Target Corporation

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear Mr. [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. I understand that our Ahwatukee Target store would not price match an item for you after you drove to purchase it. Per our price match guarantee - The item must be the identical item, brand name, size, weight, color, and quantity and model number. It must be in stock at the time of price match. Because the item you were attempting to purchase was not in stock on Target.com the store was unable to honor that price match.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.  Sincerely, Amy Target Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted] Garrison.   This is certainly not the type of experience we want to provide our guests. Please accept my sincere apologizes for all the frustration that has come about with trying to cancel the subscription. Not being able to cancel...

subscriptions is a known issue and our tech team is working to get it taken care of. [redacted]’s subscription has now been cancelled, and she won’t receive any further shipments. I have also sent [redacted] a $5 eGiftCard for the inconvenience. She should receive that within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
"Nancy" here apparently has a severe case of ADD, or is indicating typical sociopathic behavior by issuing such a shallow and inattentive response. 1.  There is no "Ms." [redacted].2.  I specifically asked that this notice be passed to Target's legal dept, as this is a demand to defend and protect my property rights which Target has violated.3. The attack on my internet resources continues.  When I said this is to stop immediately, I meant just that.  I don't care what steps are required on the intruders end, even if it means a complete shutdown of their data centers. What they are doing is intrsive and thereforew unethical!

I am rejecting this response because: it's not possible for there to have been a payment issue since I paid with a gift card and they even charged it for my purchase. They claim they credited my gift card back even which means they received payment but chose to cancel my order for no reason.

Thanks for contacting the Target.com Executive Offices regarding the concerns of our guest, [redacted].I’m very sorry for the frustration that a refund for a missing order has caused her.  I’m showing that the original order amount was for $39.91; she was issued two refunds that total $29.91...

- $26.14 in 12/14/2017 and $3.77 on 12/31.2017.  The reason the refund was reduced by $10 is because when a promotional GiftCard is earned on an order, the refund is reduced by the amount of the earned GiftCard, in this case the $10 eGiftCard.  I realize the order not shipping is through no fault of her own and I’ve gone ahead and refunded her the $10 difference; please keep in mind this can take up to 5 business days for this to appear back to her Target REDcard.  She was provided a $15 eGiftCard by another team member, she can use this on a future purchase so we can provide her the experience she deserves.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Thanks for contacting us and letting us know that our guest Brian [redacted] continues to needs assistance with his pick-up in store order.I'm understanding that he has cancelled the order, but believes that the Target GiftCard used on the order has been charged.  I’ve verified that the balance of his GiftCard ending in 6392 does have the full value of $10.00.  The GiftCard wasn't charged, but there initially was a hold for $4.35 placed on it.  These funds were released back to the card when the order was canceled.Target considers this matter closed as there are no other options for this situation.

Thank you for contacting us on behalf of [redacted]. We received a contact from [redacted] through normal contact channels and resolved this issue for him on 3/27/2017.  Case [redacted].  Please consider this resolved.  Thanks,Cara GiftCard Operations

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. We partnered with the Sarasota Target store and found a similar printer. The Lead On Duty agreed to let the guest...

purchase the similar printer at the sale price of the desired printer that is out of stock. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].  Sincerely,SonzarayThe Target teamwww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I appreciate Mr. [redacted]’s position, and I thank him for taking the time to follow up on this situation. Because the tracking information and trace information do not correlate, the FedEx representative I called was unable to confirm the absolute status of the package. However, after speaking with FedEx at length, I was able to transfer from speaking with representatives directly to the investigator of the trace. He was able to confirm that in this particular situation, the tracking information listed on their website was completely incorrect and the package is confirmed as lostIn light of this information directly from the primary investigator, we will be providing Mr. [redacted] with a refund for this particular case. He will see the amount of $1644 return to him in the form of three new $200 GiftCards to his email address, and the remaining amount of $844 will post back to his AMEX in 7 – 10 business days. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:They did not refund me the $20. I actually went in the store to return the items to receive my refund. Also, I reordered the items that the Target is stating are not in stock personally. It is truly unfortunate that a company of this magnitude would lie.  TARGET MUST DO BETTER.

