T-Mobile Usa Inc

April 4,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 22, 2017, regarding the above-referenced account
In Ms***’s letter to your office, she indicates that she is not able to use service with her handset in or around her homeT-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors and conditions that may interfere with actual service, quality, and availability
T-Mobile records indicate that on December 16, 2016, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an iPhone 32GB Rose GoldBy purchasing T-Mobile equipment, Ms*** receives a one-year Limited Warranty provided by the manufacturer of her deviceT-Mobile records confirm that Ms***’s handset was replaced five times between January 12, and March 7, via our Handset Exchange program honoring the limited warrantyT-Mobile regrets any inconvenience to Ms*** regarding these transactions
T-Mobile records show that Ms*** is subscribed to our T-Mobile ONE plan for $per month for mobile number ending in Ms*** is also subscribed to our T-Mobile ONE Internet plan for mobile internet line ending in for $per month with a $discount when combined with a voice linePlease be advised that our T-Mobile ONE plan gives our customers a monthly discount of $per line when enrolled in AutoPay and our records confirm that Ms*** is currently enrolledMs***’s monthly recurring service charges total $after discounts plus applicable taxes and fees
As T-Mobile wants to ensure that our customers are provided the best experience possible, on April 1, 2017, T-Mobile sent Ms*** a brand new LG GAdditionally, T-Mobile credited $from her current iPhone EIP leaving a balance of $for the new LG Gin place of the iPhoneMs*** has accepted our offer
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris L*** Executive Response

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: ** ** *** *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 18, 2017, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account is under the business name ** ** *** *** *** and that they have designated *** *** as an authorized userT-Mobile is delighted to have resolved this matter to Mr***’s satisfaction
T-Mobile regrets any concerns that Mr*** had in regards to the September iPhone Trade up offerOn September 9, 2016, and only for a limited time, T-Mobile offered new and existing post-paid customers the opportunity to upgrade their fully paid iPhone or new model for the iPhone or iPhone PlusWith this offer, qualified customers who purchased a new iPhone 32GB on an Equipment Installment Plan (“EIP”) and tradtheir fully paid iPhone 6, any model from any carrier would receive a tracredit and also monthly EIP bill credits to reduce the total cost of the new iPhone such that the phone is fully discounted after months
On September 22, 2016, Mr*** participated in our EIP offering with the purchase of two iPhone 32GB devicesAt that time, Mr*** agreed to trade in two iPhone 16GB devices with a maximum offer value of $for each handsetIn addition, a monthly bill credit of $per handset would make up the full cost of the iPhone 32GB devices pursuant to the September iPhone Trade up offer
Please be advised that Mr***’s line ending in has been receiving the monthly credit of $and also received the tracredit of $for the iPhone device on February 7, However, Mr***’s line ending in *** was not enrolled in the promotion due to an administrative error
As a courtesy to Mr*** and in an effort to resolve this matter, T-Mobile issued a bill credit in the amount of $to the account, which covers the payments that had previously been assessed for the line ending in ***Please note with this credit, the account now reflects a $credit balanceIn addition, T-Mobile has waived the remaining EIP balance for the line ending in ***Accordingly, Mr*** has been provided with the September iPhone Trade up offer in fullT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

October 17, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 12, 2016, regarding the above-referenced accountPlease be advised that we have made an attempt to contact Ms*** during appropriate business hours, which was proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’s concerns within this letterT-Mobile regrets any concern to Ms*** in regards to the above-referenced accountPlease be advised that our records confirm that Ms*** ported her five mobile numbers out to another carrier on September 16, 2016, closing the above-referenced accountPlease be advised that the services were canceled outside our proposed date for an amicable resolutionHowever, our records confirm that Ms*** did return the two Apple iPhones and our office was in receipt of the devices on September 26, In an effort to amicably resolve this matter, on October 14, 2016, T-Mobile has applied a credit in the amount of $1,for the final Equipment Installment Plan balance for the two Apple iPhones and for Ms***’s final monthly recurring charges from August 23, 2016, through September 22, 2016, leaving the account closed with a zero balanceIn addition, T-Mobile has mailed a prepaid refund card in the amount of $to refund Ms*** for the cost of the return shipping of the two Apple iPhones to our office in which she should allow fifteen days for delivery from the date of this letterAs T-Mobile has taken Ms***’s purchased handsets outside of the respected return period and has waived the final monthly recurring charges, T-Mobile respectfully declines Ms***’s request for further credit or compensationBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCOscar T*** Executive Response

