freedom ReimbursementPlease allow seven to ten business days for mailingMr*** also understands that he is no longer eligible to receive a Carrier Freedom or Early Termination Fee Reimbursement from T-MobileT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

January 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your
correspondence dated January 19, 2016, regarding the above-referenced accountWe are pleased to report that we have amicably resolved Ms***’s concernsT-Mobile regrets any equipment concerns Ms*** experiencedOn January 13, 2016, T-Mobile spoke with Ms*** and verified that the while the device in question was purchased through a separate company, it is a T-Mobile branded deviceIn an effort to amicably resolve Ms***’s concern, T-Mobile has agreed to provide her with the Mobile Device Unlock code for her handsetOn January 13, 2016, T-Mobile emailed Ms***’s with the instructions needed to unlock her deviceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCJosiah M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
From: *** *** [mailto:***] Sent: Monday, March 06, 9:AM To: Complaints Subject: Complaint #*** Hello, The complaint (#***) has been fully resolved by an amazing tmobile customer service rep named DominiqueI'm hoping this issue stays resolved in the future Thank You Sent from Yahoo Mail on Android

Hello Revdex.com --
I am happy to inform you that T-Mobile has settled this issue (Complaint ID: ***)
I appreciate your assistance!
Sincerely,
***

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with our Carrier Freedom promotionPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our sales representative
As Ms*** is aware, in early 2014, T-Mobile announced Contract Freedom for consumers looking to switch from any U.Scarrier to T-MobileIn March 2015, we went a step further and added reimbursement of equipment financing charges, up to $per device, to our original offerThese promotions, collectively known as Carrier Freedom have been overwhelmingly successful
For new customers who seek reimbursement of equipment installment plans from their prior carrier, the reimbursement is paid in two separate paymentsThe first payment is paid at the time of activation when a handset is traded-inAt that time, a traamount is offered, and if accepted, that amount is applied either towards the down payment of new T-Mobile equipment or as a credit to the accountThe second payment towards a prior carrier’s equipment installment balance is paid once the handset is received and the trapaperwork has been submitted with the final bill showing the accelerated equipment balanceT-Mobile regrets any confusion to Ms*** regarding how reimbursement is provided
T-Mobile records indicate on March 25, 2017, Ms*** activated her T-Mobile account with two lines of serviceT-Mobile records indicate Ms*** has not received reimbursement for our Carrier Freedom offerUpon speaking with Ms*** May 8, 2017, she indicated she would like to return to ***Ms*** confirmed she still has her *** devices and *** will reinstate her equipment installment plan should she reactivate her service
In an effort to amicably resolve this matter and in the hopes Ms*** will return as a customer to T-Mobile in the future, T-Mobile offered Ms*** the return of her T-Mobile devices for a full refundAdditionally, T-Mobile issued a credit in the amount of $for Ms***’s current accountT-Mobile will continue to work with Ms*** through the port out process and the return of her T-Mobile devicesT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

Tell us why here
October 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced with her T-Mobile accountPlease be assured that T-Mobile strives to provide all our customers with a world class experience and we regret any inconveniences Ms*** may have encountered with her recent contact with our retail locationT-Mobile appreciates the feedback Ms*** has provided as it allows us to take the necessary steps to improve future customer experiences
T-Mobile records confirm that on March 19, 2017, Ms*** activated her T-Mobile account and was subscribed to our promotional T-Mobile ONE in all lines for $per month with AutopayThe Insider Hook Up was a referral code that was provided to our employees to provide up to five potential new customers 20% off a standard T-Mobile ONE Voice pricingRegretfully, we did not find Ms*** subscribed to the Insider Hook Up discount on her account
On September 15, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Alcatel tablet on her mobile number ending in At the time of Ms***’s purchase, she was not required to remit a down payment; however, she agreed to a series of 24-monthly installments in the amount of $In addition, Ms*** is participating in our September Alcatel Tablet on Us; whereby she receives a $promotional creditPlease note one requirement is that Ms*** keeps an active mobile internet number on a 2GB of higher Mobile Internet rate planMs*** was subscribed to our $4G/LTE speeds up to 2GB Mobile Internet rate plan, where she received an automatic $credit and paid $per month
As of September 20, 2017, Ms***’s mobile internet line is subscribed to our T-Mobile ONE tablet mobile internet plan with unlimited 4G/LTE speeds for $per month and receives an automatic credit of $for her voice line and AutopayMs*** pays $per month for her mobile internet line ending in Regretfully, we do not have records of a Samsung Galaxy tablet order but upon speaking with Ms***, she already owns a Samsung Galaxy tablet and we discussed new mobile internet line options
As of September 20, 2017, Ms*** is now subscribed to our promotional T-Mobile ONE Voice tax included rate plan that provides customers age or older lines for $per month with AutopayPlease note this rate plan is not eligible for an additional discountIn addition, on September 15, 2017, the equipment protection feature for $was canceled per Ms***’s request on the mobile number ending in Ms*** is not subscribed to any equipment protection on her accountMs***’s monthly access charges are $per month with taxes included
In an effort to amicably resolve this matter, on September 29, 2017, T-Mobile applied a courtesy credit of $to Ms***’s account for her prorated equipment protection featureAs of September 29, 2017, Ms***’s account balance is $89.00, which includes her monthly access charges from September through October 19, and her last monthly EIP of $for her Samsung JT-Mobile regrets any inconvenience to Ms*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

