T-Mobile Usa Inc

Complaint: ***I am rejecting this response because:I am not disputing when I got this phone or how long I've had because if you want to go back that far when T-Mobile lost my down payment and could not find and I was getting messages of my phone to be interrupted.I called to notify T-Mobile that my phone wasn't working and it was determined it could not be fixed no I didn't have insurance anymore why because when I did that didn't help much first I'm sure they get free phones Or discounts I don't benefit from thatWe my first phone broke with insurance I would have had to pay $for the same phone instead I choose to cancel and by the phone that broke and to find out its not under warranty wow what a coincidence for me because the phone is broke its no use to me whatsoeverI was told there was no other options but two things to contact LG which I stated I m not paying LG yes they made it however I'm trying to give TMobile the benefit .Then the other option was for me to now add the insurance to my account so that I can get the same phone sent to meWhy would I want the same phone to give me problems I have already paid the majority of this phone and why should I have to be stuck paying for something that is broke its not fair too me, and yes that is correct because they couldn't help meand I had to have a working phone period and they couldn't do anything I didn't and don't have to laying around for a phone.How can I come back to them to use a phone that don't workI can take this phone back to T-Mobile and they can take the balance off because I did not have a balance on my account I have paid and always paid my account and not one time they had to ask me to pay.They are not concerned about me as a customer because if you can offer to put insurance on my account and I can get the same phone sent to me trust me I know there are ways around doing things especially if you truly value me as a customer all I want is them to not bill me for that lg broke phone I can't use it its brokeIf I wanted insurance I would want it for a better phone I've had a that phone long enough and since they couldn't help me then I had to go elsewhere. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I happy with the resolutions
I
Sincerely, *** * ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

November 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated November 13, 2016, regarding the above-referenced accountWe regret any concerns Mr*** has regarding his T-Mobile billing statementsOn September 9, 2016, Mr*** activated service on the Simple Choice North America Unlimited Talk, Text, and Data lines $monthly rate planIn addition, mobile number ending in *** subscribed to the optional Simple Choice 6GB Data $monthly feature and the mobile number ending in *** was charged $monthly as the add-a-line for a total monthly cost of $less taxes and feesOn October 8, 2016, Mr***’ work information was verified allowing him to participate in T-Mobile’s Advantage ProgramPlease be advised T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedThe $onetime credit offer is available with the grandfathered Advantage Program based on the individual discount offeredSince there are several accounts associated with the Advantage discount, the billing due date is adjusted accordingly to be the same cycle as the business the account is affiliated withMr***’ current balance is $for the service charges from October 21, 2016, to November 20, All billing statements after this date will be day billing statements ending on the 20th of each monthT-Mobile regrets any inconvenience to Mr***It should be noted that the discount may take two to three billing cycles to appear from when the application is submitted and approvedT-Mobile regrets any inconvenience regarding the delay in the corporate discountOn October 25, 2016, Mr*** contacted our Customer Care department and requested cancelation of his T-Mobile accountIn addition, mobile number port-out requests were submittedIn order to amicably resolve Mr***’s concerns T-Mobile has agreed to apply an adjustment in the amount of $brining Mr***’s account to a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCChristopher P*** Executive Response

June 8,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 28, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns Ms*** experienced in regards to the cancelation of her accountT-Mobile records confirm that as of December 3, 2014, Ms*** was subscribed to the Simple Choice Family Unlimited Talk, Text, and Data, promotional rate plan, which for $100.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per monthIt is important to note that Ms*** had four lines in her account
T-Mobile records indicate that on November 12, 2015, Ms*** qualified for our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Tab Stablet with a full retail cost of $At the time of purchase, Ms*** was not required to make a down paymentMs*** then agreed to a series of monthly installments in the amount of $If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchase
Additionally, T-Mobile records indicate that on November 14, 2015, Ms*** qualified for our JUMP! On Demand (“JOD”) offering with the lease of a Samsung Galaxy Grand Prime handset with a full retail cost of $Please note that Ms*** was not required to make a capitol cost reduction paymentMs*** then agreed to a series of monthly lease payments in the amount of $with a purchase option price of $
It is important to note that JOD customers, like Ms***, are responsible for and agree to at the time of lease signing, a total of 18-lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
Our records confirm that Ms*** canceled mobile numbers ending in and on February 4, 2017, when she ported her mobile numbers to another service providerMs***’ billing cycle ran from the 3rd of one month to the 2nd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through March 2,
T-Mobile records further confirm that on March 4, 2017, Ms*** contacted T-Mobile to cancel mobile number ending in ***Regretfully T-Mobile has no records of Ms*** requesting to cancel mobile number ending in ***As such Ms*** continued to get billed for her remaining active line and any open EIP and JOD in her account
Please be advised that Ms*** contacted T-Mobile on May 13, 2017, to cancel mobile number ending in ***Accordingly Ms*** account was canceled on May 13, 2017, and the remaining EIP balance, lease payments, and purchase option price for the above mentioned devices became due
Review of our records reflects that Ms***’ account has not been referred to a third party collection agency as cancelation of her account was less than days agoPlease be advised that T-Mobile does not report information directly to any of the credit bureaus
However, in an effort to amicably resolve Ms*** concerns, on June 7, 2017, T-Mobile applied a $credit to Ms*** account leaving her account at a zero balanceT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Juan B***
Executive Response

