A tech was out to our place on Tuesday(1/10) and did not have the correct cover for the baseIn addition, he was not able to fix the loose plateHe said he would return which they did the following day (1/11)The cover still was not the correct one but placed in on anywaysThe cover did state TEMP on itA call was returned to Cox on Thursday (1/12)I explaining the issues againHe stated they had fixed the problem and I told them as of the day before it was still not fixedI was told I would be contacted on Friday evening to check if the plate was fixedAfter reviewing the plate, I was not able to determine if it was fixedI did notice there were spider webs attached which made me believe it had not been fixedI was not contacted again and a tech did not return as of today 1/16/ Our $charge was returned to us but I have not confirmed creditIn addition, I was also told an appointment would be scheduled to send another Tech to our home to fix my son's cable issueNo other contact has been made to me by Cox since 1/12/We continue to have internet issues and we have a TEMP cover
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
We would like to thank the customer for taking the time to file his concerns regarding his bill Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsDue to the concerns that the client brought to your attention, we contacted the customer directly The necessary adjustments have been made to the customer’s account At this moment the customers billing concern has been resolved in a satisfactory manner The client has our contact information should she wish to contact us directly Thank You Atari/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account Our customer is currently subscribe to our Preferred level of internet which carries a regular rate of $ Our records confirm that when our customer originally signed up for internet service, at a former address, he was put on a month promotion discounting his service This discount transferred with him when he relocated to his current address We recently had a rate change that went into effect on January 7, This rate change is printed in the ‘News from Cox’ section of his statement Because our client recently transferred his service, and the transfer date was after our rate change, the information can be found on his January statement from his former address To remain in good faith with our customer we have issued a month promotion for $off his current level of internet service This has been added and is in effect as of 4/20/16, any prorated credits will print on his May statementIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company We have contacted the customer directly on 10/25/to address their concernsDuring our conversation we verified that our records did not include a deposit nor could we locate the disputed payment in questionWhile the customer was unable to provide documentation from their financial institution to support the disputed payment in question, we were able to provide a satisfactory resolution with the customer directly regarding the balance owed given their experience We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by [redacted] several times by phone and returned his call each and every time he called I even stood outside in the heat attempting to call him back on my lunch hour since we cannot receive personal calls at work He was not available I left messages as to when I could be reached Last Friday I was home early and had left a message informing him when I would be available I even called his number and sat on hold in excess of minutes He returned my call after I had already left and after the time I told him I was available I was finally able to pay my bill online last FridayWhat this company needs to address is their poor customer service No one from their resolution department is ever available to take your call and their regular customer service people tend to be rude and unhelpful I am not sure what can be done at this point to resolve the issue Apparently they just expect their customers to deal with bad customer service and keep their complaints to themselves because I have complained about this before and have always been assured that they would "coach" whomever but nothing ever changes I am so glad my employer expects more from us.Thank you Regards, [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the Fee they were billed Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to make contact with our customer on June 23rdAfter reviewing his account, we agreed to waive the disputed fee as a one-time courtesy and we were able to confirm with our customer that the issue is now fully resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced Melissa LExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
April 15, 2017---Revdex.com complaint # [redacted] We were sorry to hear that the customer was not satisfied with our first response to your officeDue to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns We advised the customer that he is receiving current customer rates and promotions, and we are not able to lower the rates on the services that he currently subscribes to with our company The customer will decide what services he chooses to keep, and will contact us to let us know what changes that he will make to his accountAs always, we appreciate the opportunity that the Revdex.com has given us Thank youCatherine/ Cox Communications Executive offices/ Arizona
