Target Corporation

Dear [redacted] Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. At [redacted]’s request we closed the Target GiftCard that she was concerned about and have reissued a new one in the form of an...

eGiftCard that she will receive in 1-2 business days.  [redacted] expressed concerns about her guest service experiences recently at the New Britain Target store where she shops. I advised her that I would share her feedback about her recent experiences directly with the store leadership team for review. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment.   As we discussed the Target Mobile Black Friday advertised promotion was for a $250 gift card for iPhone 8 or iPhone 8 Plus with qualified activation and did not include iPhone X.   I understand your wife purchased the iPhoneX with the understanding of the 14 day return policy. Target Mobile as you learned was not processing returns during the November 23-26, but would honor the return on Monday, November 27. Again I’m sorry for any disappointment with the service received or any inconvenience.   While we are unable to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your experience. I’ve documented your comments and shared them with our Target Mobile Leadership team. This will help us to continue to improve.   Thanks for writing.   Sincerely,   Nancy The Target team www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at...

###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Upon receipt of your contact I partnered with our Target Mobile team at the Manalapan, NJ Target store. After you requested to use the Target GiftCard from your first activation on your second activation the Target Mobile team member offered to start the activation process over but you declined. Unfortunately there is no way to apply a GiftCard to a down payment other than during activation.  I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve. Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. Smith.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)440-0680 and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

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Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent return experience at the Glen Burnie Target store.
The Glen Burnie store Leadership team reviewed and is unable to research further without a valid receipt. I have included helpful information about our return policy.
We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.
With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the "return by" date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned.
For more questions about our return policy, visit www.target.com/returns.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I've attempted a return with a valid receipt and packaging except the item was a totally different t one then what I was suppose to receive and they still deny my return. I've even went through corporate about it
Final Business Response /* (4000, 14, 2016/01/08) */
Hello [redacted],
Thanks for taking the time to share your additional comments with us. Again, I am sorry to learn of your disappointing experience with the XboxOne Game Rock Band Full Band you bought at our Glen Burnie Target store.
We apologize for the frustration and disappointment this situation might have caused you. Our store management and Assets protection team reviewed your situation. Unfortunately, our store won't take it back and we empower our store management to make the right decisions about this situations.
I know this has been a frustrating experience for you. While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.
Sincerely,
Harol
The Target team
Target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my apology for any disappointment. If you’re not approved for service by the carrier, we aren’t able to proceed with the sale. Even if you’re approved by the carrier, Target Tech needs to conduct additional reviews. It’s possible you may be approved by the carrier but declined in the store. Since all activation requests are subject to approval, we’re unable to override declined contract cell phone activations. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] and his concern over his cancelled order.I sincerely apologize for the disappointment we caused because his order for an electric lawnmower was cancelled. In reviewing the order, the item was priced incorrectly on Target.com and...

because of this, his order was cancelled. When an order is placed, Target acknowledges that the order was received; it does not mean the order has been accepted or that the price or availability of an item has been confirmed. As noted in our terms and conditions on our Target.com website, we reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice. He can read the full terms and conditions by searching for "price error" in the help section on Target.com. Regarding his being charged for the order already, a hold is initially placed once we receive an order and we charge for the order when it ships. The order was cancelled and didn’t ship so he was not charged for the order; what he saw was the initial hold on his account that was released when the order was cancelled.I understand that this has been a disappointing experience but at this time, a new order will need to be placed at the corrected price for the lawnmower.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted]. I understand that [redacted] has had difficulty placing orders on Target.com recently and I’m sincerely sorry for the inconvenience as well as any miscommunication he’s received. I’ve partnered with our technical teams and have...

confirmed that there was a back end issue with [redacted]’s account which prevented his orders from completing. I’m happy to say that this issue has been resolved and that he shouldn’t experience any further setbacks in placing future orders. I realize that this technical issue has prevented [redacted] from taking advantage of a promotion on Target.com; although the promotion is now expired, I’d like to do what I can to make this situation right for our guest. As such, I’ve issued a GiftCard for the price difference of the promotion to [redacted]’s email address. He can expect to see a GiftCard for $87.50 arrive in the next 4 – 24 hours. I’d love to invite him back with this GiftCard to place his order with us, and I look forward to [redacted] finally having the items he’s been waiting for!As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of [redacted] (aka [redacted]) We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit...

purchases of any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of [redacted] (aka [redacted]). We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, this order was flagged because [redacted] made attempts to place multiple promotional orders under different names and versions of a gmail account.    As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I know [redacted] has questions about pricing and I’m here to help! To alert our guests to the best deals, the Target App displays pricing in nearby stores. Since this item was on clearance at a local store, [redacted] received information about that deal. Clearance items sell out quickly, and it sounds like no other units were available when he arrived at the store. [redacted] would have been notified of the correct price during checkout prior to placing his order online and I’m happy to say he even received $100 off the usual price of $599.99. As a gesture of goodwill for our REDcard guest, I’ve also issued a $5 GiftCard to his email address. I’d like to invite him back soon! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed the weekly circular (dated October 29 – November 4, 2017) advertised a free $10 GiftCard with a purchase of any...

