Target Corporation

Thanks for contacting Target on behalf of our guest [redacted]. I can only imagine his frustration after receiving a partial shipment, especially, since the box clearly stated that item will be shipped in multiple shipments. It’s clear that when our guest called to express his concerns our...

online agent tried to assist him by reshipping a new set and issuing a refund for the incompletely order. During this call our guest was informed that a refund would be issued back to his original form of payment. In most cases, the information provided would be correct. The only difference is, when returning an order paid via PayPal our guests are refunded in the form of a GiftCard. Our guests also have the option to take the return item(s) to their local Target to receive a cash refund. Our PayPal disclaimer information is visible to our guests on Target.com help pages and on the checkout page when guests select PayPal as payment option. However, I can certainly understand the frustration our guest encountered after receiving an eGiftCard in the amount of $187.25. I recognize this miscommunication has caused our guest a great deal of disappointment. With that being said, I want to turn this poor experience into a better one. I’ve partnered with our order research specialist and PayPal and requested the refund to be credited back to his PayPal account as of today, 12/28/2106. I only ask that [redacted] waits at least 3-5 business days for the credit to post back to his PayPal account. The original eGiftCard he received has been forced closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I am rejecting this response because:The business representatives keep saying that it is clearance price and they cannot match it. I am saying that I was in the process of buying said item on clearance and the price got changed when I bought it!Why offer me the item at clearance price but remove from clearance when I got to store or after I placed the order? I have no problem returning this item for its clearance version, as long as the business can guarantee I will get one for the said clearance price.To put into context, I did give up on a competitors promotion to go with Target Corp: The item is listed for $449 retail + 3 free accessories on dyson.com website: https://www.dyson.com/sticks/dyson-v8-absolute-nickel-iron.htmlI appreciate Target rep's vigilance of looking into my account and seeing my loyalty. Rest assured, this loyalty will be lost as I don't buy from businesses who bait-and-switch (display $299 clearance price on website but switch to $499 non-clearance when getting the order)

Thanks for contacting Target on behalf of our guest [redacted]   I can only imagine how frustrating it must have been when she noticed an extra charge one her bank card.   For her orders [redacted] and [redacted] she should have a total of 6 posted charges. They are as...

follows:   [redacted] Order total is $21.71 7/24 - $11.71 7/24 - $5.00 7/24 - $5.00   [redacted] Order total is $18.19 7/24 - $8.19 7/24 - $5.00 7/24 - $5.00   When an order is submitted, we place a temporary authorization hold in the amount of the order on the payment tender until the items ship or in this case, until the items are picked up from the store. When the items are shipped or picked up from the store, the charges will go from an authorization hold to a posted charge. There are instances where the guest might see the authorization hold and posted charge for the same order until the bank is able to reverse the authorization hold.   I have attached a photo of both invoices to show what she was charged for both orders to verify that she wasn’t over charged.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.  JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted] regarding her concerns with the $0.01 additional charge for tax.I understand that the way we processed [redacted] online order and billed her payment could be confusing so I’d be happy to clarify this for her. After an online order is...

submitted, an order acknowledgment email is sent, which includes the order details along with an estimated tax amount. Target strives to provide the estimated tax amount as accurate as possible, but the final tax amount could be a little bit more or less, based on the origin, local and county tax adjustments. Target doesn’t charge any payment method until the item is shipped or picked up.In [redacted]’s situation regarding the order [redacted] and the other two orders that were also charged an additional $0.01 after the orders shipped is because of the following reasons: • First, tax in Florida is calculated using brackets and not a straight calculation of taxable amount times the tax rate. These brackets are posted by the department of revenue and illustrate how tax should be rounded in each bracket.• Second, these calculations are performed at a transaction level. For Target.com orders, each shipment is technically a separate invoice and it is common for an order to have multiple shipments. The calculation can be off by $0.01 when an order has multiple shipments versus 1 as illustrated below:Example, the order [redacted]3651, has two shipments but we originally estimated sales tax as one shipment.Shipment 1: $17.10 taxable, bracket says $1.20 tax is due.Shipment 2: $10.45 taxable, bracket says $0.74 tax is due.Combined: $1.94 tax is due. If there was only one shipment for this order, the taxable amount would be $27.55 and the bracket would show that $1.93 tax is due. To be compliant with the state tax laws, Target has to follow the Florida sales tax brackets and rest assured, [redacted] was charged the correct tax rate. If [redacted] is still concerned about the Florida state sales tax calculation rules, I’d recommend that she visit the state department of revenue’s website for more information (http://floridarevenue.com/forms_library/current/dr2x).As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest [redacted].I want to apologize for any confusion that we may have caused about our REDcard discounts. All of our REDcard holders are provided with free standard shipping. After looking into the product details, I confirmed this particular...