We appreciate our customer taking the time to voice their additional concerns regarding the Internet service for their Cox accountAs a customer oriented business we always welcome the opportunity to assist our customers with their concerns Although we completely understand our customer’s frustration, we must reiterate that because they have opted to terminate their Cox HomeLife services, we no longer have the ability to troubleshoot or attempt to correct the issues they claim they have experienced with their serviceWhile we recognize this may be upsetting, our company does not have the justification in the account notes or repair visit history to indicate an ongoing service issue as our customer mentioned they experiencedAdditionally, our customer opted to proceed with terminating the service despite being advised there would be an Early Termination Fee billed for doing soAt this juncture, we are unable to waive the Early Termination Fee that was billed and we do consider this matter to be closed It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We were sorry to hear that a valued subscriber has concerns with her serviceDue to the concerns that the customer brought to the attention of your office, we have made direct contact with the customer While the customer was not satisfied that we were not able to apply further credit on her account, we explained that that the credits that we have already supplied to her is a generous accommodation to the service issues that she experiencedAs always, we appreciate the opportunity to assist our customer Thank you
Dear Ms [redacted] Please accept our apologies if you feel our initial response was not sufficient We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia LD***Executive Office of the Regional Manager1- [redacted]
Revdex.com Case # [redacted] We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number provided on 5/2/and 5/5/Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our customer was negatively impactedWe are attempting to directly contact the customerOnce we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and consideration Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that the individual has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the individual directly and they informed us that the issue had been resolvedWe appreciate the feedback in which he had provided regarding his experienceWe assured him this matter will be thoroughly reviewed and addressed internally Thank you for your time and consideration Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 16, Revdex.com rebuttal # [redacted] — [redacted] We were sorry to hear that our customer was unsatisfied with our response to your company Because we did not reach the client by phone on December 3, 2015, we sent her an email directly on December 10, 2015, to explain that our sales agent not only signed her up for the two year PLG (Price Lock Guarantee) but also applied a temporary month campaign to her account as well After one year, the temporary discount ended, causing her bill to go up by approximately $ While the customer is unhappy that she is no longer paying the lower rate as she did on the first year of service, we do not have the option of reinstating the temporary campaign Our agents can only offer our customers what our Corporate Marketing Department makes available to us Our Sales Agents do not have the option of creating their own campaigns We also advised the customer that the addition of a temporary discount on top of the PLG is not the norm, so was given the absolute best prices possible for one entire year The consumer replied to our email on December 10, 2015, and advised us that she disagrees with our findings and requests documentation to support the rate changeBecause we were unable to reach the customer or leave a message for her today on her contact number, we replied to her email and advised her that her May/June billing from detailed the PLG campaign details, and pointed out which services were price protected While we are no longer able to print her billing from over two years ago, the details for our PLG is listed on our website The details can be viewed at www.cox.com/arizona under policies and Price Lock Guarantee Agreement, https://www.cox.com/aboutus/policies.html We hope this information has been helpful to your office We urge the customer to contact our Customer Service Department should she decide to make changes to her account Our friendly and helpful agents can be reached at ###-###-#### Thank you Catherine Cox Communications Executive Offices /Arizona
Acct Nbr [redacted] *** Revdex.com Complaint# [redacted] Good Morning Mr [redacted] ***s, This letter is in response to the above-referenced complaint that you filed September 30, 16, regarding the Early Termination Fees in the amount of $We have reviewed all documents and contracts that have been submitted and we have issued the credit for the Early Termination Fees There was no supporting documents that indicated that this current balance had belonged to you, just the fact that it was created under your business name On 9/30/when you did call in, you were recently added to the account only to gain access since it was your business name Knowing that you were just added for the 1st time, supports your main concern that your signature may have been forged Unfortunately Cox has no bearing to file those types of charges, so that would have to be something you would need to pursue if necessary, outside of CoxIn conclusion, Cox Acct [redacted] has been cleared of the $in dispute If there is anything else we need to address that may be case related, please feel free to reply to the email Other than that, thank you so much for still being a continued loyal customer with Cox CommunicationsWe thank you for your continued patronage and look forward to providing you with exceptional customer experiences for the future
We would like to thank the customer for taking the time to file their concerns regarding their recent payment arrangement Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account, we did attempt to reach them at the telephone number they provided to us ( [redacted] ) on 3/22/and 3/25/to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their accountIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have identified the details of the delinquent balance It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and provide a successful resolution It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
