Target Corporation

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.   I understand when you made your purchase of a 43 inch Vizo TV on November 5, 2015 and the intent was to purchase an extended service plan at the same time, but it isn’t showing on your receipt. Without an actual purchase of an extended service plan with in the eligible time period, Target is unable to sell you a plan now. I would encourage to check with the manufacturer, Vizo Inc. at (888)849-4623 or www.vizio.com for any warranty coverage.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Initial Business Response /* (1000, 10, 2015/07/30) */
Thanks for contacting Target on behalf of our guest Sibel Smith. We've made numerous attempts to contact our Guest by phone and are currently waiting for a response. We'll get back to you with our resolution as soon as we receive a response...

from our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard.  Plus an additional $50 was added as a gesture of goodwill. This Target eGiftCard will was sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.    Sincerely, Target.com Guest Services  www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I do not agree with what Target said. First, I am not a reseller. Second, Target should refund me anyways no matter I am a reseller or not..

I am rejecting this response because: I am sorry to say I was very patient waiting on the refund from Target to my Target Debit Card. According to Ms Jenna it would be 3-5 business days, I received email from Revdex.com on Dec 13 today is Dec 20 and no refund. Also to clarify she said for my inconvenience she refund $40 that's not true either, it should have been $141 and with her refunding $40 that makes it correct but don't praise yourself for stating inconvenience it should have been that to start with.  Thank you [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I understand how frustrating Mr. [redacted]’s experience has been while waiting for his backordered item. I’m happy to say that our team members have in fact offered Mr. [redacted] a discount on a new order for a similar item on three...

separate occasions (1/19, 1/31, and on 2/1). On 2/1, Mr. [redacted] placed a new order for a set of Beats 3 Headphones and received a price adjustment on his order as we promised. I’m glad that Mr. [redacted] has been fully accommodated and will be receiving a new product at a fantastic price. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

I am rejecting this response because:I purchased these gift cards from target, and expected that they have the value of $200 each for the 13 cards ( I paid $2450 for the $2600 value cards because their red card provides a 5% off discount).  The fact is these cards all have 0 balance when I tried to use.From Wikipedia:" To be "merchantable", the goods must reasonably conform to an ordinary buyer's expectations, i.e., they are what they say they are." Obviously, I don't expect 0 balance for each card. They should be responsible for investigating everything, like who used these cards, and replacing me with the cards that actually have balance in there.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointing it must’ve been when he received conflicting information regarding his father in law’s reclining chair.   Our system does show that the item was picked up by our large carrier company,...

however their system shows the chair wasn’t picked up. I’ve followed up with team member that [redacted] spoke with to provide coaching and ensure that he’s looking into matters further.   I’d be more than happy to issue a replacement reclining chair for him, however, the large carrier doesn’t offer expedited shipping and I’m unable to guarantee a shipping date. When the shipping carrier receives the order information, they’ll be able to email the guest with an estimated delivery date. Since the guest was wanting the chair to be delivered by tomorrow, 09/01/2017, I wanted to confirm that the guest still wants to proceed before I process the new order.   Before I process the $40 refund back to his Target REDcard for the price match, I’ll wait for the guest to confirm if he’d like the replacement recliner to be sent or to be refunded in full since we can’t guarantee the delivery date.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target regarding the experience of our guest Lucy [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable time frame. I appreciate your patience, as well as that of Ms. [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Initial Business Response /* (1000, 5, 2016/02/15) */
Thanks for contacting Target on behalf of our guest, [redacted]
I apologize for the experience our guest encountered after being informed her delayed order was never cancelled. Therefore, I can only imagine her frustration after receiving...

the Steam Inhaler.
Once an order has been submitted it is immediately released to our fulfillment team for processing, even if the shipping timeframe is delayed. At that point of time, we're unable to make any changes to an order, other than cancelling the entire order, which is only available for a short time after the order was placed. Since our guest contacted us two days after the order was placed, our team members only had the capability to submit a request to cancel the order. I confirmed on 02/03/2016 this request was made, but sadly it wasn't granted.
As a result, the Steam Inhaler was shipped and I understand this caused a huge inconvenience for our guest. I can assure you, it certainly wasn't our intentions to cause any added frustration to the poor service she received. Due to the lack of information provided and her entire order experience, as of 02/15/2016 a full refund has been issued.
She must allow 5-7 days for the refund to post back to her Target Debit Card.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response only because I was issued a refund...as for the fact where they said they can only refund up to a certain day I Kind of understand but the issue was that we payed for express shipping so it would be there on the second day the reason I called to cancel the second day was because they said it would be delayed OVER A WEEK and it was a MEDICAL supply that my son needed and they told me that it WOULD BE CANCELED as they DID NOT get it to me the day the promised with express shipping

