T-Mobile Usa Inc

Complaint: ***
I am rejecting this response because:Of the reimbursement of $On June 29, I was told that if I switch over to T-Mobile in a trade in my my daughter IPhone plus that we will receive the reimbursement with in to days if I submitted the final bill which I did MrStephen J*** screen shot the final bill from my phone which I believe in submittedOn July 5th I received texting messages concerning my reimbursement that they didn't have the final bill so I emailed it again the the sent me a text message of $saying it was accepted they I asked about the other amount they said it would be approved never received thatI called several times they kept telling me it was approvedOn The 17th of July I sat down and discussed the situation with the manager she approved itSo now I have to wait another weeks for the reimbursement & that is not acceptableI 1st was told to days I'm requesting ASAPCase#***
Sincerely,
*** ***

May 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, from Mr*** *** regarding the above-referenced accountPlease be advised that the account holder of record is Ms*** ***, and that she has designated Mr*** as an authorized user of the account
In Mr***’ letter to your office, he indicates that he is not able to use service with his handset in or around his homeWe regret any coverage issues Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availabilityT-Mobile has verified the address on the above-referenced account and based on the coverage map, confirms that the account address is in a very good in-building 4G LTE coverage area with no known issuesHowever, in an effort to resolve Mr***’ coverage concerns, on April 17, 2017, T-Mobile issued a 4G LTE CellSpot device to him
The T-Mobile CellSpot devices are a group of unique and simple solutions that that improve a customer's in-home coverage, enabling them to make better voice and data connections while in their homeOur CellSpot devices have been found to boost coverage to approximately 3,square feet and on average, triple a customer’s in-home network performancePlease note that the CellSpot devices are T-Mobile owned devicesThey are provided to our customers with a $deposit paid at the time of issuanceHowever, if not returned upon cancelation of service, there is a non-return fee that is assessed to the accountOur records confirm that on April 17, 2017, T-Mobile processed an order for a CellSpot device, and as a courtesy to Mr***, the required deposit was waivedThis device was to be sent to Mr*** via three business day shipping, via a third-party shipping provider, UPSPlease note that s UPS is a third-party company, T-Mobile is unable to dictate their policies and procedures, or address concerns regarding shipping timeframes
Please note that although T-Mobile sent the CellSpot device via three business day shipping, due to weather or other factors, shipping timeframes are subject to changeDue to these factors, regrettably, the CellSpot device was not delivered within the three business day periodHowever, our records confirm that the CellSpot device was delivered to Mr*** on April 25, Upon speaking to Mr*** on April 27, 2017, he has confirmed the successful receipt and installation of the CellSpot deviceIf Mr*** experiences any further concerns regarding his coverage, or the CellSpot device, T-Mobile recommends that he contact Customer Care at 800-937-to complete any applicable troubleshootingT-Mobile regrets any inconvenience Mr*** experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

April 5,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced with his T-Mobile account billingT-Mobile records confirm that Mr*** cancelled his account on March 5, 2017, when he transferred his mobile numbers to another service providerMr***’s billing cycle ran from the 2nd of one month to the 3rd of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Mr*** was billed through April 2, Mr***’s account was canceled with a balance of $and it is our position that the balance is valid
However, in an effort to amicably resolve this matter, on March 29, 2017, T-Mobile applied a courtesy credit of $to Mr***’s account for his total final balanceAs of April 3, 2017, Mr***’s account remains canceled with a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Ligia M***
Executive Response

