Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we partnered with our mobile phone team. They have the GiftCard for Mr. [redacted] and will arrange to have him pick it up at the mobile desk located within the Schaumburg Target...

store. They will be contacting him directly. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

I am rejecting this response because:
It is my belief that Target should honor the price listed on their website or it is considered false advertising.

Thanks for contacting Target on behalf of our guest [redacted].   It sounds like [redacted] has been disappointed by both the quality of her desk and the lack of a prompt resolution to her issue; I’m truly sorry for any frustration she’s experienced. Replacements for furniture can only be...

issued up to 90 days after the original order date. Target confidently stands behind the Threshold brand and we guarantee Threshold furniture for up to a year, but past the 90 day return policy date we can only issue refunds, not replacements. Because a replacement was created 7 months after the order date, the order process can’t flow correctly and the replacement will never ship.   I understand [redacted] isn’t able to take the damaged desk back to her local store for a return, so I’m happy to say I’ve issued a full refund of $114.47 to her Visa. This refund may take up to 14 business days to post to her statement. She may keep or dispose of the damaged desk as she sees fit. In addition, I’ve issued a $25 GiftCard to her email address. I realize this hasn’t been an ideal experience for [redacted] and I’d love to invite her back to place a new order with us; I’m confident that we’ll be able to provide her with the kind of online experience she deserves as a Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 7, 2015/10/01) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address his concerns.
I'm sorry to hear he has experienced unauthorized access to his Target.com account and his saved...

GiftCard was transferred to a mobile number that isn't his. I can only imagine the frustration and inconvenience this has caused him.
After reviewing the information he has shared, I've requested a replacement Target GiftCard be sent to the mailing address he has provided. He should expect his GiftCard to arrive in 3-10 business days. If he doesn't receive his replacement card by the 10th business day, I've encouraged him to let me know.
Guest security is a top priority for Target, and we take his concerns very seriously. To prevent future activity on his account, I've disabled it. I've strongly encouraged him to change his email passwords to prevent unauthorized access to his emails.
I know this has been a big inconvenience for [redacted]. While I'm not able to change what he has already experienced, I've shared his experience directly with our senior leadership team and Target will continue to work toward ensuring our guests are always able to shop securely with Target.com.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Initial Business Response /* (1000, 5, 2015/11/09) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
After reviewing the guest's order invoice I show that they weren't charged for shipping. The...

shipping was applied to the order at the time the order was placed but the total of the order was then adjusted once the order shipped. I've attached a copy of the order invoice to this email.
Once an order has been submitted there is only about a 30 minute window in which an order can be cancelled. We process order quickly so they ship to our guest as soon as possible.
The shipping address listed on the order is the same as the billing address.[redacted] Santee CA 92071. The shipping address may have defaulted back to an old address. Advised the guest to delete any old addresses from their account.
We've been experiencing technical issues with our phone system which has caused some calls to be dropped while in progress.
Advised the guest if they want a replacement they'll need to place a new order as the items have already been delivered. I've issued a refund in the amount of $37.51 which should post to guest's Target debit card in 3-5 business days. I also requested a $15.00 Target eGiftCard to invite the guest back to Target.com for a better experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with the Orchard Park Target store who were able to assist Ms. [redacted] with her return.  As always, we appreciate...

the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because: what gives them authorization to withdraw money from your account after the subscription was cancelled 3 weeks prior ? Then they state 7 - 10 business days to get a credit? This is classic poor business practice and extremely poor customer service ! Also I was told the line about the tech department at least 5 different times ! My family and friends will not shop target again

Hello, Thank you for contacting us on behalf of [redacted].  Upon initial review, it appears that this guest submitted multiple orders utilizing the promotion under several different names and email addresses.  In order for us to complete this investigation, please provide us a list...

of all orders submitted on 12/4 for GiftCards.  This list should include all orders, regardless of the status of the GiftCard. Please note, this is the same complainant as prior requests under names [redacted], and [redacted] Thanks,CaraGiftCard Operations

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address her concerns. We partnered with the store who were able to refund the items back to Ms. [redacted]’s account. We requested some additional...

information about her previous returns to see if we can assist in getting her additional items refunded at her full purchase price but have not heard back from Ms. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of...

any merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.Sincerely,Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how frustrating it was for him to wait for his refund after returning his Drone.   The guest’s refund was processed back to his PayPal account on January 28th in the amount of $474.99. The guest will...

want to contact PayPal if they have any further questions or concerns regarding his refund.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting us regarding the concerns of our guest [redacted] about her recent orders for our Target Beauty Box.I understand that the guest had multiple questions regarding the delivery and payment of her recent order.  I sincerely apologize that she wasn’t provided the correct...

information when she originally called.  Her orders showed that they were received by UPS and that is when she was charged.  The beauty boxes were sent in bulk and because of this, they were not scanned each day; the individual shipment scans were broken down and posted when they were received at the destination location.  UPS then handed off the delivery to her local Post Office which added a couple of days to her actual delivery date.  However, tracking does show that one her orders was delivered to the wrong Post Office which resulted in a four day delay.  At this point, I’m showing that she has been refunded for two of the orders, but all three of her orders were delivered as follows:- Order [redacted] - EDD 12/09-12/13 on 12/13 transferred to USPS and delivered 12/15- Order [redacted] – EDD 12/09 – 12/13 transferred to USPS and delivered 12/17 delay in delivery was transferred to wrong post office initially- Order [redacted] – EDD 12/09 – 12/13 transferred to USPS 12/07 and delivered 12/14I’m very sorry that these orders have caused her so much time and frustration.  I’ll be sure to share her experience with our Senior Leadership Team and provide any necessary feedback for the team members that helped her.  At this time, hopefully she is enjoying her December Target Beauty Boxes.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: Target is the company who sold the gift cards to me with no values. They should give me a reasonable resolution in this matter.