item does require a handling free. The standard shipping for this item was $76.43, but since her order was purchased with her REDcard that fee was waived. I verified the information regarding the handling fee is provided on our website right below the “Add to cart” button. We also provide all the benefits of having a REDcard under the “Help” section on Target.com or our Target REDcard homepage. I recognize this isn’t the outcome that our guest was seeking, but I want to thank her for taking the time to share her concerns and frustrations. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to Ms.[redacted].   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at (800)440-0680 and...

reference case number 13965445.   Sincerely,   Sonzaray The Target Team www.target.com     Hello [redacted],   Thanks for contacting Target through the Revdex.com regarding your recent experience. I understand you recently purchased the display model of a VIZIO 50" Smart UHD 4K 120Hz TV at the Oak Lawn Target store. I see that a team member assisted you bring the TV to the front and while assisting you, you noticed a scratch on the TV. I truly apologize for the frustration and disappointment of this experience.  Since the TV was a floor model items and sold as is at a discounted rate and we would not be able to offer an additional discount. You can return the TV back to the Oak Lawn by July 6, 2016 for a full refund. Or you can reach out to the manufacturer to see if they can assist you further. You can give them a call at (888) 849-4623 or visit their website at http://www.vizio.com.   I have documented your experience with the team members at the Oak Lawn store and shared it with Store Leadership. We expect team members to behave in a professional and respectable manner. I never want our guest to have such a negative experience with team members so I truly apologize. Again I am sharing your experience with Store Leadership at the Oak Lawn Target so they can provide coaching to team members.   I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service.   We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours.   Sincerely,   Sonzaray The Target team www.target.com

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. Our Stockton North store had the same item in stock and Ms. [redacted] was provided information for doing a same item exchange....

  As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

The newer order [redacted] that she placed on 07/07 didn’t cancel and like previously stated, was successfully fulfilled and shipped. I have already followed up with the team members she spoke with to provide coaching and ensure that they’re providing accurate information.   She was able to reorder the item because our inventory still shows it as being available for purchase.  Her first order was sent to a fulfillment center that was low in stock and ended up selling out by the time they went to fulfill her order. Again, I’m sorry for the inconvenience that this caused her.   When an item is cancelled from an order Target sends an email notifying our guest what has happened. She was sent an email that the briefs were cancelled from her order on 07/05/2016 to the email address that she provided c[redacted]@comcast.net. I do see that there is no response from her email provider when we send her order notifications. Order confirmations and order notifications come from different servers and there is something within her settings filtering the emails that we send her regarding her order notifications. She needs to check her privacy and firewall settings along with adding [email protected] and [email protected] to her address book to help ensure that she’ll receive our order notification emails in the future.   I’d be more than happy to do some trouble shooting on my end regarding her logging into her account, however it would require me to reset her password. She would be sent a link in an email that will help her update her password when it’s reset.   I hope this information helps! JennaTarget.com Executive Officeswww.target.com

We thank our guest, [redacted] for her additional feedback.   As it turns out, we do not show a return for a third iPhone case and it's possible this item was lost in transit.   I know how disappointing this has been for our guest. To make this situation easier for [redacted], I have processed a full refund for $21.39 for this item, back to her account. Please allow 7-10 business for the credit to appear back her MasterCard. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of our guest KB Snow and their request to lower the price of their Target.com purchase.I understand that our guest is wanting a price adjustment on their order to $199.99 because a store in their area was advertising the same bundle for that price.  Our...

