Target Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for the quick resolution. Also thank you to Target for further reviewing the situation. I am very pleased.

Thanks for contacting Target on behalf of our guest [redacted]. I sincerely apologize for the time our guest spent researching the cancelled order. I can only imagine her frustration after receiving a cancellation email with no proper explanation. Target's acknowledgment of an order...

means that the order request has been received, and does not guarantee the order has been accepted or shipped, or that the price or availability of an item has been confirmed. After reviewing her order details, I confirmed the order was cancelled due to a payment failure. Basically, when placing a pre-order, Target sends an authorization hold request to the card issuer. Authorization holds are not actual posted charges. They are temporary and will eventually expire and drop off his account. If at any point during the pre-order process an authorization-hold request fails, Target automatically cancels the order since our guests isn’t charged for the order until the item ships. Once an order is cancelled we no longer have the capability to reinstate them. Since the Xbox One X is no longer available for pre-order, a new order can no longer be placed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the aggravation that Mr. [redacted] experienced trying to purchase the TrackMania Turbo game for PS4. Our online and store prices do vary. This game was on clearance online, which is why the...

price is $13.98. After the item went on clearance, it sold out, which is why it is only available to be purchased in the store. Per our price match policy, we don’t offer a price match for clearance items. This information can be found on Target.com/PriceMatch. At this time, we are unable to honor the clearance price of the item he was looking to purchase.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely, Morgan Target.com Executive Offices

I appreciate the time [redacted] has taken to share her additional feedback and concerns. The pending authorization amount for $22.86 [redacted] is seeing on her bank statement is the initial authorization charge from her order during the checkout process online before any discounts had been applied to her order. Normally, pending authorizations take up to 7 days to fall of the accounts.  This should happen by Friday, 8/12/16 by Midnight.  [redacted] may contact her bank for any further concerns. As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
There was money in the account.It failed because my bank was doing server maintanece.if they (Target) had done what any other retailer would do by letting me know there was a problem and trying the hold again in 24hours this wouldn’t be a problem. They should be giving me back my pre-order because of this.

Initial Business Response /* (1000, 5, 2015/09/18) */
Thanks for contacting Target Corporation regarding the experience of our guest, [redacted]. Included, you will find our response to [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further...

questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted].
Sincerely,
Harol
Target Corporation
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience with our Return policy.
I understand that you were told that you could return opened airbed within the return window. Please accept my apology for the frustration and inconvenience this situation might have caused you.
Opened airbeds cannot be returned, but may be exchanged for a similar item.
We know the importance of having well-trained team members, and I know it can be frustrating if you receive inconsistent information about our merchandise. That is why I've shared your frustration with our Store Operations team to ensure that such a situation doesn't reoccur.
I contacted our Rocklin Target Store. Our store team members will be more than happy to help you with your situation. Please bring the item and a valid receipt to the Guest Service Desk and ask to speak with the Guest Service Team Leader.
I understand that our apologies may not completely eliminate your frustration, but I hope you will continue shopping with us and that we provide you with the great service that you deserve in the future.
We appreciate your feedback because it helps make Target even better.

Thanks for contacting Target on behalf of [redacted].  I am unable to locate this order records with the information he provided.  The email address and order number he lists in this complaint are not associated with any Target.com orders.  Please advise if you have additional...

information to properly search the guest.  Sincerely, Target.com Guest Services  www.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached Mr. [redacted] to address his concerns. After speaking with Mr. [redacted] we contacted the Fresno North Target store and arranged for Mr. [redacted] to return to the store with...

the air mattress. We also contacted our Guest Reporting Center to report his concerns about the odor of the air mattress. They will be reaching out to him. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com

I am rejecting this response because:My issue is not that the shipment time was off and the order came outside of that window, it is that they cancelled my order prior to the original pickup window even starting. I went back to the original confirmation email from the purchase of the item, and it just says that my item will be "arriving in store 9/12." It does not refer to this as an approximation or estimation. Had Target been clear about their policy, I would not have purchased the item for store pickup. The weekend it arrived I was not available to pick it up, but that should not have been an issue because I was given a pickup window when I purchased the item and I was available during that time period.I understand items come in early and late, but common sense would dictate that you should at least have until the original delivery date to get the item.

