T-Mobile Usa Inc

September 25, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 13, 2017, regarding the above-referenced account. T-Mobile is delighted that Ms*** chose T-Mobile to be her wireless service provider and we regret hearing of her concerns with her service activation and T-Mobile’s available promotions. Please be assured that we make every effort to provide complete and accurate information to our customers. We apologize if Ms*** feels that this was not her experience T-Mobile records confirm that Ms*** activated her T-Mobile account on September 7, 2017, with mobile numbers ending in and and subscribed to T-Mobile ONE Taxes and Fees Included rate plan for $or $when enrolled in AutoPay. It is important to note that this is a promotional pricing versus the standard T-Mobile ONE Taxes and Fees Included rate plan for $ Please be advised that Netflix On Us is available to customers with two or more lines subscribed to a standard rate on T-Mobile ONE Taxes and Fees Included rate planIt is also important to note that T-Mobile ONE Taxes and Fees Included is not compatible with the military discount that Ms*** mentioned in her correspondence to your office. As Ms***’ account is subscribed to a highly discounted rate plan and not the standard rate, it is not compatible with our new Netflix On Us Offer and a military discount. Additionally, As Ms***’ account is not eligible for the above mentioned promotion and discount, T-Mobile respectfully declines her request to have them added to her account Further review confirms that at the time of activation, Ms*** tradan Apple iPhone 6S device with 64GB of memory and received a $trainstant credit and purchased two LG Gdevices. Ms*** elected to finance her devices with our Equipment Installment Plan (“EIP”) program and was required to pay a $down payment for device and agreed to monthly installments in the amount of $per device Please be advised that the $traoffer Ms*** mentioned in her correspondence to your office was our $Trade Up iPhone offer. From August 18, 2017, to September 11, 2017, new and existing postpaid customers, who purchase an Apple iPhone or Plus device on EIP and trade in a qualified device instantly in-store can save $(via traand rebate). Although Ms*** trada qualifying device, she did not purchase an Apple iPhone or iPhone Plus device, as such; it is T-Mobile’s position that her account is not eligible for the offer Nevertheless, in an effort to amicably resolve this matter, on September 23, 2017, T-Mobile issued a onetime bill credit to the account in the amount of $for the difference between the $tradcredit already provided and the $total tradfor the disputed offer. Ms***’ account reflects a credit balance in the amount of $51.00. T-Mobile appreciates the opportunity to respond to Ms*** and we regret any inconvenience to her Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Maggie R*** Executive Response

June 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 4, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** regarding her efforts to take advantage of our promotional offersT-Mobile appreciates the opportunity to respond to Ms***’s concerns related to the promotional offers on her T-Mobile accountOur records reflect that Ms*** activated her service on February 22, 2017, and attempted to take advantage of the following promotions:
• Tax Time Switcher Offer; and
• Tax Season Smartphone Offer
As can be expected, there are several eligibility requirements for each of the above promotions; some of these requirements were met and others were not
To begin with, our records reflect that Ms*** met all of the requirements for the Tax Season Smartphone offer and as such was sent a Prepaid MasterCard with the full promotional amount
With respect to the Tax Season Smartphone Offer, Ms*** did not meet the requirementsAlthough Ms*** did activate service during the offer window and ported in a number from a different provider, the promotional offer also required that customers submit an online rebate submission form at www.t-mobile.com/promotions within days of activationUnfortunately, T-Mobile has no record of Ms*** submitting her online submission form and as such is no longer eligible for the $per line promotional offer
However, in an effort to amicably resolve this matter, T-Mobile has agreed to apply a onetime lump sum credit to Ms***’s account in the amount of $300.00, which represents the two lines she ported in to T-MobileMs***’s account reflects a credit balance of $77.59, which will be applied towards her bill due on July 15,
Upon review, T-Mobile learned that the incident Ms*** mentions in her letter to your office occurred while she was visiting an indirect dealer of T-Mobile serviceNevertheless, T-Mobile takes allegations of misconduct seriouslyWe have forwarded this matter for further investigation internallyRest assured that T-Mobile makes every effort to ensure that our customers have a professional and courteous experience with our indirect dealersT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Martin G***
Executive Response

