Target Corporation

I am rejecting this response because:
Nancy, the contact from Target that reached out to me regarding this matter did not understand that the issue was that Target was selling an unsafe product. The issue was not whether Target would refund my purchase or not. I explained this to Nancy multiple times but I could not clearly articulate this to her.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. Target’s point of sale (POS) system prompts tenders and amounts credit to each form of tender, based on the original purchase. In Ms....

[redacted]’s example the return will go to credit payment first and the remaining refund in cash. For any dispute or special request guests may always ask to speak with the Leader on Duty who will do their best to resolve any concern. The Vacaville Store Leadership was asked if they could accommodate Ms. [redacted]’s request for a full cash refund for the cat scratcher and they agreed. Ms. [redacted] was provided the name of the Guest Service Team Lead (GSTL) and provided the next couple of days and times when that GSTL would be available to assist her. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I’ve been in contact with him regarding the situation and sincerely apologize for his frustration in receiving a wrong item from Target.com.  The item has been returned and he has been issued a full refund. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
This store is full of crap & its Targets fault that I have no gifts for my child this year & Targets fault that I have no money to repurchase my childs gifts because they cancelled my ordered without telling me & now I still have not received my money back to my PayPal account. also I called PayPal & was told I wouldn't see the money back onto my account until AFTER CHRISTMAS! This store doesn't make any sense 1st you cancelled my ordered illegally & then asked me to buy in the store! That makes no sense what so ever! What's the difference if I shop online or in the store? There's actually NO difference & Target just did these despicable things to me & my child during CHRISTMAS ?? for NO REASON!

Thanks for contacting Target on behalf of our guest [redacted]I apologize for any concern Mrs. [redacted] may have felt regarding this authorization hold. I’ve partnered with our REDcard team to address Mrs. [redacted]’s concerns. They have reviewed her statement and have found that this authorization hold...

has already dropped off the account in question. Authorization holds are not charges, and Mrs. [redacted] can feel assured that no charge has been made to her account for the amount of this hold.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/12/07) */
Hello [redacted],
Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Mr [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Joe
The Target Team
www.target.com


Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
We apologize for the experience you had trying Price Match between Target.com and the Deptford Target store. Unfortunately we would not be able to price match those items
Price match exclusions include:
Clearance prices
Marketplace prices and prices from third party sellers
Black Friday (Thanksgiving) through Cyber Monday
Black Friday in July ad items
Out of stocks on competitor website
Target stores don't price match other Target stores
Free Shipping promotions for previous orders
For all exclusions, see Shop with Confidence - Price Match Guarantee page.
Sincerely,
Joe
The Target Team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response was unsatisfactory. I don't see this as a price match guarantee. I used the site to see what the price was before I left for the store. How was I supposed to know what the price was to be? Are you suggesting that I call from store to store to figure out what the price is before I waste gas driving around to multiple stores. I ended up returning all of my purchases including the leap tv unit to targer because of this and decided to not purchase anything from Target every again. My hope with this was target would at least try to repair a broken relationship with a customer but I guess not.

Thanks for contacting Target on behalf of our guest [redacted] and her concerns regarding a refund for her order placed 11/10/17. I’ve verified with our specialty team that a refund in the amount of $130.19 was processed on 11/29/2017 back to her Visa ending in [redacted].  It can take up to 14...

business days for the refund to appear on her card statement.  If she’s still not seeing the refund, her only option is to continue to work with her financial institution.  I’m very sorry for the frustration this has caused her. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: Target sent me broken headphones. It is their fault and they have always replaced items in the past. I will be putting in a claim to my credit card for fraud by Target at this point. Target policy is to send a replacement and give me 30 days to return the first one. They are liars and my credit card, facebook, and twitter will know about it. Possibly the news as one of the stories of disabled people getting broken products and Target did nothing to help. Great job Target

Revdex.com: Thank you for your help in this matter. I have received my refund to my Paypal and their gift card, which is appreciated.  I now consider this closed.
I have reviewed the response made by the business in reference to complaint ID 12403613, and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.ive already contacted Target myself since the filing of the complaint and was able to establish some leeway into what really happened. It was not the business's fault, someone may have been using my credit card info and infiltrated my email and online shopping accounts to make those unauthorized purchases.since the last contact, I'm waiting for the next update involving this case, cause I was promised by a representative that they would also contact iTunes to help me out with the case as well.

