Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I processed the guest’s refund in the amount of $360.89 which will be distributed back to the forms of payment used to place her order, in this case her...

American Express card and a Target GiftCard. She’ll receive her refund in 2-3 business days. I advised the guest to respond to my email if she has any other questions or concerns regarding her refund. In the mean time I’ve requested a Target eGiftCard for her overall poor experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Hello [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Mr. [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-####...

and reference case number [redacted]. Sincerely, NancyThe Target Teamwww.target.com  Hello [redacted], Thanks for contacting Target through the Revdex.com regarding your recent return experience. Please accept my sincere apology for any frustration. I understand you purchased an ARRIS SURFboard 8X Cable Modem with WiFi on June 26, 2017 that you describe as broken. I’m sorry we weren’t able to connect by phone. I want you to have all the information needed for options available to you. It sounds like there wasn’t a receipt present. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange. We can also attempt to look up the receipt for your purchase. Bring the item and your driver’s license and the method of payment used to Guest Services within the return window allowed for that item. For all return policy questions check out our full policy at www.target.com/returns.  The manufacturer is Arris Solutions Inc. and customer service options are available on www.arris.com. It looks like the item you purchased has a two year manufacture warranty. I was told by the Arris Solutions team they should be able to assist with the serial number from the item. We appreciate you letting us review your experience. Sincerely, NancyThe Target team www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I’m sorry to hear that there was a technical error that occurred on order [redacted], causing it not to be fulfilled. Target’s technical team is aware of the error that occurred and working on finding a solution. [redacted] can...

rest assured knowing that the issue has been resolved and the pending authorization hold has been released. [redacted] will need to contact PayPal for any further questions about the timeframe of the authorization hold. I can’t apologize enough knowing Target has let [redacted] down. I’ve sent [redacted] a $10 Target eGiftCard to her email address. [redacted] should receive the eGiftCard within 4-24 hours which can be used on Target.com or simply print it to use in stores. I know I’m not able to change what she’s already experienced, but I have confidence that if she use the eGiftCard toward a new order she’ll have a much better Target.com experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 10, 2016/02/09) */
Thanks for contacting Target on behalf of our guest [redacted].

I know our guest is extremely disappointed with the outcome of her order experience. According to EFW, the item was delivered before the scheduled delivery date. As a...

result, this caused a great deal of frustration, especially, since the shipment was missing once the guest arrived to her home.
Our team members are empowered to assist our guest with the best of their ability. Therefore, it saddens me to hear about the lack of help she received after calling to inform us about her missing shipment.
Upon reviewing her order details, I confirm on 02/05/2016 a replacement Treadmill was requested and is currently being shipped to our guest. According to our shippers, her replacement should arrive by 02/12/2016.
I recognize there are many options on where our guest can shop, and that's why I truly appreciate that she chose to shop with Target. I understand my apologies may not completely eliminate her frustration, but I thank her for sharing her feedback and concerns..
As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800)[redacted].
Initial Consumer Rebuttal /* (2000, 12, 2016/02/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After a lot of communication regarding the treadmill I did not receive Target replaced the treadmill and had it redelivered by EFW. I received the treadmill Friday February 12th. Target also upgraded the delivery to 'inside the home, requiring a signature'.
Thank you, Target.

Thanks for contacting Target on behalf of our guest [redacted].  We’ve attempted to contact our Guest by phone and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest.  As always, we appreciate the assistance...

you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely,  TarrisGiftCard Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I'll take it. However, I don't agree that I abused the promotion rule. And I believe it's illegal for Target not to refund me at the beginning. Target should have a lesson to learn from this matter: respect your customers and improve your online ordering system.

