Target Corporation

Thanks for contacting Target on behalf of our guest [redacted].I’m sorry to hear about the frustration our guest experienced after realizing she wouldn’t be home to receive her online shipment. The reason we are unable to make changes after an order has been processed is because once...

submitted, they're immediately sent to our fulfillment center or local stores to be processed.After reviewing her order details, I confirmed the shipment has already arrived to her home on Friday 09/08/2017, around 1:45 pm. Since, our guest didn’t request a signature upon arrival, no one was required to be home during the time of delivery. I understand our guest isn’t happy with this particular process, and apologize for the disappointment this experience has caused.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Thanks for contacting Target regarding the experience of our guest [redacted]. I’m currently in the process of researching the matter and I will provide a substantive response within a reasonable timeframe. I appreciate your patience.

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear [redacted],

Thanks for contacting Target on behalf of our guest [redacted].

Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions,...

feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Amy
The Target Team
www.target.com


hello [redacted]

Thanks for contacting Target through the Revdex.com regarding your recent experience at our Southington Target store.

It's always appreciated when you save your receipts but we know that sometimes things happen. Without a receipt or proof of purchase through our store look up option we aren't able to assist with this return. The manufacturer may be able to assist with this concern.
While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns. I've documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they're providing the best possible service.

We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.

Sincerely,

Amy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The stores policy states that items can be returned without a receipt.
Final Business Response /* (4000, 9, 2015/07/16) */
Thanks for contacting Target Corporation regarding the experience of our guest, [redacted]. Included, you will find our response to Ms. [redacted].
As always, we appreciate the assistance you provide us with our guests. If you have further questions or concerns, feel free to contact Target Guest Relations at (800) [redacted] regarding case number: [redacted].
Sincerely,
Nancy
Target Corporation
Dear [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent return experience.
We promise to attempt a return on every item purchased in our stores or on Target.com by scanning your receipt or packing slip, offering receipt look-up, or processing a non-receipted return or exchange using a valid government-issued photo ID.
With a valid receipt, packaging and accessories, we'll issue a full refund for most new, unused or defective items returned within 90 days of purchase. Some items have a modified return policy that is less than 90 days. For example, all electronics and entertainment items have a 30 day return policy. Please note the "return by" date listed under specific items on the packing slip or receipt. All gift cards, prepaid music, game and phone cards cannot be returned. For more questions about our return policy, visit www.target.com/returns.
We did send you an email asking for more information so that we could try to assist with a receipt lookup, however, we haven't received this information from you. As electronic items have a 30 day return policy, you may want to explore repair or warranty services with the manufacturer. Their contact information should be printed on the packaging.
Thanks for contacting us.
Sincerely,
Nancy
Target Corporation

Hello,   Thanks for contacting Target on behalf of our guest [redacted].   I’m disappointed to hear about the issues he’s encountered with his recent order. I show that he contacted us because the ottoman’s quality was unsatisfactory and a pickup to return the item was created on...

5/12/2018. The item was then picked up under USPS tracking number [redacted]. As he mentioned, the tracking shows it is in transit as of 5/18/18 with no further updates.   [redacted] called us on 5/19/2018 for an update and was advised that our order research team would be looking into this. Of course, we try to provide our guests with a quick and hassle-free resolution, but researching an issue such as a lost return can take some time. [redacted] would have been advised that our order research team would be in contact with him as soon as they had more information to provide.   In order to resolve this for him, I have gone ahead and updated the replacement to be sent out immediately. If we are unable to locate the return, this won’t affect his billing or charges. It is simply skipping a step in the process to allow [redacted] to receive his new ottoman as soon as possible. I apologize for any frustration this has caused, and I hope he enjoys his new ottoman!   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely,   Amy Target.com Executive Offices www.target.com

I am rejecting this response because:
Unfortunately, this still does not validate, or solve the issue at hand. As a major corporation, you would think after charging an account almost 30 days after the preorder was placed, that you would inform the buyer if their payment did not go through. If indeed the policy is as you state, I would hope that you would take into consideration the customer. This is strictly a moral and ethical issue at hand. If target wants to treat its customer this way, that is their choice. I sincerely disagree.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com     Hello [redacted],   Thanks again for contacting Target through the Revdex.com concerning the Target App and usage. Because promotions and pricing can vary by store and online, we’ll always do our best to provide all information for merchandise in stores and on Target.com. I’m sorry for any disappointment with the Target App.   The app will show the store price for the item if the location permissions are enabled and you are in or near the store. If the permissions aren’t enabled the Target.com pricing will be displayed.   As a reminder if you’re seeing a store price and then add the item to your shopping cart, you will see the online price when viewing the same item in your shopping cart as it will then be considered an order.   I’ve forward your feedback concerning the Target App and the changes you would like to see to the appropriate team to help with future updates to the App. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Nancy The Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. It looks like [redacted] has spent a lot of time pursuing a resolution for these orders and I’m sincerely sorry for any frustration we’ve caused her. In addition to the order concerns, it sounds like [redacted] also experienced a lack of...