Thanks so much for reaching back out.  As previously explained, he didn’t return the correct product and only sent back a few branches. I’ll gladly refund him when he returns the plant.   I apologize, but there are no further options in this matter. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would like to thank the Revdex.com for assisting me in addressing this purchase overcharge dispute with Target. The Revdex.com can consider this compliant resolved. I was contact via e-mail on 12/30/2016, by Nancy with Target Guest Relations. She noted that, “as a goodwill gesture”, she would be mailing to me a “$5 GiftCard to invite me back to Target for a better experience”.She stated that the purchase I made was for The Suicide Squad (Blu-ray & DVD & Digital) DPCI 058-37-1623 and not the DVD only DPCI 058-17-2506 which was the sale item advertised in our Dec 18 -24, 2016 weekly circular.While it is possible that I could have incorrectly picked up the wrong item, I strongly doubt this was the case.One of the Target representative with whom I interacted while attempting to return the item on 12/22/16, confirmed that the price of the Suicide Squad (Blu-ray & DVD & Digital) was $19.99.The Target representative with whom I spoke after contacting Target Guest Relations via their 1-800-???-???? telephone number also confirmed that the price of the Suicide Squad (Blu-ray & DVD & Digital) was $19.99.A second, recently released item which I also purchased on 12/21/16 – The Secret Life of Pets (Blu-ray & DVD & Digital) was also $19.99.So, during what should have been a routine purchase I was:* Overcharged* Basically called a liar when attempting to return the item to a Target location that was closer to my residence – as directed by a Target employee at the location where I initially purchased the item.* Basically insinuated to be attempting to engage in illegal activity by the one of the return desk employees* Confirmed to have been overcharged but told that I would not receive reimbursement for the overcharge.* Blamed for the overcharge for supposedly picking up the wrong item (despite having two previous Target employees confirm that I was overcharged)* Treated as though I need to scam a retailer for $5 (thankfully, I do not).It is likely that a “better shopping experience” can be had at another, competing retailer.  I would again like to thank the Revdex.com for helping to resolve this matter.[redacted]

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Open music, movies, video games and software cannot be returned, but may be exchanged at the store tor the same title, for the...

same or different gaming platform. Target.com return policy can be viewed on www.target.com/returns.   Mr. [redacted] advised he did resolve with a second return at another location. However Mr. [redacted]’s experience was shared with our Peoria SW Store Leadership team for further review and follow up to help us improve.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]   Sincerely,   Nancy The Target Team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted]...

and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand you were asking to apply a 15% off completion coupons to a Target.com order. I’m sorry for any disappointment.   Completion coupons can be used to purchase most remaining items on a registry. However as per the coupon some exclusions apply including PlayStation 4 merchandise.   While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns.    Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of [redacted] We reached our guest to address their concerns. We advised her to change her password as we were able to confirm that the user of the gift cards already had her username and password in their possession, and her credentials are...

unsafe.  This is likely because the guest used the same credentials across multiple sites, and one of those sites might have compromised or sold her log in information. As a courtesy we’ve requested two replacement Target GiftCards be mailed to her for $100 each. She will be notified via email once the gift cards ship. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].Sincerely, GiftCard Operations

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine her frustration when she realized she hasn’t received all the items her wedding guests purchased off of her registry. I know when she contacted Target regarding this matter she expected a quick and fast resolution...