A tech was out to our place on Tuesday(1/10) and did not have the correct cover for the baseIn addition, he was not able to fix the loose plateHe said he would return which they did the following day (1/11)The cover still was not the correct one but placed in on anywaysThe cover did state TEMP on itA call was returned to Cox on Thursday (1/12)I explaining the issues againHe stated they had fixed the problem and I told them as of the day before it was still not fixedI was told I would be contacted on Friday evening to check if the plate was fixedAfter reviewing the plate, I was not able to determine if it was fixedI did notice there were spider webs attached which made me believe it had not been fixedI was not contacted again and a tech did not return as of today 1/16/ Our $charge was returned to us but I have not confirmed creditIn addition, I was also told an appointment would be scheduled to send another Tech to our home to fix my son's cable issueNo other contact has been made to me by Cox since 1/12/We continue to have internet issues and we have a TEMP cover
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
We would like to thank the customer for taking the time to file his concerns regarding his bill Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsDue to the concerns that the client brought to your attention, we contacted the customer directly The necessary adjustments have been made to the customer’s account At this moment the customers billing concern has been resolved in a satisfactory manner The client has our contact information should she wish to contact us directly Thank You Atari/Cox Communications Executive Offices/ Arizona
Revdex.com # [redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billingIt is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we thoroughly reviewed our customer’s account Our customer is currently subscribe to our Preferred level of internet which carries a regular rate of $ Our records confirm that when our customer originally signed up for internet service, at a former address, he was put on a month promotion discounting his service This discount transferred with him when he relocated to his current address We recently had a rate change that went into effect on January 7, This rate change is printed in the ‘News from Cox’ section of his statement Because our client recently transferred his service, and the transfer date was after our rate change, the information can be found on his January statement from his former address To remain in good faith with our customer we have issued a month promotion for $off his current level of internet service This has been added and is in effect as of 4/20/16, any prorated credits will print on his May statementIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company We have contacted the customer directly on 10/25/to address their concernsDuring our conversation we verified that our records did not include a deposit nor could we locate the disputed payment in questionWhile the customer was unable to provide documentation from their financial institution to support the disputed payment in question, we were able to provide a satisfactory resolution with the customer directly regarding the balance owed given their experience We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was contacted by [redacted] several times by phone and returned his call each and every time he called I even stood outside in the heat attempting to call him back on my lunch hour since we cannot receive personal calls at work He was not available I left messages as to when I could be reached Last Friday I was home early and had left a message informing him when I would be available I even called his number and sat on hold in excess of minutes He returned my call after I had already left and after the time I told him I was available I was finally able to pay my bill online last FridayWhat this company needs to address is their poor customer service No one from their resolution department is ever available to take your call and their regular customer service people tend to be rude and unhelpful I am not sure what can be done at this point to resolve the issue Apparently they just expect their customers to deal with bad customer service and keep their complaints to themselves because I have complained about this before and have always been assured that they would "coach" whomever but nothing ever changes I am so glad my employer expects more from us.Thank you Regards, [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the Fee they were billed Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrationsUpon receipt of this complaint we were able to make contact with our customer on June 23rdAfter reviewing his account, we agreed to waive the disputed fee as a one-time courtesy and we were able to confirm with our customer that the issue is now fully resolvedIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced Melissa LExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
April 15, 2017---Revdex.com complaint # [redacted] We were sorry to hear that the customer was not satisfied with our first response to your officeDue to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns We advised the customer that he is receiving current customer rates and promotions, and we are not able to lower the rates on the services that he currently subscribes to with our company The customer will decide what services he chooses to keep, and will contact us to let us know what changes that he will make to his accountAs always, we appreciate the opportunity that the Revdex.com has given us Thank youCatherine/ Cox Communications Executive offices/ Arizona