Thanks for reaching out to us regarding the concerns of our guest [redacted] and her concern about an unauthorized Target.com purchase.I was able to speak to the guest today regarding her concerns and because I needed additional information in order to look into this issue.  She let me know...

that her bank was able to take care of this issue for her.I understand that she remains upset that Target was not able to provide more help for her in this situation besides advising her to call her bank.  Unfortunately, we are unable to locate an order when the only information provided is a date and amount of purchase for an order placed anonymously with a third party credit card.  For our guests security, credit card numbers are encrypted and we are not able to search our system with a credit card number.I apologize that we were unable to provide her more peace of mind for concerns.  I'm glad to know that in the end this situation was taken care of for her. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I understand that our guest received the wrong item in his order.  I apologize for the frustration this has caused him.  I reached out to him and let him know that we do need to have the wrong item returned in order...

to process either a refund or to have a new order sent to him.  Once our returns center receives the return, they will process the refund or send out the replacement order.I apologize if this information wasn’t fully explained to him and will provide the necessary feedback to the team members that assisted him in setting up a replacement order.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2015/11/06) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she wasn't provided with the price adjustment. The reason the store was...

unable to provide her with the price adjustment is because she placed the order with Target.com and the items weren't purchased in the store. Due to system limitations they weren't able to make that adjustment as our payment systems are on different platforms.
Target strives to provide excellent guest service and I'm very sorry to hear this wasn't the case. I will follow up with that team member as well as their leader to provide coaching to ensure this doesn't happen again.
When she placed her order for the dining chairs they were on sale for $140.00, the dining table was on sale for $245.00. So her items only came to $432.00, with the sales tax of $34.00 her grand total was $466.00. The promotion she was trying to take advantage of was "Spend $500 and save $200" but her items didn't qualify for a couple reasons. The first is that promotions can't be applied to previous orders and I've attached a screenshot which shows this disclaimer. Had she placed her order during the promotion time period of 11/1 - 11/3 the item total would have needed to be more than $500 and it wasn't.
Target won't be honoring the price adjustment the guest requested but I have sent her a Target GiftCard to invite her back for a better experience.
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted]I’ve reached our guest on 07/18/2016 and requested for the following information for further research:? The GiftCard numbers that were used for the cancelled order.? The amount that was charged on your credit card? The email address...

that was used to place the order.? Any other information that is helpful for me to research your experience[redacted] provided two GiftCard numbers and forwarded the order acknowledgment email for order [redacted].Our systems normally record orders information including cancelled orders and I’m not sure why this order [redacted] didn’t pull up for me and I’ve escalated this issue to our technical team for further research.Here is what I’ve found for the two Target GiftCards that have zero balance:-The $50.00 Target GiftCard [redacted] was originally purchased in a store at 1907 E Victory Dr, Savannah, GA 31404 on 03/16/2016.-The $25.00 Target GiftCard [redacted] is a promotional free eGiftCard that [redacted] received from a previous order that was placed on 02/23/2016Both of these two GiftCards were fully redeemed in-store at 13831 Brookhurst St, Garden Grove, CA 92843 on 07/04/2016. They were used to purchase iTunes gift cards. With that being said, [redacted] weren’t charged for the cancelled order and Target will not be replacing used/zero balance GiftCards as we can only replace cards that have a remaining balance.[redacted] was able to confirm that the charges on her credit card weren’t made by Target. I’d recommend that she works with her issuing bank for further assistance with unauthorized transaction.We confirm that [redacted] hasn’t been charged for her cancelled order and Target considers this matter closed.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

I am rejecting this response because: I already purchased another tv from a company that could fulfill what I was promised.  This is the third time I have been screwed over by Target.  I will not purchase anything from your company again.

I am rejecting this response because:As stated in my initial complaint, the TV stand has already been put together. I refuse to disassemble it, find another box to put it in (because the original one has been thrown away), and haul it back to Target. That's absolutely obsurd. Just reissue the $25 gift card and I'll use it to go towards the purchase of another TV stand later down the road.

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her disappointment when the beanie she ordered wasn’t delivered by the estimated delivery date provided. I know when she contacted Target regarding this matter she expected a fast and quick resolution and this...

clearly hasn’t been the case; I’m deeply sorry. I’ve requested a manual refund of $1.46 back to her REDcard for the beanie she never received. She’ll receive the refund within 5-7 business days. Target strives to provide our guests with an effortless guest service experience and the experience she’s described is unacceptable. I’ll follow up with the team members that she spoke with and their leaders to provide coaching to make sure they’re familiar with the process and procedures Target has in place. This will ensure that they’re confirming a replacement is wanted before one is created, and that correct information is being shared with our guests going forward. I recognize there are many options on where [redacted] can shop, and that’s why I truly appreciate that she’s been a loyal Target guest. I’ve sent her a $10 Target eGiftCard to her email address. While I know I’m not able to change what she’s already experienced, I have confidence that if she uses the eGiftCard toward a new order she’ll have the experience she’s come to know and love from Target. I understand my apologies may not completely eliminate [redacted]’s frustration, but I hope she’ll give us another chance and continue shopping with us. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.