Revdex.com:
matter had been settledthank you for your time

September 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 22, 2016, regarding the above-referenced account.
T-Mobile has reviewed Ms*** account regarding the disputed international roaming charges for mobile number ending in ***. Our records confirm the charges in dispute are for international roaming calls from September 12, through September 18, while on a cruise ship. The total charges for international roaming calls are $1,plus applicable taxes
Please note that calls made or received while the handset is roaming on a cruise ship are billed at a rate of $per minute, even if the ship is at dock in U.Swaters. This includes any incoming calls received while the handset is powered on as these calls are routed to the cruise ship’s network, and if unanswered, the calls are then routed back to the domestic T-Mobile voicemail platform. These calls, even if unanswered are then billed at the cruise ship roaming rate
Additionally, information on international roaming charges while on a cruise ship is readily available to customers who are interested in knowing the cost per minute before traveling. Information on calling charges can be found on www.T-Mobile.com and through calls to Customer Care,
As a courtesy to Ms***, T-Mobile has agreed follow up on Ms*** account once her billing statement is generated to adjust these international calls to a rate of $per minute totaling $Ms*** has accepted this as resolution to her concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Christopher R***
Executive Response

July 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: Mr*** * ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 29, 2017, regarding the above-referenced account
We regret any concerns that Mr*** experienced recently regarding his T-Mobile accountPlease note that T-Mobile strives to break barriers and as of March T-Mobile was no longer a contracted service provider, and we allowed our customers the ability to have our service contract freeHowever it should be noted that T-Mobile offers Equipment Installment Plan’s (EIP) which is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installments
T-Mobile records confirm that Mr*** activated his account on April 29, 2016, and was not placed under any contractual obligations with T-MobileOn December 1, 2016, Mr*** activated a new line of service with mobile number ending in *** and purchased a Samsung Tab EAt that time, T-Mobile was running our “November Samsung Tablet On Us” promotionUnder this promotion, eligible customers who purchased a Samsung Tab E or Tab A on our EIP and with a 6GB or higher Mobile Internet data plan, were eligible to receive the tablet at no cost after monthly promotional bill credits equal to the monthly EIP payment of the device, as long as the promotional requirements continued to be met
A review of Mr***’s account reflects that although Mr*** purchased a qualifying device, he did not have a qualifying Mobile Internet rate planPlease note that Mr*** was subscribed to the Mobile Internet On- Demand rate plan, which is a free line of serviceAs such, Mr*** was not eligible for the promotionT-Mobile records confirm that on December 20, 2016, Mr*** was advised of the details of the promotion
Additionally, on December 1, 2016, Mr*** also purchased an LG Stylo Plus device and placed it on EIPAt that time T-Mobile offered our “T-Mobile ONE Affordable Smartphone on Us” promotionUnder this promotion, eligible customers who purchased a select handset on an EIP and subscribe to our new T-Mobile ONE rate plan would receive the handset at no cost after monthly promotional bill credits equal to the cost of the EIPOur records confirm that as Mr*** was subscribed to our T-Mobile ONE rate plan, he qualified for this promotional offer, as long as he maintained the promotional requirements
However, on January 2, 2017, Mr*** contacted Customer Care and elected to change his rate plan to our Simple Choice North America rate planAs Mr*** was no longer on the qualifying rate plan, he was no longer eligible for the “T-Mobile ONE Affordable Smartphone on Us” promotionPlease note that Mr*** has been advised that if he would like to change his rate plan back to the T-Mobile ONE rate plan he would become eligible and begin receiving the monthly promotional credits again
Furthermore, it should be noted that at the time of Mr***’s two device purchases, T-Mobile provided him with a 14- day return period which allowed Mr*** to use the equipment to see if it meets his needsIf the equipment was not acceptable, it could have been returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable Equipment Installment Plan (EIP) entered into at the time of the original purchaseAs indicated above, Mr*** purchased the Samsung Tab E on December 1, and it was returned on June 13, which was well outside of the return periodNevertheless, as a courtesy to Mr*** and as a gesture of goodwill, T-Mobile accepted the return of the device and the associated EIP was closed outHowever, please be advised that as Mr*** utilized the device until well after the return period, we would respectfully decline any compensation request with regard to this matter
With regard to the LG Stylo handset, T-Mobile has reviewed our inventory and confirms that this device was not returned to T-Mobile, and that the device is well outside the return periodAs such, please note that Mr*** will continue to be billed for the handset associated with the agreed upon EIPIt is T-Mobile’s determination that Mr*** was billed accurately and no credits will be provided relating to this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Magdalena R***
Executive Response

