Target Corporation

I am rejecting this response because:Target states: "I’ve issued a refund in the amount of $11.80. Since the order was paid with PayPal the refund will be issued in a form of an eGiftCard. Due to the fact that our guest haven’t received her shipment I’m requesting that the refund is issued back to PayPal and we’ll closed the eGiftCard."That is outrageous! I received the email gift card for $11.80 with the message: "For your understanding" which makes it sound like a goodwill gesture for the trouble, and a separate email stating that I would receive a refund. Now they are saying in the Revdex.com message that they are cancelling the gift card and I will receive a refund via PayPal. There is way too much doublespeak and it's unprofessional to issue a gift card and then take it back! I will never order online from them again.

Thanks so much for contacting Target on behalf of [redacted].   When an order is placed, it’s immediately sent to our fulfillment center to start the shipping process. When a guest requests to cancel an order, we send a notification to the fulfillment center, however, the order could...

already be ready for shipping by the time they get to the cancel request notification. For this reason, Target is unable to guarantee a cancellation after an order is submitted.   For security purposes, team members are not allowed to give their last name to guests. I have followed up with the leader of the team member that she spoke with to review the call and ensure coaching is given if necessary.   When we received tracking information for the chair she no longer wanted, we were able to refuse shipping and refund her in full. I’d be more than happy to help her place an order for the chair that she wants to purchase instead. I’ll just need the best number and day to contact her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].  Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks again for contacting Target through the Revdex.com regarding your recent experience. I’m sorry for any disappointment, we are not able to assist further and we consider this matter resolved.   I would recommend you speak with the Schwinn Pacific Cycle Inc., the manufacturer, to review any warranty options. Their Customer Service number is ###-###-####.     Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We called [redacted] and offered her a comparable substitution.  As always, we appreciate the assistance you provide us with our...

guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11439085, and find that this resolution is satisfactory to me.

I’m very aware of the issue that the guest is enduring. The notes in the order state that the guest indicated that she had two boxes. When I look up the order that she received instead of her own, it shows that it included 5 boxes. Since there has been miscommunication, I again, need the following information from the guest: Confirm the number of boxes that were receivedDimensions of each boxBrief description of what is stated outside of the box. I need this information in order to have the shipping carrier pick up the order that the guest received. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear that they are no longer satisfied with the quilt they purchased from Target in January. I do see that [redacted] contacted us on 4/22/2018 and was advised the quilt is outside of the return period...

and we’re no longer able to assist with a return. We certainly wanted to help though, so as an exception, our team member issued [redacted] a 50% refund in the form of a $35.00 GiftCard. While we’re unable to offer the resolution [redacted] was looking for, I hope they’ll use their GiftCard to purchase a new quilt.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Amy Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand that this hasn’t been an ideal experience for [redacted], but I have good news! A full refund has been issued for his undeliverable shipments and a total of $432.95 will post back to [redacted]’s Visa in 5 – 7 business days. Please...

let our guest know that because there were multiple orders, he may see the total refund post back in separate transactions.  I understand how much [redacted] was looking forward to these orders and I’m sincerely sorry for any disappointment. We were notified by the shipper that these orders were unable to be delivered and the packages were subsequently returned to Target by the carrier. Although this product isn’t available online any longer, we are still selling the Super NES Classic Edition in our stores. As a gesture of goodwill I’ve issued a $20 GiftCard to [redacted]’s email address and I’d love to invite him back to shop with us for the items he needs.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting us regarding the concerns of our guest [redacted] about her refund for a recent Target.com order.I’m so sorry that most of her issues started because she received the wrong item.  I’ve verified that the order has since been returned.  I'm unsure of the exact reason,...

but there seems to have been a technical error that caused a delay in her receiving the refund.Our team that specializes in correcting these types of errors has issued her a manual refund to the same form of tender our guest used on the order.  The refund was issued on 01/19/2016 as follows:- $125.86 back to her Visa ending in [redacted]- $35.00 electronic Target GiftCardI’ve verified that the $35 eGiftCard was processed, but it can take up to 24 hours for the guest to receive it.  I’m so sorry for all of the additional time and frustration this has caused her.  I’ll be sure to share her feedback and experience with our Senior Leadership Team so that we can continue to improve our online experience.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I appreciate the time [redacted] has taken to share his additional feedback and concerns. Attached is the communication that was emailed to [redacted] on 8/10/16. As it turns out we aren't able to offer any other options] for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/12/09) */
Thanks for contacting Target on behalf of our guest [redacted] and the delivery of his footrests.
[redacted]'s footrests were shipped on December 1, 2015 and were delivered December 4, 2015 within the allotted 3 day shipping time frame. Some...