January 31, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***To Whom It May Concern:T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 22, regarding the above-referenced account. T-Mobile is pleased to report that we have resolved this matter to *** ***’s satisfaction. T-Mobile has confirmed that *** *** and *** ***-*** are one and the same. T-Mobile regrets any concerns that to *** *** encountered during her upgrade process. T-Mobile records indicate that on November 5, 2017, *** *** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 32GB. *** *** was asked to make a down payment in the amount of $and was assessed a $upgrade fee plus taxes totaling $*** *** then agreed to a series of monthly installments in the amount of $22.00, which will appear on the first bill following the purchase of the device. In speaking with *** ***, she inquired about trafor an Apple iPhone 6s GB. The T-Mobile retail sales representative informed *** *** the Apple iPhone 6s 16GB was paid off and to keep or sell the handset. However, T-Mobile records confirm the handset is not paid off and has a remaining balance of $as of the date of this letterIn addition, *** *** was charged $monthly charge since the time of upgrade for the handset. We apologize that *** *** was inadvertently misinformed. In an effort to resolve this matter, on January 23, 2018, T-Mobile applied a one-time bill credit of $68.76, representing three months of the monthly charge of $that was paid since the November 5, upgradeAdditionally, T-Mobile closed the EIP for the Apple iPhone 6s 16GB*** *** is no longer responsible for any costs associated for the mentioned handsetT-Mobile regrets any inconvenience to *** ***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.Rochelle M***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactoryIt meIf not received visa I will continue to contact company
Sincerely,
*** ***

April 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 13, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Mr***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Mr***’ concerns within this letter
T-Mobile regrets any concerns Mr*** experienced regarding his accountOur records confirm that Mr*** activated his account on May 4, 2014, and currently has five active lines of serviceAs of July 11, 2015, Mr*** is has been subscribed to our grandfathered promotional Simple Choice North America Unlimited Talk, Text and Data rate plan at $monthly before taxes for the first four lines of service, and $monthly plus tax for each additional line of serviceMr*** is also subscribed to JUMP! handset protection on his lines of service ending in 8071, 8593, 0644, and at $monthly plus tax per line of serviceAs such, Mr***’s monthly access charges are $before taxes
On October 31, 2015, Mr*** used our Equipment Installment Plan (“EIP”) program to purchase a Samsung Galaxy ShandsetMr*** was not required to remit a down payment, and he agreed to monthly installments in the amount of $On May 1, 2016, Mr*** used our EIP program once again to purchase an Apple iPhone 6S handsetMr*** remitted a down payment in the amount of $27.09, and agreed to monthly installments in the amount of $for the remaining balanceFinally, on February 23, 2017, Mr*** used our EIP program to purchase two Samsung Galaxy SEdge handsets and several accessoriesMr*** was not required to remit a down payment, and he agreed to monthly installments in the amount of $Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchase
In Mr***’ correspondence, he indicated that he is not receiving a discount on his monthly serviceT-Mobile offers corporate discounts on qualified rate plans to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountOur records confirm that Mr***’s account has been subscribed to the Advantage Program since June 5, Regrettably, however, the grandfathered Simple Choice North America Unlimited Talk, Text and Data rate plan is not a qualified rate plan, as it is a highly discounted promotional rate planAs such, Mr*** is not eligible to receive the monthly Advantage Program discount
In an effort to amicably resolve Mr***’ concerns, T-Mobile offers to close the above-referenced EIPs on Mr***’ account if he would like to keep his service activeAlternatively, if Mr*** would like to cancel his service, T-Mobile offers to allow him to return the handsets detailed above to our office in good working order following the cancellation of service, and upon receipt and inspection, T-Mobile will waive the balance on Mr***’ final billing statement, minus any usage charges such as international long distance callingT-Mobile requests that Mr*** contact me directly at the number below to accept one of these offers as resolution to his concerns no later than May 31, T-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated May 27, 2016, regarding the above-referenced accountWe are pleased to report that we have successfully contacted Ms*** and resolved the matter to her satisfactionWe regret any concerns Ms*** may have experienced regarding her recent equipment purchaseFrom March 11, 2016, to March 17, 2016, as part of our Samsung Galaxy Buy One, Get One (“BOGO”) offer, postpaid customers who purchased a Samsung Galaxy Sor SEdge device would be eligible to receive a second Sor SEdge of equal or lesser value for free via a marebate with the activation of a new line of service on same accountIt is important to note that in order to receive the mail-in-rebate, customers were required to submit their rebate by no later than April 17, 2016, via T-Mobile.com/promotionsOur records indicate that on March 14, 2016, Ms*** activated the additional line of service ending in Thereafter, on March 18, 2016, Ms*** took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Samsung Galaxy Sdevices for use with the mobile numbers ending in *** and ***Ms*** was asked to remit a down payment in the amount of $plus tax as well as agree to a series of monthly installments in the amount of $per monthRegrettably, T-Mobile has no record of Ms***’s rebate submissionNevertheless, upon speaking with Ms***, as a means of amicable resolution, T-Mobile has applied a courtesy credit of $for the remaining equipment balance for the Samsung Galaxy SIn addition, T-Mobile applied a courtesy credit of $for previously assessed monthly installments to Ms***’s account, resulting in a credit balance of $T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio *** M*** Executive Response