Price Match Policy specifically states, “Price matches and adjustments will not be allowed for prices from Thanksgiving Day through the end of the following week (11/24/2016-12/03/2016), whether offered by Target or a competitor.”  I also understand that the guest is questioning why the in store ads don’t state that the prices will be different in the store.  Our Price Match Policy also states, “We match Target.com prices on in-store purchases and in-store prices for Target.com purchases. In-store price matches from other Target stores are excluded.”  Our printed ads on the last page also state that “Pricing, promotions and availability may vary by location and at Target.com”.Because we are not price matching during this timeframe and we don’t price match store prices, I will not be able to lower the price or send a Target GiftCard for the difference in price to our guest.  Our complete Price Match Policy and its exclusions can be viewed by using this link:  http://help.target.com/help/subcategoryarticle?childcat=Price+Match+Guarantee&am...⇄ always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thank you for contacting us on behalf of our guest [redacted]. I realize the importance of receiving a refund for items that isn’t in our guest possession. After reviewing both orders, I was pleased to see that both orders were fully refunded in November. One order was paid with PayPal and the...

other order was paid with a GiftCard. When our guest decided to return the items to our online return center her refund was provided in the form of an eGiftCard.Our return policy is visible for all guests who chooses to use PayPal as their payment method. While checking out a pop-up window will appear to inform our guests of their return options. Order - [redacted] $18.47 was provided in the form of an eGiftCard on 11/22, since she guest paid with a GiftCard. Order - [redacted] $25.49 was provided in the form of an eGiftCard on 11/15, since she guest paid with PayPal. I confirmed the eGiftCard for $18.47 wasn’t accepted, so I’ve closed it and resending a new one to her via email. Since the eGiftCard for the PayPal refund haven’t been used, I’ve decided to close it and refund the amount to her PayPal account. In the future if our guest would like a cash refund for items paid with PayPal she must return the unwanted items to her local Target. We appreciate the time and service that you provide for our guests. If you have any other questions or concerns contact Target.com at ###-###-####. Sincerely, Shanetra Target.com Guest Services www.target.com

I apologize about the delayed response. The iPads have been sent back to us and a refund of $1,487.84 will be issued in the form of a GiftCard. Ms. [redacted] should receive an email with her GiftCard within the next 4-24 hours.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

Hello [redacted],    Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached out to our store and to our guest to address their concerns. I’ve called the guest several times and left messages asking her to call us with more information....

As of today, the guest has not returned our calls. Included you will find our response to [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].    Sincerely,   Terry The Target Team www.target.com    Hello [redacted],    Thanks for contacting Target through the Revdex.com regarding your experience at the Edgewater, NJ Target store. Please accept my sincere apology for any frustration and inconvenience you experienced I’ve called and left a couple of messages for you, requesting more information about the grill. Without the additional information requested, I will attempt to respond to your concerns.   We do expect our team members to be helpful and attentive. I'm sorry to hear about the delay you experienced while waiting for assistance at the store. I have shared your comments with the Edgewater, NJ store leadership team for review with their team members.   This time of year you will see clearance prices on barbeque grills and patio furniture. The price point you described was much lower than a typical clearance price. It would have been helpful to know where you saw the price of the grill, if it was on a sign or a price tag on the product. Unfortunately pricing errors may occur occasionally, when that happens our stores work to immediately correct the error. Once the products are on a clearance markdown they tend to sell very quickly, the grill in question may no longer be in stock. Without more information from you as to what the item number is or a complete description of the grill, so we can identify it. We can only assume, this is what might have happened.   We appreciate the time you have taken to share your experience with us. If you have any other questions please let us know, you can reach us at ###-###-#### and provide reference number, [redacted]   Thanks for contacting us. I understand our apologies may not completely eliminate your frustration, but I hope you’ll continue shopping with us in the future.    Sincerely,   Terry The Target team www.target.com

