We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Field Services DepartmentPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we were able to speak with our customer directly on 5/30/During the conversation we addressed our customer’s concerns with the delays in their repair, and confirmed that our Field Service Department did return to the property and restore the services as requestedWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We regret to hear of our customer’s experience with our companyIt is certainly not our intention to cause any frustration We spoke to the customer directly on 6/23/to address their concerns and to provide a successful resolutionWe also assured our customer that their recent experience with our Customer Care Department will be addressed with the appropriate leadership We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrations Upon receipt of this complaint, we were able to make contact with our customer on 12/31/to discuss the concerns with their accountAfter reviewing the account we assured our customer the appropriate adjustments were made to both his former and current Cox accounts to ensure the disconnection for his previous address reflected the correct date of 10/30/This correction resulted in a credit of $being applied to our customer’s new account as well as a credit of $to waive a late fee and a $adjustment for our customer’s frustrationWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You George [redacted] Cox Communications
September 9, 2016—Revdex.com complaint # [redacted] —Josephine A [redacted] We were sorry to hear of the confusion that the customer experienced regarding her account and billing Due to the concerns that she brought to the attention of your office, a thorough review has been completed on the account The customer states that she was never advised that her first year of service had promotional discounts, and is requesting us to decrease her monthly rate At the time the customer signed up for service, the agreement was set up for a year PLG (Price Lock Guarantee) and the information and details of the service contract were included on the August 11, billing Page of that billing statement included this verbiage—“You are receiving a promotional discount off your price protected ratesYour price protected rate, noted below each discounted service, will take effect at the end of the promotional discount period Page of the bill also stated--IMPORTANT NOTICEYour Month Price Lock Guarantee Service Agreement is enclosedPLEASE READ IT CAREFULLY AND KEEP A COPY FOR YOUR RECORDS AS IT AFFECTS YOUR RIGHTS AND OBLIGATIONSYou may cancel this Agreement or make changes to your Price Lock services without paying an early termination fee within days from the start date of your Agreement or days from the date of this bill statement, whichever is laterTo cancel or change your services, call Cox at the number on this bill Should the customer wish to view the August 11, billing information in full, she may access up to months of her statements online at www.cox.com We hope this information has been helpful to the customer as well as your company For any other questions with her service or billing, the client may contact us at 866-867- Thank you for the opportunity to address the concerns of the customer Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joan B [redacted]
We want to thank Ms [redacted] for taking the time to file her concern In receipt of this complaint, Cox reviewed her account and contract terms Cox determined that we would be able to accommodate her request to disconnect the phone lines without penalty Cox spoke with Ms [redacted] to advise of the outcome and we believe she is satisfied with our efforts to resolve this matter We sincerely apologize for any inconvenience caused Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I would like to say it was less about receiving the credit and more about the fact that we were treated poorly when we asked for the call to be reviewed and the fact that it took so long to get a response It took a complaint to the Revdex.com rather than one of the four different agents we spoke to getting it resolved We did not complain to get the credit, we complained to get the issue resolved We do however thank you for the credit Perhaps revisit this process so others do not have to go through it as well Regards, [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their initial installation and cable services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their recent experience and services, we did attempt to reach them at the telephone number listed on the account ( [redacted] ) on three occasions to address these issues but we were unsuccessfulWe have left voicemail messages on each attempt to the customer with our contact informationShould the customer contact us we will be happy to discuss their concerns furtherAlthough we were unsuccessful in speaking to our customer directly, we do see that our Field Services Department was able to send a technician to the home on 9/23/to address and correct the issues with the Cox servicesAdditionally, we do see our Customer Care Center has applied an account adjustment on 9/20/for the days the services were impacted It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I do not accept this response because we spoke to them about the billing and found their math to be unsatisfactory. They also have no documentation to prove that automatic bill pay was authorized because it does not exist. Which is why they will be unable to provide such documents to show my consent to automatic bill pay. We did not respond to their phone calls because they were unwilling to fix their mistakes in the first place. The unauthorized addition of cable TV to my account is just more proof of their willingness to make changes to my account with out my consent or knowledge of them doing so. They expect people to pay for fees regarding equipment they never ordered nor wanted. That is illogical and incompetent on their behalf. I have lost all faith in cox communications as a business with integrity and ethical business practices.