care and support from our team members; I’m so sorry we’ve let her down. I’m happy to say that [redacted] has been fully refunded $11.40 for the wrong item she received in order [redacted]. In order to fully refund [redacted] for order [redacted], we’ll first need to receive back both items. One item has been successfully returned via UPS pickup [redacted]. UPS attempted to make a pickup for the second item twice via tracking [redacted]00, and they confirmed that the pickup attempt was refused by the recipient on 11/10. Because [redacted] still has the second item, I’m unable to issue a refund for order [redacted]. However, she may call us at ###-###-#### for a new pickup label if desired.Of course I understand completely that this hasn’t been an ideal experience and as gesture of goodwill we’ve issued her a 10$ GiftCard. Rest assured, we’ll work with our team members to provide feedback and ensure that all of our guests receive the kind of care and attention they deserve. I’d love to invite [redacted] back in the near future for the kind of online experience she deserves to have as a loyal REDcard guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely,RachelTarget.com Executive Officeswww.target.com

I am rejecting this response because:The response is just a load of crap. You cannot expect me to believe that a product is not guaranteed until after shipping has been done when you have to pay for the products before shipping can happen. Shame on you for ruining my sons Christmas gift.

Thanks for contacting Target on behalf of our guest [redacted]
I can only imagine how frustrating it must have been when the previous team members advised her that her order was cancelled.
Once an order has been submitted, we are unable to change, modify, or even add to an order. We have...

this policy set in place because any interruptions with an order will delay the shipping process and we strive to get items to our guests as soon as possible.
I've followed up with the team members that she spoke with to provide coaching and ensure that this doesn't happen again.
I noticed that the items that she ordered have been delivered successfully. I'd be happy to help her place an order for the items that she wasn't able to add to this order.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Jenna
Target.com Executive Offices
www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. The pricing Ms. [redacted] is quoting is the Target.com pricing. Besides having the set store selected Ms. [redacted] needs to verify...

location permissions in the App. We provided instructions of going to the account/name tab, select App settings, then location should be set to While Using or Always. Once this is complete Ms. [redacted] should see store pricing while in the stores and online pricing otherwise.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Initial Business Response /* (1000, 5, 2015/11/13) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further...

questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy
The Target Team
www.target.com
----------
hello [redacted],
Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration or disappointment with the email promotion. This promotion was a Target.com only promotion.
Our weekly circular promotions for stores can be viewed on Target.com. You can sign up to receive email updates when a new weekly ad is available online.
Visit Target.com and click Weekly Ad.
Click My Deal Alerts.
Click Sign Up for a Weekly Ad Reminder or select which categories and brand alerts you'd like to receive.
Click Continue.
Select how'd you like to receive alerts (email or mobile phone text alert).
Enter your contact information.
Review Terms & Conditions, privacy policy and FAQ for more information.
Click Sign Up
We appreciate the time you have taken to share your concerns, thoughts and feelings about this issue.
Your feedback is very important to us.
Sincerely,

Nancy
The Target team
www.target.com
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address my complaint in any way. It merely outlines how I can receive email alerts which I'm already receiving. Had Nancy read my complaint she would have read what I wrote in my opening sentence: "Received an email stating 30% off when spending $75 or more." So again I will copy and paste my original complaint. This should be forwarded to someone other than Nancy. Her supervisor perhaps.

Original Complaint: Received an email stating 30% off when spending $75 or more. This was not honored at the store. I spent $105 plus $10 tax on top of that at the location of LA Central [redacted] and the email I rec'd was not honored. The Manager Alia at the store said it was online only. No where in the email does it state "online only."
Desired Outcome: A refund of $35 to be picked up at the store immediately. In cash as that's how I paid - Cash.
Final Business Response /* (4000, 9, 2015/11/18) */
hello [redacted],

Thanks for contacting Target on behalf of our guest [redacted].
Included you will find our response to Ms. [redacted].

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].

Sincerely,

Nancy.
The Target Team
www.target.com


hello [redacted],

Thanks for contacting Target again through the Revdex.com regarding your recent experience.
The Target email received was an on line only advertisement. Also information included on free shipping and returns on every order.
Often Target.com will have separate promotions and the emails highlight those sales. We're working hard to make all our advertisements available to you so you never miss out on a discount offered by Target.
While I'm not able to offer you the resolution you're looking for, we appreciate the time you've taken to share your feedback and concerns.

