Target Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.While the promotion was honored, I am still taken aback that the customer service representatives I spoke with on two separate occasions treated me as if I were being dishonest since they claimed they could not find the promotion in any if the so called "ads" they looked through. I feel it is a tactic as well as keeping me on hold for long periods. "Amy Supervisor" acted very unconcerned about the issue and unconcerned that Inhad this issue before and would be filing with the Revdex.com. What does this say about how much the employees care about this company or customers?I won't be shopping online again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thanks for contacting Target on behalf of our guest [redacted].   I apologize for any confusion regarding our PayPal return policy. Ms. [redacted] cites our return policy, with concerns that it contains no information regarding PayPal returns.   The information is listed in our return...

policy on Target.com under the question “How will I be refunded for my return?” where it states, "If you made a purchase using PayPal, a refund will be issued in the form of cash if returned to a store, or in the form of an electronic Target GiftCard if returned by mail.”   In addition to the information being listed in our return policy, every cart with PayPal elected as payment is linked to the PayPal return policy with a hyperlink titled, “How do returns work if I pay with PayPal?” Clicking the link brings up a popup window during checkout which states “Since we can't credit your PayPal account, a refund will be issued in the form of a Target GiftCard if returned by mail. A refund will be issued in the form of cash if returned to store.”   Although I’m unable to offer Ms. [redacted] a PayPal refund for this situation, I’m happy to say she will be receiving an additional GiftCard to her email address for the amount of $22.48. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,   Rachel Target.com Executive Offices www.target.com

Initial Business Response /* (1000, 5, 2015/10/19) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that the Our Generation outfit set was cancelled due to being...

recalled.
When she placed her order it was submitted for the Our Generation Deluxe Retro Outfit "Gotta Bowl". I understand that she was looking to purchase the Our Generation Deluxe Retro Classic Chic Outfits which showed that it had four outfits for $16.99+tax.
I called the Beaumont Target store and spoke to the guest service desk to get a better understanding of what happened.
The Our Generation Retro Outfits come in an assortment pack, each outfit is sold separately, so when her package was sent to the store only one of the four outfits was shipped. I've looked on several sites, including Our Generation, to see if the four outfits are even sold as a set and they are not.
When she tried to pick up her package the system was trying to apply the charge for all four outfits within the assortment pack and not the one which she had paid for. So the team member would have needed to cancel her order and then ring her out at the register if she had wanted to purchase the outfit set.
Since she didn't want the item the team member cancelled the order but chose the wrong reason. The "Recall Cancel" option is right below "Out of Stock" reason for cancellation. The reason for cancellation is recorded on the order so that's the only information that our team members are able to see when she called.
I realize this hasn't been the best experience for our guest so I've requested a Target GiftCard to invite her back for a better one.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually all four outfits was shipped and the srore refused to honor the price that I purchased them for. I don't belive a $10 gift card is acceptable. I would like to pick up my order which should still be located at the store or have a gift card in the amount of $59.51 which is the price difference for the four outfits total that was originally purchased
Final Business Response /* (4000, 9, 2015/10/21) */
I'm very sorry that the store refused to honor the price. In our system it shows that she was only being charged for the one outfit which was the "Gotta Bowl".
Target won't be issuing any further GiftCards for this situation. At this time I have no further options for the guest and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how upset she must’ve been when her order confirmation total was higher than her cart total before she checked out.   Target.com estimates the tax due on every order during checkout, but we don’t bill...

the payment method until we ship the item. Many factors, including tax exempt status and the shipping address, can change the estimated sales tax between order placement and billing. This may cause the final tax amount to differ slightly.   The current sales tax for Saint Louis Missouri is 8.68% so here is a breakdown of her order:   Apple AIR 2                 $374.00 Shipping                     + $4.00 Shipping Discount          -$4.00 REDcard Discount          -18.70 Total                          $355.30 With 8.68 % Taxes       +30.84 GRAND TOTAL            $386.14   The guest was charged correctly so I’m unable to refund her.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reviewed the guest’s case and order summary and show that they reached out to multiple departments for a resolution. I received their case at the same...

time a team member on our order research team received it.  From this point forward our Order Research team will be working to resolve the issue. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 5, 2016/03/02) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to obtain more information. For our credit team assist, the receipt was required. The guest did not have...

the receipt for the transaction. I requested the information we needed to search our electronic journal to try and find the store receipt. I found a couple of receipts, but they were not the same amount of the transaction mentioned in the guests complaint.
Upon further follow up with the guest, he said that a credit had been issued for the extra charges.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Terry
The Target Team
www.target.com

--------------------------------------------------

Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
Thank you for responding to our request for additional information. Because you did not have the receipt for the transaction in question, we tried to find the receipt information that was needed by our credit team, to assist further.
As mentioned in our conversation, I tried a number of searches and found two transactions, however they did not match up with the amount you mentioned in your initial complaint. When I called today to see if you were able to locate the receipt from the transaction, you said the credit for the extra charge had been processed to your account.
I'm glad to hear that this has been resolved. Thanks for contacting us. We always want to provide our guests with a consistent Target branded experience and appreciate the time you've taken to let us know about yours.

