Target Corporation

I am rejecting this response because:I responded . They just want to wiggle out there responsibility as usual

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]   I understand that Ms. [redacted] has had incredible ongoing difficulties with this price match, and I’m sorry to hear how frustrated she’s been feeling.   The order did not cancel due to stock, but due to payment issues with Ms. [redacted]’s REDcard. I’m happy to say that I have resolved everything with REDcard and there are no outstanding restrictions that would prevent her from placing this order.   I also preemptively confirmed with our buyers that there are enough units in stock for Ms. [redacted] to successfully place a new order with us. Our buyers are standing by and once we have received a new order number from Ms. [redacted], they will pass the order information to our vendor partners to ensure the order is fulfilled.   I’m happy to say that everything has been resolved, and that all Ms. [redacted] needs to do at this time is place a new order. I reached out to her via phone twice, and left her two voicemails letting her know to call me with her submitted order number so that I can issue the price match adjustment of $109.99 per unit.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 6, 2015/06/18) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. We discussed her experience and documented her concerns. In addition we contacted the store to...

discuss. We provided a GiftCard gesture to Ms.[redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 8, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told I would receive a gift card for $54. While I accept this resolution, I have not yet reviewed the card.
Final Consumer Response /* (2000, 9, 2015/06/29) */

Thanks for contacting Target on behalf of our guest [redacted] I apologize for the frustration he experienced because his pre-order was cancelled.  I understand what a disappointment it must have been since it was going to be a gift for his son’s birthday.  The guest’s order was...

cancelled because the authorization for the payment method failed.  I understand that his bank carried the pre-order charges over to a new card; however the payments were processed in our system using the old card number which was closed and that is why it failed.  When there’s a failed payment method, Target automatically cancels the order.  There isn’t an option to change/update the payment method after a pre-order is placed.  When an item is available to pre-order, there is a limit decided upon by the buyer and vendor.  Once the limit has been met, no additional pre-orders can be taken even if there are cancellations.  At this point, there isn’t a way to reinstate his cancelled order.  This was a highly anticipated release that sold out quickly.  As of right now, I don’t have any additional information as to the future availability of the PlayStation VR Goggles. I’ve contacted the guest via email with the above information and have also provided a $25 electronic GiftCard to invite him back for a better experience.  I’ll be share to share his experience and feedback with our order processing and technical support teams. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because: My gift card ending in 6392 was deducted $4.35 before the item was ready for pick up. I used a $10 gift card. I cancelled the order so my gift card should be and needs to be a full $10. I did not pick up the item/order but was still charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am impressed with the company's attention to the details in my complaint.  I appreciate both the response regarding reviewing the system and/or process, as well as the offer of compensation.

Thanks for contacting Target on behalf of our guest [redacted]. We’re sorry for any confusion our guest experienced with our lost, stolen, or damaged gift card replacement terms and conditions. We do call out, both online and on the back of each gift card, that we can replace the remaining...

value on a lost, stolen, or damaged gift card. Unfortunately, her gift card no longer had value when she reported it lost and that’s why we couldn’t offer a replacement. Additionally, we’ve investigated the both redemptions on the gift card she reported. In reviewing the stores video tape it appears she was present during both of the transactions that depleted the gift card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   GiftCard Operations Case [redacted]

I am rejecting this response because:
This response does not address my issue. The amounts charged a second and third time we're not even the same as my original order.  I understand the hold on my account but the hold in the amount of the order/items picked up should have not caused an additional $51.09 on 8/12 and then another $10 on 8/13. Obviously the Target system is flawed.  The correct amount wasn't even what over drafted my account.  I had funds to cover the order but the subsequent charges caused the overdraft. Again I feel this was at least partly caused by the pick-up system being out of service.  I have bought numerous items online with other retailers and have never had two charges go through in the same order, much less three.  I feel if they are unwillingly to reimburse me fit the fee, the order total should be reimbursed.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached out to Ms.[redacted] to address her concerns. We identified a possible technical issue with our registry upload and are working with our registry team on a fix. We sent Ms....

[redacted] a Target GiftCard as a goodwill gesture and to invite her back for a better experience. I provided Ms. [redacted] my direct number and asked her to give me a call if she has any additional concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:The representative didnt mention the whole conversation I had.She mentioned that Target couldnt find the product at any other store. I was able to find it and I informed her that 2 of those units available at Target Store Madison West. I even agreed to drive 2+ hours and go pick them up. I requested to have them on hold as I cant go this weekend and I will go next weekend as it requires almost my hald day away from work to drive there and pick up the items.She called me back and agreed that there are 2 items available in that store but she cant put them on hold as they are on clearance. I offered to charge my Credit card, Or I can go to local store and pay for it. But she still refused to keep items on hold.She offered me $100 Target Gift Card.Target's Employee Negligence costed me $480 of loss and they are compensating only $100 ?I didnt agree to this resolution. I as a customer took further step to drive 2+ hours and pickup the item but Target didnt help.Later I sent an email that I can probably agree with $200 of Target Gift Card as a compensation and Target should try again to put items on hold for me at the specific store I mentioned.