April 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 19, 2017, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his Mobile Device Unlock (“MDU”) requestMDUs are available to customers who meet our eligibility requirementsOne of these requirements is that there must be continuous usage of the device, on the T-Mobile network, for at least seven daysAs Mr*** has not used the device on the T-Mobile network, he is ineligible for a MDU
However, upon speaking to Mr***, on April 28, 2017, he confirmed that the matter has been previously resolved and he has no further concerns related to his T-Mobile service or equipmentT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M***
Executive Response

August 15, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your c***pondence dated August 1, 2017, regarding the above-referenced account. T-Mobile regrets any concern to Ms*** in regards to her closed account and appreciates the opportunity to respond to her concern. T-Mobile records confirm that on April 26, 2011, Ms***’s account was closed due to nonpayment and as of May 12, 2012, the account was referred to Midland Credit Management which assumed sole ownership of Ms***’s debt totaling $1, Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. As such, T-Mobile recommends Ms*** work with Midland Credit Management’s escalation team at 1-877-420-for further assistance. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Oscar T*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon, & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 1, 2018, regarding the above-referenced accountT-Mobile is happy to report we have resolved this matter to Mr*** satisfaction
T-Mobile regrets any concerns Mr*** has experienced regarding his accountT-Mobile records indicate that Mr*** account was active from April 19, 2018, through April 27, 2018, when he ported his mobile number to another carrierPlease note, Mr*** received a billing statement dated April 20, 2018, in the amount of $for service from April 20, 2018, through May 19, Please note that T-Mobile bills for the duration that the service was activeT-Mobile regrets any confusion regarding this process
To amicably resolve this matter, on May 1, 2018, T-Mobile applied a credit in the amount of $58.67, at which time Mr*** paid his remaining balance of $bringing the account to a zero balanceHowever, on May 2, 2018, T-Mobile agreed to refund Mr*** the $payment to the original payment source and credit the remaining $balance to the accountPlease note it may take three to five business days for Mr*** financial institution to reflect the refundMr*** account will remain closed with a zero balanceUpon speaking with Mr***, he accepted this as resolution to his concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext341-
Very truly yours,
T-MOBILE USA, INC
Zachary *** Executive Response

August 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of a letter dated July 27, 2017, from *** *** regarding the above-referenced business accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and Ms*** has been designated as an authorized user of the accountAdditionally, we have made several attempts to contact Ms*** which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter
T-Mobile regrets any concerns this matter may have caused Ms*** and we appreciate the opportunity to address her concernsT-Mobile records confirm that as of February 9, 2017, Ms*** is subscribed to the T-Mobile ONE Unlimited Talk, Text, and Data, promotional rate plan for $per month which provides the first nine lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityT-Mobile records indicate that lines ending in ***, ***, and *** are each subscribed to our Jump Insurance feature for an additional $per month per linePlease note that Ms*** is taking advantage of our AutoPay feature which, combined with the T-Mobile ONE rate plan, provides Ms*** a $discount for up to eight lines resulting in a total $monthly credit as long as AutoPay is active on the T-Mobile ONE rate planAutoPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerCustomers continue to receive notifications that reflect the balance due as well as a notation that the account is on AutoPay
Between March, 1, 2017, and March 5, 2017, T-Mobile offered the This One’s On Us promotion to new or existing customers such as Ms***To be eligible for up to two free lines of service, which were offered through monthly bill credits, Ms*** is required to maintain her T-Mobile ONE or qualifying Simple Choice rate planThe free lines must have been newly added lines, not existing lines, and customers are only eligible to have up to two free lines per accountT-Mobile records indicate that line ending in *** was activated on March 3, 2017, and qualifies for the promotion and is receiving a $monthly credit
T-Mobile records indicate that on August 9, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of the following equipment:
• Two Apple iPhone 6S Plus 64GB devices
• Five Samsung Galaxy ONdevices
Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $
Please note that between July 22, 2016, and August 31, 2016, T-Mobile offered new and existing customers who purchased a qualifying Samsung Galaxy ONon EIP to receive monthly EIP bill credits which would make the device free after monthsTo be eligible, the T-Mobile ONE Plan or a qualifying Simple Choice plan is required for the term of the EIPRecords indicate each Samsung Galaxy ONis receiving a credit of $
On February 28, 2017, Ms*** qualified for and took advantage of our Equipment Installment Plan offering with the purchase of the following equipment:
• Samsung Galaxy Sdevice
• Samsung Premium S Wireless Charging Pad
• Samsung Galaxy SRoll On Screen Protector
• Samsung Galaxy Evo Case
Ms*** agreed to a series of monthly installments in the amount of $
T-Mobile records indicate that on July 26, 2017, Ms*** qualified for and took advantage of our EIP offering with the purchase of a Samsung Galaxy SdeviceAccordingly, Ms*** agreed to a series of monthly installments in the amount of $
Based on the above information, Ms*** may expect a monthly recurring charge of $for her nine voice lines with their respective features and equipment
In review of the account, the last three payments on the account were made on June 1, 2017, in the amount of $334.18, on June 30, 2017, in the amount of $321.38, and on August 5, 2017, in the amount of $
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R*** Executive Response