July 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & ***ern Washington Station Drive, SteDuPont, WA Re: ***
*** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2017, regarding the above-referenced account. Please be advised that T-Mobile has made attempts to reach Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address Ms***’s concerns within this letter T-Mobile regrets any billing concerns Ms*** has experienced. T-Mobile records indicate Ms*** was subscribed to our free-of-charge AutoPay feature, which provides customers subscribed to qualifying rate plans a credit of $per month per line of service Further, on June 29, 2017, T-Mobile records indicate Ms*** updated her AutoPay enrollment through her account portal at my.t-mobile.com, and provided an updated payment method to be used for future account payments. Accordingly, Ms*** was sent a billing statement dated June 26, 2017, in the amount of $434.04, which consisted of a past due balance of $204.52, as well as new monthly recurring charges of $for services form June 27, through July 26, 2017. Due to an inadvertent error, Ms*** was not issued the $per line auto pay credit towards the new monthly recurring charges. On July 17, 2017, T-Mobile issued a manual credit of $for Ms***’s AutoPay discount for the billed charges from June 27, through July 26, 2017. Going forward, Ms***’s account remains enrolled in the AutoPay feature, and is scheduled to receive the monthly discount systematically. As of the date of this letter, Ms***’s account reflects a credit balance of $15.00. T-Mobile regrets any inconvenience to Ms***, and we appreciate the opportunity to address her concerns Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ronnie A*** Executive Response

May 24,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 11, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on February 6, 2017, with the lines of service ending in *** and ***Ms*** subscribed to our T-Mobile ONE Taxes Included family rate plan at $Ms***’s line of service ending in *** was also subscribed to JUMP! handset protection at $monthlyMs***’s monthly access charges were $At the time of Ms***’s February 6, 2017, activation, she used our Equipment Installment Plan (“EIP”) program to purchase an LG Aristo handsetMs*** remitted a down payment in the amount of $72.00, plus the taxes on the full cost of the handset, and agreed to 24-monthly installments in the amount of $
Please note that Ms*** is billed by a system known as “bill current.” This means that charges for a Ms***’s rate plan are billed in advance of the service being provided and become due within that billing cycleFor instance, Ms***’s billing cycle runs from the 7th of the month through the 6thMs*** will receive notice of monthly recurring service and feature charges on or around the 8th of the month, and payment for those charges will be due on the 27thIf during that billing cycle Ms*** had any usage charges, such as international calling or third-party downloads, or completes a rate plan or feature change mid-billing cycle, the respective charges would be reflected on the next month’s billing statement, as we cannot predict those charges in advance
Ms***’s February 7, 2017, billing statement reflected a balance owed of $for monthly access charges and monthly EIPMs*** remitted payment for this balance on February 26, On March 7, 2017, Ms*** changed her rate plan to our promotional T-Mobile ONE Lines Taxes Included rate plan at $monthlyThis reduced Ms***’s monthly access charges to $122.00, plus the above-referenced monthly EIPPlease note that Ms*** is eligible to subscribe to our AutoPay feature, which would provide her a monthly discount of $per line of serviceAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPayOur records confirm that Ms*** is not currently subscribed to AutoPayIf Ms*** would like to subscribe to AutoPay, she may add it to her account via http://www.myT-Mobile.com, or by contacting our automated system at 800-937-
Ms***’s April 7, 2017, billing statement was in the amount of $122.00, and Ms*** remitted payment for this balance on April 26, However, on April 18, 2017, Ms*** added a third line of service, ending in This line of service is billed in the amount of $monthlyOn April 18, 2017, Ms*** also used our EIP program to purchase a second LG AristoMs*** was not required to remit a down payment, and agreed to 24-monthly installments in the amount of $Ms*** also used our EIP to purchase an LG Stylo Plus handset at that timeMs*** remitted a down payment in the amount of $96.00, and agreed to 24-monthly installments in the amount of $Additionally, Ms*** added JUMP! to the lines of service ending in *** and at that time at $monthly per line of service, and her monthly access charges were $plus her monthly EIP
As Ms*** added the line of service and changed her rate plan mid-billing cycle, her May 7, 2017, billing statement reflected a balance of $236.60, for prorated and full monthly access charges, as well as monthly EIPHowever, in an effort to amicably resolve Ms***’s concerns, on May 10, 2017, T-Mobile issued a credit to the account in the amount of $for the prorated monthly access charges, reducing the balance owed to $Payment for this balance is due May 27, Ms*** may contact Customer Care at 800-937-or visit http://www.myT-Mobile.com to arrange for payment of the balance owed
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

