Target Corporation

I am rejecting this response because : what target return policy has expire? please keep this complaint in records so buyers can be aware that the extra 2 year the sell person do not cover what they say it does and that to be very careful when purchase item without getting what is covered wrote down and sign by a store manager because that extra warranty they sell is a piece of junk and customer be aware of target warranty  that they have your sell person sell you that they will not stand by. will never purchase another item from this store that requires protection. KEEP THIS COMPLAINT ON FILE ABOUT TARGET.

Thanks for contacting Target on behalf of our guest [redacted].   It sounds like Mr. [redacted] is eager to receive his items from us and is concerned that there may be a delay. I have good news! Mr. [redacted]’s shipment was delivered via UPS tracking number [redacted] on 6/6.  ...

Target estimates a delivery date-range during checkout based on general service guidelines for each shipping method. Once the order has been assigned a tracking number, we encourage guests to review the tracking information on the shipper’s website for the most accurate delivery information.   In this case I’m happy to say that Mr. [redacted]’s items arrived in a timely manner in accordance with the delivery date our team members recommended to him. If he would like to return the items for a refund, he may do so quickly and conveniently at his local Target store.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns with Cartwheel offers. We reviewed again how not all items are available in all markets.  [redacted] feels Cartwheel coupons should be accepted on Target.com orders. [redacted]’s feedback is being shared with our Cartwheel team for further review and follow up. As good will gesture GiftCard was sent to invite [redacted] back to Target for a better experience.  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I understand Ms. [redacted]’s shipment has been delayed, and she’s concerned that the package may be delivered at a time when she is not available to receive it. I completely understand Ms. [redacted]’s concerns, and I see that the...

shipment is still currently in transit with a scheduled delivery date of 12/21.   I understand how frustrating it is that major shipping networks have been disrupted by winter storms across the nation. We do our best to provide our guests with an estimated date of delivery for their order, but the dates provided are estimated and may be impacted by issues such as weather. Due to systematic limitations, we are unable to assist Ms. [redacted] with any of the options she suggested.   However, Ms. [redacted]’s order is being delivered through UPS, and UPS offers the option for packages to be held at a local facility for pick up through their My Choice program. Enrollment is free and it allows guests control over certain aspects of their delivery.   We recommend that Ms. [redacted] follow up with UPS to see what options are available to best suit her needs until she is free to retrieve her shipment.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We reviewed pricing or typographical error are excluded from Target’s price match policy. Also manufacturer coupons will be...

applied after a price match is made, Target coupons, including Cartwheel offers cannot be applied with a price match. As a good will gesture sent a GiftCard to invite back for a better experience. Ms. [redacted]’s comments also shared with the Strongsville Leadership team for further review and follow up so we can improve on service and help avoid any issues like this in the future.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

I am rejecting this response because:I still show that I was over charged $22.54. I received my items, so the charge should've been put back on my card. I told the representative that I understood how Target charges their online ordering, however, since I was charged the entire total of my order, then another $22.54, the $22.54 is an additional charge, that needs to be refunded immediately.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because:
The item was not sold out when I ordered it, it became sold out after they canceled my order, and I called in and talked to their verification department and they told me it was canceled by mistake. This item is now discontinued and no longer available to order, so I am unable to obtain this item because of their mistake by canceling it. I feel I should be compensated for the full cost of the item $399 that is no longer available anywhere to order because of their Major mistake.

I am rejecting this response because:
I respectfully submit the following response to the businesses reply. As the business has failed to address my concern regarding false and misleading information given by Target employees I reject this response. While I understand that inventory is seemingly a challenge for this company, especially during sales, this does not excuse Target corporate for fabricating a story that they had contacted the local store requesting a "visual" when clearly they hadn't. The company believes my frustration to be over available product, which it is not. My frustration is with how the situation was handled.

Initial Business Response /* (1000, 5, 2015/07/10) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns.
We've documented the merchandise concerns. In addition we've provided the...

guest a small gesture for the experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that his Target eGiftCard was used without his permission. I can only imagine how confused and frustrated he must have been when he noticed that his $100 Target eGiftCard no longer had a balance. This certainly...

isn’t the experience I’d like him to have, so I appreciate the time he took to bring this to my attention. These cards were distributed by another company and we've been informed they will be handling and resolving these Gift Cards. Please contact Citibank at: ###-###-####. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that she had such an unpleasant experience after taking advantage of the $15 Cartwheel promotion. Since cartwheel can only be applied to items that are purchased in-store, all of the items selected for in-store...

pick-up were cancelled from her order. The reason for the price difference, is because Target.com prices are not always aligned with Target in-store prices. I understand our guest is seeking a refund, but since the items we’re purchased in-store were unable to provide any discounts to her online order. I realize this information wasn’t provided during checkout, so I’ve sent her a $25 eGiftCard to invite her back for a better experience. The eGiftCard should arrive to her email within 4-24 hours. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.ShanetraTarget.com Guest Serviceswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apology for any frustration and inconvenience she experienced when she didn’t receive the iPod and her recent order for baby clothes was cancelled.   Her iPod did ship from our fulfillment center...