and I’m deeply sorry this wasn’t the case. I’ve taken the time to review the orders several of her wedding guests placed and it looks like our team member named Marie has provided our guest with five Target eGiftCards totaling to $237.07 as a refund for the items purchased, but she’s never received due to the incorrect address. Although Marie has issued our guest a refund for the items, I show that she still has questions regarding the refund and I’d be happy to answer them. Target offers free standard shipping on orders of $25 or more which is why the shipping cost was not included in the refund amounts because [redacted]’s wedding guests weren’t charged for shipping on the orders. ·         [redacted] from Chris [redacted] included two memory foam pillows where the purchase price was $66.32 including taxes and the eGiftCard issued for the refund was $66.32 ·         [redacted] from Elizabeth [redacted] included the hamper set where the purchase price was $48.42 including taxes and the eGiftCard issued for the refund was $48.42 ·         [redacted] from Jessica L. included the metal crate and doormat where the order total was $34.04 including taxes ($14.26 for the doormat and $19.78 for the metal crate) and the eGiftCard issued for the refund was $34.04 ·         [redacted] from Sarah [redacted] included the skillet and doormat where the order total was $47.36 including taxes ($33.68 for the skillet and $13.68 for the doormat) and the eGiftCard issued for the refund was $50.00 ·         [redacted] from Carl [redacted] included the pan, colander, and pizza cutter where the order total was $38.29 including taxes ($14.52 for the pan, $12.41 for the colander, and $11.36 for the pizza cutter) and the eGiftCard issued for the refund was $38.29 When the incorrect shipping address is on an order, Target is unable to send a replacement because replacement orders are sent to the same address that was provided on the original order. I’m sorry if the team members that helped our guest didn’t explain this to her. Target strives to provide our guests with a resolution on their first contact and it’s clear that this didn’t happen. I’m extremely disappointed to hear that our team member didn’t follow through by contacting her wedding guest which caused a conversation that should’ve never happened. I’ll personally follow up with the team members she’s worked with and their leaders to ensure that they’re familiar with Target’s procedures to make sure an experience like [redacted]’s doesn’t happen again. Getting married is supposed to be a joyful time and I cannot apologize enough for [redacted]’s experience. I understand how invaluable time is and while Target is unable to put a dollar amount on it, I’ve sent her a $50 Target eGiftCard to her email address. I’m confident that if she uses the eGiftCard she’ll have the experience she’s come to know and love from Target. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: I have been more than patient with Target and have given them 8 weeks to fulfill this order and still do not have a real estimate on when it will be fulfilled. In store credit and gift cards do not resolve the issue of Target keeping my money while I don't have any real hope of receiving my order. It's simply a meaningless gesture that moves money from one area of Target's holdings to another. I would prefer to have the money refunded so I can fulfill the order elsewhere since Target is incapable of doing so after 8 weeks, but Target disagrees. I will cancel the order and return the console to the store for a full refund. After the refund is complete, I will cancel my 3 year old Red Card account and use credit cards whenever I need to shop at a Target store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate Target doing the right thing and refunding my money for items I received that I did NOT order and cannot use. I tried ordering this particular product 3 different times, and was always sent the incorrect item.  Target has an issue with this that needs to be corrected.  You can rest assured I will order from Walmart from now on.  Even more disappointing than receiving the incorrect items 3 times in a row (as I understand we don't live in a perfect world and mistakes occur) - but there is NO excuse for the way your representative PIA was rude to me on the chat forum.  She kept insisting I had to call some specialist at Target to get the error corrected!  Excuse me, but a customer should NOT have to take the time out of their day to correct a Target error.  Then, when I asked to speak to a supervisor, she refused.  She was very rude, unfriendly and unhelpful, and could have cared less about what happened or helping me with it.  For this reason, my image of Target is forever changed, and I will now be giving my online business to other companies.  I will also share my unpleasant experience with family and friends to try to prevent them from having a similar experience.  Again, thank you for doing the only right thing in refunding my money for your mistake.  Too bad your representative did not handle when I initially called about it, and I had no choice other than turn to the Revdex.com for resolution.  Pia is doing Target a disservice by treating your customers with a lack of dignity and respect.  Thank you for allowing me to express my opinions, and for my refund.

Thanks for contacting Target on behalf of our guest [redacted].It’s disappointing to hear about the poor experience she encountered when an item was cancelled from her order. Once a payment has been provided to an online order, the funds are held until the item ships or has been delivered. When the...

Nivea Lip Balm was cancelled, a release to remove the hold was issued to the card issuer, which can take up to 7 business days to remove. Since, the Camille Rose Super Foods Vitamin was already in the shipping process, systematically, the item couldn’t be cancelled until the shipment was received to the local Target store.However, I’m pleased to confirm that the entire order has been cancelled and the hold was finally removed. I realize our guest doesn’t want any compensation because she has decided to no longer shop at Target. The feedback provided is extremely appreciated and has been shared with our senior leaders, because we’re always trying to find new ways to better our guests’ experiences.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

I am rejecting this response because:
As much as I appreciate a $20.00  gift card, that does not deter from the fact that I was promised to receive my item within a reasonable amount of time for my child's due to an error on the business's part. Target is a large company and to go on the website, make a purchase and be given a date when it will be delivered and it is not is extremely disappointing and dissatisfying to a consumer. I have not shared my dissatisfaction to others, believing that the business would have come up with a reasonable solution to rectify the situation, being their fault for the delay. I am requesting a full refund for my purchase. That would resolve the matter for me.

Thanks for contacting Target on behalf of our guest [redacted]. I apologize for any frustration or inconvenience that our guest has experienced with this order. Ms. [redacted] was sent communication from us on January 16th 2017 with the following information:“Thanks for your patience while we...

researched the delivery details for your order number 9[redacted]900. We've confirmed that the remaining items not already refunded to you were delivered correctly by UPS and the United States Postal Service (USPS). We won't be issuing you further refunds for any items from this order.We’ve also taken a closer look at your recent orders with us and we’re very sorry you’ve had so many issues receiving your items or experienced issues receiving your items in less than perfect condition.We want to make sure you enjoy your Target shopping experience and love the products you buy from us. So for all your future purchases with us, we invite you to only shop the great selection of items available in your local Target store.” As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely, RachelTarget.com Executive Officeswww.target.com