September 12, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 5, 2016, regarding the above-referenced accountOn September 8, 2016, T-Mobile spoke with Mr*** ***, an authorized user on the accountT-Mobile regrets Mr***’s concerns regarding a warranty non-return fee and applicable taxes associated with an equipment exchange handsetT-Mobile records confirm on September 7, 2016, the warranty non-return fee totaling $730.64, and applicable taxes totaling $43.84, were credited to the accountIn an effort to resolve this matter amicably, T-Mobile offered for Mr*** to provide a running bank statement to confirm the fees assessed by his financial institutionMr*** requested an account credit in lieu of providing the documentationOn September 8, 2016, T-Mobile applied an accepted account credit of $The balance of $includes monthly recurring charges, Equipment Installment Plan charges and applicable taxes from the August 11, 2016, billing statementT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

October 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 16, 2015, regarding the above-referenced accountT-Mobile is pleased to report that Ms*** concerns have been resolved to her satisfactionT-Mobile regrets any inconvenience Ms*** experienced in regards to obtaining a Mobile Device Unlock code for her handsetT-Mobile records confirm that Ms*** account is no longer active and has been moved to an archive system; therefore, this account was no longer viewable by T-Mobile Customer Care representativesPlease note that Ms*** account is eligible to receive a Mobile Device Unlock code for her deviceAs such, on October 19, 2015, T-Mobile emailed Ms*** with the Mobile Device Unlock code and instructions needed to unlock her deviceMs*** accepted this as a resolution to her concernsBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCDiana J*** Executive Response

I believed that Diana from T-mobile has gone beyond my expectations to resolve the matter Thank you Revdex.com and you T-mobile
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

