Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that her Target GiftCard didn’t have a balance when she went to use it. This certainly isn’t the experience I’d like her to have and I appreciate she took the time to bring this to my attention. Target considers...

GiftCards to be like cash so we can only issue a replacement when there is a remaining balance. However, I understand that $300 is a lot of money, which is why I’ve thoroughly researched the GiftCard activity. After my research I did find some discrepancies and have requested a $300 Target eGiftCard be sent to her email address. She should receive it within 4-24 hours. Please keep in mind that the way the GiftCard is issued there is verbiage that mentions it’s for an inconvenience, however, this is the original GiftCard. I’m not able to change the information that is on the email because it’s generated by the system. To ensure that no one is able to access her Target.com account, I recommend that she reset her password. Also, it’s a good idea to use unique user names and passwords on each website where she’s created an account. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   When PayPal is used as the payment method, our policy is to issue a refund in the form of a Target GiftCard. This policy is advised during the checkout process when the payment tender PayPal is selected.   Since she...

never received the ear thermometer and scale, I went ahead and moved the funds from the Target GiftCards to her PayPal account. Because the funds were moved back to her PayPal account, the guest is unable to keep the Target GiftCards.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/06/09) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Upon receipt of your contact, we reached our guest to address their concerns. Guest has been assisted with an exchange for a new iPhone 6 but another local...

Target store. All of the guest's comments and feedback shared with the Danver's Store Leadership team for further review and coaching.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com

Thanks for reaching back out to us for clarification on why [redacted]’s orders were cancelled.   Target reserves the right to prohibit purchases of any merchandise to resellers.  Target grants a limited license to access and make personal use of the Site and the Content for noncommercial purposes only.  However, we invite her to shop the great selection of items available in her local Target store. Thanks for getting in touch.  I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].  I’m sorry to hear [redacted] didn’t accept our answer. We apologize that there was difficulty locating an updated version of this disclaimer when [redacted] called us. All of our updated terms, conditions, and disclaimers for Target Stores and Target.com can be located at help.target.com/help. Target reserves the right to change or update information on our GiftCard disclaimer at any time without prior notice. [redacted] can visit us in-store to combine her GiftCards to use online at Target.com or in-store. Target considers this matter closed, and no further action is needed.               As always, I appreciate the assistance you provide us with our guests.

We received an email from Ms. [redacted] on 3/24 wherein she stated that her desired settlement for the incorrect comforter that she received was to be refunded or sent the correct item. I’m happy to say that we responded to that email on 3/25 letting her know that the item was not available online and that per her request we issued a refund that same day. In consideration for her busy lifestyle we did not request that she return the wrong item to us, which is our normal policy, and we let her know that she was welcome to keep or donate the item that she received for free. In order to receive expedited shipping for her new order, Ms. [redacted] would have needed to select that shipping option during checkout. This information was relayed to her via email on 3/23 which states “Also you can select for premium shipping, we [sic] will make the price adjustment for the shipping cost once the order is placed.  Please respond back to this email with the new order number to take care of the adjustment for you.” In addition to email correspondence, our team members also attempted to contact Ms. [redacted] via phone several times to help her with this order. At this time, Ms. [redacted] has received a free item, a $30 GiftCard and an offer for expedited shipping. The product which is no longer available online has been fully refunded to her and a good-faith attempt was made to make the item available for her in stores. The product which was damaged in transit has been reordered at a lower price than the original order and is currently scheduled to arrive on 3/31. I am truly sorry for Ms. [redacted]’s frustrations, and we’ll do everything we can to take steps to prevent this situation for the future. However, there is no further action we can take for her at this time. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Mr. [redacted] has been found by our order research team to have requested an above average number of refunds and replacements, which were previously issued to him in good faith by Target. While I understand it’s not the resolution Mr. [redacted] is seeking, Target will not be issuing a refund for this order unless Mr. [redacted] returns the items, in accordance with our return policy. As it turns out we aren't able to offer any other options for this situation. Target considers this matter closed. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointed he was when his LEGO building sets we’re returned while in transit.   Like stated on Target.com, the normal return payment method when PayPal is used is by cash in store or by an...

eGiftCard online. Since his package was returned by the shipping carrier, I deactivated the eGiftCard that was sent to him and refunded his PayPal account in the amount of $105.39.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Initial Business Response /* (1000, 5, 2015/10/11) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

Target strives to provide exceptional guest services so I am truly sorry that she feels that the...

team members she spoke with were providing scripted responses and weren't very empathetic. I can assure you this was not the case.
When a pre-order is placed an authorization hold is placed on the method of payment to reserve the funds for the order. Authorization holds are not permanent and do expire so a new one is then needed to be placed. Since PayPal was used as the payment method Target.com must reauthorize the payment every 30 days to keep the order in good standing until the pre-order is ready to be shipped. PayPal is only able to reauthorize a payment three times so when Target went to reauthorize her payment for the 4th time, PayPal declined it which is why her order cancelled. This is a policy with PayPal, not Target.
The previous team members were correct when they stated that Target.com is unable to reinstate her cancelled order. Target is also unable to reimburse her for the difference in price that she paid for the items from eBay.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I placed my pre order on July 15th 2015....if Target says that it is Paypal's policy to only renew a pre authorization 3x, then why does Target offer Paypal as an option to pay for a preorder when the item isn't being released until 11/6/2105....Target offered a pre order in July, 4 months before it is released ....that is not fair....why was the preorder accepted by Target, a message should have been sent to me stating that Paypal's authorization will expire before the product is released and only accept a debit or credit card....or given me a call to change payment options and I would have changed my payment.....instead Target just canceled my preorder with no warning .....I should be compensated somehow.....I did nothing wrong.....and I am checking with Paypal to see what their policy is....
Final Business Response /* (4000, 9, 2015/10/13) */
I appreciate the additional information that you provided regarding your pre-order and your friends pre-order.
As stated in my previous e-mail, the order was cancelled because PayPal declined to reauthorize the authorization hold. They are only able to reauthorize authorization holds three times, so if they reauthorized your friend's payment for the fourth time, you will want to consult with PayPal. I know that has been a frustrating experience but our system automatically cancels an order if the payment tender declines an authorization hold.
We do have this policy listed and explained on Target.com. I provided you the link below:
http://help.target.com/help/targetguesthelparticledetail?articleId=ka4i0000000I5...⇄ /> I am sorry but there are no other available options in this matter.
Jenna
Target.com Executive Offices
www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m very sorry to hear that when he received his eBay gift cards they no longer had a balance. That’s certainly a cause for concern so I appreciate the time he took to bring this to my attention. Rest assured, the only...

