Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any confusion with the previous message. An online indication of the instore price does not qualify as a digital ad. An ad needs to be the weekly ad that the competitor sends out. If the item is printed in the store’s ad we are able to price match it. Walmart online has the item for $39.99, which we are willing to price match; if the website shows the instore price, that is not considered an online price and is excluded from the policy.   As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Initial Business Response /* (1000, 5, 2015/09/04) */
Thanks for contacting Target on behalf of our guest[redacted]. I've attempted to contact our guest by phone and I am currently waiting for a response. I'll get back to you with a resolution as soon as I receive a response from our guest....

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said that they would issue a refund on my Target Card. I have not received that refund yet. When I receive the refund, I will contact Revdex.com to drop the claim. They said it will take 2 weeks.

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund request. I’m sorry to hear that [redacted] received the wrong color twice for the Metal Marquee Large Solid Heart Brass she ordered. I understand her disappointment when our team members weren’t able to process a...

return and refund for the items that had been returned back to our store. I’ve processed a refund for all of the Metal Marquees that were returned to the store. Because [redacted] used both Target GiftCard and her Visa Card to pay for her order, she’ll be receiving a refund of $4.02 in a form of a Target eGiftCard at her email address on the order within 4-24 hours and $34.14 should post back to her Visa Card account within 7-10 business days. When we created a return to process a replacement for [redacted], she should’ve received a confirmation email for her return and there should be a link within the email to click to retrieve the return label. Also, once a replacement has been created both the original and the replacement need to be returned back to Target.com for a refund. I’m sorry if this information was never provided to her. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  We appreciate the time she has taken to share her most recent UPS delivery experiences. Our intentions weren’t to cause [redacted] any unnecessary time or disappointment. Basically, there are a lot of factors involved...

in how items are set up for shipping, and which carrier is chosen. This is an automated process, and we’re unable to modify carriers for select orders. We do our best to select the best option for our guests to get their orders quickly and in great condition. It’s understandable that she has decided to take an alternate route, which could reduce the amount of UPS deliveries to her home. Even though, I’m unable to change the carrier on her personal orders, I’ve issued a $3.17 refund for the Lysol Sparkle Cleaner that was damaged from the UPS tracking # [redacted]. Her refund will post to her American Express within 3-5 business days, and we’re not requiring her to return the damaged item.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413817, and find that this resolution is satisfactory to me.

I am rejecting this response because:
No, I did not recognize all of the transactions paid with my Target Gift Card purchased from Dillards in California on September 8, 2016.As I explained before, I live in Lawrence Kansas and I never been in California. I denied these four transactions $175.99, $73.44, $113.94, and $39.15 which happened in California September 8, 2016. I have the gift card on my position all the time and I never share it with anyone.As I side before, there are a lot of cases similar to my case where someone uses their Target gift card without their knowledge, and Target refused to cooperate  at all. I strongly believe that Target knew or should have known about the problem on their gift card or if their website may have a breach but they did not take the necessary steps to protect their customer.

I apologize for the confusion but his order total at no point was $21.72 after discounts and applying his $10 Target GiftCard.   Since our system can charge separately for items, not all orders will bill in one charge. His order balance after using his own Target GiftCard as a payment method was $31.72 and our system split the remaining amount with two charges; $21.72 and $10. Regardless of how the system broke down his charges, if you add the charges up, they equal his agreed order total:   $10 Target GiftCard $21.72 Target DebitCard $10 Target DebitCard   A total of $41.72 which is what his order total was after his team member discount and RedCard discount was applied.    [redacted] was not overcharged and his Target store will process his refund once he returns the Jacket.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 10, 2015/12/31) */
Thanks for contacting Target on behalf of our guest[redacted].

I'm very sorry to hear that our guest expected to receive the digital PlayStation gift card within an hour. Those aren't the expectations which are listed on our site so I...

apologize for any confusion. I've attached a screenshot which shows that our delivery time is within four hours for digital gift cards.
The PlayStation gift card was delivered on 12/25/15 at 11:17 am which was within the four hours once the order was approved.
Please keep in mind that Target's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. This information can also be found under "Availability, Errors, and Inaccuracies."
All orders that are submitted are sent to our order verification team for review. This team reviews each order and ensures that there are no red flags. Due to the busy holiday season this team was inundated with orders and as a result some orders didn't process right away.
I'll certainly share their comments about having digital gift cards delivered faster with our gift card partners. Our team is always looking to make the shopping experience better for our guests.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Thank you for contacting Target on behalf of our guest [redacted]. I can only imagine the panic she must have felt after purchasing a television by accident. I believe we could have provided a better experience by making our guest aware of her options. When paying with PayPal, the return...