May 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 12, 2017, regarding the above-referenced accountWe are pleased to report that we have resolved Mr***’s concerns to his satisfaction
T-Mobile regrets any concern Mr*** experience while calling internationallyOn May 17, 2017, T-Mobile spoke to Mr*** at which time he confirmed that he was able to use his service while abroad however there were some areas were the coverage did not meet his expectations and he was not able to make international calls
T-Mobile records indicate that Mr*** activated the account on May 4, Mr*** subscribed to our T-Mobile ONE taxes included rate plan which provided him with unlimited talk, text, and 4G/LTE speed data for $for three line of serviceAdditionally, all three lines subscribed to our ONE Plus International offering for $per month for each line of serviceThis service provides Mr*** with our Stateside International Talk feature and two times faster Simple Global data roamingSimple Global provides discounted calling at a rate of $per minute to eligible Simple Global Countries and free unlimited text and data when Mr*** travels to a Simple Global countryPlease be advised that coverage availability is based on local network capability
On May 5, 2017, Mr*** was sent a billing statement in the amount $for services from May 5, 2017, through June 4, This payment was due on May 25,
In reviewing the records for the above account it appears that Mr*** was able to utilize the service in several countries that were covered under Simple Global and therefore he incurred international long distance charges for calls in the initiated directly from his T-Mobile handsets for the mobile numbers ending in 7437, and in the amount of $per minute
Pursuant to Mr***’s request, T-Mobile canceled the account and as a gesture of goodwill absolved him from the charges for $for his previous billing statementT-Mobile advised Mr*** that he would be responsible for the calls he made while abroad at a rate of $per minute which totaled $plus applicable taxes and will be reflected on his following bill statement dated June 5, In addition T-Mobile issued a refund in the amount of $for the SIM cards Mr*** purchased at the time of activationMr*** accepted this as a full resolution and did not have any additional concerns
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Robert R*** Executive Response