Complaint: ***
I am rejecting this response because:
Based on our conversation with a T-Mobile Representative on Feb17th, the total monthly bill would be $less than the current statement at that timeHowever, with the new plan, our bill has increased by $Also, we only have active lines in our plan.Also, I have called MsLigia M*** and left her a voicemail regarding this matter!Sincerely,
*** ***

December 26, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated December 20, 2016, regarding the above-referenced accountT-Mobile is pleased to have resolved this matter to Ms***’s satisfactionT-Mobile regrets any equipment concerns that Ms*** may have experiencedT-Mobile records indicate that on September 9, 2016, Ms*** qualified for and took advantage of our iPhone Trade Up offerStarting September 9, 2016, for a limited time, new and existing postpaid customers who trade in their fully paid off iPhone (from any carrier) can get a new iPhone for free (via bill credits) when purchased on Equipment Installment Plan (“EIP”)T-Mobile records indicate that Ms*** qualified for and took advantage of our EIP offering with the purchase of an iPhone 32GB Gold and an iPhone 32GB BlackEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in monthly installmentsBased on Ms***’s personal credit history at the time of purchase, she was not required to make a down payment; however, she agreed to pay for the taxes on the full retail priceMs*** then agreed to a series of monthly installments in the amount of $for each handset, which would be adjusted monthly with the above-referenced offerRegretfully, due to an inadvertent error, Ms*** was denied the iPhone Trade Up creditsIn order to resolve the matter, on December 22, 2016, T-Mobile removed the two EIPs for each iPhoneAdditionally, we offered to credit the last three payments made for these handsets for a total of $which brings the account to a credit balance of $We regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCChris L*** Executive Response

May 9,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved Mr***’s concerns to his satisfaction
T-Mobile records confirm that on December 18, 2016, Mr*** activated four lines of service under the T-Mobile ONE promotional rate plan, which for $130.00, provides the first two lines with unlimited talk, text and data at up to 4G/LTE speeds depending on device capabilityPlease note that all additional lines added after the first two are $each per month
Upon speaking with Mr*** on May 2, 2017, he stated his concerns are regarding to the Magenta Po& TraofferPlease be advised that T-Mobile ran the Magenta Poand Traoffer from November 24, 2016, through December 21, 2016, where customers received a $prepaid MasterCard when they ported their mobile phone number to T-Mobile, traded in a device, and purchased a phone or tablet on an Equipment Installment Plan (“EIP”)
However, T-Mobile records indicate that Mr*** did not meet the all requirements for the promotion; therefore, the $prepaid cards were not sent to himNevertheless, as a gesture of goodwill, T-Mobile applied a direct deposit of $to Mr***’s financial institutionMr*** should expect receipt of the deposit within three business days
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** *** i'm still waiting for the card with that credit also I still have to see if *** will agree to it a plan because they have to also agree .thanks God bless

Complaint: ***
I am rejecting this response because:I emailed the representative backPayPal refunded my money the same day, meaning T-Mobile now owes PayPalI have stage Cancer and have spent hours talking to different reps, being put on hold etcI wish to communicate by email as I do not feel wellThe amounts were approximately 649$ and it was not done by meNo one else is on my account (T-Mobile, bank, or PayPal)It was FRAUD and T-Mobile ignored my pleas for help for a month! I am disabled and make 940$ per monthWith overdraft fees, I had 200$ for an entire month and couldn’t buy pain medicationIf T-Mobile wants to resolve this, the representative can respond to the email I sent a week ago? Thank you
Sincerely,
*** ***

Hi, I am satisfied with the resolution of this problemI appreciate the Revdex.com helping me and once again thank you

September 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated September 22, regarding the above-referenced accountT-Mobile regrets any difficulties Mr*** had in contacting our office and any equipment concerns he has experiencedT-Mobile left a message for Mr*** on September 20, 2016, and was able to speak with him on September 22, regarding his equipment concernsUpon speaking with Mr*** on September 22, 2016, T-Mobile agreed to upgrade the lines ending in and to the iPhone plus GB device on T-Mobile’s Equipment Installment Plan (“EIP”) offering where Mr*** agreed to a series of monthly installments in the amount of $per lineT-Mobile has confirmed with Mr*** this was a satisfactory resolution to his concernsT-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCAmor M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** ***