August 5, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated July 29, 2015, regarding the above-referenced accountPlease note that T-Mobile has resolved this matter to Ms*** satisfactionT-Mobile regrets any concerns Ms*** may have experienced regarding her expected device tracreditT-Mobile records reflect that Ms*** visited her local T-Mobile retail store and brought an Apple iPhone 5C 16GB handset for trade-inMs*** was offered $as a travalue and she accepted that amount, which was contingent upon the handset being received at the traaddress, in acceptable condition, within the specified timeframeMs*** returned the device before the specified deadline; however, due to inadvertent error, Ms*** did not receive her device tracreditIn an effort to resolve this matter, T-Mobile has agreed to issue an account credit in the amount of $As of August 4, 2015, Ms*** T-Mobile account remains active with a credit balance of $T-Mobile regrets any inconvenienceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

March 28,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** A***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 21, 2017, regarding the above-referenced accountWe are pleased to advise that we have contacted Ms*** and resolved the matter to her satisfaction
We regret any concerns Ms*** has experienced regarding her final account balanceT-Mobile records confirm that, on January 26, 2017, a payment in the amount of $posted to Ms***’ account which satisfied the balance from the billing statement dated January 23, According to our records, on March 22, 2017, pursuant to Ms***’ request, her account was cancelledMs***’ final billing statement dated March 23, 2017, consisted of past due monthly access charges, final monthly Equipment Installment Plan charges, applicable taxes, and fees from the billing statement dated February 23, 2017, and partial taxes from the March billing period for a total balance of $It is T-Mobile’s position that this balance is valid and owed
Nevertheless, in an effort to amicably resolve the matter and upon speaking to Ms***, on March 27, 2017, T-Mobile applied a credit to Ms***’ account to bring the outstanding balance to zeroAs such, Ms***’ account remains closed with a zero balancePursuant to our conversation, Ms*** confirmed the matter is resolved and she has no further concernsWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Brandon M*** Executive Response

September 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 8, 2017, regarding the above-referenced account
T-Mobile is delighted that Ms*** chose T-Mobile as her wireless service provider, and we welcome her to the Un-carrier familyWe regret hearing of Ms***’s concerns with our Carrier Freedom promotion and the status of her submissionWith Carrier Freedom, consumers can get reimbursed for their previous carrier's cancellation costs as a combination of tracredits and a prepaid debit card when they port their numbers to T-Mobile and tratheir devicesAs can be expected, there are several eligibility requirements for our Carrier Freedom reimbursement, one of those requirements being that customers must submit their detailed final billing statement online at www.switch2t-mobile.com within days of activation of their T-Mobile accountIt is important to note that T-Mobile has no record of a Carrier Freedom submission from Ms***; accordingly, a refund was not sent to her
Nevertheless, in order to amicably resolve Ms***’s concerns, on September 14, 2017, T-Mobile has agreed to honor Carrier FreedomWe have asked Ms*** to email the final billing statement from her previous carrier to ***@T-Mobile.com in order to review and process the reimbursementT-Mobile received the copy of the bill statement on September 15, It is important to note that this bill statement included service charges and equipment charges totaling $Therefore, T-Mobile has processed the reimbursement of $which will be sent to Ms*** via U.S Mail as of Monday September 18, 2017, and will arrive in seven to ten business days
Please be assured that T-Mobile strives to provide world-class service to all of our customers and we also make every effort to provide complete and accurate informationWe apologize if any T-Mobile employee failed in any way to display that during Ms*** contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Thania R***
Executive Response

