My wife and I are very saddened and upset that COX does NOT put their customers first! Cox in our eyes is a MONEY HUNGRY company! How dare you want to charge us $for JUST INTERNET! When on your website you are offering JUST INTERNET FOR $55?? WHY WONT YOU put your CUSTOMERS FIRST and oblige with only charging us the $a month for JUST INTERNETUnfortunately your company is the ONLY company in our area that we can get internet fromIf we could we would get CenturyLink who are offering their Customers ONLY INTERNET for the low price of $It shows how CenturyLink does NOT rip off their customersCox already has a bad wrapWhy wont you put your Customers first?? We are only asking for JUST INTERNET for $
We would like to thank the customer for taking the time to file their concerns regarding their installation Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their installation It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
Attached is corresponding email with Tracie Dfrom Cox CommunicationsShe had called Friday 2/9/during business hours (9-5) in which I informed her to call before 9:A.Mor after 5:P.Mor to correspond via email.I have also attached bills that have been cleared today 2/15/with two separate charges and amounts on same billing cycle.I was informed by Revdex.com to contact if company tried to reach out to me directlywhich I did this morning 2/15/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their billing It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we contacted our customer directly Our client was disputing the installation charges for his security system He advised us he had an offered installation price in writing At our customer’s request we sent him an email of which he could reply to and send us the offer he had so we could research itAs of 10/we have not received a return email from our customer Although our subscriber did not contact us, he did call our care center on 10/and was issued credit to his account for the disputed charges It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications [redacted]
First, in answer to there response, I was told by Deana in the Tech department that it was a rentalAlso we receive so much junk mail on a weekly basis from Cox, wanting to sell us service'sMost are geared towards new customersI never at no time said that I acknowledged that I received some type of free upgradeIf that was the case I would have taken advantage of itThey also mention that they sent that out year's agoWhat about the prior year'sI was obviously paying for meg's based on there own admissionIf they really cared about there customers, it would not have been to hard to call me about a service upgradeThey could set up an appointment to change the equipment in the same callI'm so [redacted] of these large communication companies that just think they can do what they wantIf I owed them money, they would want it ASAP or shut off my serviceHowever if they owe me something it ends up like thisThey are lying, period
We would like to thank the customer for taking the time to file his concerns regarding the interaction with our Customer Care team and the incorrect charge Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrations.Upon receipt of this complaint, we researched the customer’s accountOur findings confirmed that the customer should not have been charged for the service visitWe have credited the charge from the account and the adjustment should show up with our customer’s next statementWe have also investigated the interactions with our Care Team and passed along feedback to the appropriate supervisors regarding the concerns brought up.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank You.ThomasExecutive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reviewed the account in detail and determined service was disconnected on October 14, On October 24, our customer was billed for the unreturned equipment listed below Customer had contacted our care center on 12/8/15, 12/22/and 1/26/stating equipment returned 10/2/prior to cancelling service Cox submitted research request of inventory and verified the equipment has not been returned, we requested the receipt for the returned equipment On January 23, customer spoke to a care agent and stated he had a receipt for a returned MTA modem The serial number recorded on the receipt at check in was for a different modem serial number not listed on the customer’s account The equipment listed below remain outstanding and the charges on the account are valid Once we are provided with the return receipt documenting the equipment used at this address or the equipment in question, the account will be credited accordingly The equipment below is identified by its serial number and Mac address and were active on the account This would have been the only equipment able to access the Cox network and receive Cox signals [redacted] [redacted] We appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We were sorry that we weren’t able to give the answers that the customer hoped for regarding her pricing and billingAlthough we spoke to the customer in detail, she is not pleased with our attempt to assist her, and will pursue her concerns via other channelsAs always, we appreciate the opportunity that the Revdex.com presents to us [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com Case # 11294132We are sorry to hear our business customer was negatively impacted with billing issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Cox would like to thank the customer for contacting the Revdex.com so we can have a chance to address their concernsWe apologize for the frustration that the customer has experienced with our company It is never our intention to cause trouble for any of our subscribers At this time, we have been working with the customer through a separate escalation path already and will continue to work with the customer until a resolution can be come to for their service concerns If the customer should have any other concerns or questions, we have provided them with our direct contact information and will continue to stay in touch until a resolution is reachedIf they should have any other questions or concerns, our Customer Care Center can be reached at [redacted] Thank you, Thomas Executive Escalations Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am very impressed with Atari's efforts in promptly responding to my concernShe was extremely pleasant and took ownership of the situation! Thank you so much for all that you did, and because of this, I am happy to say that I remain a satisfied customer of Cox Communications Regards, [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the confusion with the monthly rate Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of the complaint, we reached out and spoke to the customerOn that call, we confirmed that the customer was quoted $180.xx and that price included cable receiversUnfortunately, there was a mistake made and the 4th receiver was not included in the quoteAn adjustment was made to the account to honor the pricing that was originally quotedAt this time, the customer is satisfied with the resolutionIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouKaren Executive Resolutions Cox Communications