and was lost in transit on the way to UPS. When our team members tried to replace the iPod, it was out of stock. Our buying teams strive to keep popular items like this in stock, especially around the holidays but sometimes the demand exceeds their expectations.   After speaking with our order verification team, we were able to find that someone else in the same apartment building as her was blocked from ordering with Target.com and they also had the ‘Capture Mail’ in their address. When the team blocked the whole address, it also blocked the ‘Capture Mail’ meaning anyone that included that in their shipping address, would also be blocked. I was able to have that taken that off of the block list, so going forward she should be able to place an order on Target.com without it canceling.   I can only imagine how disappointed she was with her recent orders but I hope she can give us another chance and continue shopping with us.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].  We're so sorry to hear about our guest's experience while trying to find out why his Target Visa Debit Card wasn't activated. We were able to speak with the guest via telephone conversation, and provided him with a replacement...

Target GiftCard for the requested value that was to be loaded on the Target visa Debit Card. Since the guest has accepted this as a suitable resolution, no further action is required.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.  We reached out to the Assets Protection Team Leader at the Mt. Kisco Target store and asked her to review your purchase and return experience on video. In both instances the item (Fitbit) was scanned, not hand keyed as suggested could have happened. Because the POS system declined the refund we are unable to assist with this return.  Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future and allow us to provide the great guest service you deserve.  We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I'm sorry to hear our about the lengthy amount of time wasted while trying to receive her Target.com order. I can only imagine their disappointment after taking multiple days from work to wait for a shipment that never arrived....

Shopping on Target.com is supposed to be fun and easy, including the successful delivery of shipments and I’m sincerely sorry that wasn’t their case. Our “PayPal Disclaimer Information" is visible to guest through our “Target.com Help Pages” and on the “Checkout Page” when guest selects PayPal as a payment option.Our guests are provided with this hyperlink “How do returns work if I pay with PayPal?" once the PayPal method is chosen". Shortly afterward an additional message will pop-up stating "Since we can't credit your PayPal account, a refund will be issued in the form of a Target GiftCard if returned by mail. A refund will be issued in the form of cash if returned to store".I realize when [redacted] purchased this item her intentions wasn't to return the shipment. But, since the Sofa arrived damaged they decided to return it because it was no longer usable. With that being said, I completely understand her disappointment after being sent an eGiftCard in the amount of $574.96 for the returned shipment. After reviewing her order details, I confirmed a PayPal exception was made. As a result, the $574.96 eGiftCard was closed and the full amount was refunded back to her PayPal account on 01/13/2017. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)591-3869.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
I never received the phone from this order. The box came empty. Clearly the phone was stolen. I filed a claim with UPS (tracking #  [redacted] ) And UPS took responsibility for the item, however they won't pay the amount of the phone to me as they say that their contract is between the shipper (target) and them.  All I need Target to do, is claim the money, then pay me. Thanks [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted] is disappointed with the cancellation of his recent orders, and I apologize for any frustration we may have caused him. It sounds like he attempted to opt-in for the initial delay for his items on...

12/20 and wasn’t able to successfully use the email we sent to approve the delay.Upon researching, I see that on 12/20 we proactively re-decided these orders in an attempt to fulfill them. Because Mr. [redacted] was attempting to approve the delay of the items at the same time that the order was being re-decided, the opt-in emails may not have functioned correctly. Of course, we’re glad Mr. [redacted] has brought this issue to our attention, and I’m happy to say that we have teams currently reviewing this process for any additional issues that may be appearing with the opt-in feature for our guests.Re-deciding an order is not the same as a confirmed shipment and I’m so sorry that Mr. [redacted] was told by our team members that the orders were being sent out and delivered. On 12/22 the orders canceled due to inventory, and at this time the specific item is no longer available.While I am unable to reinstate the orders as Mr. [redacted] requests, I’m happy to say that we do sell similar items of the same brand online. For the issues he experienced, I’m sending Mr. [redacted] a $15 GiftCard, and I welcome our guest to place new orders at his convenience for the items he needs.We appreciate his suggestion to add more information to cancelled orders, and I’ll be sure to pass his feedback along to the appropriate teams.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that he sent back three iPads and hasn’t been refunded yet. I realize that $1,050.00 is a lot of money, so I can understand his frustration. Rest assured, Target manually opens all packages which are returned....

Our team manually verifies that each item being returned is in the box and if not, and the item is a high dollar item, the team sends an email to our corporate office. When we received the returned box, it was sealed, however the package only contained bubble wrap, no iPads. As a result Target won’t be issuing a refund. This information has been shared numerous times with our guest and they refuse to accept the resolution. Target will not be issuing a refund until the items are returned and there are no other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].