three household essentials listed in the advertisement. The signage in the isle was to highlight the qualifying items included in the promotion. The signage in the isle didn’t list a GiftCard dollar amount. The purchase made didn’t qualify for the promotion. To invite Mr. [redacted] back for a better experience a good will gesture GiftCard was sent.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting us on behalf of our guest [redacted] and his concern about not being refunded for his Target.com purchase due to a billing issue.I cannot express how sorry I am that his order had an extremely rare billing error occur wherein his credit card was charged for the entire order...

amount without first billing to his Target GiftCards.  I've worked with several of our specialized team members who have in turn worked with his credit card company to resolve this for him.  The guest filed this issue as a fraud claim with his credit card company rather than as a billing dispute.  Because this charge does not constitute fraud, but rather a billing error, the credit card company has denied the fraud claim and reversed the credit they had initially provided.  The refunds that Target had sent to his credit card company were also reversed.I've been assured that the fraud declaration has now been removed from the claim and the credit card company has refunded his account for the billing dispute as follows:  $17.98, $245.03, $19.41, $50, $51.39 which totals $383.81.  They have retracted one of the refunds in the amount of $269.40, so the guest is still owed a refund of $218.01.  The refund of $218.01 was submitted by Target on 01/17/2017, so he should see this credit within 5-7 business days.  As long as this claim remains a dispute and is not changed to a claim of fraud, there shouldn’t be any additional issues with the guest receiving their refund.I spoke with [redacted] today about the above information and advised that he will need to look for the individual refunds as noted and not one lump sum refund of the $601.82.  I know that my apologies cannot change the experience he has had, but I've sent him a $50 electronic GiftCard in hopes of inviting him back for a better one.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:  The store manager even acknowledges that the employee told us that this would be honored - yet there is no accountability.  I have been told at least 10 times that we would receive a call back, and not a single person has called back.  Nancy from Target's corporate office mentioned nothing of any corrective action of the miscommunication, false promises or lack of response when it was promised.  This leads me to believe it is a behavior that Target encourages and condones.  I have never been treated so poorly by a business before.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached [redacted] to discuss her concerns. She has since received her credit back to the correct method of payment. [redacted] shared that much of her frustration was with the...

experience she had attempting to contact the Target store to share her concerns. I emailed her comments to the store leadership team and with her permission provided her contact information to them so that they can discuss this experience.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].  Sincerely, AmyTarget Corporation www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11623557, and find that this resolution is satisfactory to me.

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. The guest’s replacement order was cancelled and the money was automatically refunded back to the guest’s Target REDcard. He’ll need to contact his...

financial institution with further inquiries. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Complaint: [redacted]
I am rejecting this response because:the receipts that I sent to target proof that the boxes were not empty
Sincerely,
[redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration or misunderstanding Ms. [redacted] has experienced on my part. The delay in the overall timeframe of her shipment from her original estimated delivery may be due to logistical considerations such as weather. Target takes great pride in processing orders as quickly as possible for our guests, and the window of opportunity for modifications to an order is less than 30 minutes.Ms. [redacted]’s order was placed on 12/13, and as she notated for the Revdex.com, she did not contact our team members until 12/14. Although her order had not been placed on a delivery truck at the time of her call, the fulfillment process had already been initiated on her order, which precludes any of the changes she requested.I completely understand Ms. [redacted]’s concerns about leaving her shipment unattended, and again I encourage her to partner with UPS and have her shipment held at a safe location until it can be retrieved. I see that the order is on a truck for delivery today, and the window of opportunity is quickly growing smaller. If Ms. [redacted] would like one of our team members to contact UPS on her behalf and attempt to have the shipment held, she may contact us at ###-###-#### and we would be happy to assist. If she returns from her vacation and finds any issues or damages with the product, please direct her to call us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. There aren’t any GiftCards attached to hisTarget.com account or the order in question, I only show that a Visa was used as payment. Advised the guest to respond to my email with GiftCard numbers for the 2 GiftCards he attempted to use as payment for the order. Once I receive the information requested I can research and resolve the issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
after going through my purchases, I realize that the cashier returned a wrong item.  I returned Boys' Long Sleeve Henley Shirt - Cat & Jack™ Navy Mqty 1 $14.99instead of returning the correct shirt, they returnedBoys' Activewear Pants - Cat & Jack™ Black Sqty 1 $9.99and this is why the system will not let me return these pants.I returned the shirt, but it says I still have the shirt.  boy, your system is messed up.[redacted]