July 18,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 9, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Mr***’s concerns
T-Mobile regrets any concerns Mr*** has experienced regarding the activation of services and the upgrades that were performed on his account on July 6, T-Mobile has completed its investigation of this matter and determined that the allegation of fraud has been substantiatedTherefore, Mr*** has been absolved of all financial responsibility for the disputed mobile numbers and purchase of equipmentFurthermore, on July 11, 2017, Mr*** has been advised of the findings and the resolution providedMr*** advised that he was satisfied with the resolution that was provided
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

May 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated April 19, 2016, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfactionT-Mobile regrets that Ms*** did not contact T-Mobile Customer Care to troubleshoot her service issues for a possible resolutionT-Mobile records confirm that Ms*** canceled her account on March 14, 2016, when she ported her mobile number to another service providerMs***’s billing cycle ran from the 19th of one month to the 18th of the following monthPursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycleAccordingly, Ms*** was billed through March 18, In an effort to resolve this matter amicably, T-Mobile has sent Ms*** a refund card in the amount of $as requestedMs*** should allow the refund seven to ten days for deliveryThe canceled account reflects a zero balanceT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCPancho Q*** Executive Response

June 21, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated
June 13, 2016, regarding the above-referenced file numberT-Mobile regrets any inconvenience Mr*** may have experienced in his efforts to obtain the Device Unlock CodeOn June 20, 2016, T-Mobile contacted Mr*** and was able to confirm that he was able to obtain his device unlock code and as such the issue is now resolvedT-Mobile regrets any inconvenience Mr*** may have experiencedBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCSacny A*** Executive Response

Tell us why here
December 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence dated November 21, 2017, regarding the above-referenced file number
T-Mobile regrets any concerns Mr*** experienced when attempting to purchase a new handsetPlease be advised that T-Mobile takes account security very seriously, therefore in order to protect our customer's privacy and personal information, T-Mobile restricts how customers can obtain information or make changes to accountsInvestigation of this issue has confirmed that Mr*** is not an authorized user on the account which is associated with the mobile number he providedThe account holder of record may add Mr*** to the account by contacting T-Mobile Customer Care hours a day at 1-800-937-Additionally, he may have one of the authorized users on the account contact me at the number below to discuss this matter further
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our retail location
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Carolina F* Executive Response

Complaint: ***
I am rejecting this response because: The information is not correctI I was not a authorized member on the account why are they on my credit reportI this account was from a few years ago according to themI demand they take it off my report if I am not an authorized representativeI have not received any phone calls or correspondence from them.
Sincerely,
*** ***

April 19, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated April 10, 2016, regarding the above-referenced accountT-Mobile regrets any concerns to Ms***’s experience with her T-Mobile account and billingT-Mobile records confirm that on June 12, 2003, Ms*** activated her T-Mobile accountAs of February 3, 2010, Ms*** had one mobile number ending in *** and was subscribed to our Nationwide Unlimited Loyalty rate plan for $per monthMs*** had an additional unlimited message bundle feature for $per monthMs***’s monthly access charges were $before applicable taxesOn May 11, 2010, Ms***’s purchased a new handset for use on her mobile number ending in ***The now grandfathered Handset Upgrade Program provided a discount on a new handset in exchange for a 24-month agreement or the ability to purchase the handset at full retail price with no annual agreementAt the time of the purchase, a Blackberry Curve was provided at a substantial discount in exchange for a 24-month agreement, which stipulates an early termination fee of up to $per line of serviceOur records further indicate that on February 21, 2011, Ms***’s account was placed on a military suspension and set to resume from suspension on October 1, Under T-Mobile’s military suspension an account may be suspended for up to monthsThe military suspension is free and there is no monthly feeAdditionally any suspensions did extend the customer’s contract to the length of the suspension at that timeOn October 12, 2012, Ms***’s account was placed on another requested military suspension for her mobile number ending in ***Although, Ms***’s account had a past due balance, T-Mobile placed her account on a collection hold until March 3, for paymentThen the collection hold was released per our new SCRA compliant collections procedures implemented in November of On March 11, 2014, Ms***’s account was suspended for non-paymentOn April 16, 2014, Ms***’s account was canceled and as the account was canceled prior to the end of the contractual agreement, the account was assessed an early termination fee of $on the final billing statementMs***’s account was canceled with a balance of $322.40, which consisted of her early termination fee, monthly access charges from September 24, through October 23, 2012, $international charges, and applicable taxesT-Mobile provided Ms*** with a billing notification, multiple phone calls, and letters from our Financial Care department providing the account balance and payment due dateAs payment was not received timely, on May 26, 2014, T-Mobile transferred Mr***’s account to a third party collection agency, Diversified Consultants, Inc., in an attempt to collect the past due balanceOn February 4, 2016, Ms***’s account was referred to and is currently with Southwest Credit Systems, IncIt is T-Mobile’s position that the balance is validHowever, in an effort to amicably resolve this matter, on April 15, 2016, T-Mobile applied a courtesy credit of $to Ms***’s account for the final balanceIn addition, T-Mobile has removed Ms***’s account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the changeMs*** has accepted this as a resolution to this matterAs of April 18, 2016, Ms***’s account remains canceled with a zero balanceBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