Thanks for contacting the Target.com Executive Offices regarding our guest [redacted] and her concern regarding her recent Target.com purchase.I had the pleasure to speak with [redacted] last week regarding her concerns.  The item she purchased is an assortment item; this means that the guest...

will be sent one of the items pictured and there’s not a way to choose which one you receive.  I agree that the way this information is presented on our website is not clear.  I’ve asked for this to be corrected and the items are currently unpublished and cannot be purchased on Target.com while they’re being updated.The items are also available for purchase in our stores; this is the only way to choose which item you receive.  I’ve tried to locate the two additional figures she is wanting from her local Target but have been unsuccessful.  They have been a very popular seasonal item with our guests this year.  I’ll continue to try to locate the items for her in hopes that a new shipment is received.  In the meantime, I’ve issued her a $15.00 electronic GiftCard to invite her back for a better experience.I’d like to thank her for bringing this to our attention and will be sure to share it with our merchandising team.As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,PaulineTarget.com Executive Officeswww.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.yes they did and I accepted their offerthanks

Thanks for contacting Target on behalf of our guest [redacted]. It sounds like Ms. [redacted] has gone through a great deal of difficulty with her recent orders with us and has really struggled to feel like she was being heard and understood by our team members. I can only imagine the emotional...

toll that these contacts have taken on her, and I’m truly sorry that this has been her experience with us. I’m happy to say that Ms. [redacted] has been issued the full refund that she’s been seeking. The full total of $65.11 for order [redacted] has been refunded to her in two separate installments. Ms. [redacted] will see $21.95 post back to her MasterCard by or on 5/17, and she will also see $43.16 post back to her MasterCard by or on 5/31. In addition to the requested refund, Ms. [redacted] was also issued $15 in GiftCards on this order by our team members for her experience. I completely understand that Ms. [redacted] has been through a lot, and that there’s no way for us to undo the damage that’s been done. However, I want to assure her that we’ll take away everything we can from this and use it to create an even better guest experience going forward. I’d love to invite her back, and I can’t wait to show her the kind of online experience she truly deserves to have as a loyal Target guest. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. Sincerely, Rachel Target.com Executive Offices www.target.com

Final Consumer Response /* (2000, 5, 2015/12/03) */
I finally received a response back today after numerous attempts. They are refunding my money. Thank you for your help.

I am rejecting this response because:
What's really sad is that the e-mail that I have right from Target.com after processing the request from return says that I have until 2/10/2016 to ensure that these items reach their warehouse. Which according to the tracking number provided, that says that the items were returned to their warehouse in Indianapolis, IN on 2/4/2016, means that these items were returned in the return period. I have attached that e-mail here. Further, if these items were not returned within the refund period, why haven't they shipped the items back. Also, I have tracking information that they did receive the merchandise. So what they have done with it is besides me. The tracking number was in the previous post made here.

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. We’ve attempted to contact our Guest by phone and are currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As always, we appreciate the...

assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted] Sincerely, AmyTarget Corporation www.target.com

Thanks for contacting Target on behalf of our guest [redacted].   I can imagine his disappointment when he received several GiftCards in a lower denomination than he was expecting.  I sincerely apologize for any frustration that this has caused him.  For a short period of time our...

website displayed a price of $1.00 instead $100 for a $100 GiftCard.  Despite our best efforts, a small number of items on the site may be mispriced, described inaccurately, or unavailable. We may experience lags in uploading updates throughout the site and in our advertising on other sites. We don't guarantee the accuracy or completeness of the information on Target.com, including prices, product images, specifications, availability, and services. Target reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. This certainly isn’t the experience we would want him to have and understand we let him down.  I’ve gone ahead and refunded the guest for the $10.00 he paid on each order.  He can still keep and use the GiftCards the he was sent as a goodwill gesture in understanding this was a poor experience. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Pauline Target.com Executive Offices www.target.com