Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. We have shared your experience with our chat representative with the appropriate leadership. After speaking with you we provided information to contact our vendor so that they could assist you with repair or replacement of the Douglas Fir tree you purchased from our Wondershop in 2016. The vendor requires proof of purchase.  We have exhausted all of our efforts to locate a receipt for your purchase through our electronic journals as well as with our REDcard team.  As we discussed, if you are able to locate a different method of payment you may have used we would be happy to attempt to locate a proof of purchase for you using that new information.   I’m sorry for any disappointment but at this time we are unable to assist further with your request Sincerely, AmyTarget Corporation www.target.com

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel...

free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Dear [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience.I'm sorry you couldn't find what you were looking for at Target. As you can imagine, there's been a lot of excitement about the availability of the limited edition Target exclusive - Jones Soda - Nuka Cola Quantum Bottle.
at our stores.
It's always our goal to try and give our guests the opportunity to buy the things they really want. Despite our best efforts, this isn't always possible. Sometimes sales of a particular item may exceed our expectations, even when our buyers do their best to anticipate guest interest for an item. We have great news! Check back in the next few weeks as all stores will be getting more. We're sorry for any disappointment but we aren't able to hold these items.
Your comments are a big help to us, and I've shared them with our buyers. We work hard to make sure we have the things you're looking for on our shelves and appreciate the time you've taken to share your experience with us.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Look checking back will not do any good at all unless I check every day and drive over there that very SECOND.They all will go to employees or to the first 3 or 4 costumers that enter the store. The target stores policy I found out is one sale to a customer and then associates can buy product.The response from Target was USELESS at best.Limited supply,sold out. don't try to tell me about how hard they tried to keep it in stock when all they had was 6 bottles They deceived me on my original trip and all I asked for was to be notified and hold me 2 bottles for me and I will come right over.They did nothing to help me, I don't even think they read my letter.All they offered was store BOILERPLATE that tried to pacify me. REMEMBER I WAS THE FIRST ONE IN THE STORE AND THEY LIED TO ME. I THINK IT IS WELL WITHIN THERE POWER TO JUST HOLD ME 2 BOTTLES THAT I WILL PAY FOR IT. THAT IS NOT THAT MUCH TO ASK FOR, AFTER ALL I WENT THRU. .
Final Business Response /* (4000, 9, 2015/11/21) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

At this time we have no further resolution for the guest and we consider this matter closed.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com

Initial Business Response /* (1000, 5, 2015/12/10) */
Thanks for contacting Target on behalf of our guest [redacted] and his delay in the delivery of his Nikon Camera.
We were unable to cancel [redacted]'s order since we sent the guest a delayed notice. We were able to ship the Nikon Camera on...

December 8, 2015. If a store is does not have an item available the guest can have the item shipped free of charge, which is the option that [redacted] chose.
According to the UPS tracking the camera is estimated to be delivered by December 10, 2015 as the guest was originally informed. I am so sorry that [redacted] was misinformed and had a frustrating experience.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (2000, 8, 2015/12/10) */
After a filing a complaint here with the Revdex.com, contacting my credit card company and contacting Target via their social media outlets my claim has been resolved.
The package was expressed to the desired address and all shipping costs were waived. I was not contacted by the company so I have no idea how this came about. I personally have nothing else to complain about because they fixed their mistake and as a consumer I feel that's all you can ask.
However I do feel it's a general policy issue that may be worth looking into both by the Bureau and Target.
Thank you.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address her concerns. The item she offered as a trade – in met the terms and conditions of the stated advertisement. We have issued the guest a Target...

GiftCard. In addition we have contacted the Enfield Target store to share her feedback.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrated she must’ve been when she noticed that her daughter’s birthday present was being sent to the wrong address.   When an order is submitted, it’s immediately sent to the fulfillment...

center to begin shipping. There is only a short window to modify or cancel an order before it begins to start the shipping process. Unfortunately her order passed that short window by the time that she called into guest services.   I was able to confirm on FedEx’s website that they were able to update the shipping address and it was delivered on 11/26/2016.   I hope she'll give us another chance and continue shopping with us.  As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration and inconvenience this may have caused our guest. Based on our research, we are unable to issue a refund or offer a replacement for the eBay Gift Cards.  The purchaser would be the only one to...

