Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].  Target doesn’t charge for an order until the items are shipped or in this case, picked up from the chosen store. Target only places an authorization hold on the payment tender to reserve the funds until the order is shipped or...

picked up.  She chose for her order to be picked up at the Mary Esther Target store and she won’t be charged until she picks up the paper towels. We sent her an email today at 8:40 AM that her order is ready for pick up. If she doesn’t pick them up within 3 days, her order will automatically cancel and the authorization hold will fall off of her bank card.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that when she contacted us to cancel her order she was given the impression it was taken care of, but instead her item still shipped. Target strives to ensure that all of our guests get their items as...

quickly as possible, so once an order has been submitted it is immediately released for processing. We’re not able to make any changes to an order, other than cancelling the entire order, which is only available for a short time after placing the order. This information can be found under “Can I modify my order after I place it”. I show that the team member did request to cancel her order, but her order was too far past the cancellation stage so her order was shipped. I can only imagine how confusing and frustrating this must have been and I apologize. On 04/09/16 she was refunded for the cost of the item, $20.49 and provided an $11 Target GiftCard which was for the cost of the premium shipping. The guest has been issued a full refund. That GiftCard was sent to her email address and has a full refund. If she’d like the $11 to be refunded to her Discover card I’d be happy to deactivate the GiftCard and credit that amount to her card. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest Kaitlyn Holloway.   I understand Mrs. Holloway wanted to purchase a product listed in our Black Friday Early Access sale and was upset to find that the product was no longer available at her local store. It sounds like she made an effort to...

pinpoint stock, and was frustrated by the unavailability of the item when compared to inventory reports on store devices and Target.com.   We understand how disappointing it can be for our guests, but during sale events such as Black Friday, Cyber Week, and Black Friday Early Access, inventory reported by systems may not accurately reflect the physical inventory available in our stores. Many people take advantage of these great deals to shop in our stores and items cannot be accounted for until they have been sold at the register.   The volume of sales that occur during these promotions are enormous and are unable to be reported in real time. This can cause a delay between physical inventory and inventory reporting across systems.   Due to the limited nature of the sale, I am unable to provide Mrs. Holloway with her desired resolution; the advertised items had already sold out prior to her arrival. I understand her disappointment at missing this event, however we do have many other fantastic sales planned. I’d love to invite her back to shop with us in the coming Cyber Week sales.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest Ms. [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target’s Guest Reporting Center has tended this claim to the manufacturer. And the cost for replacement of the sofa cover and...

shipping cost is being sent to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Initial Business Response /* (1000, 5, 2015/08/06) */
Thanks for contacting Target on behalf of our guest[redacted].
Upon receipt of your contact, I reached our guest to address her concerns.
When the replacement order was cancelled, it interrupted the refund process which forced our...

order research team to process a manual refund. The manual refund was processed on August 4th. Please keep in mind that a manual refund may take 10-14 business days to process back to your card.
Target won't be crediting her for the interest which accrued on her credit card or be offering her a future discount for an in store purchase.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
because they've given the same response 4 or 5 times previously and I'm still dealing with the same situation. Every time the 10-14 business days have passed, I have to call to get THEM to do their job; yet it still never gets done.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted]   Upon receipt of your contact, I contacted Ms. [redacted]. After she provided some additional information I was able to locate her purchase receipt. I sent the information to her in an email.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I completely understand the frustration that our guest is feeling after noticing her shipment is being sent to the incorrect address. After placing an order on Target.com we start working on the order as soon as it's...

submitted. There's a small window after your order is submitted where we can try to make changes to an order.Jessica, did contact us right away, to share her shipping concerns and tried to have the shipment rerouted to her current address or cancel the order. I confirmed that a cancellation request was submitted for all 4 items. Since this is only a request our online team was unable to guarantee the cancellation of the order or items. Upon reviewing her order details, I noticed on 11/27/2016 [redacted] was able to speak with another team member, who understood her concerns and frustration. After confirming the shipment was delivered to the incorrect address, a full refund in the amount of $44.09 was issued on 11/27/2016. Our guest should allow 3-5 business days for the credit to post back to her Target Debit Card.I understand her entire online experience was unpleasant and for that, I’m sincerely sorry. Our team members are empowered to assist our guests within the best of their ability and I'm sorry to hear about the lengthy amount of time she’s spent attempting to resolve her shipping concerns. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, ShanetraTarget.com Guest Servicewww.target.com

Thanks for contacting Target on behalf of our guest [redacted] L [redacted]. I apologize for any miscommunication Ms. [redacted] may have received, however authorization holds are placed on every order with Target.com and are not charges. Target.com does not charge for items until they ship.When an...

order is placed on Target.com, an authorization hold is placed to ensure sufficient funds are available for the purchase. If an order is cancelled, Target removes the hold on the funds and the financial institution will return funds to the account according to the institution’s guidelines.  Authorization hold guidelines are determined by the card-issuing bank or institution, not Target, and vary from bank to bank.  I understand how frustrating it is when orders are cancelled due to stock, and I apologize for the inconvenience. We work hard to provide our guests with extraordinary deals throughout the holiday season, and because of this, items can go quickly.We are unable to provide Ms. [redacted] with the resolution she is requesting, however, for the experience, she has been issued a $50 GiftCard. We have many great deals still lined up, and we encourage Ms. [redacted] to check back often on our site for replenished stock and other valuable sales in the near future. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because: The corporate representative who contacted me admit it was a failure on their part that their Target app showed a price that's different than the in-store price. Telling me they will try to better coordinate the pricing that their app shows versus their actual in-store price does not alleviate their mistake. It's admitting fault yet choosing to not do anything to satisfy the customer.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com   Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your request to opt out of receiving email marketing from Target. We have processed your request to opt out of email marketing from Target. Please note that you may continue to receive program-specific marketing emails if you requested them through a specific program. Programs include cartwheel, redperks, A Bullseye View, Target Photo, Target Optical or Target Portrait. You can unsubscribe from any of these program-specific emails via the unsubscribe link located at the bottom of those marketing emails. Note it may take up to 10 business days to process your email marketing request. For more information about marketing and privacy, please visit us at Target.com/privacy.  Thanks for contacting Target!   Sncerely, Nancy The Target team www.target.com