I’m sorry for any disappointment our decision has caused our guest. It is true we would expect our guests to secure their gift cards in the same way as cash. Gift cards are not secured like credit card and are treated like cash. If the gift card is lost and redeemed within the time it is missing we are unable to replace it. I had an additional team review this case, store video, and they came to the same conclusion. We saw our guest present with the gift card for both transactions on 10/12/2017. On the second transaction, we saw her and her husband use the gift card and a credit card to complete the purchase. If our guest reviews the bottom portion of their receipt from the second transaction on 10/12, they’ll see that the gift card was charged $21.75 and the credit card was charged $38.56.I’m sorry we aren't able to offer any other options for this situation. We're always working to make Target better, so we appreciate your feedback and have shared it with leadership.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  Sincerely, GiftCard OperationsCase [redacted]

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine how frustrated and confused they must’ve been when they went to use their Target GiftCard only to find it no longer had a balance. That’s certainly a cause for concern so I appreciate that our guest took the time to...

bring this to my attention. A Target GiftCard can be used in store without needing the physical card. I show that the guest saved their GiftCard to their Target.com account which generates a 2D barcode which the store can scan at checkout. I’ve requested that a replacement GiftCard be issued for $140.85. The new GiftCard will be mailed to the address provided in the Revdex.com case. The GiftCard will be delivered by USPS and will arrive within 7-10 business days. Rest assured, Target’s online security hasn’t been compromised. To ensure that no one is able to access their Target.com account, I recommend that the guest reset their password. Also, it’s a good idea to use unique user names and passwords on each website where they’ve created an account. Please keep in mind that Target considers GiftCards to be like cash and can only be replaced if there is a remaining balance. The GiftCard was fully redeemed so this replacement is an exception. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because:
It's not referring to what target system showing now, they might have fixed data error, but the model even shown me was E60 on target.com when I placed order online, I actually wanted E60 and that's why I ordered it. If target fixes data error later and then If I return and shop for E60, I don't get those holiday prices on E60 now.

Thanks for contacting Target on behalf of our guest [redacted].   When a guest submits an order through a registry, there is an option during checkout to change the address to their own. If the guest does not select to change the address, it is automatically sent to the registered guest. ...

  Both tracking numbers for the order show that USPS delivered one package on 06/15 and one on 06/17.   Since the registered guest never received them and I’m unable to change the address for a replacement order, I refunded the guest. In order to refund her, I must first create a return so she can disregard any emails she might receive advising her how to return the items. Her refund of $50.88 should post back to her Visa card within 5-7 business days.     As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] Upon receipt of your contact, we reached our guest to address their concerns. Because of limited inventory and the popularity of the Nintendo Entertainment System we weren’t able to locate a system for [redacted]....

We offered him a gesture GiftCard for his poor service experience. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted]. Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted]. I understand Mr. [redacted]’ order is shipping to an incorrect address, and although he has made every effort to attempt to correct this error, he has struggled to receive a refund.I sincerely apologize for all of the hassle and...

miscommunication Mr. [redacted] has experienced through this ordeal. Target takes great pride in shipping out orders as quickly as possible for our guests. Because our fulfillment happens so quickly, the window of time available to attempt to modify an order is very small.Of course, when errors occur, we urge our team members to attempt everything we can to help correct the situation where possible, and I’m sorry Mr. [redacted] didn’t feel supported by us.I’m happy to say that Mr. [redacted] order has been successfully redirected back to us. He will receive a full refund of $393.79 to his MasterCard which will post in 7 – 10 business days. If he still doesn’t see the amount return to his card after that time, please urge him to contact his card issuer for follow up.In addition, I have provided Mr. [redacted] a $50 GiftCard for his experience. We appreciate his willingness to place a second order with us despite the setbacks he experienced, and we’d love to invite him back for the kind of online experience he deserves as a loyal Target guest. Sincerely, RachelTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, we reached our guest to address their concerns. I’m researching the guest’s issue. She has a Customer Service Ticket open. Once I have more information I’ll be reaching out to the guest to provide...

a resolution. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Initial Business Response /* (1000, 6, 2016/02/15) */
Thanks for contacting Target on behalf of our guest [redacted] and her experience regarding being denied a price match.

She is wanting to price match a Nest Digital Thermostat that was on clearance for $74.70 in some of our...

Target stores. Clearance and closeout items are one of the listed exclusions in our Price Match Guarantee. Our entire price match guarantee including exclusions can be found by searching "price match guarantee" on Target.com. I've included a screenshot of those exclusions which shows Target doesn't price match clearance prices.
We will not be able to reduce the price of the guests order since it was an excluded item according to our policy. If she no longer wants the item, she can return it for a full refund. I understand this was a frustrating experience for her and I apologize for that.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 8, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response.
My complain is not towards the price match guarantee policy of target. It is not fair but it is what it is...
My complain aims to point out that the customer service representative provide me inaccurate information and instructed me to visit an actual store to do correct the pricing.
At the store, I was blamed for fraud... why?
I suggest that Target will better educate their employees at Target.com and Target store to better inform the customers.
I will think hard before taking my business to target again, it Target's loss.