have the email address, zip code and order number to access the eBay gift cards. I also confirmed that each of the gift cards was opened and accessed, which takes away any option for a refund. If the guest feels that his gift cards were used without his permission he’s certainly welcome to contact his local law enforcement office and file a police report. Please keep in mind that they only investigate who redeemed them and they don’t decide if a refund or replacements are issued. Since the gift cards have been accessed and were delivered to the guest. Target won’t be issuing a refund or replacements. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The response provided explains the reason for the extra .01 which the customer service agents could not explain previously when I contacted the number listed. However, I still need clarification about the "debt letter" I was told about but never received. How can I obtain confirmation that there is no open debt remaining? Please advise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted], I had tried to call you based on a note you left on my account and was not successful in reaching you. Before making this dispute I had asked repeatedly if this shipment was coming from Texas, since I had received an email stating that the delay was due to a "hurricane in my area". I knew I didn't have a hurricane so I thought maybe it came from there, but was just talked over or treated as if I was lying about receiving the email. I was still repeatedly told the order had ship. Any explanation would have been satisfactory and I would absolutely understand if the store was involved in the hurricane. As for the rep that treated me horribly I thank you for reaching out and coaching her. She absolutely needed it and shouldn't be talking to any customer that way.Please issue my refund and I will go ahead and place a new order the remaining 6 pairs. Thanks! [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I understand Melissa’s daughter had such a tough time trying to get her purchased order. I know shopping for the holidays can be a stressful time of the year and I’m sorry to hear that we added to that stress. I can only...

imagine her disappointment after being informed that her original package was lost in transit. After reviewing the 2nd order that was placed on 12/03/0216, I confirmed the Beats Headphones was given to FedEx 12/06/2016. On 12/08/2016 the shipment was in transit to the local postal office which arrived on 12/09/2016. The very next day on 12/10/2016, the shipment was delivered to the address provided on the order. I recognize [redacted] has been waiting a very long time for the new order to arrive, and I sincerely apologize for the delay. I’m happy to say the issue has been resolved, and her new order for the Beats Headphones were delivered in time for Christmas. We greatly appreciate her patience and understanding, and we hope she has a wonderful Holiday Season As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:When I called Target for the return authorization and requested a prepaid return shipping label I was not informed I would be liable for any loss during the interim while in possession of the companies that Target hired for shipping; otherwise I would have returned the rings to a store if I was made aware of that option.  I have scoured the internet, visited several Post Offices and phoned multiple levels of the United States Postal Service in attempt to file a claim but they remain adamant that Target must file the claim since they paid for the shipping service.  Attached is a letter from the USPS confirming the box weighed more when I shipped it back than when Target received it and process the appropriate claim please? I am a military officer; my word is my honor.Thank you for your time and support.[redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   At this time we have no further resolution for the guest and we consider this matter closed.    Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that her order for her niece’s baby shower was cancelled without any explanation and that there’s an authorization hold on her account. Target doesn’t charge our guests until items are shipped and because the...

order was cancelled, Target sent an electronic request to the card issuer to remove the authorization hold. I understand how incredibility frustrating it can be to wait for the hold to be removed, but authorization hold guidelines are determined by the card-issuing bank, not Target, and vary from institution to institution. Unfortunately, there is nothing Target can do to escalate this matter further. Target strives to ensure our guests enjoy their shopping experience and to make that possible Target may review our guests’ order history from time to time to avoid future disappointment. If there’s been a number of recent unsatisfactory experiences with Target.com, we may invite our guests to shop the great selection of items available in their local Target store instead. Although, our team members have advised [redacted] that her order was cancelled due to a review, I can assure her that this is not the case. I’ll be sure to follow up with the team members that shared this with her to ensure misinformation won’t be provided going forward. Due to the security of our guest’s information, Target is unable to explain why the order for her niece’s baby shower was cancelled without speaking with her directly. I strongly encourage [redacted] to contact our Order Verification Team by calling them at ###-###-####. They’re available Monday through Friday from 7am-10pm CST and they’ll be more than happy to provide her with clarification. Guest security is a top priority for Target and we take her concerns very seriously.  Target does have a team that manually reviews orders for possible unauthorized activity, however, human error may contribute to an oversight and I’m sorry to hear that [redacted]’s order was one of them. Unauthorized activity, unfortunately, can happen to anyone at any time and I’m really glad to hear that she identified the charges, notified her bank, and was able to resolve the matter with them. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that she hasn’t received the love GiftCard within the specified time frame. I can only imagine how frustrated and confused she must have been since she has placed other orders in the past without any...

problems.   After reviewing her order, I’ve determined that there was a technical error within the order itself which was preventing the digital GiftCard from being delivered. I’ve alerted our online technical team so they can look into this further and take the necessary steps to prevent this from happening again.   As a result of the technical error, her order had to be cancelled. She’ll receive an email confirming that and the funds will be released back to her original payment method. If she’d still like the digital GiftCard she’ll need to place a new order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We discussed Target price **tch policy and clarified that clearance prices are not included. In addition we discussed how...