items on Target.com require extra time to be prepared for shipment and with the Thanksgiving holiday there was a little longer delay. [redacted] has been issued an eGiftCard in response to his inquiry on the contact us page for this experience.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my apologies for the frustration that may have come about when Mr. [redacted] contacted us regarding the missing funds for his cancelled order. As of today, 3/27/17, the funds have been returned to the GiftCard, minus...

the $219.99 for the item that was delivered. The GiftCard is currently available to be used.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I’m sorry to hear that [redacted] found the last response unacceptable. Refunds for items purchased on Target.com are only given if the item is returned. The return period for this item has expired since it is now nine months since purchase date. An extended warranty wasn’t purchased for this item and Target is unable to provide a refund. As previously stated [redacted] will need to contact Storkcraft for any additional information and questions.As it turns out, we aren't able to offer any other options for this situation.Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target regarding the delivery of a MasterCard Gift Card for our guest [redacted].I understand that the guest is upset because she still hasn’t received the delivery of her order and feels that our service representatives didn’t help her.  In addition, she is disappointed...

because she needed the order prior to Columbus Day.  The orders delivery date was originally scheduled for 10/11/2016 which was after the day she needed it by.  However, an exception did occur as noted on the delivery carriers website on 10/08/2016; they requested that the guest contact them regarding the delivery of her order.  The delivery order is now noted that the guest has requested to have the order redelivered to her on 10/14/2016.  I don’t have a specific reason as to why this delivery exception occurred, but I do apologize for the frustration this situation has caused her.  When a delivery exception does occur, typically the guest is the only person who will be able to call and make arrangements to have the order redelivered.  I’m disappointed to hear that our team members came across as being rude and unhelpful, that certainly isn’t how we want our guests to feel.  I’ll be sure to share any necessary feedback to the team members she spoke with. At this time, since the item is being delivered to the guest, I’ll be unable to process a refund.  However, the MasterCard Gift Card is returnable as long as it is unopened and returned to a local Target Store as is noted on the details page of the product.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] about her order being delivered to an address she no longer lives at.I understand that she’s wanting to have the two furniture pieces she ordered delivered to her correct home address.  As it turns out, the order was...

refunded in the amount of $182.29 on 06/02/2016.  The guest was offered to place a new order and advised that we would honor the price she paid on her original order.  I do see that a new order has been placed and the purchase price has been adjusted.  I apologize if somehow this wasn’t explained clearly; I do show that several Team Members including our Social Media Team have provided her this information.I did check the guests Target.com account and the only address saved is her correct address so I’m unsure how this shipped to a previous address.  In the future, our order process does allow a guest to verify both the billing and ship to address prior to the order being submitted.  I apologize for the frustration this has caused her.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help!

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The Apple watch maybe returned with a valid receipt if new and unused even though the box was opened. [redacted] was sent the link to...

Target’s full return policy.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m sorry to hear about the frustration [redacted] may have encountered while trying to resolve their Target GiftCard issue. Any guest can use a Target GiftCard issued in one state, but redeem in another state only...

if they have the GiftCard information which is located on the back of the physical card. We spoke with [redacted] on 12/30/16 via phone conversation after completing a thorough investigation of the claimed missing funds, and advised that they would need to work with local law enforcement. At this time Target considers this matter closed, no further action is required.                 As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target doesn’t have the ability to place orders without speaking directly with owner of the Target.com account at the time the order is being placed. I agree that an order was placed and the guest was charged but the fraudulent activity didn’t occur with Target.com as we don’t have access to the guest’s personal financial information. I advised gst to contact his bank to dispute any charges. No refunds or compensation will be issued. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I apologize for all of the inconvenience and frustration that this damaged patio chair has caused him and his wife.  I spoke with his wife [redacted] this afternoon and was able to come to an agreement; they’ll keep the table and...

chair set as is for a $200 discount.  I’ve gone ahead and processed a $200 credit back to their credit card.  I’ll be sure to pass along their experience and feedback to our senior leadership team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.