Revdex.com Case # We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns, however our attempts to reach them have been unsuccessfulOnce we are able to speak with the customer and verify the account, we will address their concernsIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
September 21, Revdex.com complaint # [redacted] We were sorry to hear that a former customer had difficulty with his home security services as well as his billing Due to the concerns that the subscriber brought to the attention of your office, we attempted to contact him by phone on two different occasions While we were only able to leave messages for the client, we will attempt email contact with him if we are unable to connect by phone We will also update the customer once we have the results from the investigation that is being completed by our Home Security Team As always, we appreciate the opportunity that the Revdex.com has given us to assist a customerThank you [redacted] /Cox Communications Executive Offices/ Arizona
Thank you for your automated response that most closely matches the words used in my complaint, it was absolutely useless! Your response in no way addresses my concernsI admit we are a high tech family and between my children, wife and I we use easily more than 1TB a month, an arbitrary number you have changed multiple times over the yearsI do not appreciate being belittled by being told we are the abusive 1%I am happy to pay for the service I use at a fair price, but I despise overages and a variable billYou should not be enforcing any cap when you are not providing an option to pay for a set higher limit or to be exempt from the capThis is extortion and does nothing to but stifle innovation and progress in the name of profitLaggards will be left behind in the technology worldDon't be the cassette tape!
This is a very typical response from Cox, that doesn't take responsibility for their customers I have spent hours with technical support BOTH from the residential and business side The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to He emailed me the particulars of setting up the .com account I set up the email account using business support as I was instructed, we ended up in a way call with the residential side again, and spent another hours working on getting my email to work Nothing worked Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for years plus And I can't use my residential email I use this account for sending all of my invoices for my business as I have for years Since 8/3/I haven't been able to do anything with my invoices I wasn't notified that my email had been shut down and I have 3,worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted]
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
My wife and I are very saddened and upset that COX does NOT put their customers first! Cox in our eyes is a MONEY HUNGRY company! How dare you want to charge us $for JUST INTERNET! When on your website you are offering JUST INTERNET FOR $55?? WHY WONT YOU put your CUSTOMERS FIRST and oblige with only charging us the $a month for JUST INTERNETUnfortunately your company is the ONLY company in our area that we can get internet fromIf we could we would get CenturyLink who are offering their Customers ONLY INTERNET for the low price of $It shows how CenturyLink does NOT rip off their customersCox already has a bad wrapWhy wont you put your Customers first?? We are only asking for JUST INTERNET for $
We would like to thank the customer for taking the time to file their concerns regarding their installation Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrationsRegarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their installation It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive Resolutions Cox Communications
Attached is corresponding email with Tracie Dfrom Cox CommunicationsShe had called Friday 2/9/during business hours (9-5) in which I informed her to call before 9:A.Mor after 5:P.Mor to correspond via email.I have also attached bills that have been cleared today 2/15/with two separate charges and amounts on same billing cycle.I was informed by Revdex.com to contact if company tried to reach out to me directlywhich I did this morning 2/15/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their billing It is certainly not our intention to cause any frustrationDue to the concerns brought to the attention of your office we contacted our customer directly Our client was disputing the installation charges for his security system He advised us he had an offered installation price in writing At our customer’s request we sent him an email of which he could reply to and send us the offer he had so we could research itAs of 10/we have not received a return email from our customer Although our subscriber did not contact us, he did call our care center on 10/and was issued credit to his account for the disputed charges It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced [redacted] / Executive Resolutions Office of the General Manager Cox Communications [redacted]
First, in answer to there response, I was told by Deana in the Tech department that it was a rentalAlso we receive so much junk mail on a weekly basis from Cox, wanting to sell us service'sMost are geared towards new customersI never at no time said that I acknowledged that I received some type of free upgradeIf that was the case I would have taken advantage of itThey also mention that they sent that out year's agoWhat about the prior year'sI was obviously paying for meg's based on there own admissionIf they really cared about there customers, it would not have been to hard to call me about a service upgradeThey could set up an appointment to change the equipment in the same callI'm so [redacted] of these large communication companies that just think they can do what they wantIf I owed them money, they would want it ASAP or shut off my serviceHowever if they owe me something it ends up like thisThey are lying, period