August 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 16, 2016, regarding the above-referenced accountT-Mobile regrets any coverage and billing concerns Mr*** has experiencedAs Mr*** may imagine, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityMr*** activated his account on December 14, 2012, at which time he agreed to keep his service active for monthsHowever, the account was cancelled for non-payment on October 13, Pursuant to T-Mobile Terms and Conditions, anytime an account carries a past due balance, it may be subject to suspension and or cancellationAs the contractual obligation had not been met, the account was assessed an early termination feePlease note the balance of $remains valid and owing for an early termination fee of $200.00, monthly access charges from September 15, 2013, through October 13, 2013, and applicable taxes for services through the date of cancellationOn August 17, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit of $to the account for the early termination fee, monthly access charges from September 15, 2013, through October 13, 2013, and applicable taxesMr***’ account remains closed with a zero balanceT-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Mr***’ credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 8, 2017, regarding the above-referenced account. T-Mobile regrets that Ms*** had concerns with the status of her account. Please be advised that Ms***’s account was treated for a prior bankruptcy that we received in August 2016. When Ms*** contacted T-Mobile on April 4, 2017, the file number that she provided, *** was not filed under her name and was not a valid file number for a new bankruptcy; therefore the account was not treated for bankruptcy at that time T-Mobile received Ms*** current bankruptcy paperwork on April 11, and the account is currently in review for the new bankruptcy. Please be advised that the pre-petition debt will be credited to Ms***’s account once her current billing closes after May 4, 2017. Please be advised that all post-petition debt will remain valid. T-Mobile regrets any inconvenience to Ms*** and we appreciate her business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Complaint: ***I am rejecting this response because:
The business must provide details regarding international text messaging charges incurredAs stated before, I used a free international calling app to both call and message while in NigeriaI am aware of the charges that can occur without using an app such as imo or WhatsApp I also have international calling so I am not sure how these bogus charges came about for this months bill?
Sincerely,*** ***

August 9, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 27, 2017, regarding the above-referenced account. Please be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** Ford as an authorized user of the account. In addition, we have made attempts to contact MsFord, which have proven unsuccessful. As such, T-Mobile will make every effort to address his concerns within this letter. T-Mobile regrets any concerns to Ms*** with regards to her handset. Our records indicate that on July 20, 2017, Ms*** upgraded two of her mobile lines to a Samsung Galaxy Shandset under an Equipment Installment Plan (“EIP”), remitted a down payment in the amount of $and agreed to monthly installments in the amount of $60.00. Please note that at the time of upgrade, T-Mobile provided a 14-day return period which allowed Ms*** to use the equipment to see if it meets her needs. During the return period, if the equipment is not acceptable, it can be returned to the original point of sale for a refund or exchange and, if requested, cancelation of the service and any applicable EIP entered into at the time of the original purchase. T-Mobile records cannot confirm that Ms*** returned her Samsung Galaxy Shandsets during the return period Please be advised that on July 27, 2017, T-Mobile issued a handset replacement through our Handset Exchange Program for MsFord’s mobile line ending in and she received the replacement handset on July 28, 2017. T-Mobile regrets any inconvenience to MsFord Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Cesar R*** Executive Response