June 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 2, 2016, regarding the above-referenced accountP***se be advised that T-Mobile records indicate the account holder of record is *** *** and he has designated *** *** as an authorized user of the accountAs Ms*** is currently outside the country we have worked with the billing responsible party, Mr***, and are pleased to report that upon speaking with him that his concerns addressed to his satisfactionWe regret any coverage concerns Mr*** and Ms*** experienced while travelling in BrazilAs Mr*** may imagine, although T-Mobile has agreements with carriers in the country they traveling, we cannot guarantee the quality of the signal, service, or functionality of the service and featuresThe same factors that can impair service while in the U.Scan impair service while abroadWe are committed to ensuring that our customers have the best possible experience with our roaming partners around the worldOur records support that from May 17, through June 2, 2016, Mr*** contacted Technical Support to report complications of using the service while traveling in BrazilAt that time, basic troubleshooting was performed to rule out possible handset or software issueAs of May 17, 2016, our Technical Support team reviewed Mr***’s account to ensure that the account was provisioned for international travel, and because we found no emerging issues with the account, an engineering ticket was created for further investigationWe are sorry to hear that Mr*** did not receive a follow up call regarding the engineering ticket progressionOn June 8, 2016, we escalated the ticket’s status and engaged our roaming partners engineering team to help resolve Ms***’s call connection issuesWe are pleased to report that on June 10, 2016, we contacted Mr*** and were able to confirm that Ms*** was able to once again able to use her services while roaming in BrazilBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChristina S*** Executive Response

August 31, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 27, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on April 4, 2016, with two lines of servicePlease note that Ms***’s billing cycle ran from the 8th of one month to the 7th of the following month, with payment due on the 28thMs*** was subscribed to our Simple Choice Family Unlimited Talk, Text and Data rate plan at $monthly for two lines of serviceMs*** was also subscribed to handset protection on each of her lines of service at $monthly per line, and the line of service ending in was subscribed to our Name ID service at $monthlyT-Mobile records confirm that on April 4, 2016, Ms*** used our Equipment Installment Plan (“EIP”) program to purchase an Apple iPhone 6S Plus handset and a Samsung Galaxy Note handsetMs*** remitted a down payment in the amount of $129.99, and agreed to monthly installments in the amount of $If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseMs*** cancelled her account on July 9, 2016, when she ported her numbers to another providerAs Ms*** had an active EIP on her account at the time of cancellation, the remaining balance was assessed to her final billing statementAt the time of Ms***’s cancellation, her account had a balance owed in the amount of $200.94, from the billing statement dated July 8, As indicated in our July 12, response to your file number 11549350, T-Mobile offered to allow Ms*** to return the above-referenced handsets to our office, and the remaining EIP balance would be waivedOur records confirm that Ms***’s handsets were received as returned as of July 18, Upon receipt and inspection of the handsets, a credit in the amount of $was issued for the remaining monthly access charges and applicable taxesHowever, due to an inadvertent error, the remaining EIP balance was not adjusted until the billing cycle ended, on August 8, As such, when Ms*** received her final billing statement dated August 8, 2016, the statement reflected a balance in the amount of $1,However, as the credits for the returned handsets were issued on August 8, 2016, Ms***’s account remains closed with a zero balanceIn an effort to amicably resolve Ms***’s concerns, upon closure of the current billing cycle on September 8, 2016, a copy of her updated billing statement will be sent to her, reflecting the zero balanceT-Mobile regrets any inconvenience Ms*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChris P*** Executive Response

