We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerLawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox Communications finally did credit the amounts as of today 6/7/after I called on 5/for a harrassing phone call that my service was being disconnected I was told by Cox all credits would be applied On May 31st, I called to see if the charges were credited and they actually went form $to $ Cox for some reason applied $to my acct instead of the credit of $ I was assured everything was ok On Friday 6/3, I check my balance and it went back to $and the $was not yet credited On June 4th, approx 9:pm, my services were disconnected due to their error on not crediting the amounts correctly and I was told that I would not be disconnected at all I was on the phone for over a 1/hour trying to get it resolved This was a month of phone calls trying to resolve a simple error that went from credits of total $to a charge to $on my acct I have never worked with a company who every time I called could not fix the problem Ever since I switched to Cox I have had nothing but problems with the customer service, billing and service I was promised a mbp but only receiving about 19-mbp I would like someone from the corporate office to address this with a phone call
January 19, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details At this moment we have resolved the customers billing concern in a satisfactory manner The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Luis/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the [redacted] regarding her experience at one of our retail stores We sincerely regret the inconvenience that she experienced with our companyUpon receipt of this complaint, we were able to verify the promised credit, it has been applied it to her account When we were able to speak to our customer we were informed of another incident she had with our retail location since filing this complaint We are addressing those concerns and we are confident that we will have a successful resolution We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue Thank you for your time and consideration.Jaimi / Executive EscalationsOffice of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding the interruption of their services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we have attempted to reach our customer on 1/18/and 1/20/regarding their concerns but have been unsuccessful on attemptsWhile we were unable to speak with our customer directly, we did speak with our Field Services Leadership team who confirmed they have repaired the temporary line providing service to our customer’s home to restore the servicesAdditionally, we are doing everything possible to expedite the construction work necessary to replace the temporary line with an underground service lineWhile we are doing all we can to expedite this process, generally permitting from the local governing offices takes roughly 4-weeksRest assured, this should not have any impact on the availability or quality of our customer’s services in the interimIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You [redacted] Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet Service and its quality Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we reached out and spoke with the customer regarding the issuesAs a courtesy, we offered to schedule a technician and waive the normally applicable fee to verify the services were up to specificationsWe followed up after the technician's visit to confirm everything had been addressedAt this time, the customer stated that his services are working correctlyIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You [redacted] Executive Resolutions Cox Communications
Even with me paying the $termination fee, there is still a $difference that was taken from my account that you did not addressI had also already paid the bill for that month prior to changing my service
We would like to thank the customer for taking the time to file her concerns regarding her request to disconnect cable services and her recent experience with our Customer Care Center Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we were able to review our customer’s account and confirm that their request to disconnect their Cox Cable television services was processed as of 6/14/With this in mind, our customer will no longer receive Cox Cable television service beyond 6/14/Additionally, we are truly sorry to hear of our customer’s frustration regarding their experience with our Customer Care Center and we would like to assure her that her feedback regarding the agent(s) she spoke with will be addressed with the appropriate leadershipWe appreciate our customer’s patience and understanding and we are confident the issue at hand has been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouGeorge Executive Resolutions Cox Communications
Dear [redacted] ,As a good faith gesture, I have removed the modem rental fee and updated it as a "purchased" modem This will reduce your monthly rate by the $modem rental fee.Please feel free to contact me with any additional questions and/or concerns.Respectfully, Sylvia LD***###-###-####
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of our office we reviewed the call in question to verify the promotion that was offered From the call review we were able to confirm the customer was quoted a month promotion and a month promotion was inadvertently added in error To honor the quoted rate and remain in good faith with our customer we will re-add the 35% off promotion to her account on 9/1/when the current promotion expires When this promotion is added it will run for an additional months to honor the month time frame specified in the callIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause them any frustrations Upon receipt of this complaint we were able to make contact with our customer on 12/8/to address their concernsDuring our conversation we were able to confirm that our Customer Care Center had already applied the necessary credits to the account to correct our customer’s billingWe also worked with our Refunds Department to ensure the credited amount was returned to our customer in the form of a mailed checkWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You GeorgeExecutive ResolutionsCox Communications
Good Morning George, I am glad that Cox has a policy in place to refund dollars to cover up a lying salesman It would have been impossible to review my account and determine what transpired over the phone conversation with the initial sales man The only way you could have determined this is if you read the phone transcript Based on your ignorance in your response I know this didn't happenIf this is your version of due dalliance you should be ashamed of yourself You want my name to be ***, post the transcript of the phone coversation with the salesman and I, to the Revdex.com and send me a link Or after reading it call me and apologize I find it sad that you would respond back to my message with out digging it up That would be the 3rd request for it that Cox has ignored This matter is far from closed, GeorgeStop giving me the runaround and find that phone conversation I cant understand why Cox would put up such a fight in this matter, everything I am saying is documented and can be pulled up What do you have to hind in doing so? Sincerely, Ross