May 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 4, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulTherefore, we will make every effort to address Ms***’s concerns via this response
T-Mobile regrets any concerns Ms*** has experienced in regard to their switch to T-MobileT-Mobile records indicate Mr*** activated four voice lines between November 27, 2016, and November 30, 2016, with mobile numbers ending in ***, ***, ***, and *** during our Magenta Poand TraofferFrom November 24, 2016, through December 24, 2016, customers could receive $via a prepaid MasterCard when bringing their phone number to T-Mobile, tradia device, and purchasing a phone on our Equipment Installment Plan (“EIP”) with a T-Mobile ONE or a qualifying Simple Choice Unlimited rate plan
On November 27, 2016, T-Mobile records indicate Mr*** purchased two Samsung Galaxy Sdevices on an EIP in the total amount of $1,and agreed to 24-monthly installment payments in the amount of $Additionally, Mr*** purchased a third Samsung Galaxy Sdevice on an EIP for the purchase price of $plus applicable taxes and agreed to monthly installment payments in the amount of $Please note that during our Samsung / LG Black Friday offer from November 24, 2016, through November 27, 2016, eligible customers who had a T-Mobile ONE rate plan or a qualifying Simple Choice Unlimited rate plan and trada qualifying fully own Apple, Samsung, or LG phone from any carrier could get the Samsung Galaxy S7, Samsung Galaxy Sedge, or LG Vfor free
Please be advised that the tradevice for the promotions listed above must have been in good working condition and have passed a three point inspection which included, but was not limited to, the device must not have had any liquid or physical damage
T-Mobile records indicate that Mr*** tradone Samsung Galaxy S7, and two Samsung Galaxy Sdevices in order to be eligible for the Samsung / LG Black Friday offer; however, our records confirm only the Samsung Galaxy Sdevice was eligible for the tracredit which was applied to the account on February 9, 2017, in the amount of $
Our records reflect the Samsung Galaxy Sdevice with International Mobile Equipment Identifier (“IMEI”) ending in *** was not eligible for a tracredit due to physical damage on the display of the deviceAdditionally, the Samsung Galaxy Sdevice with IMEI ending in *** has not been received by T-Mobile as of the date of this letterPursuant to the Terms and Conditions of the promotions listed above, due to the physical damage on one of the Samsung Galaxy Sdevices and not receiving the other, Mr*** is ineligible for the promotions on two of the three Samsung Galaxy Sdevices he purchased on November 27,
Nevertheless, on December 23, 2016, an account credit totaling of $was applied and on December 29, 2016, an additional account credit in the amount of $was applied, for a total of $800.00, for the Magenta Poand Traoffer
On May 3, 2017, Mr*** was given an account credit in the amount of $for the cost of one of the Samsung Galaxy Sdevices for the mobile number ending in ***Furthermore, Mr*** is receiving the agreed upon bill credits for the second Samsung Galaxy Sdevice in the amount of $for mobile number ending in *** as a monthly bill credit
In Ms***’s correspondence to your office, she states that she was to receive a fourth line for freePlease be advised T-Mobile confirms there was no such promotion during the time the four voice lines were activated; however, as a gesture of goodwill, on May 5, 2017, the line ending in *** was added to our Free Add-A-Line: This One’s On Us! offer
In an effort to amicably resolve Ms***’s concerns, on May 10, 2017, T-Mobile closed the EIP for the mobile number ending in and currently reflects a zero balanceAdditionally, T-Mobile applied an account credit in the amount of $which resulted in a credit balance at this time of $
Please be assured that T-Mobile strives to provide world-class service to all of our customers on every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s recent contact with our Customer CareT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carlos T*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory enough to meSincerely, *** ***

November 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 26, 2015, regarding the above-referenced accountT-Mobile regrets any concerns regarding our *** JUMP! On Demand (“JOD”) promotionAs a leader in the wireless industry, T-Mobile may offer multiple promotions and offerings for savings at varying timesAs part of our *** *** promotion, customers who sign up for JUMP! On Demand with an *** 6s or *** 6s Plus, (all memory variants) can receive a $monthly bill credit, which reduces their monthly lease payment to no more than $for the *** 6s or no more than $for the *** 6s Plus per month before applicable sales taxCustomers who pre-ordered from September through September and traded in a device will receive the $monthly credit and will receive a one-time bill credit for their tradeviceDue to an inadvertent error, Ms*** was not informed of the one-time bill credit but instead informed that the monthly lease payment would lower to $T-Mobile regrets any inconvenience surrounding the JUMP! On Demand promotionIn an effort to amicably resolve Ms***’s concerns, during the month of October 29, 2015, T-Mobile issued account credits totaling $This credit constitutes as the $difference between her current lease payments versus the amount she was informed for her month leaseMs***’s T-Mobile account remains active with a balance of $due on November 13, Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile has successfully addressed Ms***’s concern to her satisfaction
T-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile regrets any concern to Ms*** in regards to her participation in T-Mobile’s Un-carrier Carrier Freedom offerWith Carrier Freedom, consumers can get reimbursed for their current carrier's early termination fees or device payment plan remaining balances (“cancellation costs”) as tracredits and a prepaid debit card when they switch to T-Mobile and tratheir devicesAs can be expected, there are several eligibility requirements for our Carrier Freedom reimbursement which are available at https://www.switch2t-mobile.comIt is important to note however that in order to qualify for the reimbursement, the T-Mobile account must be in good standing
T-Mobile records confirm that Ms*** traded in handsets and received a total trade in credit of $80.00, ported in her mobile numbers and purchased three new handsetsRegrettably, on March 9, 2017, only hours into service, Ms*** returned her handsets and ported her mobile numbers out to another carrier closing her T-Mobile accountAs the account is closed Ms*** does not qualify for any reimbursement
However, in an effort to amicably resolve this matter, on April 21, 2017, T-Mobile spoke with Ms*** and agreed to refund her the trade in credit she received of $via a prepaid credit card which she acceptedMs*** should allow seven to ten business days for delivery and T-Mobile regrets any inconvenience to her
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Oscar T***
Executive Response