We appreciate our customer taking the time to voice their additional concerns regarding the Internet service for their Cox accountAs a customer oriented business we always welcome the opportunity to assist our customers with their concerns Although we completely understand our customer’s frustration, we must reiterate that because they have opted to terminate their Cox HomeLife services, we no longer have the ability to troubleshoot or attempt to correct the issues they claim they have experienced with their serviceWhile we recognize this may be upsetting, our company does not have the justification in the account notes or repair visit history to indicate an ongoing service issue as our customer mentioned they experiencedAdditionally, our customer opted to proceed with terminating the service despite being advised there would be an Early Termination Fee billed for doing soAt this juncture, we are unable to waive the Early Termination Fee that was billed and we do consider this matter to be closed It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We were sorry to hear that a valued subscriber has concerns with her serviceDue to the concerns that the customer brought to the attention of your office, we have made direct contact with the customer While the customer was not satisfied that we were not able to apply further credit on her account, we explained that that the credits that we have already supplied to her is a generous accommodation to the service issues that she experiencedAs always, we appreciate the opportunity to assist our customer Thank you
Dear Ms [redacted] Please accept our apologies if you feel our initial response was not sufficient We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia LD***Executive Office of the Regional Manager1- [redacted]
Revdex.com Case # [redacted] We sincerely regret the inconvenience that our customer has experienced with our company We have attempted to contact our customer directly at the e-mail address and telephone number provided on 5/2/and 5/5/Once we are able to verify the account, we can address their concerns and provide a successful resolution Thank you for your time and consideration Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We are sorry to hear our customer was negatively impactedWe are attempting to directly contact the customerOnce we are able to verify the account, we can address the concerns and provide a successful resolutionThank you for your time and consideration Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that the individual has experienced with our companyIt is certainly not our intention to cause any frustration We have contacted the individual directly and they informed us that the issue had been resolvedWe appreciate the feedback in which he had provided regarding his experienceWe assured him this matter will be thoroughly reviewed and addressed internally Thank you for your time and consideration Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 16, Revdex.com rebuttal # [redacted] — [redacted] We were sorry to hear that our customer was unsatisfied with our response to your company Because we did not reach the client by phone on December 3, 2015, we sent her an email directly on December 10, 2015, to explain that our sales agent not only signed her up for the two year PLG (Price Lock Guarantee) but also applied a temporary month campaign to her account as well After one year, the temporary discount ended, causing her bill to go up by approximately $ While the customer is unhappy that she is no longer paying the lower rate as she did on the first year of service, we do not have the option of reinstating the temporary campaign Our agents can only offer our customers what our Corporate Marketing Department makes available to us Our Sales Agents do not have the option of creating their own campaigns We also advised the customer that the addition of a temporary discount on top of the PLG is not the norm, so was given the absolute best prices possible for one entire year The consumer replied to our email on December 10, 2015, and advised us that she disagrees with our findings and requests documentation to support the rate changeBecause we were unable to reach the customer or leave a message for her today on her contact number, we replied to her email and advised her that her May/June billing from detailed the PLG campaign details, and pointed out which services were price protected While we are no longer able to print her billing from over two years ago, the details for our PLG is listed on our website The details can be viewed at www.cox.com/arizona under policies and Price Lock Guarantee Agreement, https://www.cox.com/aboutus/policies.html We hope this information has been helpful to your office We urge the customer to contact our Customer Service Department should she decide to make changes to her account Our friendly and helpful agents can be reached at ###-###-#### Thank you Catherine Cox Communications Executive Offices /Arizona
Acct Nbr [redacted] *** Revdex.com Complaint# [redacted] Good Morning Mr [redacted] ***s, This letter is in response to the above-referenced complaint that you filed September 30, 16, regarding the Early Termination Fees in the amount of $We have reviewed all documents and contracts that have been submitted and we have issued the credit for the Early Termination Fees There was no supporting documents that indicated that this current balance had belonged to you, just the fact that it was created under your business name On 9/30/when you did call in, you were recently added to the account only to gain access since it was your business name Knowing that you were just added for the 1st time, supports your main concern that your signature may have been forged Unfortunately Cox has no bearing to file those types of charges, so that would have to be something you would need to pursue if necessary, outside of CoxIn conclusion, Cox Acct [redacted] has been cleared of the $in dispute If there is anything else we need to address that may be case related, please feel free to reply to the email Other than that, thank you so much for still being a continued loyal customer with Cox CommunicationsWe thank you for your continued patronage and look forward to providing you with exceptional customer experiences for the future
We would like to thank the customer for taking the time to file their concerns regarding their recent payment arrangement Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account, we did attempt to reach them at the telephone number they provided to us ( [redacted] ) on 3/22/and 3/25/to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their accountIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have identified the details of the delinquent balance It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and provide a successful resolution It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region