July 2, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 26, 2015, regarding the above-referenced accountPlease be advised that beginning March 22, 2015, T-Mobile announced Carrier Freedom for consumers looking to switch from any U.Scarrier to T-MobileThis industry changing offer allows consumers who were previously held back by expensive Equipment Installment Plans balances (“EIP”) the opportunity to come to T-Mobile for a better dealT-Mobile will now reimburse consumers’ remaining EIP balance up to $per device tradat the time of their activation for up to lines of serviceTo be eligible for this offer, consumers must activate a Simple Choice postpaid rate plan, and at the time of activation they must potheir current mobile number, traa device that is identifiable as being on EIP with their previous provider and is in good working condition, and purchase a new T-Mobile device at either full cost or on T-Mobile’s EIPPlease be advised that per the Terms and Conditions of T-Mobile’s Carrier Freedom initiative, payments provided by T-Mobile are received in two separate payouts by the customerThe first payout is the travalue for the handset based on the market value of deviceIf the customer activates in a qualifying T-Mobile retail location and chooses to surrender their handset same day, the handset is inspected and if it is found to be in acceptable condition, the payout is provided to the customer at point of sale to use towards their new handset purchaseIf the customer activates over the phone or online, or chooses not to surrender their handset same day, customers are able to receive their device on EIP while the trais being processed, and they are asked to mail the handset being tradto a return centerIn these instances, the retail representative inspects the handset and provides information as to the amount of the potential travalue of the handset based upon its condition at the time of inspectionThe customer is then presented with the terms and conditions of the trade-in, and if the customer is agreeable, the retail location then provides a mailing label and shipping envelope for the device, which must be returned within days in the same condition as when presented for inspectionOnce received, it is again inspected and if found to be in acceptable condition, the value for the received handset is added as a credit to the account balancePlease note that the second payout is calculated by subtracting the trade-credit already provided to the customer from the total remaining EIP balance owed on the handsetIn order to qualify for the reimbursement portion of the payout for the accelerated EIP balances, customers must submit a reimbursement form along with a copy of the final billing statement from their prior carrier to T-Mobile at www.switch2t-mobile.com within two (2) months of activationAs indicated on the website, approval of the required documents and reimbursement of the accelerated EIP balances may take up to eight (8) weeks from the date of submission to be received and there is no process for that time period to be expeditedTo be eligible for reimbursement, the T-Mobile account must be in good standingAs this is a reimbursement offer, T-Mobile recommends that customers make arrangements to pay any remaining balances billed by their prior carrier in order to avoid collection activityT-Mobile records indicate that on April 6, 2015, Ms*** activated service with a trade-inUpon cancellation from Ms*** previous carrier, she received a final bill totaling $for EIP balanceThe travalue of the device totaled $At the time of purchase the travalue was used as a down payment for a T-Mobile deviceIn order to honor T-Mobile’s current promotion a second payout was issued via prepaid debit card in the amount of $The second payout satisfies the final bill from the previous carrier in the amount of $T-Mobile regrets any misunderstanding of the current promotionBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at the address below or *** *** *** Very truly yours, T-MOBILE USA, INCTy R*** Executive Response