prices and promotions vary between stores and on-line. We offered [redacted] a gesture GiftCard to invite him back for a better experience.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-440-0680 and reference case number 15636367.   Sincerely,   Amy Target Corporation www.target.com

Thanks so much for contacting Target on behalf of [redacted]. I can only imagine how disappointing it must’ve been when the delivery of her package was delayed. Her package was successfully delivered on December 09th so if she’d still like a refund, I’d have to start the return...

process by sending her a prepaid return shipping label. The return center would refund her when they receive her items or she can return her items to her local Target store for a full refund. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn’t happen again. I also shared her experience with my leadership team so that they can look further into orders not being able to cancel after the email gives them the option to do so. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. As of today 12/19/2016, her order concerns have been resolved.As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target.com at ###-###-####. Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

As I previously explained, our system received an unknown response when we attempted to email her. Unfortunately there isn’t a way to pin point why our system received an unknown response error however it can be caused from a various number of reasons including settings within the email domain that prevent it from being delivered.   The $5 was deducted from her order’s total so no further action is needed. Target now considers this case closed. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting us on behalf of our guest [redacted]. Shopping for the holidays should be fun and easy and I want to apologize for any inconvenience this online experience has caused. If we determine that an item isn’t available once we start fulfilling the order we try to provide...

additional options, when possible. However, it’s understandable why [redacted] wasn’t able to take accept the option provided since the store was more than 100 miles away. I realize he’s asking to have the item delivered by Christmas but since the item completely out of stock online we’re unable to ship another L.O.L Big Surprise. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thank you for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the disappointing experience our guest encountered while trying to take advantage of the previous promotion. I understand our guest was seeking a price adjustment because the price was $1 lesser when she 1st...

viewed the item. Shopping online isn’t much different than shopping at our local Target Stores. If there’s a sale on an item today, but the guest decides to purchase the item at the later time the sale may no longer be valid. In that case, that same item could only be purchased for the current advertised price.I sincerely apologize for the disappointment we’ve caused after providing incorrect information about our subscription orders. I realize our guest was under the impression that every single subscription would qualify for the original sale price, but that wasn’t accurate. When a subscription order is placed a “Subscription Disclaimer” is provided before our guests can complete order. The information provided in that disclaimer is listed below:• Guest won't be charged until order is shipped.• The price will be confirmed when they enroll for the first subscription order. • After the first subscription order, we will confirm the price of the subscription item in the "Please review your upcoming subscription delivery" email which is sent about 10 days before it is scheduled to ship. I confirmed the original order was adjusted by $1, but going forward we’re unable to honor the previous sale price unless it’s the current advertised price. I recognize this experience hasn’t been ideal, so I’ve sent the guest a $10 eGC to invite [redacted] back for a better one. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, Shanetra Target.com Guest Services www.target.com

Initial Business Response /* (1000, 5, 2015/10/19) */
Thanks for contacting Target on behalf of our guest Ryan [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I am so sorry that the guest tried to contact Target.com several times and still didn't receive the...

information he was needing on a recent recall. At target, guest safety is our top priority. I have provided the guest several websites he can visit should he want specific information regarding the recall on the Chefs Ceramic Chicken Roaster.
I also understand that the guest wants an alternative refund method, as he no longer has the credit card used on the original order and he doesn't want a refund in the form of a Target GiftCard. I advised him that to accommodate this request, he would need to return the roaster to his local Target Store and they would be more than happy to refund an alternative credit card. I also attached a copy of the original invoice for his convenience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not receive response via email. If I receive this response by email or response by mail with original receipt, I will accept these conditions.
Additionally, I would like an update to the customer service problem.
Final Consumer Response /* (2000, 15, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded the money; however, this does not do anything about the poor customer service. I hope the take responsibility for their employees actions.
Final Business Response /* (4000, 9, 2015/10/28) */
Thanks for contacting Target on behalf of our guest Ryan [redacted]. Upon receipt of your contact, I emailed our guest to address their concerns. I understand that the guest has not yet received my email response. The initial email was sent on 10/19/2015 at 3:17 pm to the email address: [redacted] I have forwarded the original response to the guest. Depending on an individual's firewall and computer settings, they may want to either check their spam/junk folder or whitelist/approve emails from [redacted]
As I stated in my original response to the guest, it should not have taken multiple calls and a letter for them to get the answer they needed. I certainly understand that this wasn't the best guest experience and for that I am sorry. I have forwarded their comments and experience on to our leadership who will review them with our staff members.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.