February 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA Re: *** ***-*** T-Mobile Account Holder: *** ***-*** Your File No*** T-Mobile Account No*** To Whom
It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 31, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***-***, and that she has designated *** ***-*** as an authorized user of the accountT- Mobile would like to thank Mrand Mrs***-*** for their many years of businessWe are sorry for any issues Mr***-*** had with our Handset Exchange ProgramUnder our Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageIf T-Mobile determines that the handset is out-of-warranty, an exchange/repair fee, plus tax, will be charged to the accountOur records indicate that on December 23, 2015, Mr***-*** completed a Handset Exchange with T-Mobile due to his Apple iPhone 5c having software issuesOn January 4, 2016, T-Mobile received Mr***-***’s non-working deviceOn January 12, 2016, his returned device was deemed out-of-warranty due to physical damage, as such, he was charged an out-of-warranty fee of $plus taxes of $On January 23, 2016, T-Mobile agreed to adjust $plus the taxes of $off of the above-mentioned feeOn February 4, 2016, T-Mobile spoke with Mr***-*** and agreed to refund the remainder of the out-of-warranty fee in the amount of $Mr***-*** accepted this as a resolutionWe regret the inconvenience to Mr***-***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

December 30, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** Mobile Numbers: XXX-XXX-*** and XXX-XXX-*** To Whom It May Concern: T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated December 23, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any frustration Mr*** has encountered with his numbers being transferred without his authorizationOur records confirm that on December 18, 2015, mobile numbers ending in *** and *** were transferred to T-Mobile’s prepaid serviceIt is important to note that in order to transfer a number from another carrier, customers must provide the phone number, other carriers account number, other carriers password or account PIN as well as the billing address associated with the accountSince the correct information was provided to T-Mobile at the time of the transfer request, the numbers were successfully transferredFinally, our records confirm that mobile numbers ending in *** and *** were successfully transferred to *** on December 29, We spoke with Mr*** and he confirmed that both numbers ending in *** and *** have been successfully transferred back to ***T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

August 22,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 10, 2017, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address his concerns within this letter
T-Mobile regrets any inconvenience Mr*** encountered regarding his handsetT-Mobile records reflect that Mr*** purchased an Apple iPhone Plus on June 8, By purchasing T-Mobile equipment, Mr*** received a one-year Limited Warranty provided by the manufacturer of his deviceUpon review of Mr*** account this warranty has been extended as he subscribes to the optional JUMP! featureDuring the Limited Warranty period, Mr*** was eligible to receive an advanced replacement of their device via T-Mobile’s Handset Exchange Program or a post-exchange device by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, which may be refurbished, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damage
On May 11, Mr*** processed a warranty exchange for his Apple iPhone PlusPlease note that exchanged devices go through a rigorous point inspection to ensure that they are within T-Mobile’s approved standards operational parameters and only devices in excellent physical condition are offered for sale or exchange
Without speaking directly to Mr*** we are unable to fully resolve his concernsWe request that Mr*** contact our office directly at the number below or via email at [email protected] to discuss this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Abigail ***-R*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only correction is the account was closed in July not in June as stated
Sincerely,
*** ***-***

July 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 8, 2015, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms*** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile records confirm that on October 8, 2013, Ms*** activated mobile numbers ending in *** and ***Please note that Ms*** activated service with ***, an indirect dealer of T-Mobile products and servicesAlthough T-Mobile provides the service, we were not involved in the sales transaction of the products or servicesOur records confirm that at the time of activation, Ms*** agreed to a month contract, stipulating up to a $early termination fee, on both of the above numbers through October 8, As such, when Ms*** transferred the above numbers to another carrier her account was billed two prorated early termination fees of $for each of the above numbersMs*** canceled her account on June 1, 2015, when she ported her mobile numbers to another service providerMs***’s billing cycle ran from the 29th of one month to the 28th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through June 28, On June 29, 2015, Ms***’s final billing statement was mailed to her showing an outstanding balance of $350.94, which includes the above early termination fees, monthly access charges and applicable taxes through the end of her final billing cycleAs a courtesy to Ms*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $to bring the outstanding balance to zeroMs***’s account remains closed with a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