August 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 29, 2015, regarding the above-referenced account.
In Mr***’s letter to your office, he indicates that he was not able to use service with his handset in or around his home. We regret any coverage issues Mr*** may have experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors, such as: network changes, traffic volume, service outages, technical limitations, signal strength, equipment, terrain, structures, foliage, weather, and other conditions that may interfere with actual service, quality, and availability
T-Mobile records show that on October 14, 2014, Mr*** ported his number ending in *** to another carrier, cancelling his account. Mr***’s billing cycle ran from the 28th of one month to the 27th of the following month. Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle. Accordingly, Mr*** was billed through October 27, 2015. Mr***’s final billing statement dated October 28, 2014, included services provided from September 28, through October 27, 2014, in the amount of $58.68. Please note that this balance was due November 20, 2014. It is T-Mobile’s position that Mr*** was billed appropriately
Please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding.
As a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit to the account in the amount of $for the total charges incurred from September 28, through October 27, 2014. This credit has lowered the balance to zero, please be advised that any negative remarks on Mr***’s credit report with be automatically removed within days. Mr***’s account remains closed with a zero balance. T-Mobile regrets any inconvenience to Mr***.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
James G***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs stated everything is closedThank you .Sincerely, *** ***

April 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 24, 2017, regarding the above-referenced accountWe are pleased to report that Mr***’s concerns have been addressed and resolved to his satisfaction
T-Mobile regrets any continued concern that Mr*** has experienced regarding his coverage experience in the Fort Pitt Tunnels
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Mr***’s recent contact with our Customer Care
As previously indicated in our letter to your office dated March 24, 2017, there are several factors that may affect coverageUpon ancillary review of Mr***’s coverage concerns, T-Mobile found that coverage expansion is underway for the Fort Pitt Tunnels and we current expect that project completion to address coverage in the area be completed by May 31,
It should be noted that on April 3, 2017, T-Mobile contacted Mr*** and apprised him of our expansion plansMr*** also confirmed the receipt of the SIM card provided to him by our office
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Jason A***
Executive Response

Complaint: ***
I am rejecting this response because: I have tried several times myself to contact the tmobile representative and I have not been able toI also emailed her and no replyAs to what we were told at the tmobile store when we purchased the caseNothing was said about the insuranceSo againKarina said buying the $case had warranty if anything happened to device with case on it not using our insurance. Sincerely,
*** ***

June 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** *** *** ***
Your File No***
T-Mobile Account
No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 31, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** *** *** ***., and that they have designated Mr*** *** as an authorized user of the accountT-Mobile appreciates being given the opportunity to review and address Mr***’s concerns
T-Mobile records indicate that Mr.*** is currently enrolled in our BIZ Simple Choice North America Unlimited Talk and Text and Data rate plan for $per month, which includes unlimited talk and text with an additional data feature for $per monthThis feature includes GBs of data at up to 4G/LTE speeds depending on device capability along with Data Stash and Smartphone Mobile Hotspot
T-Mobile records confirm that on August 19, 2016, Mr*** purchased a Samsung Galaxy Note 64GB handset utilizing T-Mobile’s Equipment Installment Plan (“EIP”)He remitted a down payment in the amount of $and agreed to monthly payments in the amount of $Regrettably, as has been widely reported Samsung announced a world-wide recall of their highly regarded and newly released Galaxy Note As Mr*** mentioned in his correspondence to your office he returned the Samsung Galaxy Note to a retail location was absolved of the financial responsibility for this device
Additionally on November 2, 2016, Mr*** initiated a new EIP in store for an LG VTitanMr*** was required to remit a down payment in the amount of $including applicable taxes and agreed to monthly installments in the amount of $
Upon speaking with Mr*** on June 9, 2017, we have sent him a copy of the signed EIP agreement for the purchase of the LG VTitanOn June 9, 2017, Mr*** confirmed that he had received and reviewed the agreement and agreed to continue making the payments for the LG VdeviceWe apologize for any confusion Mr*** has experienced regarding this matter
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Felicia P***
Executive Response