Sincerely,

Terry
The Target team
www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest Patrick [redacted]. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and reference case number 12894320 Sincerely, AmyThe Target Teamwww.target.com

Thank you for letting me know there is still some confusion regarding the $5 promotional GiftCard.I want to ensure Ms. [redacted] has a clear understanding of the charge she received. When a promotional GiftCard is applied to an order, the items it’s associated with are reduced by the amount of the GiftCard. The Dr. Bronner’s Orange Lavender Organic Hand & Body Lotion and the Everyday Coconut Cleansing Facewash were the only items that were applicable for the promotion. The lotion was originally $10.44 and the cleanser was $9.39. With the discount the lotion was reduced by $2.63 and the cleanser was reduced by $2.37, which equals $5. This is why she was only charged $7.81 for the lotion and $7.02 for the cleanser. Because these items were discounted, by $5, a $5 charge was issued when the GiftCard shipped out. Since the items were charged correctly, we are unable to issue any credits for Ms. [redacted].As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,MorganTarget.com Executive Offices

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear that [redacted] received the Skylanders Imaginators Starter Pack (Xbox One) with missing figures. I show that [redacted] contacted us via chat on 10/18/2016 and a team member sent her an eGiftCard of $20, $15.00...

was for the missing figures value and the $5.00 was for the inconvenience she experienced with this situation. [redacted] then called us on the same day by phone and had spoken with another team member who created a return for her to return the item to the store. This team member noted that he processed a refund but didn’t clearly note that our guest could keep the item. When an item is set up to be returned to the store, this requires our guests to return the products to the store for a refund. This was the reason why our team members weren’t able to verify that [redacted] didn’t need to return the item when she called back on 10/26/2016.For the confusion this has caused, I’ve went ahead and processed a refund of $80.24 for her order as an exception with no return is needed. [redacted] should receive $9.19 back to her American Express Card within 7-10 business days and $71.05 in a form of a Target eGiftCard to her email address on the order within 4-24 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of Mr. [redacted]. If you have any immediate...

questions or concerns, please contact me at ###-###-####.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent shopping experience at our Apple Valley store. I understand you were viewing the apple watches through the glass casing along with the iPads and saw signage for $199.99 pricing and felt the apple watches were listed at the same price.   I’ve followed up with the Apple Valley Store Leadership and they confirmed all tags had the correct item description with correct DPCI (Target’s nine digit item number) with matching correct price. As a good will gesture the Apple Valley Store Leadership offered a $20 discount to the weekly circular ad pricing (December 3, 2017 – December 10, 2017) of Apple Watch Series 3 (GPS) starting at $329.99 or Apple Watch Series 3 (GPS & Cellular) starting at $399.99.   Target empowers Store Leadership to handling pricing disputes and I’m sorry for any disappointment with your experience.   Sincerely,   Nancy The Target team www.target.com

I am rejecting this response because:Target's system sent me an email offer specifically designed to entice me to their site, conveniently when the product was no longer available (though their website showed it to be). Further, after I had discovered that I could not complete the purchase that they had just suggested, they then sent me another email making essentially the same offer.  As I had stated in my initial complaint, that sounds very much like a modern version of a bait and switch, and they should not be allowed to continue such a practice.Also, it seems a convenient excuse to claim that orders for three items happened to be cancelled the next day after the expiration of the offer.As to the comment that "Shopping on Target.com should be fun and easy", I find that humorous as it never is.[redacted]

Initial Business Response /* (1000, 5, 2015/11/25) */
Hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. We have called our guest, researched this issue, located the ad our guest...

was viewing and then we called back our guest and left him a message.
We have advised our guest that the sale details in the ad state: Subject to carrier terms and conditions. Terms subject to change. Subject to carrier terms and conditions. Terms subject to change.
The iPhone 6s plus 16 GB was on sale for $249.99 and the 64 GB version model was listed for our guests via a separate bullet point in our ad indicating that this model was also on available and on sale.

At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com


Hello [redacted],

Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.

Thanks for contacting Target through the Revdex.com regarding your recent experience.

