Tanga.com

We do not send out checks for refunds, as we do not accept checks for paymentWe do not store any information that is sent to us nor is CC information stored on our websiteIf customer would prefer a phone call we can do that

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The last of CC is [redacted] and transaction date and amount was outlined in original complaint Regards, [redacted] ***

Customer has not yet contacted customer service to investigate the issueIn order to start the investigation we need the last digits of the card used, exact date and amount of transactoin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The item I ordered was never delivered They bait and switched me twice Sending me a women's pair of sunglasses, not the [redacted] blue lens aviator I ordered Instead of fulfilling the order Tanga abruptly and without warning refunded my money instead of granting me the item I ordered and without any explanation whatsoever I did not ask for a refund nor did I ask for them to send me the wrong merchandise I offered to return the item but still want the item I originally ordered Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Customer has washed items, we do not accept returns for items that have been washedThis has been communicated with an option of some cash refund, and a gift certificate to our website, without having to return the itemsCurrently waiting to hear from customer

We have emailed *** with refund options. We will be more than happy to get him reimbursed the $4.39

We will submit a full refundOrder is so old, we will need to do so manuallyCustomer can send CC number with expiration date, or a paypal email for the remaining 20.95$

Tanga has finally cleared the charge from my credit cardI still see though that they are saying that they did not charge my card after clearing the chargeThis is a horrible company & I would not recommend anyone doing business with them Revdex.com:Thank you for all of your helpIt wasn't until you intervened that they finally cleared the charge that they still won't admit to. *** ***

Customer did let us know they were missing a matOur representative contacted the warehouse for a reshipment which can take 2-business days to hear back, but to the holidays it could take a little longerThe request was sent on the 21st and the 5th business day would be the 28thUpon receiving
information from our warehouse that they could not reship, the refund could not be issued due to an existing claimThe system will not allow it to processWe have recently sent an email to Jeff with more information to getting a refundOnce we receive his email back with his preferred method of refund, we can get it issued immediatelyA representative is standing by for their responseThank you!

I apologize for the delayAs you can probably imagine we have been very busy from the holiday season! I reviewed the product page and can see the details tab does say this phone was refurbished.***://***.***/***As for the refund, it was processed yesterday January 14thDepending on your
financial institution, funds can take hours up to business days to process.***://***.***/***

Customer has been fully refunded as of 3/

According to our system customer paid with ***His order was cancelledWe can send the customer manual refund instructions if we are able to see a charge on his card that he is seeingA screenshot will suffice for thisCustomer has told us repeatedly that he used card, when our system shows
it was processed via ***We would be more than happy to refund if we are able to see the charge

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in the original complaint, towels are supposed to be washed and not fall apart after the first washing They failed to respond in a timely manner, only to quote policyI also mailed a letter to the CEO and address on their website,only to have the letter returned as undeliverable Tanga should be made to have their correct contact information available on their website They will only communicate by email When I asked for their supervisor contact information, it was refused, I asked for the CEO address and they refused to provide it.Tanga did email an address label for the towels to be returned, however, I have not received a refund That was four days ago.I am not satisfied with this company
Regards,
*** ***

Once an order is exported, or has shipped the order can no longer be cancelled or modified. We have issued a partial refund on the order, issued a coupon code for a future purchase along with a prepaid return label to send the product back for a full refundIn order to issue a refund, we need
the product returned at our facility

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company originally offered to refund the purchase price, however, as indicated in my complaint, they have no secure way to submit my credit card number, and I do not accept Paypal payment. They wanted me to e-mail or leave a voice mail of the credit card information, however, that's just an invitation to fraud.Since it has been so long, they can be assured that they were paid from my credit card and therefore should have no problem sending me a check. I'll even pay for the postage, which they can deduct from the payment
Regards,
*** ***

I have written to Tanga, and I am not receiving an answer. I wrote on the eighth (8th) of August, and it is now the 16th of August. I have not had any response over watches that I ordered. Tanga, if you see this notice, please reply to my email. Thank you.

I ordered a refurbished computer from Tanga and when I received it it did not work. I tried to get them to respond to my e-mails but it took forever and when they did respond they instructed me to send it to an address down south. About two weeks later they sent the computer back it now sits on my table and does not work. They screwed me out of 200.00 dollars and I can not trust them to fix it right. This is a sad company with little or no professionalism they need to either re-staff or fold since they have no clue on how to run a business. It was suppose to be a good HP but ended up being a blot of the companies name. I have had the computer since Oct and it has only worked for about a week. What a joke.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A refunded amount of $5.00 isn't a "partial" refund. The product that I received isn't what I ordered. I was promised, in writing, shipment would arrive 12/14-12/24/14. Wrong product and I'm confused why Tanga considers the late shipment a "slight" delay when [redacted] shows the item being shipped from one ** facility on 12/23 to another ** facility only to sit overnight at another ** facility until the 12/24. [redacted] was notified on 12/8/14 of a shipment. In this timeframe, 12/8 to 12/24/14, my order sat in a warehouse. What was shipped wasn't checked to see if it was even the correct product, which Tanga had 2 weeks to ensure this was correct prior to shipping. This is bait and switch and fraud. According to other reviews of Tanga this is normal SOP. 
Regards,
[redacted]

Custoemr service issued refund for missing item on 2/17 shortly after customer wrote in. [redacted]