Initial Business Response /* (1000, 5, 2015/06/30) */
Thanks for contacting Target on behalf of our guest [redacted]. Upon receipt of your contact, I reached our guest to address her concerns.

I'm sorry to hear that she didn't receive her refund for both wristlets.
Our return center...

did receive her return but didn't finish processing it until June. Sometimes they get so many items that they get backed up, especially for special collections. Lilly Pulitzer was a special collection which had a shortened return window of 14 days. I want all of our guests to receive timely refunds and I'm sorry this wasn't the case.
Our return center did open her return package and only one wristlet was inside so that's why she was refunded for one and not two.
At this time Target won't be issuing a refund of $18.17 for the second wristlet.

As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at (800) [redacted].
Initial Consumer Rebuttal /* (3000, 7, 2015/07/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response because there were two items in that package as I said, and target is mistaken. I know I put in both items, I very carefully packaged the items and I do not have the second one in my possession as I sent them to target. This is not the first time they made a mistake on my orders, three times in the past when I placed orders from target for multiples of the same item they only sent one. Now they made a mistake on the return side. My return window according to target website was until June, I had the dates ok. If they were not ok I would not have been able to print a return label. Target red card holders have an extra 30 days to return so I was within my return window, and I sent back both wristlets. I am disappointed target does not admit they made a mistake and makes me pay for their mistake. I will probably not order online anymore from target and certainly not return more than one item per package if I return anything I buy to insure I have "proof" of returning each item individually since target seems to not trust their customers. Thanks

I am rejecting this response because:
Clearly you can see by the photo the pillow I received VS. the one I ordered . If Target did their research (hence chat) they would see their representative suggested I reorder the pillow! Target is taking no responsibility to rectify their faulty shipping errors by the manufacturers they use. I am so disappointed with their lack of customer service.

Hello [redacted],   At this time we have no further resolution for the guest and we consider this matter closed.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting us on behalf of our guest [redacted] and his issue with not receiving a refund for several orders that didn’t ship.I’m sorry for all of the added frustration and time that he has spent to get refunded for several orders that didn’t actually ship.  He has been issued...

Target.com electronic GiftCard refunds for all three orders in the amount of $835.96 each on 12/12/2016.  The refunds were sent to the email address he used to place the orders and should arrive within 24 hours.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].   I understand that Miss. [redacted] was excited to take advantage of a great promotion we were running in November 2016, but was upset to find that her plus-sized items didn’t qualify. Plus-sizes are never excluded from our...

promotions, but specific items may not always be eligible. Miss. [redacted]’s order didn’t qualify because the specific items she ordered were not eligible for the promotion in that size. Despite this, our team members were happy to make a onetime exception for our guest.   When the items arrived, they were in poor condition and I see that Miss. [redacted] attempted to reach out to us about this issue via Facebook. I apologize that Miss. [redacted]’s post on Facebook was missed. We do our best to respond to guest concerns via social media, but per our Target.com help pages, we always recommend that guests call us directly at ###-###-#### or use the chat feature to receive a prompt response and resolution.   Because Miss. [redacted] returned the items to our store for refunds or store exchanges on 12/2 and 12/6, our Target.com team members were not able to assist when she emailed on 1/18. If Miss. [redacted] has questions or concerns regarding the items she received in exchange at the store, she will need to speak with Guest Relations at ###-###-#### for follow-up. Target.com is no longer able to assist with this issue as the full order has been returned in store.   We never want our guests to feel like they need to contend with damaged merchandise on their own and in the future, if Miss. [redacted] finds herself in a similar situation, we recommend that she call us directly and immediately so that we can best assist.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Rachel Target.com Executive Offices www.target.com

I am rejecting this response because: The local police department will not do anything because I have no proof I didn't use the card add I already stated.  I believe this was a scam and there was never anything on the card.  If there was then target needs to provide me with the information of the person that supposedly used it so I can give this to the police department or in fact give me a replacement card .