frustration that the customer has experienced with our company It is never our intention to cause trouble for any of our subscribers At this time, we have been working with the customer through a separate escalation path already and will continue to work with the customer until a resolution can be come to for their service concerns If the customer should have any other concerns or questions, we have provided them with our direct contact information and will continue to stay in touch until a resolution is reachedIf they should have any other questions or concerns, our Customer Care Center can be reached at [redacted] Thank you, Thomas Executive Escalations Cox Communications
May 22, 2017, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing with his service Due to the concerns that he brought to the attention of your office, we contacted him directly to assist him We were able to coordinate a visit with a member of our Field Team and ensure that the client was not charged for the service call Our Technician was able to provide answers to the subscriber’s questions regarding speed and connectivityAs always, we thank the Revdex.com for the opportunity to assist a valued customerCatherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret any inconvenience that our customer has experienced with our company and their Internet serviceWe have attempted to contact our customer directly at the e-mail address and telephone number providedOnce we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our transition to Go All Digital and Early Termination Fee assessed to their account It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of our office we thoroughly reviewed our customer’s account We found that our customer canceled his video service on 6/2/and was subsequently charged an Early Termination Fee (ETF) in the amount of $inclusive of taxes/fees/surcharges At the time our customer canceled his video service he did choose to retain his other services with us To remain in good faith with our longstanding customer we have issued credit for the ETF The ETF charges and credits will be printed on his June statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding their account billingPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to speak with our customer directly on 7/19/During this conversation with our customer they advised us that the remark in question on their credit report has since been removed We are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved The management and engineers moved very quickly to resolve the issue The phone call from Larry was especially appreciated Cox engineers found a switch not properly set deep why that happened is a mystery Either Cox or T-Mobile in the porting missed something Again thanks for the quick fix and response Regards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience she experiencedWe certainly do not want to cause her any frustrations Due to the concerns that were brought to our attention, we made multiple attempts to reach her at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Melissa/Cox Communications Executive Offices/Arizona
We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerLawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox Communications finally did credit the amounts as of today 6/7/after I called on 5/for a harrassing phone call that my service was being disconnected I was told by Cox all credits would be applied On May 31st, I called to see if the charges were credited and they actually went form $to $ Cox for some reason applied $to my acct instead of the credit of $ I was assured everything was ok On Friday 6/3, I check my balance and it went back to $and the $was not yet credited On June 4th, approx 9:pm, my services were disconnected due to their error on not crediting the amounts correctly and I was told that I would not be disconnected at all I was on the phone for over a 1/hour trying to get it resolved This was a month of phone calls trying to resolve a simple error that went from credits of total $to a charge to $on my acct I have never worked with a company who every time I called could not fix the problem Ever since I switched to Cox I have had nothing but problems with the customer service, billing and service I was promised a mbp but only receiving about 19-mbp I would like someone from the corporate office to address this with a phone call
January 19, Revdex.com complaint # [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details At this moment we have resolved the customers billing concern in a satisfactory manner The client has our contact information should he wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Luis/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the [redacted] regarding her experience at one of our retail stores We sincerely regret the inconvenience that she experienced with our companyUpon receipt of this complaint, we were able to verify the promised credit, it has been applied it to her account When we were able to speak to our customer we were informed of another incident she had with our retail location since filing this complaint We are addressing those concerns and we are confident that we will have a successful resolution We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue Thank you for your time and consideration.Jaimi / Executive EscalationsOffice of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding the interruption of their services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customer any frustrationsUpon receipt of this complaint we have attempted to reach our customer on 1/18/and 1/20/regarding their concerns but have been unsuccessful on attemptsWhile we were unable to speak with our customer directly, we did speak with our Field Services Leadership team who confirmed they have repaired the temporary line providing service to our customer’s home to restore the servicesAdditionally, we are doing everything possible to expedite the construction work necessary to replace the temporary line with an underground service lineWhile we are doing all we can to expedite this process, generally permitting from the local governing offices takes roughly 4-weeksRest assured, this should not have any impact on the availability or quality of our customer’s services in the interimIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You [redacted] Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet Service and its quality Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrationsUpon receipt of this complaint, we reached out and spoke with the customer regarding the issuesAs a courtesy, we offered to schedule a technician and waive the normally applicable fee to verify the services were up to specificationsWe followed up after the technician's visit to confirm everything had been addressedAt this time, the customer stated that his services are working correctlyIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You [redacted] Executive Resolutions Cox Communications
Even with me paying the $termination fee, there is still a $difference that was taken from my account that you did not addressI had also already paid the bill for that month prior to changing my service