June 26, 2015FILEDELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondencedated June 23, 2015, regarding the above-referenced account. T-Mobile records indicate that onDecember 17, 2013, Ms*** qualified for and took advantage of our EquipmentInstallment Plan (“EIP”) offering with the purchase of an Apple iPhone 5Chandset. EIP is a payment option thatallows eligible customers to purchase handsets by making a down payment at thetime of purchase and agreeing to pay the remaining balance in 24installments. Accordingly, Ms*** was askedto make a down payment in the amount of $and agree to a series of 24monthly installments in the amount of $ Following the initial launch of our JUMP! program, we madesome changes and launched the new JUMP! feature which provides customers allthe coverage offered by our Premium Handset Protection bundle (handsetinsurance and extended warranty), Mobile Security with Lookout, plus the benefitof traditheir current device financed through an EIP for a credit of theremaining EIP balance due, up to one-half of the original retail price of thatdevice. Customers enrolled in JUMP! areprovided with unlimited opportunities to upgrade the device they enrolled inJUMP! with no waiting period. The JUMP! feature may be added to the account within 14days of a qualifying event. Qualifyingevents include: Activation with EIP;Add a line with EIP;Handset upgrade with EIP; orWarranty Exchange with EIP. T-Mobile records indicate that Ms*** did not add theJUMP! feature at the time she upgraded her handset with EIP, and as there hasbeen no qualifying event on Ms*** mobile number ending in ***, she doesnot have the feature and is therefore not eligible for a JUMP! upgrade or toadd the JUMP! feature. T-Mobile records further indicatethat on March 4, 2015, Ms*** qualified for and took advantage of our EIPoffering with the purchase of an Apple iPhone handset for use on the mobilenumber ending in *** Based on herpersonal credit history at the time of Ms*** purchase, she was notrequired to make a down payment; however, she agreed to pay $52.65, which isfor the taxes on the full retail price. Ms*** then agreed to a series of monthly installments in theamount of $27.08, which appeared on the first billing statement following thepurchase of the device. Please note thatMs*** declined adding the JUMP! feature at this time T-Mobile records from March 4, 2014also show that Ms*** elected to trathe Apple iPhone 5C handset thatwas purchased on December 17, and that she accepted a $trade-incredit for the handset. Please beadvised that T-Mobile’s records confirm that the $tracredit for theApple iPhone 5C handset was applied toward the taxes for the new Apple iPhone 6handset and accessory that Ms*** purchased on March 4, 2015. Please be advised that Ms*** remainedresponsible to pay the EIP balance for the Apple iPhone 5C handset. However, in an effort to amicably resolve this matter, onJune 24, 2015, T-Mobile applied a credit in the amount of $to Ms***account towards the remaining EIP balance on the Apple iPhone 5C handset Please note that Ms*** accountcurrently remains open with a zero balance due. We regret any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaintagainst T-Mobile be closed. Thank you for bringing this matter to our attention. Should you have any further questions, pleasefeel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INC. Tiffany C***Executive Response

February 19, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** ** *** Your File No*** T-Mobile Account No***To Whom It May Concern:T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated February 15, 2018, regarding the above-referenced account. T-Mobile is pleased to report we have resolved *** ***’s concerns to his satisfaction.T-Mobile regrets any confusion *** *** may have encountered in regards to returning his device. T-Mobile records confirm that *** *** agreed to participate in the JUMP! On Demand lease option on April 9, for an Apple iPhone smartphone. There was an amount of $plus tax due at signing, and *** *** agreed to monthly payments of $plus sales tax. If customers choose to buyout their leased device, they do so by purchase option price plus taxes. If lease installments remain, customers pay remaining installments and plus applicable taxes and fees. T-Mobile regrets any inconvenience to *** *** in regards to this process.In order to reach an amicable resolution, T-Mobile agreed to honor *** ***’s request and issued a one-time credit of $to his account balance. As of the date of this letter, the account reflects a $credit balance which will be applied to the upcoming billing statement.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours,T-MOBILE USA, INC.Liana G***Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe executive was very courteous nice and professional but I hope they are able to fix the gliche in their system so that the sales reps in the stores can provide better service and other customers won't have to go through a long process to be refunded.Sincerely, *** ***