February 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 18, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** experienced any concerns with the returned handsets. T-Mobile records indicate that Ms*** purchased an Apple iPhone Gold 64GB handset on March 28, with our Equipment Installment Plan (“EIP”) for her mobile number ending in ***. Ms***’s mobile number ending in *** is subscribed to the optional JUMP! with Premium Handset Protection (“PHP”) for $per month. With the JUMP! with PHP option, customers may tratheir handset as often as they wish to have up to one-half if their EIP balance paid off. On December 17, 2016, Ms*** elected to use her JUMP! benefit and requested to trathe Apple iPhone Gold 64GB handset to purchase an Apple iPhone Plus GB handset. Ms*** was asked to make a down-payment in the amount of $and she agreed to pay 24-monthly installments in the amount of $30.00. Ms***’s Apple iPhone Plus GB handset with International Mobile Equipment Identifier (“IMEI”) *** was delivered on December 20, 2016. On December 21, 2016, Ms*** contacted Customer Care and a new order (order number ***) was placed for a new Apple iPhone Plus GB handset as Ms*** reported that the new handset that was delivered was not functioning. T-Mobile ordered a new handset and billed the full cost of the handset to the account, Ms***’s account was charged $930.89. When T-Mobile received Ms***’s non-working Apple iPhone Plus handset, the charges in the amount of $for the new handset that was ordered on December 21, were going to be credited to the account. T-Mobile provided Ms*** with a pre-paid UPS return tracking number, ***; which shows there was a delivery to our return center in Coppell, TX on January 3, 2017. However, the Apple iPhone Plus GB handset with IMEI number *** has not been scanned in by the return center, which is the reason the charges for new handset have not been credited to Ms***’s account yet T-Mobile’s records indicate that Ms***’s Apple iPhone 64GB handset was received by the Assurant return center on January 26, and the EIP that was associated with that handset was closed on January 26, 2017. On January 26, 2017, T-Mobile issued a credit to the account in the amount of $toward the EIP charges that were billed to the account after December for the Apple iPhone handset To date, T-Mobile is still unable to validate that the Apple iPhone Plus GB handset with IMEI number *** has been received. Nevertheless, on February 27, 2017, as a gesture of goodwill and in an effort to amicably resolve this matter for Ms***, T-Mobile issued a credit to the account in the amount of $for the handset charges associated with the second Apple iPhone Plus GB handset order (order number ***) from December 21, As of February 27, 2017, Ms***’s revised account balance totals $271.32, which is comprised of monthly access charges, EIP and taxes and surcharges for services rendered from January 10, through February 9, and payment is due by March 2, T-Mobile appreciates Ms***’s business and we regret any inconvenience that she may have experienced. Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

September 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 9, 2015, regarding the above-referenced accountT-Mobile records confirm that Ms*** *** is an authorized user on the accountHowever, on September 14, 2015, T-Mobile spoke with Mr*** *** and resolved this matter to Mr*** satisfactionT-Mobile regrets any concerns Mr*** has experienced regarding his requested refundT-Mobile records confirm that on July 31, 2015, Mr*** placed an order for a System Identifying Module (“SIM”) card starter kit and activation of a mobile internet line of service on a Simple Choice North America Mobile Internet Gigabyte rate planOn August 13, 2015, the returned SIM card was processed at T-Mobile’s National Return CenterMr*** was charged a $deposit and $for the SIM card and applicable taxesPlease be advised that customer must wait days to allow for a deposit refundThis period allows for any returned payments or late billables to be chargedIf a credit balance remains following the days, the customer can request a deposit refundIn an effort to resolve this matter amicably, on September 15, 2015, T-Mobile processed a refund of $for the deposit, SIM card starter kit and applicable taxesMr*** can expect the refund via mailed prepaid credit card within seven to ten business daysThe account is canceled as of the September 2, billing cycle close date and reflects a zero balanceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCPancho Q* Executive Response