Thanks for contacting Target on behalf of our guest [redacted].  I can only imagine how disappointing it must’ve been when the Hendrix Dining Chair was no longer on sale when she tried to purchase it.  It looks like that chair comes in different styles. Does she remember which one...

specifically that she was interested in? Sometimes, only specific styles go on sale based on popularity and inventory so I’d like to look into this further. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I can’t imagine how frustrating it must have been when she noticed two charges on her bank statement. I want to assure her that she wasn’t overcharged for her order. Target doesn’t charge for an order until the items ship. When an...

order is submitted, Target places an authorization hold on the bank account to place the funds on hold and we charge for the items as they ship and the authorization hold automatically falls off of their account. You can find more information regarding authorization holds by copying and pasting the following link into a new web browser:http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0...⇄ does have a headquarters building located in Tempe Arizona where the team member she previously spoke with is from. I have followed up with the team members that she spoke with to provide coaching and ensure that this doesn’t happen again. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.JennaTarget.com Executive Officeswww.target.com

I am rejecting this response because:
At no point is having three holds against my account acceptable regardless of your practices and directing me to my banking institution once again, as stated in my initial complaint, is of no help because my banking institution will not remove holds requested by Target without a representative of Target requesting them to do so. This response is another example of Target passing the buck to someone else who has no responsibility to Target's customers and did not provide substandard service. The only entity not trying to help their customers is Target; meanwhile my banking institution has attempted to bend over backwards for complications caused by Targets poor billing practices. I reject that Target just says "oh wait a few days and the two holds will fall off your bank account". What if that was the only money I had? What if I had other bills those days? It is improper practice to renew a hold (i.e. request a new hold) when the first has not expired; this causes double and triple holds and extremely inconveniences your customers, which it appears Target has no concern for.

I am rejecting this response because:I can no longer access previous chat logs for past orders in order to verify the exception that Target spoke about. All I have are emails from those past orders stating that they are sending gift cards (twice!) to me. You clearly do not make exception twice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It should have not taken contacting the Revdex.com to get a resolution. No one wanted to rectify the situation until I noted I contacted the Revdex.com.The Team Nember also wanted me to wait weeks to get the 20% back, after I was told it would be done as soon as possible by a different Team Member before I placed the order. You really need consistency among what your employees tell your customers. This was a disappointing experience with Target!

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that their Target GiftCard was used without their permission. I can only imagine how frustrated and confused they must’ve been so I appreciate the time they took to bring this to my attention. I’ve...

reviewed the transaction information and have requested a replacement Target GiftCard be mailed to the guest for $225.00. We're replacing the missing $200.00 + $25.00 to help bring them back into our stores. The GiftCard will be shipped today and will arrive within 3-5 business days. Due to the high dollar value the GiftCard will be mailed with UPS and will require a signature upon delivery. UPS will attempt to deliver the package up to three times. If the guest isn’t available on the first attempt, UPS will come out two more times. Should the guest not be available on the third attempt the GiftCard will be returned to Target.   When our guest contacted our GiftCard department they followed the correct policies. Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. Their GiftCard had been fully redeemed so there was nothing available to replace. To ensure that no one is able to access their Target.com account, I recommend that they reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Unfortunately, the store that I went to Customer Service with the original receipt for help kept the receipt for some reason. Totally understand the decision.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to discuss concerns. The Olive Branch West Target store reviewed a video of her transaction and determined that a person who was shopping with [redacted] picked up...

the bag that contained the two GiftCards in question. We checked and the GiftCards had their original balance. We were able to close those GiftCards and called [redacted] offering her a Target GiftCard as reimbursement. [redacted] has not returned my calls. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

Thanks so much for reaching out on behalf of [redacted].   I personally understand how important it is for all baby furniture to be safely put together. I really want to get this dresser returned back to Target.com so that I can refund him.   When the item is unassembled and...

packaged for shipping, I’ll schedule UPS to pick it up from their apartment building and process their refund. Since they’re outside of the return policy timeframe, I’ll personally be tracking their return and processing their refund.   In the meantime, I went ahead and sent him a $25 Target eGiftCard to help purchase a little something for their baby, on us!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

I’m understanding that she’s wanting to be refunded by having a check mailed to her.  Unfortunately, the refund is unable to be issued in the form of a check.  At this time, Target doesn’t accept checks as a payment method and therefore refunds cannot be issued in that form.  The guest paid with PayPal.  Refunds for a PayPal payment are in the form of a Target GiftCard; this information is provided during the checkout process.  I’ve noted below the two options that are available in order for her to receive a refund.1.  I can email another electronic GiftCard, but I need her to provide me with an alternative email address, preferably one with a different domain such as @gmail or @hotmail2. I can mail her a physical GiftCard to the address on the order, but this could take up to 10 days for her to receiveI will issue the refund back to the guest once she provides which one of the two options above she prefers.