Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear that Mr. [redacted] has had such difficulties with his recent orders on Target.com. Mr. [redacted]’s account information was flagged in our verification systems, which caused his orders to automatically...

cancel. I’m happy to say that this flag has been identified and removed. Mr. [redacted] should now be able to place orders without any further issues.   Because Target doesn’t charge for orders until the items have shipped, Mr. [redacted] was never charged for any of the cancelled orders. This means that the GiftCard he purchased has retained all available funds and I see that he was able to place a new order today using the GiftCard as payment.   I apologize for any frustration we’ve caused him, but I’m pleased to say that Mr. [redacted]’s issue has been fully resolved. I look forward to his future orders with us!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I realize that this experience has been very frustrating for [redacted] and I sincerely apologize for any inconvenience or disappointment he’s experienced.Authorization hold guidelines, renewal time and expression are all determined by...

the card issuer, not Target, and vary from bank to bank. For certain card types, card issuers may express approved reauthorizations as multiple simultaneous holds rather than as a single hold with updated content. Target automatically requests hold renewals based on the expiration dates set by the card issuer. If any attempt to renew an authorization fails, the associated pre-order will automatically be cancelled.Authorization holds are temporary and only remain in effect until they expire, the card issuer removes the hold, or the authorization is settled. If [redacted] is still seeing authorization holds for his cancelled order, he will need to contact his card issuing bank to request further assistance. Although there is no further action that can be taken for his order at this time, we do offer guests the option to sign up on Target.com for email updates on the Xbox One X. I’m happy to say that this gaming system is currently expected to be available during the 2017 holidays, and [redacted] should see another opportunity to purchase the Xbox One X in the upcoming months!I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Final Consumer Response /* (2000, 9, 2015/07/20) */
On July 17th at around 8pm - I received my patio furniture. The box is damaged and taped several times to cover holes (and was marked "return to LA") - but it finally came. I havent been able to inspect the items - but I am satisfied at this point...

that I at least have my ordered merchandise.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upsetting it must be that his order and replacement order of Barstools had issues shipping to him.   Both orders had the Barstools shipping out of Target stores for a faster delivery experience...

so it’s disappointing to hear that there were troubles getting them sent to our guest. I have shared his experience with both stores and followed up with their management team to help prevent this from happening again.   I’m unable to submit a replacement order on a replacement order so I have no choice but to refund the guest’s Visa in the amount of $65.47. Since I’m unable to change the price of the item, he’d have to place a new order at the set price of $89.99 and then I’ll be able to refund him $30.00 back to his original form of payment bringing his total down to $59.99 before taxes.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any confusion in regards to the refund [redacted] was issued for his damaged items. Because [redacted]’s order included free GiftCards with purchase, the refund value of the items is reduced by the amount of the GiftCards he received. For most items, you aren't required to return the free gift or gift card with the qualifying item. However, if you return the qualifying item, the amount of the refund will be reduced by the prorated value of the free gift or GiftCard. I’ve sent a new email to [redacted] which contains the code we offered to him for 5% off a new order, and I’d love to invite him back with us in the near future for the kind of online experience he truly deserves as a Target guest.Sincerely, RachelTarget.com Executive Officeswww.target.com

We understand that our guest disagreed with our response and requested for a $75.00 Target Giftcard replacement or to receive the baby monitor she attempted to order, but unfortunately we’re not able to process guest’s request.For security reasons, Target doesn’t keep payment information on file, unless if our guests prefer to save their payment information from their Target.com shopping account’s wallet. I show that [redacted]’s Target.com shopping account had been inactive a few days prior to when she placed her order [redacted] and no payment information was saved in her wallet. I received an update from our technical team regarding [redacted]’s order [redacted] that wasn’t recorded in our systems. [redacted]’s order actually got cancelled on 07/01/2016 because of payment failure, and it was cancelled quickly before the order transferred to our ordering system for record. This was the reason why, we weren’t able to find the order. When our guest used Target GiftCards for an online order and then the order got cancelled, the GiftCards would still show an “incomplete redemption” for the order transactions, but in [redacted]’s case, this information wasn’t on her GiftCards. To redeem Target GiftCards at the store, our stores require the physical GiftCard to be present as well as a print out of the eGiftCard in order to complete the redemption process for our guest. Target stores will not accept and aren’t able to process written down GiftCard numbers. GiftCards are considered to be cash and Target is unable to replace cash if it was lost. We know this has been a frustrating experience for our guest but we have no other resolution for this issue. Target is considered this matter resolved.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your recent experience.   The Nivea Crème promotion you are referring to was a typographical error and not a valid offer. I’m sorry for any disappointment. We empower our store management to make the right decisions for our guests concerning any pricing error disputes. I know this might not be the resolution you’re looking for today, but I’ll share your comments with the appropriate team to help prevent a similar situation in the future.   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   We know how important it is to ensure your package arrives on time and we apologize that you weren’t able to get the information you were looking for. Target isn’t responsible for the content, products or services on our photo...

partners’ websites. If you used Shutterfly, please contact them at ###-###-####, by email at [email protected] or via chat on their website.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We partnered with our mobile team who reviewed Ms. [redacted]’s experience and honored the promotional GiftCard.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].    Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Mr. [redacted] has contacted us several times previously regarding this issue. When our team members contacted FedEx for follow up on this shipment, FedEx confirmed that the package was successfully delivered. The delivery tracking...

page for this order also shows that the shipment was given directly to the customer by the FedEx driver.   Due to this guest’s order history, we have reason to believe Mr. [redacted] is in violation of the Terms and Conditions listed on our site under the heading ‘limitations on quantity’ and we are unable to assist Mr. [redacted] any further with this order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reimbursed Ms. [redacted] with a Target GiftCard and we have sent an apology letter for the experience. Ms. [redacted]’s comments were shared...

with the Springdale Leadership team for further review and follow up with coaching. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his concern about the refund he was issued.My sincerest of apologies that our guest had such a disappointing experience with his order of Tide.  The refund that was issued was correct because Target.com purchases through...