Initial Business Response /* (1000, 5, 2015/07/10) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, I reached our guest to address her concerns.
After checking my systems, this system error was sent to our Order Research Team and who has...

corrected the charges for her. They processed a manual refund in the amount of $72.95 back to her card on 07/03/2015. Please keep in mind that it can take 10-14 business days for the refund to post to her account. Our team also redeemed the remaining balance of $72.95 from the Target GiftCard.
Target strives to provide exceptional guest service so I am truly sorry that she feels that this isn't what she received. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn't happen again.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Target returned the unauthorized withdrawal of $72.95 from my bank account on 7/14/15. I also received an email from Target apologizing for withdrawing more money than I authorized.
Target was not helpful when I initially contacted them directly. Thank you Revdex.com for your help in this matter.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].    Upon receipt of your contact, we reached our guest to address their concerns. This contact involves property damage claim from a Microsoft Office Home and Student product purchased from Target as...

well as asking for a refund for software. Following Target’s procedure with all product concerns like this, an incident report has been filed with our Guest Reporting Center, Sedgwick. Sedgwick’s claim examiner will be reviewing with and following up directly with Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I’m very sorry that [redacted] isn’t happy with my previous response. I’ve had our teams review her refunds and confirmed that she has been issued a full refund. The reason her refund was short $21.20 is because the reason for the return doesn’t qualify for a handling refund. Orders over $50 aren’t charged a shipping fee. I realize this experience has been incredibly disappointing for her, which is why our previous team member did provide a $30 Target eGiftCard. The eGiftCard was sent directly to her email address and it was used in full on 02/05/16 at the Kalamazoo West Target store. Target won’t be providing any additional compensation or GiftCards for her experience. I truly appreciate the time she’s taken to share her concerns, but Target considers this matter closed as she’s been fully refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11602322, and find that this resolution is satisfactory to me. I am glad that this was resolved, as again, this is the second time this has happened. Hopefully they will also fix whatever caused it in the first place so that I do not need to return to you ;)

Thank you for contacting Target on behalf of our guest [redacted]. Our intentions wasn’t to inconvenience our guest after we informed him that we needed to research this issue before a refund could be provided. However, I can certainly imagine his disbelief after receiving an email stating...

his luggage was picked up on 11/24/2017 at 2:34am. I noticed Mr. [redacted] contacted us a second time on 11/25/2017, and asked for help but the order number wasn’t provided in the email. After receiving the order details on 11/26/2017, we quickly started researching his pickup concerns. On 11/28/2017, we contacted our guest to apologize for the system glitch that prompted the pickup email. We provided him with a full refund of $53.34 on 11/28/2017, which brought his purchase amount from $312.58 to $259.24. In addition, we offered to discount his next order by 50% once the luggage becomes available on Target.com. We provided him with the reference number [redacted] as a confirmation of the 50% off discount. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that Ms. [redacted] has discovered some quality issues with two sets of chairs that she recently purchased. I’m so sorry to hear that this product’s performance is subpar and I’ve forwarded this feedback to our buying...

teams for further review. I can imagine how disappointed Ms. [redacted] must feel and I apologize that we’ve let her down.My records show that Ms. [redacted] contacted us about the defective chairs less than two weeks outside of our return policy in the hopes of a refund. Although our team members were upholding Target polices by denying the refund, I feel that Ms. [redacted]’ situation warrants a onetime exception. I see that a previous team member has issued Ms. [redacted] a $50 GiftCard for this experience and I’m happy to say that for our loyal guest, I’ve issued a full refund for both orders less the $50 in the form of a $234.60 GiftCard sent to her email address. At this time, we are not requesting that Ms. [redacted] return the chairs and she may keep, donate or dispose of them as she sees fit.I’m thrilled that we could resolve this issue for Ms. [redacted] and I welcome her to place a new order with us in the near future for the kind of quality and service she deserves to have as a loyal Target guest! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but please have better customer service especially during this time of year.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Order number [redacted] has been cancelled and order number [redacted] has been refunded so if the guest still wants the shaver and trimmer he’ll need to place a new order. The guest’s pickup order was cancelled in the Target store he selected by the store manager because of the pricing error on Target.com. The Philips Norelco Shaver is listed on Target.com for $99.99 but the pricing error had it listed at $10.00. The manager that assisted the guest made the final decision not to honor the sale and cancelled the order prior to pickup. Target.com doesn’t charge for an order until it ships or it’s picked up. Since the order was cancelled he wasn’t charged. I resent the eGiftCard the guest was promised. There is no further resolution for this issue and Target considers the matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks so much for writing in to the Executive Offices on behalf of [redacted].   I can only imagine how disappointing it must’ve been when his movie arrived damaged.   After looking into his order further, he has already been refunded for returning the Transformers: The Last...

Knight. Since he paid with a Target GiftCard, Target refunded him by an eGiftCard on 11/17/2017 and he should’ve received it by email.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I'm sorry to hear about the frustration [redacted] has encountered trying to resolve her GiftCard issue. I have reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $180.00. The...

GiftCard will be shipped today and will arrive within 3-5 business days. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.