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when her desk arrived damaged especially after receiving a damaged TV stand.   I have shared her experience with our fulfillment center so they can follow up with...

their team to ensure that they’re following the packaging guidelines to prevent this from happening again. If she doesn’t mind taking pictures, the team would appreciate some pictures of the desk with the damaged that it arrived with. She should be able to attach the photos to her response.   If she’d like a new desk, I can schedule UPS to pick up her damaged desk and have a new one sent to her. Sometimes repacking the desk for the return can become a hassle so I can also send her a $25 eGiftCard to keep the desk as is.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
If it was indeed a price error why would they proceed, take my money out of my financial institution and send me a confirmation email where it indicates that my order is ready for pickup.When I proceeded to pick up at the store the manager refused to fulfill order.also other people did get their order fullfilled so I don't understand why mine was denied.this is unacceptable.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because:
As I mentioned to Target, I am not questioning the amount charged I am questioning why the TOTAL amount due was not charged in one transaction. The second transaction was for $.01 causing me to get a $35 NSF charge.

I am rejecting this response because:  First of all, I NEVER received an email or a phone call/voice mail.  Second, I did not want a refund.  I ordered a product and never received it.  What is wrong with Target?  Did the Revdex.com send them my request for the product and money that I paid as well?  Does Target think just because they are a large business they can get away with this behavior?  I will take this issue to other agencies as well if they do not send me the product immediately AS WELL AS something else to reimburse me for this problem.  THIS IS UNACCEPTABLE BUSINESS PRACTICE.

I am rejecting this response because:
They stated in the their message that I was refunded my $60, I was not. Which is why I am writing this complaint.

Thanks for contacting Target on behalf of our guest [redacted].Due to a technical error, these orders cancelled without returning the funds back to the GiftCards. The funds should now be available for our guest. I’d also like to remind [redacted] that per our Terms & Conditions, Target reserves...

the right to prohibit purchases of any merchandise to resellers. Resellers are defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it must’ve been when she noticed two charges in the amount of $3.50 each after returning and exchanging her clothes in the Target store.   I attached a photo of her internal invoice to...

her Revdex.com complaint. As you can see, she has no associated charges regarding her order after 10/25.   If the sweatshirts she exchanged in store were exchanged for a different sweatshirt at a different value, the store would’ve taken or given the difference in store.   If she is seeing different charges other than the ones on the attached invoice, she’d want to follow up with her card issuing bank.   I’ve followed up with the team members that she spoke with previously. I have personally provided coaching to ensure that this experience doesn’t happen again and that they’re following best practices at all times.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2016/02/24) */
Thanks for contacting Target on behalf of our guest. Upon receipt of your contact, we reached our guest to address their concerns.
I reviewed the guest's order summary and show a refund for the 2 Nest Protect 2nd Gen Smoke + Carbon Monoxide...

Alarm in the amount of $217.73 was issued back to their MasterCard which will post in 4-7 business days.
Target.com requested UPS put a tracer on the order. UPS was able to confirm the package was the correct weight and all items were successfully delivered and signed for upon delivery.
If the guest feels they were a victim of theft they'll need to file a report with their local authorities.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello
We had 3 items in order: 2-- Nest Protect 2nd Gen Smoke and 1--Samsung Powerbot Robotic Vacuum.
We have received 2 Nest Protect second gen alarms and we returned it back to you last week with tracking # [redacted]
The item in question is : Samsung Powerbot Robotic Vacuum. This item we did not received. We received empty box, samsung was lost in transit
Final Business Response /* (4000, 9, 2016/02/25) */
Thanks for contacting Target on behalf of our guest. Upon receipt of your contact, we reached our guest to address their concerns.
As I stated in my previous email, Target.com requested that UPS put a tracer on the item in question and the results confirmed the item was successfully delivered. If the guest feels the item was stolen they'll need to file a report of theft with their local authorities. I have no further resolution for this guest. Target.com considers the matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Hello, Thanks for contacting Target on behalf of our guest [redacted].   I’m so sorry to hear [redacted] wasn’t able to receive the multivitamins he ordered for store pick up. It looks like the store was unable to fulfill his order so an automated message was sent asking if he’d like to...

request free home shipping. Unfortunately, we were also out of stock for online replacements so that option was unavailable either. This certainly isn’t the experience we want our guests to experience and I have passed this information on to leadership to review so we can improve.   It looks like the multivitamins are still unavailable for ordering, so I have sent [redacted] a $5.00 eGiftCard to use towards a new purchase of his choosing.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, AmyTarget.com Executive Officeswww.target.com