January 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 17, 2017, regarding the above-referenced account
T-Mobile regrets Mr***’s concerns regarding returned equipment being removed from his T-Mobile accountT-Mobile records indicate that T-Mobile was able to locate the Samsung Note handsetThe Equipment Installment Plan (“EIP”) *** was closed and ensured all billed monthly EIP charges were adjusted from the date of last usage on the device which was August 23, On December 5, 2016, a credit of $was applied for three months of $monthly EIP charges for the Samsung Note T-Mobile records also reflect that the iPhone 6s Plus GB EIP *** has been closed and removed from Mr***’s account on December 5,
T-Mobile spoke with Mr*** on January 22, 2017, and went over what equipment is currently activate on the account which are two active EIP offerings where Mr*** pays a monthly EIP installment of $for a Samsung Gear Sand $EIP installment for a Samsung Gear Classic and one JUMP On Demand (“JOD”) leasing offer at a monthly JOD leasing fee of $for an Apple iPhone Plus 256GBT-Mobile has confirmed with Mr*** that this equipment reflects correctly on his accountAs the date of this letter Mr***’s account reflects a zero balanceT-Mobile regrets any inconvenience to Mr*** regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Amor M*** Executive Response

May 23,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 13, regarding the above-referenced accountWe are pleased to inform you that we have addressed Mr***’s concerns to his satisfaction
We regret any inconvenience to Mr*** regarding his account charges and we appreciate the opportunity to address his concernsOur records indicate on March 2, 2017, Mr*** activated the above-mentioned account with three lines of service and enrolled in our T-Mobile One All In rate plan at $per month for the first two lines and $per month for the additional lineAs such, Mr***’s first bill was produced in the amount of $and was due on March 30,
Please note, newly activated individual postpaid T-Mobile accounts are billed by a system known as “bill current”This means that charges for a customer’s rate plan are billed in advance of the service being provided and become due within that billing cycle
However, on March 3, 2017, Mr*** cancelled his account by porting out his numbers which caused the first month’s charges to be rerated to $Later, on March 20, 2017, T-Mobile applied a credit of $as there was no usage on the accountRegrettably, due to an inadvertent error, a final billing statement of $was still produced on Mr***’s accountT-Mobile regrets any inconvenience this matter has caused
Nonetheless, in an effort amicably resolve Mr***’s concerns, on May 19, 2017, T-Mobile applied a credit in the amount of $to Mr***’s accountMr*** accepted the credit as resolution to his concerns and his account remains cancelled with a revised balance of zero
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Sal O***
Executive Response

April 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 21, 2016, regarding the above-referenced accountWe regret that Ms*** feels that our efforts to resolve her concerns have not been sufficientPlease be advised that as stated in our initial response to your office as part of Carrier Freedom, T-Mobile will reimburse consumers’ Early Termination Fees (“ETF”) up to $or alternatively, device payment plans up to $Please be advised that as stated in our Terms and Conditions, this is a reimbursement offer, and therefore, T-Mobile recommends that customers make arrangements to pay any ETF or device payment plan balance billed by their previous service provider in order to avoid collection activityIn Ms***’s response to your office, she states that she currently has an outstanding balance of $1,with her previous service providerWhile regretful, as we have also stated in our initial response to your office, our records confirm that Ms*** has received tracredit totaling $as well as a reimbursement card totaling $As such, it is T-Mobile’s position that all necessary actions have been completed to resolve this matterNevertheless, upon speaking with Ms*** on April 23, 2016, as a means of amicable resolution, T-Mobile agreed to issue a refund in the amount of $for the difference between what Ms*** has already received from T-Mobile and the aforementioned outstanding balance she states she has with her previous service providerThe request will be reviewed and processed within three to five business daysMs*** can expect to receive a prepaid MasterCard in approximately seven to ten business days after the request has been approvedT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCEmilio S** *** Executive Response