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest [redacted].   My sincere apologies that her order was cancelled.  In reviewing the order, an error occurred and $10 continued to be held as a pending authorization.  I’ve been able to release...

the hold and she should see the funds released within 2-3 business days.  She will not see a refund as she was not charged and it was an authorization hold only.  I realize this wasn’t the best experience for her and I’d like to invite her back for a better one.  I’ve sent her a $10 eGiftCard to the email address used on the order that she can use on a future purchase.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Pauline Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his concerns about being able to use the downloaded TurboTax program he purchased from Target.com. I understand that he called Target.com to express his concerns about not being able to open the tax software and to let us know he...

needed help to use the program. I see that our team member reached out to the software company on his behalf and asked them to contact him for software support. I’m unsure why he wasn’t contacted. I’m truly sorry for the frustrations and additional time this purchase has caused him and that he ended up having to purchase the software elsewhere due to the time sensitive nature of filing taxes.I’ve gone ahead and issued a refund back to his Visa in the amount of $91.58; it can take up to 10 days to see this post to his account. For any future purchases, downloadable software is not returnable according to our return policies and he would need to work with the support of the software company to resolve any issues.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, PaulineTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. This promotion as listed on the box was an offer of “Gift with Purchase Get 4K Ultra HD Movies from Sony Pictures, choose from...

over 15 titles” with the offer valid date of 6/30/17 printed under the promotion. For any questions about the promotion or redemption details Mr. [redacted] will need to work with Sony. Their contact information is listed on the box as well.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/12/30) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest to address her concerns.
I recognize there are many options where one can shop and that's why I truly...

appreciate that she chose to shop with Target. Target strives to provide great guest service and I apologize that this isn't what she received. In speaking with Tiffany, we went over her registry experience and the order shipping to the registrant instead of to herself. Our team members did try to cancel the order prior to it shipping, but the order still shipped. Target starts to process an order almost immediately after it's placed and there's only a short amount of time to request a cancellation; at this time we are unable to guarantee a cancellation request. Attempts to change the shipping address to hers have also been unsuccessful. At this time, I have processed a full refund and she should see the credit back to her credit card within 10 business days.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2016/01/15) */
Thank you for contacting Target Corporation regarding the experience of our guest, [redacted]. Upon receipt of your contact, we researched Mr. [redacted]'s concerns and saw that he had spoken with our Guest Relations team. He explained that he...

did go to another Target store where the price was matched. Our team also sent Mr. [redacted] a Target GiftCard on December 11th, as a goodwill gesture and to invite him back for a better experience. His concerns have been shared with the Bloomington Normal Store Leadership team for review with the team members.
As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest Relations at (800)[redacted] and provide reference number: [redacted].
Sincerely,
Elizabeth
Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience this has caused our guest. Based on my research, the two Kinects were received in our returns center and were not processed correctly.  I have processed a full refund for the two Kinects, a total of $189.98 in the form of a Target eGiftCard which was the method payment that used. I can’t apologize enough knowing Target has our guest down. I have sent a $35 Target eGiftCard to [redacted]’s email address. The eGiftCard should be received within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] has already experienced, but I have confidence that if the eGiftCard is used toward a new order it will but much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

The follow-up information that [redacted] provided is greatly appreciated.I’m happy to hear that she has partnered with her bank after we confirmed that no additional funds are being held for the cancelled order. Once an order or an item from an order has been cancelled we systemically send an authorization removal to the card issuer. I realize that a processing error must have occurred since her bank has confirmed that the funds are still being held. I verified that no further actions can be made by Target for an cancelled order, therefore, we advise her to continue to work with her bank and dispute the charges, if needed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because it has wrong information. Target is so obsessed and scared about price matches that they copy and paste replies like that even without reading and understanding the original issue. How frustrating it is to deal with such service.I never asked for a price match, and my issue has nothing to do with a price match. Do not use that as an excuse to not follow the law. Target's policy does not replace state's law.The item has an advertised price of $22.48 for that particular store in the Target App. It's an advertisement for that particular store, not for another Target store or another retailer. Therefore there is no price match. I'm simply requesting to purchase for the price advertised in that store (Edgewater).Not only it's not a price match, it's illegal to charge more than the price advertised.To help Target understand that, please refer to the official NJ Buyer's rights at the official NJ website: http://njpublicsafety.com/ca/publications/ShoppersWeb.pdfPage 7 is clear stating that you cannot charge a price different than the advertised price.Also, attached is the ad for the product, and it shows the price of $22.48 for this specific store (Edgewater).Please review, and note that I'm giving you an opportunity to have it fixed before I have to file a claim against Target and that store. Please note I WILL NOT accept a simple refund if I have this extra work, and this case documents that. The opportunity for that is now.I'll send this case to the media as well so they have an opportunity to write how Target is charging more at the store, and how useful it is the Target App that shows a price that the store refuses to accept even though it's an ad.Thank you.

Thanks for contacting Target on behalf of our guest [redacted]. It’s very dishearten to hear about the poor and unprofessional conversations our guest experienced with several of our Target.com team members. The treatment Ms. [redacted] described is not a part of our guest philosophy,...

and I cannot apologize enough for the disappointment this has caused. Our team members are empowered to assist our guests to the best of their ability and it saddens me to hear that wasn’t her case. I’m more than happy to assist our guest with a refund, but I noticed her online order number wasn’t provided in her complaint. I’ve contacted Ms. [redacted] via email to ask for her order information, however as of 09/09/2017, I haven’t received a response. Once I hear back from our guest I’ll be more than happy to research her refund concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com