August 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 20, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced regarding her device upgrade and we appreciates the opportunity to address her concernsT-Mobile records reflect that Ms*** purchased an Apple iPhone 6S Plus 16GB and a Samsung Grand Prime on November 23, By purchasing T-Mobile equipment, Ms*** received a one-year Limited Warranty provided by the manufacturer of her devicesUpon review of Ms***’s account this warranty has been extended as she subscribes to the optional JUMP! featureThe JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (handset insurance and extended warranty), Mobile Security with Lookout and the benefit of traditheir current device on an Equipment Installment Plan for full credit of the remaining balance
As Ms*** mentioned in her correspondence to your office on July 20, 2017, she inquired about filing an insurance claim for the stolen Grand Prime on the mobile number ending in ***Unfortunately, Ms*** was told that the deductible to replace the equipment would cost $Ms*** elected to not proceed with the insurance claim and suspended the mobile number until July 18, Ms*** visited a T-Mobile store on July 18, 2017, to purchase a new device for the mobile number ending in ***Ms*** purchased the LG Aristo and was required to remit a down payment of $and applicable taxes as well as a $upgrade support chargeUpon speaking with Ms*** she verified that she was able to return the equipment and receive a refund for the down payment and the upgrade support charge
Nevertheless, in an effort to resolve Ms***’s concerns, on July 25, 2017, T-Mobile agreed to send Ms*** a Samsung JPrime and add the $deductible to her next billing statement that closes on August 6,
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Andrew S***
Executive Response

June 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 1, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that she has designated *** *** as an authorized user of the accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe are sorry to hear of any concerns Mr*** has experienced regarding T-Mobile’s Handset Exchange ProgramT-Mobile records confirm that, on May 24, 2016, Mr*** completed a handset exchange through his extended warranty which is provided through the JUMP! featureBased on our review of UPS tracking number ***, Mr***’s replacement handset was delivered on May 26, According to our records, on May 27, 2016, Mr*** completed a second exchange, which was delivered on June 1, Please note that when a replacement device is sent to a customer, customers are advised that the replacement device will be in ''like new'' condition, and that the device may be new or refurbishedT-Mobile has no record to support Mr***’s claims that he was ever advised that he would receive a new handset as a replacement through T-Mobile's Limited Warranty program, nor does T-Mobile make any such guaranteeNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr***, on June 2, 2016, T-Mobile agreed to send a Samsung Galaxy Shandset to Mr***, via expedited next-day shipping, at no charge provided that Mr*** returns his recent replacement Samsung Galaxy Shandset IMEI: *** to my attention at the following address: T-Mobile USA, IncAttn: Brandon M*** c/o Executive Response Menaul BlvdNE Albuquerque, NM T-Mobile recommends that Mr*** request a return tracking number when shipping the equipment back to T-Mobile, and that he retain a copy of the return tracking number for his records, as we are not responsible for equipment being returned back to usWe ask that Mr*** please include the handset, charger, and his account information within the boxPlease be advised that if our final examination of the handset indicates that it has sustained either physical or liquid damage that would void the Limited Warranty, the account will be assessed an out-of-warranty fee of $It is important to note, Mr*** must have the equipment post marked for return no later than days from the date of this letter in order to take advantage of this offerIn addition, if T-Mobile does not receive Mr***’s equipment return within days from delivery date of his replacement handset, then the account will be assessed a non-return fee in the amount of $Pursuant to our conversation, Mr*** confirmed that the matter is resolved and he has no further concernsFurthermore, please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact and we apologize if any T-Mobile employee failed in any way to display that during Mr***’s contact with our retail locationT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the following clarification based on my conversation with T mobile on May 24th not readily apparent from their response: There will be sufficient credits such that the first monthly bill due will be in September based on my pre tmobile error plan and billing that they have apparently corrected.Sincerely, *** ***

Complaint: ***I am rejecting this response becauseI informed MsS*** that due to medical issues I wasn't able to notify T-MOBILE that I didn't want the new LG Stylo phone within the two weeks time periodOn the third week I was in contacted with T-MOBILE let them know about the issues I was having with this phone(Drop calles, echoes when talking and battery not charging)Each time I spoke with T-MOBILE tech support constantly trouble shooting the phone and nothing resolved. Sincerely,*** ***