SUCCESSFULLY RESOLVED We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
December 16, 2015 BBB complaint# [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer experienced. Due to the installation and service issues that the customer brought to the attention of your office, we... contacted the customer directly and sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the billing concerns that the subscriber had as well, and the customer is very happy and satisfied with the service that we provided. Thank you as always, we appreciate the opportunity to assist a customer. [redacted] / Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The situation was explained to me that the original person didn't explain everything to me correctly and it was a good coaching experienceI realize that in many cases their hands are tiedI accept the resolution, but that doesn't mean I am totally in agreement or am totally happy about it[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the billing for their Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Upon receipt of this complaint, our Executive Escalations Department has reviewed the account to gain a better understanding of our customer’s concernsReview of our customer’s account has found our customer spoke with our Customer Care Center on 9/20/and was advised that between April of and April of that the services were on a promotional discount which has since expiredOur Customer Care Center also attempted to offer a new promotional discount to our customer as a one-time courtesy but it appears our customer opted to decline this offerAlthough we recognize our customer’s frustration, we must reiterate that the promotional rate of $per month they were paying was the result of a month promotional discount which has expired as of 4/23/We appreciate our customer’s patience and understanding It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The situation with [redacted] has been settledThank you for your intervention [redacted] Regards, [redacted]
July 19, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill Due to the concerns that the client brought to your attention, we contacted the customer directly The necessary adjustments have been made to the customer’s account At this moment the customers billing concern has been resolved in a satisfactory manner The client has our contact information should she wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Melissa/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer serviceWe sincerely regret any inconvenience that our customer has experienced with our company.We have contacted the customer directly to address their concerns and provide a successful resolution.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their Cox High Speed Internet service. Please let me begin with an apology for any inconvenience they experienced. Regarding the customer’s concerns with their Internet service and subsequent modem... purchase, we did attempt to reach them at the telephone number listed on the account to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account. Although we were unsuccessful in speaking to our customer directly, we have reviewed the account in question to gain a better understanding of our customer’s concerns. Review of the account indicates that our customer’s service was temporarily interrupted due to a [redacted] (DMCA) violation as a result of copyrighted material being downloaded using their Cox High Speed Internet connection, which prompted the call to our Care Center. While we certainly apologize if the initial agent they spoke to did not adequately discover and explain the reasoning for this DMCA suspension, we are unable to reimburse our customer for a modem they opted to purchase in an effort to troubleshoot this matter. We do suggest to our customer if they are still within the return window that they consider returning the modem to the original retailer should they no longer wish to make use of the new modem they purchased. Additionally, as a result of this inconvenience we have applied a $25.00 adjustment to the account and will ensure our customer’s feedback regarding their interaction with our Care Center is addressed with the appropriate leadership. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Field Services DepartmentPlease let me begin with an apology for any inconvenience they experiencedUpon receipt of this complaint, we were able to speak with our customer directly on 5/30/During the conversation we addressed our customer’s concerns with the delays in their repair, and confirmed that our Field Service Department did return to the property and restore the services as requestedWe are confident the issue at hand has been resolvedIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We regret to hear of our customer’s experience with our companyIt is certainly not our intention to cause any frustration We spoke to the customer directly on 6/23/to address their concerns and to provide a successful resolutionWe also assured our customer that their recent experience with our Customer Care Department will be addressed with the appropriate leadership We appreciate the opportunity that the Revdex.com has given to us to assist our customer Jesse WExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center Please let me begin with an apology for any inconvenience he experienced We certainly do not want to cause him any frustrations Upon receipt of this complaint, we were able to make contact with our customer on 12/31/to discuss the concerns with their accountAfter reviewing the account we assured our customer the appropriate adjustments were made to both his former and current Cox accounts to ensure the disconnection for his previous address reflected the correct date of 10/30/This correction resulted in a credit of $being applied to our customer’s new account as well as a credit of $to waive a late fee and a $adjustment for our customer’s frustrationWe are confident the issue at hand has now been resolved It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You George [redacted] Cox Communications
September 9, 2016—Revdex.com complaint # [redacted] —Josephine A [redacted] We were sorry to hear of the confusion that the customer experienced regarding her account and billing Due to the concerns that she brought to the attention of your office, a thorough review has been completed on the account The customer states that she was never advised that her first year of service had promotional discounts, and is requesting us to decrease her monthly rate At the time the customer signed up for service, the agreement was set up for a year PLG (Price Lock Guarantee) and the information and details of the service contract were included on the August 11, billing Page of that billing statement included this verbiage—“You are receiving a promotional discount off your price protected ratesYour price protected rate, noted below each discounted service, will take effect at the end of the promotional discount period Page of the bill also stated--IMPORTANT NOTICEYour Month Price Lock Guarantee Service Agreement is enclosedPLEASE READ IT CAREFULLY AND KEEP A COPY FOR YOUR RECORDS AS IT AFFECTS YOUR RIGHTS AND OBLIGATIONSYou may cancel this Agreement or make changes to your Price Lock services without paying an early termination fee within days from the start date of your Agreement or days from the date of this bill statement, whichever is laterTo cancel or change your services, call Cox at the number on this bill Should the customer wish to view the August 11, billing information in full, she may access up to months of her statements online at www.cox.com We hope this information has been helpful to the customer as well as your company For any other questions with her service or billing, the client may contact us at 866-867- Thank you for the opportunity to address the concerns of the customer Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Joan B [redacted]