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated May 17, 2017, from *** *** regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the account
T-Mobile regrets any concerns Mr*** experienced in regards to his handset upgradesT-Mobile records indicate the following JUMP! On Demand handsets were accepted on the account:
• On October 24, 2015, Samsung Galaxy SBlack 32GB handset was leasedA capital cost reduction was not required however agreed to a series of 18-monthly lease payments of $was accepted;
• On October 27, 2015, a Samsung Galaxy SBlack Sapphire 32GB handset was leasedA capital cost reduction was not required however agreed to a series of 18-monthly payments of $was accepted;
• On October 12, 2016, an Apple iPhone Plus Gold 32GB handset was leasedA capital cost reduction was not required however a series of 18-monthly lease payments of $was accepted;
• On April 14, 2017, a Samsung Galaxy SBlack was leasedA capital cost reduction was not required however agreed to a series of 18-monthly payments of $was acceptedPlease note that as this handset was returned to T-Mobile’s National Return Center (“NRC”) on May 28, 2017, the JUMP! On Demand lease was closed
• On May 28, 2017, a Samsung Galaxy SBlack handset was leasedA capital cost reduction was not required however agreed to a series of 18-monthly payments of $was accepted;
• On May 16, 2017, a Samsung Galaxy SBlack 32GB handset was leasedA capital cost reduction was not required however 18-monthly lease payments of $were accepted; and
• On May 27, 2017, a Samsung Galaxy SGray handset was leasedA capital cost reduction was not required however monthly lease payment of $was accepted
Please note that until a trahandset is received at the NRC therefore, the JUMP! On Demand lease remains active and continues to be billed toward the accountRecords confirm that on May 28, 2017, T-Mobile received Mr***’ trahandset at the National Return Center (“NRC”)Therefore, on that day, T-Mobile closed the remaining JUMP! On Demand lease, reducing the balance owed to zero
Please be advised JUMP! On Demand customers have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the 18-month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
Records confirm that on April 27, 2017, Mr***’ JUMP! On Demand lease reached the 18-month term, therefore, the remaining purchase option price of $157.24; was applied to the May 25, 2017, billing statementTherefore, Mr***’ May 25, 2017, billing statement reflects a balance owed of $
On January 2, 2017, Mr*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus Black 32GB handsetMr*** was required to remit a down payment of $and then agreed to a series of 24-monthly installments of $On May 10, 2017, Mr*** utilized T-Mobile’s EIP offering with the purchase of an LG Vhandset, on the mobile number ending in ***Mr*** was not required to make a down payment and then agreed to a series of 24-monthly installments of $Records confirm the receipt of this handset at T-Mobile’s NCR, therefore, T-Mobile closed the remaining EIP balance, reducing it to zero
Please note that T-Mobile provides its customers with a 14-day return period to return their newly purchased or leased equipment should it not meet their needsIn an effort to resolve the matter, T-Mobile will allow Mr*** to return any of the above-mentioned handsets to T-Mobile’s Executive OfficeOnce returned, T-Mobile will close any remaining JUMP! On Demand lease or EIP balances, reducing them to zeroMr*** may return his equipment within 30-days of this letter, in good working condition, directly to my attention at:
T-Mobile USA, Inc
Executive Response
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Should Mr*** wish to discuss this matter further, he may contact me at the number listed below or by email at ***@T-Mobile.com
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I HAVE CALLED THIS MAN times with NO CALL BACK EVEN THOUGH HE KNOWS MY PHONE IS ACTIVE TO SPEAK WITH HIMhe is listing details which are incorrect on your site and HAS NO SPOKEN WITH ME! Please give my case to SOMEONE ELSE WHO CAN PICK UP THE PHONE!

May 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
Mr*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 8, 2017, regarding the above-referenced account. T-Mobile records confirm that Mr*** is a listed authorized user on the account. Please be advised that T-Mobile made several attempts to contact Mr*** that have proven unsuccessful. At this time, T-Mobile will respond to both you and Mr*** with this letter T-Mobile regrets that Mr*** has concerns with the handset replacement that he received from Assurant when he recently filed a claim with them. Please be advised that the handset that Mr*** received was provided by Assurant, our insurance partner, and T-Mobile was not involved in the claim process In an effort to amicably resolve this matter with Mr***, he may contact me on my number below, or via email at ***@T-Mobile.com, and T-Mobile will assist him by providing a Samsung Galaxy SEDGE handset to replace the Samsung Galaxy Shandset that he received from Assurant. T-Mobile appreciates Mr***’s business and we regret any inconvenience that he experienced Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:
I wanted to inform *** *** that the complaint I had with T-Mobile seems to be resolved and I received a text that my new phone the correct size phone is being sent to me at this timeThis is concerning complaint number
***I do want to thank the Revdex.com for your assistance.I know that this would not have been resolved without your helpI do appreciate you guys being around
*** ***
***

December 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 13, 2016, regarding the above-referenced accountT-Mobile regrets that Mr*** remains unsatisfied with our response to your officeUpon review T-Mobile records indicate that on November 28, 2016, Mr*** was initially sent an e-mail declining the Mobile Device Unlock (“MDU”) request for the IMEI number ***, as the line of service had not met the requirement of being in use on his account for consecutive daysAs previously indicated in our letter to your office dated December 12, 2016, on December 6, 2016, our office contacted Mr*** at which time he confirmed that the Apple iPhone SE with the IMEI number *** was unlocked and in use overseas, which matches the IMEI that he lists in his concern to your officeAdditionally, T-Mobile has confirmed with Apple that the IMEI number *** is currently unlockedFurther, on November 30, 2016, T-Mobile sent Mr*** the MDU instructions via e-mail for the IMEI number ***T-Mobile confirmed with Apple that the device is able to be unlockedIt should be noted that records further indicate that Mr*** has yet to complete this processPlease be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our Customer CareBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCShannon R*** Executive Response