PayPal are refunded in the form of a GiftCard.  Also, when a purchase earns a promotional GiftCard, the refund will be reduced by that same amount since electronic GiftCards are not refundable.  However, it is through no fault of our guest that his orders were returned damaged by the carrier therefore his refund wasn't issued in full back to the original payment methods.I’ve issued a $10 electronic GiftCard since one was used on the original method of payment.  I’ve closed the GiftCard that was originally issued for his refund in the amount of $27.79.  The guest has already been refunded $27.79 through the PayPal dispute process that was completed on 10/26/2017.  At this point, the guest has been refunded the full purchase price of his order back to the original method of payments.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officesww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached out to our guest on 6/29/16 and 7/5/16 to address her concerns.   The original shipment for guest was lost in transit.  I processed a replacement for the patio set and as it turns...

out, the replacement is on backorder. I have notified [redacted] regarding her order.  Per [redacted]’s request the replacement patio set has been cancelled.  Please allow 7-10 business days for her refund to appear to her MasterCard.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted].   I understand [redacted] has been looking forward to shopping with us online and I sincerely apologize for any frustration he’s experienced. I’m happy to say that this issue has been resolved with our teams and [redacted] has been...

able to successfully place an order with us as recently as 2/1/18. We look forward to his future orders! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com with your concerns about your Fieldcrest Egyptian Cotton sheets claim. Please accept my sincere apology for any frustration. Upon receipt of your contact we reviewed our Electronic Journal system using the last four digits of the credit card information you provided. We reviewed several weeks’ worth of purchases at the Conyers GA Target store and were unable to locate any purchases for Fieldcrest sheets made with that payment method.  As previously requested, please provide information we can use to verify your purchase and we would be happy to submit an additional claim on your behalf. This can include a receipt ID number, item number, description of the sheets including size, color and style, the purchase price, a picture of the sheets or the VN number. When you submitted your original claim you would have received a reference number. If you could locate that number we could also use that information to look up your original claim.  Again thank you for contacting Target. We look forward to working with you.  Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. It’s disappointing to hear that her refund concern hasn’t been resolved, especially after patiently waiting for a replacement television that never arrived. Our REDcard team confirmed that $402.29 was credited to her...

account on 03/02/2018 and the $40.00 handling fee was credited on 12/14/2017. This information can be found on her billing statement. Since her credit card is completely separate from Target.com I’m unable to waive any fees that may have occurred during this process. If [redacted] still have additional concerns regarding the refunds or fees, I’m advising her to contact Target REDcard for further assistance. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and the delivery issues she had with her recent Target.com orders.I'm so sorry to hear that some of the items in her recent order were damaged and returned back to Target.com.  I sincerely apologize for the amount of time and...

frustration this issue has caused her.  In reviewing her two orders, I see that order number [redacted] was mistakenly updated as the guest had refused the package, however, this error was corrected and the order was delivered later that same day on 01/06/2017 at 5:48 pm.  In the meantime, she had called in for help and a refund of $21.79 was issued on this same order that was delivered.  Order number [redacted] unfortunately had a large portion of the order damaged so UPS returned it back to Target.com.  The guest was provided a refund of $17.61 which included one of the Arm and Hammer detergents that she did receive.  She was also provided a $20 electronic Target GiftCard because of the experience she had.I understand that she is questioning the amount of the refund she received and see that she has several additional orders outside of the ones mentioned, that she has that same concern about.  All of her orders included promotional eGiftCards and because of this, the refund is reduced by the value of the promotional GiftCards.  I’ve verified that all of the electronic promotional GiftCards she earned on these orders have been used on other purchases.  For future orders, the guest may want to keep in mind that all promotional mobile GiftCards and electronic GiftCards are non-refundable and refunds are reduced by their value.  Only unredeemed physical GiftCards can be returned; she may want to consider placing future orders and choosing to have a physical promotional GiftCard mailed to her.  At this time, I will be unable to process any additional refunds on the orders since she has been refunded for items that were delivered, refunded the correct amount minus the value of the eGiftCards and those eGiftCards have been redeemed.  I also see that our team members have issued her a total of $25 eGiftCards to invite her back for a better experience.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We reviewed Ms. [redacted]’s concerns with our Target Mobile team. It was agreed that our Target Mobile team will be sending a good...

will gesture gift card. Ms. [redacted] will receive the gift card in around 7-10 days.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:
It is unacceptable to say that an item that was purchased at your store can't be returned when the exact same item was being presented for return, unopened. I don't know what the stores policy is for inventory management, but it shouldn't be hard to verify that an item sold to one of their customers came from their store. If the item doesn't match what's on file, then that is an issue that Target has, and I don't understand why this continuously is being put back on the customer. I have been attempting to return this item for over two weeks. If Target is claiming that they sold me an item that they can't verify, then that is a legal issue that Target has, because they shouldn't be selling items that don't match the information that they possess. Target needs to figure out what specifically they did, because now due to the actions of their customer service center and their employees, they are attempting to leave me with a Fitbit that they opened.

I am rejecting this response because: I find It Unacceptable that the funds I used to purchase TARGET money cannot be applied as a courtesy for Target's TWO mistakes. These were not mistakes I made and I want the gift card applied to my Target Visa balance. I find it very hard to believe that when YOU screw up twice that you don't think you should be held accountable and Correct the situation?? Restore faith in your customers? Your Business ethics and Morals should overshadow your "Policies". I do not accept this.