I attempted to contact you by phone today, but was unable to reach you the second time. I'm following up with this email to address your concerns. Please accept my sincere apology for any frustration and inconvenience you experienced while attempting to purchase the iPhone Plus 64 GB.
Our Target Mobile Kiosks are operated by a third party. While our ad shows the AT& T logo, the details state that the iPhones are subject to carrier terms and conditions. At &T determines what plan(s) are offered. The 64 GB version is showing in our ad for guests who may be interested in that version that this model is available and on sale.
If you have further questions or concerns, feel free to call me at 800 [redacted] and reference case number [redacted].
Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you'll continue shopping with us in the future and allow us to provide the great guest service you deserve.
We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Nancy
The Target team
www.target.com

Thanks for contacting Target on behalf of our guest [redacted].Target Borderfree orders are processed first by our warehouses, vendors, and Target stores. Once the items are available from these locations across the United States, they are shipped to Borderfree’s international shipping hub. Orders are shipped as soon as they are ready and available, using different carriers. Our domestic US carriers mark the shipments as delivered once they reach the international shipping hub, and then Borderfree takes over the international shipping process with new carriers and tracking information from this point. This is why they are marked delivered in Target’s system, and why orders wouldn’t be cancelled in the order in which they were placed, but rather the order in which they were received and processed at the international shipping hub.  As it turns out we aren't able to offer any other options for this situation. Any charges for items [redacted] won’t receive are being fully refunded, and Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,AmyTarget.com Executive Offices

"The promotion the guest originally saw for the APPLE iPad Mini 4 was an IN-STORE promotion on Cartwheel. Target.com doesn’t match Cartwheel promotions; the guest was advised of this by multiple team members." that has nothing to do with the issue and target is using that defer from the issue. The item was not purchased in store therefore the point has nothing to do with this here and the fact that multiple team members are staring stuff that has nothing to do with an online order has nothing to do with anything.  Also target did not mention why I was not called back.  I also show the guest was issued a $200.00 Target eGiftCard on the order in question on 10/07/2016 ([redacted]) but per the guest’s request wasn’t sent to the email address attached to the original order, Revdex.com complaint or the Target.com guest complaint case for the guest; it was sent to a new email address.  that at is a lie and if target has any evidence to prove such then I would like to see it . - I have not received the $200 gift card, therefore provide the email it was sent to, the gift card number and pin, and the dates and times any money if any was alledgedly used off of the card . target never sent a gift card Andy is lying when they say I asked it be sent to a different email because the only email on the order is where it should be sent . Also the gift card was being sent target because I agreed to pay $284 for the the item if you pull the phone call which an agent said the order research team would but never got back to me. Charging a price I did not agree to constitutes fraud.  "No further discounts or GiftCards will be issued on this order and a refund will only be processed if the guest returns the iPad to Target.com’s return center or to a Target store. Target.com has no further resolution for this issue and considers the matter closed." The matter is not resolved nor has the promised gift card been issued therefore the matter is not considered closed targetif target does not provide the email address and evidence of when I have that email and where the gift card was used they are clearly lying

Thanks for contacting Target on behalf of our guest [redacted] regarding her refund request. I’m sorry to hear that our guest received someone else’s order and still has yet to receive her refund. I’ve thoroughly researched and found that a full refund of $23.44 has been processed on 03/23/2016....

The refund should have been put back to [redacted]’s Master Card within 7-10 business days from the issued date. I know this hasn’t been a great experience for our guest and this was the reason why a team member has sent a $10.00 Target eGiftCard to [redacted]’s email for the inconvenience caused. I’m sorry, but I’m not able to send an additional $100.00 Target GiftCard as requested. Target couldn’t find an error on our end and we considered this matter closed. If [redacted] has other questions or concerns regarding her refund, I’d recommend that she reaches out to her issuing bank for further assistance. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It's not exactly what I was hoping for, but it's nice to know that Target compensates their customers for inconveniences. Thank you.

Thanks for contacting Target on behalf of our guest [redacted].  I’m happy to say that I reached out to Mr. [redacted] over the phone and a new lampshade is being sent out from the manufacturer to replace the damaged one that he received.I’m sincerely sorry for all of the troubles he’s...

experienced with this set of lamps and we greatly appreciate his feedback on the damages; I’ll be forwarding his notes and photos to the manufacturer so that we can prevent this situation from happening again going forward.I thank Mr. [redacted] for his time and patience and I look forward to his future orders with Target! As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:
I have called citi. They said the gift card they sent me has no problem. My first trasaction at target store shows the gift car did have $25 face. Since the gift card is stolen via target.com system, it should be target take the responsbility.