We would like to thank the customer for taking the time to file her concerns regarding her request to disconnect cable services and her recent experience with our Customer Care Center Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause her any frustrationsUpon receipt of this complaint, we were able to review our customer’s account and confirm that their request to disconnect their Cox Cable television services was processed as of 6/14/With this in mind, our customer will no longer receive Cox Cable television service beyond 6/14/Additionally, we are truly sorry to hear of our customer’s frustration regarding their experience with our Customer Care Center and we would like to assure her that her feedback regarding the agent(s) she spoke with will be addressed with the appropriate leadershipWe appreciate our customer’s patience and understanding and we are confident the issue at hand has been addressedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank YouGeorge Executive Resolutions Cox Communications
Dear [redacted] ,As a good faith gesture, I have removed the modem rental fee and updated it as a "purchased" modem This will reduce your monthly rate by the $modem rental fee.Please feel free to contact me with any additional questions and/or concerns.Respectfully, Sylvia LD***###-###-####
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of our office we reviewed the call in question to verify the promotion that was offered From the call review we were able to confirm the customer was quoted a month promotion and a month promotion was inadvertently added in error To honor the quoted rate and remain in good faith with our customer we will re-add the 35% off promotion to her account on 9/1/when the current promotion expires When this promotion is added it will run for an additional months to honor the month time frame specified in the callIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her account billing Please let me begin with an apology for any inconvenience she experienced We certainly do not want to cause them any frustrations Upon receipt of this complaint we were able to make contact with our customer on 12/8/to address their concernsDuring our conversation we were able to confirm that our Customer Care Center had already applied the necessary credits to the account to correct our customer’s billingWe also worked with our Refunds Department to ensure the credited amount was returned to our customer in the form of a mailed checkWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You GeorgeExecutive ResolutionsCox Communications
Good Morning George, I am glad that Cox has a policy in place to refund dollars to cover up a lying salesman It would have been impossible to review my account and determine what transpired over the phone conversation with the initial sales man The only way you could have determined this is if you read the phone transcript Based on your ignorance in your response I know this didn't happenIf this is your version of due dalliance you should be ashamed of yourself You want my name to be ***, post the transcript of the phone coversation with the salesman and I, to the Revdex.com and send me a link Or after reading it call me and apologize I find it sad that you would respond back to my message with out digging it up That would be the 3rd request for it that Cox has ignored This matter is far from closed, GeorgeStop giving me the runaround and find that phone conversation I cant understand why Cox would put up such a fight in this matter, everything I am saying is documented and can be pulled up What do you have to hind in doing so? Sincerely, Ross
frustration that the customer has experienced with our company It is never our intention to cause trouble for any of our subscribers At this time, we have been working with the customer through a separate escalation path already and will continue to work with the customer until a resolution can be come to for their service concerns If the customer should have any other concerns or questions, we have provided them with our direct contact information and will continue to stay in touch until a resolution is reachedIf they should have any other questions or concerns, our Customer Care Center can be reached at [redacted] Thank you, Thomas Executive Escalations Cox Communications
May 22, 2017, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing with his service Due to the concerns that he brought to the attention of your office, we contacted him directly to assist him We were able to coordinate a visit with a member of our Field Team and ensure that the client was not charged for the service call Our Technician was able to provide answers to the subscriber’s questions regarding speed and connectivityAs always, we thank the Revdex.com for the opportunity to assist a valued customerCatherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service We sincerely regret any inconvenience that our customer has experienced with our company and their Internet serviceWe have attempted to contact our customer directly at the e-mail address and telephone number providedOnce we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and considerationExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our transition to Go All Digital and Early Termination Fee assessed to their account It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of our office we thoroughly reviewed our customer’s account We found that our customer canceled his video service on 6/2/and was subsequently charged an Early Termination Fee (ETF) in the amount of $inclusive of taxes/fees/surcharges At the time our customer canceled his video service he did choose to retain his other services with us To remain in good faith with our longstanding customer we have issued credit for the ETF The ETF charges and credits will be printed on his June statement It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding their account billingPlease let me begin with an apology for any inconvenience he experiencedWe certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to speak with our customer directly on 7/19/During this conversation with our customer they advised us that the remark in question on their credit report has since been removed We are confident the issue at hand has now been addressedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouGeorge Executive Escalations Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved The management and engineers moved very quickly to resolve the issue The phone call from Larry was especially appreciated Cox engineers found a switch not properly set deep why that happened is a mystery Either Cox or T-Mobile in the porting missed something Again thanks for the quick fix and response Regards, [redacted] ***
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the recent service issuesPlease let me begin with an apology for any inconvenience she experiencedWe certainly do not want to cause her any frustrations Due to the concerns that were brought to our attention, we made multiple attempts to reach her at the number providedWe were unsuccessful in our attemptsWe were able to leave a voicemail with our contact information on each call though It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594- Melissa/Cox Communications Executive Offices/Arizona