I am rejecting this response because:They are still holding $22.86 of my funds.  Per my financial institution they have received nothing from Target authorizing the release of my funds.  There is nothing listed on the website that they hold funds...I purchased merchandise that has been paid for $17.44 but there is still the hold for $22.86.  They have been paid why can they not release my funds.  AGAIN THERE IS NOTHING ON THE WEBSITE STATING THEY HOLD YOUR MONEY.  This does not seem like fair business practice as a consumer.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. We’re currently in the process of researching the matter and will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of Mr. [redacted]. If you have any...

immediate questions or concerns, please contact me at ###-###-#### and reference case number [redacted].  Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:I don't know if target is aware of their major mistake. Per the item I ordered is a 25th anniversary blu ray per the pictured item. Please take 30 seconds and google "goonies 25th anniversary blu ray" that is the version that the target website has on sale as the image used is that version. The 25th anniversary blu ray picture is the same in the email confirmation. That's like advertising an Acura MDX fully loaded and receiving a Acura MDX base model. That's called false advertising. Also the item is received is the same item listed/pictured as the one with the happy feet ticket. Thank you.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that the shoes [redacted] ordered to be picked up in the store got cancelled during the promotion period and our store team member refused to honor the online promotion when he purchased the item in the store.At Target,...

we only price match on the exact same two items but there are exclusions within our price match policy. The clearance price is only good while supplies last and we don’t price match clearance items. It sounds like the shoes [redacted] purchased in the store were the same exact item that was originally purchased online, which should be qualified for price matching. I’m not sure if the online promotion had expired at the time that [redacted] made the in-store purchase and the store team member couldn’t verify the promotion to honor it. I understand the inconvenience this has caused, so I’d be happy to make it right for our guest. Since it was an in-store purchase, I don’t have the access to the store system to process a refund of $7.50 back to [redacted]’s form of payment, so I’ve requested a $10.00 eGiftCard that will be sent to his email address. The eGiftCard would arrive within 4-24 hours. Target eGiftCards are usable online and/or simply print them off to use in stores.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted] and his experience with a price discrepancy on our website.   I understand that the guest was trying to purchase four sets of the Griffin Nailhead chairs for a displayed price of $19.99.  The correct price for a set of two...

chairs is $249.99.  There was a temporary pricing error that showed the incorrect price for a very short period of time but was quickly corrected.  Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable.  We may experience lags in uploading updates throughout the site and in our advertising on other sites.  For additional information on pricing errors issues such as this, please click here or you can search “price error” in our help section on Target.com.  I apologize for the frustration that this issue has caused our guest.   I’m sorry for the disappointment, but I will not be able to adjust the selling price of the chairs to $19.99.  I appreciate the time that he has taken to share his feedback and concerns and I’ll be sure to share them directly with our senior leadership team.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I researched his concern with the San Jose Capitol Target store. Unfortunately, the store no longer has the Infinity Marvel Super Heroes game...

that the guest wanted to buy. We weren’t able to locate another item. We explained this to the guest and advised that we would send a Target GiftCard to cover the cost of the coupon discount that he wasn’t able to use at the store. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, Elizabeth Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address his experience while shopping for a hatchimal toy at the Lubbock West store. We have shared Mr. [redacted]’s concerns with the Lubbock West Store...

Leadership team to be sure guests are all let into the store only during store operating hours. It was explained the hatchimal toys will continually be restocked but we are unable to guarantee a hatchimal for Mr. [redacted] to purchase.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting us on behalf of our guest [redacted].I was able to speak with her this afternoon regarding the concerns she had with her recent Target.com order.  I’ve assured her that feedback has been shared with our senior leadership team as well as our team members’ supervisors.A...

manual refund in the amount of $33.00 has been requested to go back to her REDcard.  This isn’t the experience she should have had and I sincerely apologize for the frustration it has caused her.  I’ve sent her a $10 eGiftCard to invite her back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

I am rejecting this response because: they are reading California regulations incorrectly.  It is $10 or less, not less than $10.