person who has access to the gift card information is the purchaser. Since these are third party gift cards, Target has no way to see any of the redemption history, let alone provide balance information. As a result I’ve partnered with the card issuer, InComm, to gather more information. Target does indicate on our site that the cards are issued by InComm, please see the attachment. The guest only paid $807.50 for $850.00 worth of eBay gift cards. I’ve attached a table which shows the following: ·         When InComm received the order ·         When InComm delivered the email containing the eBay gift card ·         When email containing gift card was opened Target won’t be issuing a refund for the eBay gift cards as they were delivered to the guest’s email. If he believes that the gift cards were used without his permission he’ll want to reset his email password. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:To target,My Email addresses are valid. You can try to resend them now.If you like, you can send these to my address[redacted] Columbia MO, 65201. Thanks!

I am rejecting this response because:Target seems to put the Onus on ME to deliver to a USPS facility. I require the material picked up where it was delivered, which was an option given to customers This just continues the horrible customer service

Hello [redacted],   Thanks for contacting Target on behalf of our guest J.A. [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Because Mr. [redacted] is outside the return policy we provided the limited manufacturer warranty information. The manufacturer...

Samsung ([redacted] or ###-###-#### provided a ticket number of [redacted]6 for Mr. [redacted] but needed more information from the phone and the carrier. Since this is a TracFone we also provided the link https://www.tracfone.com/includes/content/popup/terms_conditions.jsp  and the website, tracfone.com for contact options besides technical support at ###-###-#### to assist with resolving the phone issue.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at 800-[redacted] and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Dear Ms. [redacted]:I discussed this matter with Amy. She seems to be a professional and had shown a genuine desire to resolve the issue to find an amicable resolution. Before closing this case, I’d like to know what exact information I provided Amy over the phone or in my complaint she found inaccurate. Thank you,[redacted]

I am rejecting this response because:
No where in their ad did it state that it was an I store item only.  Plus their Customer Service people said it would be up later.  I believe they are lying to cover their mistake.  I am not happy with this and I will not accept their answer.

Thanks for contacting Target on behalf of our guest [redacted].I understand that [redacted] was looking forward to receiving this pre-order as a gift for her husband and I’m so sorry for any disappointment. When a pre-order is placed, Target will send an authorization hold request to the card issuer....

If a new card is issued, the authorization hold placed on the previous card will not be able to renew. If any attempt to renew an authorization fails, the pre-order will automatically be cancelled. While I understand she would’ve liked to update her payment information, orders are unable to be modified after being placed due to system limitations.I appreciate Janet’s suggestions on how we could improve our service, and I’ll be sure to share them with the appropriate teams. Although there is no further action that can be taken for her order at this time, we do offer guests the option to sign up on Target.com for email updates on the Xbox One X. I’m happy to say that this gaming system is currently expected to be available during the 2017 holidays, and [redacted] should see another opportunity to purchase the Xbox One X in time for Christmas!I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,RachelTarget.com Executive Officeswww.target.com

Dear [redacted],   Thanks again for contacting Target on behalf of our guest [redacted].   Included you will find our response to Mr. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Amy Target Corporation www.target.com     Dear [redacted],   Thanks again for contacting Target.   We’ve reviewed your information with our Check Authorization team. There are no outstanding charges in our system.   If you need additional assistance please  contact our Check Authorization team at ###-###-####.   Sincerely,   Amy Target Coporation www.target.com

Revdex.com:
Although the issue has yet to be resolved, still dealing with redcard, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. We contacted Asurion the vendor for this extended service plan and a check is being issued for the cost of the TV.   As...

always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### with reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I’m very sorry to hear that her order that was placed on 11/30/2015 for the iPad was defective.  It’s certainly upsetting to know that she was promised a replacement iPad and it was for a holiday gift.  I...

understand that she spoke with several team members who placed her on hold for long periods of time.  This is not the experience I want her to have.  The guest service experience she described isn’t part of our guest service philosophy, and I’ll personally follow up with our team members as well as their leaders to ensure they’re familiar with the processes and policies Target has in place.   Base on my research, the iPad was received at our returns center on 7/8/16 and [redacted]’s account has been refunded in full for amount of $683.91 to her credit card. Please allow 7-10 business days for the refund to appear on her statement.   I can’t apologize enough knowing Target has [redacted] down. I’ve sent her a $20 Target eGiftCard to her email address. She should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what she has already experienced, but I have confidence that if she uses the eGiftCard toward a new order she will have a much better Target.com experience.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.