Sincerely,

Nancy.
The Target team
www.target.com

I am rejecting this response because:  I bought 35.15 in school supplies.  Not just the 2 items you listed.  I recieved the refund today for only .43 cents.   I never had a problem with Target until this past weekend I have had 3 issues with this order.

Thanks so much for contacting Target on behalf of [redacted].   I can only imagine how disappointing it must’ve been when he received one of his rocking chairs without the hardware and tools.   It looks like after some miscommunication with our team members, he was able to receive a...

new rocking chair with the required hardware and the extra rocking chairs were picked up and returned back to Target.   I’ve followed up with the leaders of the team members that assisted him to provide coaching and ensure that this doesn’t happen again. I know this doesn’t make up for his poor experience so I went ahead and sent him a $20 Target eGiftCard that he can use in store or online.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

I am rejecting this response because:Their own associates are the ones that failed to follow the policy they agreed that they were going to match.  I'm not arguing the policy they have in place.  I'm disgruntled by the fact that their associate told me, I didn't tell them, that the price match met their criteria.  If I had been told no from the beginning I would have simply moved on.  My issue comes from the fact that they are not honoring pricing that I was confirmed via their associate and agreed to pay.

Thanks for contacting Target on behalf of our guest D[redacted]. I apologize for any inconvenience this has caused our guest.  The missing parts to [redacted] order for the patio love seat have been shipped by FedEx with tracking number [redacted]. The estimated delivery date is 5/14/16. I’ve...

sent a $25 Target eGiftCard to [redacted] email address. He should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what [redacted] has already experienced, but I have confidence that if he uses the eGiftCard toward a new order he’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Initial Business Response /* (1000, 5, 2015/07/16) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I reset guest's registry password and gave her my number if she has further questions.
As always, we...

appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Sincerely,
Nancy
Target Corporation
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please see attached. Like I said, find someone who can actually keep a website running. Two different browsers, no luck on either one. Kept refreshing, cleared out and tried again... Still nothing. I love the fact you feel you can just continue to keep things going as they always do, when it's simply not working. Hope you're at least employee Americans to work on some of these issues.. I know when I press one for english, I don't get anything that resembles the English language.
Final Business Response /* (1000, 11, 2015/08/10) */
Thanks for contacting Target on behalf of our guest [redacted]. At this time we have no further resolution for the guest and we consider this matter closed as we have tried to assist by email and have asked her to reach out directly but she hasn't.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] using reference number [redacted].
Final Consumer Response /* (3000, 13, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not have any record showing they have tried to reach out to me. (that's because they haven't) They have yet to respond about the website not working. I'm just glad this will be on the Revdex.com site so that other people can see how they treat customers. If I'm simply asking for customer service and a website that works and they can't provide that, it's no wonder they aren't competent enough to keep customer's credit card information safe. I will be posting on all of the consumer sites so that everyone can see how this situation was not handled.

I am rejecting this response because:
Unacceptable. Every other online retailer notifies the customer if they have an issue with the charge. This is no difference. I did nothing wrong and I am the one getting penalized. Someone at target corporate can go to their local store and buy it for me and ship it out. I am more than happy to speak with someone on the phone to arrange this. I will give them my card number to pay for it. If this is not resolved, I won't shop at target and advised friends to do the same. The worst customer experience I have ever received. I can post this on social media if you like, or you can do what is right.

Thanks for contacting Target on behalf of our guest [redacted] I apologize for any frustration and inconvenience this has caused.  I’d be happy to help [redacted] with her question. Based on the information we have received, I need more information for [redacted] before I can get started.  I was...

not able to locate an order with the email address [redacted] that was provided. [redacted] can reply with the email address used to place the order or any other information that might help me research her experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) 591-3869.

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologizes for the frustration Ms. [redacted] experienced when her Graco Blossom 4-in-1 High Chair Seating System got cancelled. We know how important it is for our guests to either receive the items they paid...

for or receive a refund if they were unable to get the order. Since Ms. [redacted] threw her GiftCard away, I would be more than happy to issue a new one. She should a GiftCard for the amount of $79.15 in her inbox within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Initial Business Response /* (1000, 5, 2015/08/27) */
Thanks for contacting Target on behalf of our guest [redacted].
Upon receipt of your contact, we reached our guest to address their concerns. I was able to locate the gift givers name and provided it to the guest. I also apologized for...

their overall experience.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)[redacted] and reference case number [redacted].
Sincerely,

Sonzaray
The Target Team
www.target.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They were able to provide the requested information this time.