We would like to thank the customer for taking the time to file his concerns regarding the interaction with our Customer Care team and the incorrect charge Please let me begin with an apology for any inconvenience he experienced We certainly did not want to cause him any frustrations.Upon receipt of this complaint, we researched the customer’s accountOur findings confirmed that the customer should not have been charged for the service visitWe have credited the charge from the account and the adjustment should show up with our customer’s next statementWe have also investigated the interactions with our Care Team and passed along feedback to the appropriate supervisors regarding the concerns brought up.It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-Thank You.ThomasExecutive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have reviewed the account in detail and determined service was disconnected on October 14, On October 24, our customer was billed for the unreturned equipment listed below Customer had contacted our care center on 12/8/15, 12/22/and 1/26/stating equipment returned 10/2/prior to cancelling service Cox submitted research request of inventory and verified the equipment has not been returned, we requested the receipt for the returned equipment On January 23, customer spoke to a care agent and stated he had a receipt for a returned MTA modem The serial number recorded on the receipt at check in was for a different modem serial number not listed on the customer’s account The equipment listed below remain outstanding and the charges on the account are valid Once we are provided with the return receipt documenting the equipment used at this address or the equipment in question, the account will be credited accordingly The equipment below is identified by its serial number and Mac address and were active on the account This would have been the only equipment able to access the Cox network and receive Cox signals [redacted] [redacted] We appreciate the opportunity that the Revdex.com has given to us to assist our customer Lawrence EExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We were sorry that we weren’t able to give the answers that the customer hoped for regarding her pricing and billingAlthough we spoke to the customer in detail, she is not pleased with our attempt to assist her, and will pursue her concerns via other channelsAs always, we appreciate the opportunity that the Revdex.com presents to us [redacted] /Cox Communications Executive Offices/ Arizona
Revdex.com Case # 11294132We are sorry to hear our business customer was negatively impacted with billing issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaintThank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Cox would like to thank the customer for contacting the Revdex.com so we can have a chance to address their concernsWe apologize for the frustration that the customer has experienced with our company It is never our intention to cause trouble for any of our subscribers At this time, we have been working with the customer through a separate escalation path already and will continue to work with the customer until a resolution can be come to for their service concerns If the customer should have any other concerns or questions, we have provided them with our direct contact information and will continue to stay in touch until a resolution is reachedIf they should have any other questions or concerns, our Customer Care Center can be reached at [redacted] Thank you, Thomas Executive Escalations Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I am very impressed with Atari's efforts in promptly responding to my concernShe was extremely pleasant and took ownership of the situation! Thank you so much for all that you did, and because of this, I am happy to say that I remain a satisfied customer of Cox Communications Regards, [redacted]
We would like to thank the customer for taking the time to file her concerns regarding the confusion with the monthly rate Please let me begin with an apology for any inconvenience she experienced We certainly did not want to cause her any frustrationsUpon receipt of the complaint, we reached out and spoke to the customerOn that call, we confirmed that the customer was quoted $180.xx and that price included cable receiversUnfortunately, there was a mistake made and the 4th receiver was not included in the quoteAn adjustment was made to the account to honor the pricing that was originally quotedAt this time, the customer is satisfied with the resolutionIt is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank YouKaren Executive Resolutions Cox Communications
Revdex.com Case # We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.We appreciate the opportunity that the Revdex.com has given to us to assist our customer Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns, however our attempts to reach them have been unsuccessfulOnce we are able to speak with the customer and verify the account, we will address their concernsIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Atari HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
September 21, Revdex.com complaint # [redacted] We were sorry to hear that a former customer had difficulty with his home security services as well as his billing Due to the concerns that the subscriber brought to the attention of your office, we attempted to contact him by phone on two different occasions While we were only able to leave messages for the client, we will attempt email contact with him if we are unable to connect by phone We will also update the customer once we have the results from the investigation that is being completed by our Home Security Team As always, we appreciate the opportunity that the Revdex.com has given us to assist a customerThank you [redacted] /Cox Communications Executive Offices/ Arizona
Thank you for your automated response that most closely matches the words used in my complaint, it was absolutely useless! Your response in no way addresses my concernsI admit we are a high tech family and between my children, wife and I we use easily more than 1TB a month, an arbitrary number you have changed multiple times over the yearsI do not appreciate being belittled by being told we are the abusive 1%I am happy to pay for the service I use at a fair price, but I despise overages and a variable billYou should not be enforcing any cap when you are not providing an option to pay for a set higher limit or to be exempt from the capThis is extortion and does nothing to but stifle innovation and progress in the name of profitLaggards will be left behind in the technology worldDon't be the cassette tape!
This is a very typical response from Cox, that doesn't take responsibility for their customers I have spent hours with technical support BOTH from the residential and business side The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to He emailed me the particulars of setting up the .com account I set up the email account using business support as I was instructed, we ended up in a way call with the residential side again, and spent another hours working on getting my email to work Nothing worked Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for years plus And I can't use my residential email I use this account for sending all of my invoices for my business as I have for years Since 8/3/I haven't been able to do anything with my invoices I wasn't notified that my email had been shut down and I have 3,worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted]
Revdex.com # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experienceIt is certainly not our intention to cause any frustrationWe have contacted the customer directly to address their concerns and provide a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customerJaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here