information is provided before the order can be submitted. Our policy states that purchases paid with PayPal will be refunded in the form of an eGiftCard or cash if the item is returned to a Target store. However, I realize she didn’t have intentions on purchasing the TV, therefore her order concerns were escalated on 12/01. On 12/04, they were able to honor her request and issued a full refund in the amount of $323.99 back to her PayPal account. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize the frustration our guest must have felt once she didn’t receive the delivered shipment. After looking into her order details, I confirmed a refund was already provided for the Nina Perfume. Since the order was...

fully refunded a replacement can no longer be sent. We also provided the guest with an eGiftCard for the inconvenience.I appreciate the time our guest has taken to share her feedback and concerns. I hope she’s willing to give us another chance to provide the great service you come to expect from us. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest M [redacted].  I’m so glad to hear we were able to help M [redacted] get cleared for a new order, but I understand the limited edition item she wanted to order had already sold out. Although I’m unable to assist M [redacted] by compensating her for...

this item, as a gesture of goodwill I’ve issued a $20 GiftCard to the email address associated with her cancelled order. I’d love to invite her back in the near future for the kind of online experience she truly deserves as a REDcard guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They will be issuing a partial refund. Thank you

I am rejecting this response because:
Thank you for the response.  The coupon does not state that it cannot be used with any other offers.  This practice is very misleading and deceptive.  You should either update your purchasing abilities for customers, or correctly include a disclaimer on your coupons, or maybe even allow customers to choose which deal they would like to get.  Either way, I am still very disappointed that this coupon cannot be redeemed based on its terms.  Is there an alternative incentive you can provide me?  Thank you.  -[redacted]

I am rejecting this response because: I have not recieved a credit for the refund, or the $20 e-gift card as of 1/19/2017.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We have reviewed the experience and updated information with team members. Our Mobile team has sent a good will gesture GiftCard....

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:this is absolutely insane. why would I give 176.10 to someone else so that I am out that money.  i have lost 176.10 due to code and pin being stolen.   if they have even attempted to look into this matter, they can see it was not used by me or anyone near me.  absolutely unsatisfactory response.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine the level of frustration our guest endured while working with our online team. Target.com is meant to be fun, easy and convenient. After reviewing her order concerns, it was clear to me that we’ve let her down....

Being informed that the promotion could only be honored if she spent more than $100 isn’t the service that we want any of our guests to experience. I understand that our guest has other obligation and shouldn’t have to take the time to return an item that she originally wanted. While reviewing her order details, I confirmed the rug was delivered to her home on 10/24/2017. Even though, we provided the guest with a $5 eGiftCard for her inconvenience, I’ve issued a 15% refund back to her Target Debit Card. She must allow 3-5 business days for the refund to post back to her account. The time our guest has taken to share this experience is certainly appreciated. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I’m sorry to hear that Mrs. [redacted] wasn’t able to locate the eGiftCard that we resent on 12/08/2017. After reviewing her order details, I confirmed the eGiftCard was sent to [email protected], which is the email address provided on the Target.com order. I realize the email address listed on the Revdex.com Site is slightly different. If she’s unable to locate the new eGiftCard I can physically send it to the shipping address provided on the order through the United States Postal Service. Since her order was paid with a GiftCard and not PayPal our only option is to issue the refund in a form of a new GiftCard. I hope this information is helpful. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because: The Target team still does not understand how they are defrauding the consumer. The target response states that when I use my Target app in the store it is giving me online prices. Yet no where when it displays the item does it state that it is an online price. It makes NO sense what so ever. The app they Target designed and provides for there shopper was designed so you can scan your items before check out to see if there is an additional savings and ten it holds it in your wallet until check out. Yet it displays one price then charges more when you check out. The older version of the app never displayed prices it only made you aware of additional savings and places it in your wallet. Target is the one that redesigned the new app. If you want to charge different prices in store and online that is ok, but when a consumer scans an item they are holding in your store it should state the price they will ring up at the register and or state the online and in store price. Again they just don’t get it or care about hoe deceptive this new app is.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns I don’t show any record of a billing error where the guest was double billed. I reviewed the guest’s order summary and show we requested their financial...

institution place an authorization hold on 8/30/2016 in the amount of $112.34.  We then sent a re-authorization request for the $112.34 seven days later 09/06/2016 as the order hadn’t shipped. Holds must be reauthorized every 7 days if the order doesn’t ship within that time frame.  The following day 09/07/2016 the order shipped and we charged the guest’s Visa account for the Threshold Bookcase. The guest will need to contact their financial institution for further inquiries regarding any holds on their account. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.