August 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***-***
Your File No***
T-Mobile Account No*** & ***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 3, 2017, regarding the above-referenced accountT-Mobile is pleased to inform you that upon speaking with Ms***-***, she confirmed that her concern has been resolved to her satisfactionPlease note that Ms***-*** is the account holder for account number ***In an effort to address Ms***-***’s concerns regarding account number ***, T-Mobile received authorization from the account holder of record, MrDonald ***, to work with Ms***-*** and address her concerns
T-Mobile regrets any billing concerns Ms***-*** has and we appreciate the opportunity to provide the necessary detailsT-Mobile records indicate that on December 23, 2004, Ms***-*** activated account ending in with three active voice lines of service, and is subscribed to the T-Mobile ONE rate plan at a cost of $per month for the first two lines of service, and the third line is $per monthThis rate plan includes unlimited minutes, unlimited messages, and unlimited data at up to 4G/LTE speeds depending on device capabilityAdditionally, Ms***-*** elected to add Device Protection for mobile number ending in *** at a cost of $per month plus applicable tax, and the JUMP! feature at a cost of $per month on mobile numbers ending in *** and $per month on mobile number ending in ***Therefore, the monthly recurring charge is $plus applicable taxes, fees, added features, and Equipment Installment Plans (“EIP”)Please be advised Ms***-*** is eligible to receive a $discount per line of service if she is enrolled in the AutoPay feature
T-Mobile records confirm that on May 22, 2017, Ms***-*** purchased two Samsung Galaxy SPlus handsets with accessories during the Samsung Galaxy SBOGO offer on an EIP for a total purchase price of $1,plus applicable taxes and feesAt the time of signing, Ms***-*** was required to remit a down payment in the amount of $260.00; and she agreed to a series of 24-monthly installment payments in the amount of $From May 12, 2017, through May 24, 2017, eligible customers who purchase a qualifying Samsung Galaxy Sor Samsung Galaxy SPlus on an EIP and activate at least one new line of service on our T-Mobile ONE or Simple Choice Unlimited with unlimited high speed data rate plans can get a Samsung Galaxy Sfor free after rebateThe max value of the rebate is the full retail price of the Samsung Galaxy Swhich is $Accordingly, Ms***-*** received a rebate card for the max value of $
With regard to Ms***-***’s concern with the account ending in 8946, T-Mobile records indicate that on August 17, 2014, Mr*** activated his account and was subscribed to the Simple Choice Family Match Voice rate plan at a cost of $per month plus applicable taxes and feesPlease be advised that Mr***’s account was billed by a system known as “bill current”, meaning that payment for services were paid in advanceT-Mobile records confirm that Mr***’s billing cycle ran from the 19th of one month to the 18th of the following month and was due on the 11th after the bill cycle closed
T-Mobile records confirm Mr*** cancelled his account on June 18, Please be advised that at the time of cancellation Mr***’s balance due was $It is important to note that T-Mobile records do not reflect that Mr***, nor Ms***-*** was advised that the balance due was $Nevertheless, on July 19, 2017, Mr***’s billing statement reflected a balanced due of $and was due in full on August 11, As a gesture of goodwill, T-Mobile applied an account credit to Mr***’s account which resulted in a zero balance
Should Ms***-*** have any questions further questions regarding the information provided or the action taken on the accounts she may contact our office at the number listed below
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***-***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***-***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

May 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Prepaid NoXXX-XXX-***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, regarding the above-referenced prepaid numberPlease be advised that we have made several attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’ concerns within this letter
We regret any concerns Mr*** experienced regarding unsolicited phone callsPlease be advised, when T-Mobile customers receive unsolicited or harassing phone calls or messages, a mobile number change may be requestedIn Mr***’ correspondence to your office, he indicated he does not wish to change his mobile number and blocking the number would not resolve his concerns as businesses can call from multiple numbersIt is important to note most current smartphones have the technology to block multiple numbers
Rather than Mr*** changing his mobile number, T-Mobile recommends he contact the parties calling him directly or works with his local law enforcement in regards to this matterAdditionally, Mr*** can contact our Customer Care department at 1-800-937-for assistance activating the call blocking feature on his deviceT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jennifer G***
Executive Response

Complaint: ***
I am rejecting this response because: I have had issues with t mobile about taking money from prepaid svc in the past. refuse this answer, and their response I is unacceptable
Sincerely,
*** ***