We want to thank Ms [redacted] for taking the time to file her concern In receipt of this complaint, Cox reviewed her account and contract terms Cox determined that we would be able to accommodate her request to disconnect the phone lines without penalty Cox spoke with Ms [redacted] to advise of the outcome and we believe she is satisfied with our efforts to resolve this matter We sincerely apologize for any inconvenience caused Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I would like to say it was less about receiving the credit and more about the fact that we were treated poorly when we asked for the call to be reviewed and the fact that it took so long to get a response It took a complaint to the Revdex.com rather than one of the four different agents we spoke to getting it resolved We did not complain to get the credit, we complained to get the issue resolved We do however thank you for the credit Perhaps revisit this process so others do not have to go through it as well Regards, [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their initial installation and cable services Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns with their recent experience and services, we did attempt to reach them at the telephone number listed on the account ( [redacted] ) on three occasions to address these issues but we were unsuccessfulWe have left voicemail messages on each attempt to the customer with our contact informationShould the customer contact us we will be happy to discuss their concerns furtherAlthough we were unsuccessful in speaking to our customer directly, we do see that our Field Services Department was able to send a technician to the home on 9/23/to address and correct the issues with the Cox servicesAdditionally, we do see our Customer Care Center has applied an account adjustment on 9/20/for the days the services were impacted It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank you [redacted] Executive ResolutionsCox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I do not accept this response because we spoke to them about the billing and found their math to be unsatisfactory. They also have no documentation to prove that automatic bill pay was authorized because it does not exist. Which is why they will be unable to provide such documents to show my consent to automatic bill pay. We did not respond to their phone calls because they were unwilling to fix their mistakes in the first place. The unauthorized addition of cable TV to my account is just more proof of their willingness to make changes to my account with out my consent or knowledge of them doing so. They expect people to pay for fees regarding equipment they never ordered nor wanted. That is illogical and incompetent on their behalf. I have lost all faith in cox communications as a business with integrity and ethical business practices.
SUCCESSFULLY RESOLVED We would like to thank the Revdex.com for the opportunity to assist a valuable customer Please let me begin with an apology for any inconvenience our customer may have experiencedIt is certainly not our intention to cause any frustration We have contacted the customer directly to address their concerns and have provided a successful resolutionIt is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedWe appreciate the opportunity that the Revdex.com has given to us to assist our customer Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here
December 16, 2015 BBB complaint# [redacted] — [redacted] We were sorry to hear of the difficulty and confusion that the customer experienced. Due to the installation and service issues that the customer brought to the attention of your office, we... contacted the customer directly and sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the billing concerns that the subscriber had as well, and the customer is very happy and satisfied with the service that we provided. Thank you as always, we appreciate the opportunity to assist a customer. [redacted] / Cox Communications Executive Offices/ Arizona
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] The situation was explained to me that the original person didn't explain everything to me correctly and it was a good coaching experienceI realize that in many cases their hands are tiedI accept the resolution, but that doesn't mean I am totally in agreement or am totally happy about it[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the billing for their Cox account Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations Upon receipt of this complaint, our Executive Escalations Department has reviewed the account to gain a better understanding of our customer’s concernsReview of our customer’s account has found our customer spoke with our Customer Care Center on 9/20/and was advised that between April of and April of that the services were on a promotional discount which has since expiredOur Customer Care Center also attempted to offer a new promotional discount to our customer as a one-time courtesy but it appears our customer opted to decline this offerAlthough we recognize our customer’s frustration, we must reiterate that the promotional rate of $per month they were paying was the result of a month promotional discount which has expired as of 4/23/We appreciate our customer’s patience and understanding It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experiencedThank youGeorge Executive Resolutions Cox Communications
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The situation with [redacted] has been settledThank you for your intervention [redacted] Regards, [redacted]
July 19, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill Due to the concerns that the client brought to your attention, we contacted the customer directly The necessary adjustments have been made to the customer’s account At this moment the customers billing concern has been resolved in a satisfactory manner The client has our contact information should she wish to contact us directly As always, we thank the Revdex.com for the opportunity to assist our customer Melissa/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer serviceWe sincerely regret any inconvenience that our customer has experienced with our company.We have contacted the customer directly to address their concerns and provide a successful resolution.Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their Cox High Speed Internet service. Please let me begin with an apology for any inconvenience they experienced. Regarding the customer’s concerns with their Internet service and subsequent modem... purchase, we did attempt to reach them at the telephone number listed on the account to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account. Although we were unsuccessful in speaking to our customer directly, we have reviewed the account in question to gain a better understanding of our customer’s concerns. Review of the account indicates that our customer’s service was temporarily interrupted due to a [redacted] (DMCA) violation as a result of copyrighted material being downloaded using their Cox High Speed Internet connection, which prompted the call to our Care Center. While we certainly apologize if the initial agent they spoke to did not adequately discover and explain the reasoning for this DMCA suspension, we are unable to reimburse our customer for a modem they opted to purchase in an effort to troubleshoot this matter. We do suggest to our customer if they are still within the return window that they consider returning the modem to the original retailer should they no longer wish to make use of the new modem they purchased. Additionally, as a result of this inconvenience we have applied a $25.00 adjustment to the account and will ensure our customer’s feedback regarding their interaction with our Care Center is addressed with the appropriate leadership. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region