Complaint: ***I am rejecting this response because:
The reason T-Mobile couldnt reach me was because the phone they provided me DID NOT WORK, I was repeatedly given new numbers that didnt work because the phone couldnt be activatedThis is unacceptable.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI employees with T-Mobile that they took the time to go through and listen to recorded calls and went ahead and honored the fact that they did provide me with a Note as a free upgrade and took my account that's regular standings I'm very thankful for this and I will continue to do my business with T-Mobile with the reassurance that they did go above and beyond to properly review the account I thank the man very much who took his personal time to resolve the matter and upgrade my phone as promised he was also very generous and was concerned of the matter and was able to resolve it within hours so I have kept my business with T-Mobile and at this point I will continue to keep it I am very satisfied with the outcomesSincerely, *** ***

July 20, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 14, 2016, regarding the above-referenced prepaid numberT-Mobile is pleased to inform you that we contacted Mr*** and he confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any concerns Mr*** experienced with unlocking his Samsung Galaxy Note T-Mobile records confirm that Mr*** began using his device with T-Mobile on June 8, By purchasing T-Mobile equipment, our customers receive a one-year Limited Warranty provided by the manufacturer of their deviceDuring the Limited Warranty period, prepaid customers are eligible to receive a replacement of their device via T-Mobile’s post-exchange program or by contacting the manufacturer directly to discuss repair or replacement optionsUnder the Handset Exchange Program, T-Mobile will provide a replacement handset of the same or equivalent model, with a Service Warranty Processing Fee, provided that the non-working handset is in good physical condition with no modifications or damage, such as broken or cracked plastics, LCD or internal parts, or liquid damageFurther records confirm that Mr***’s equipment is no longer covered by our Limited WarrantyAs such, Mr***’s Note is no longer eligible for replacement through our Handset Exchange ProgramAdditional records confirm that on June 7, 2016, we provided Mr*** with the SIM Unlock code for his Samsung Galaxy Note It is important to note that SIM Unlock codes for devices which utilize a code are provided directly from the manufacturerWe apologize if the SIM Unlock code which we have on record did not successfully unlock Mr***’s Note deviceIn an effort to amicably resolve this issue, T-Mobile mailed a like new and unlocked Samsung Galaxy Note device to Mr*** to replace his non-working deviceThe device will be mailed with UPS Ground and will include a return mailing label for Mr*** to return his non-working Samsung Galaxy Note within days of receipt of the replacement deviceT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Complaint: ***
I am rejecting this response because: this promotion was offered to me last year 2016, this is the Thanksgiving day promotionSince December 2016, January Feb and March, I have been calling customer service to rectofy the issue
Sincerely,
*** ***

March 13,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 28, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience that Mr*** may have experienced attempting to receive his refund
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contacts with our Customer Care
T-Mobile records confirm that Mr***’s account was activated on December 24, 2017, and then later cancelled on December 27, 2017, pursuant to his request
As of the time of Mr***’s purchase of a new handset for use on the mobile number ending in *** T-Mobile provided a day return period which allowed Mr*** to use the equipment to see if it meets his needsPlease be advised that T-Mobile records indicate that Mr***’s equipment was returned to T-Mobile on January 31, As such, on February 28, 2017, a refund was issued in the amount of $back to the original payment method that was initially used at the time the order was placedThis refund should have been received within three to five business daysShould Mr*** have any further questions about this refund he may contact his financial institution directlyWe regret any inconvenience to Mr*** and appreciate his business
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 1-877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Tiffany C***
Executive Response