Target Corporation

I am rejecting this response because:First and foremost I would like an apology from the company, which I did not receive. I feel someone from target should have personally caked me about this matter. Second, I stated I felt like I should receive a refund for this item, not just the 15% off that was PREGNANT ADVERTISED. Thirdly, I want disciplinary action for both of the target associates that flat out lied to me. I have the transcript from the first person over chat who lied and I'm sure target can pull up the recording of the phone call with the supervisor who lied. Target and their employees should not get off scot-free by giving me the 15% that I was entitled to.

Hello [redacted],   Thanks for contacting Target on behalf of our guest [redacted].   Upon receipt of your contact, we reached our guest to address their concerns. An incident report was filed for the reporting of son’s rash with Target’s Guest Reporting Center. Explained the return...

was attempted without a receipt or the form of payment guest used for purchase to do a receipt look up. Discussed this item is showing clearance with no selling price in our system. Reviewing the experience with the store because guest states she found two of the same item on the shelf. Guest sent a GiftCard to reimburse for the item.   As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and reference case number [redacted].   Sincerely,   Nancy The Target Team www.target.com

Thanks for contacting Target.com on behalf of our guest [redacted]. I tracked the guest’s order through UPS using the tracking number attached to the order and show that it was successfully delivered to the porch of her residence on 12/17/2016 ([redacted]).  The email we sent...

the guest regarding the delay with her order was sent based on the availability of the rocking chair at that time. Ultimately the guest’s order wasn’t delayed and was delivered before the estimated delivery date we provided. Target.com doesn’t compensate for time. As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them. As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions. Sincerely,Target.com Guest Services  www.target.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have also received additional information and assistance through their customer service department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with Target's attitude toward my complaint and their willingness to make it right.I will continue to be a avid Target shopper. Thanks

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted] ([redacted]) [redacted]. We’re currently in the process of researching the matter and will provide a substantive response within a reasonable timeframe. I appreciate your patience, as well as that of Ms. [redacted]. If you have any...

immediate questions or concerns, please contact me at ###-###-#### and reference case number [redacted]  Sincerely, AmyTarget Corporation

I am rejecting this response because:
I want my money back. It does not make any sense that Target does not give back the money I paid. If the order can not be fulfilled, Target should issue a refund of my original payment.

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions. In addition, Target reserves the right to prohibit purchases of any...

merchandise by resellers. A reseller is defined as a company or an individual that purchases goods with the intention of selling them rather than using them.   As an accommodation, we are refunding the purchase amount on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

I am rejecting this response because: The business states that a gift card was sent and I have received no communication from the company. Plus the item did not sell out ....per their web site and tracking it was shipped alone and disappeared the second day. Then no communication was given and through multiple emails and phone calls from me I was never told it sold out and was told it was on its way. So unfortunately no accountability taken and no communication has been sent to me so I am not accepting their response. Thank you

Thanks for contacting Target on behalf of [redacted]. We’d like to inform you that the order was flagged because using Target GiftCards to purchase gift cards or prepaid cards violates the Target GiftCard terms and conditions.  As an accommodation, we are refunding the purchase amount...

on order [redacted] to a replacement Target eGiftCard. This Target eGiftCard will be sent to the e-mail address associated with the order.  Although this order is being refunded, we are reserving the right to restrict future business with this individual due to the violation of our terms and conditions.   Sincerely, Target.com Guest Services  www.target.com

Thanks for contacting Target on behalf of our guest [redacted].I know this entire online experience has been extremely disappointing and I cannot apologize enough for the frustration we've caused. I understand our guest received conflicting information regarding his refund. After reviewing his order...

details I confirmed a total price adjustment was made on 12/06/2016. Once our team member reduced the price by $36.99 the order total went to 0.00. Therefore when it was time to receive the payment from his credit card, he didn't owe us any funds. He was advised to keep or donate the delayed shipment once it arrived to him. I recognize this process can be confusing, since our online team didn’t wait until the charge was posted to his account. Basically, when guests enter their payment information during checkout, we may submit an authorization hold on the payment method. Bring his total price down to zero sends a request to the card issuer to remove any authorization holds. The length of processing time varies depending on the card issuer. With that being said, a refund cannot be provided since we never received any payment from his bank. If for some odd reason he was charged for this order, I advise him to contact his bank right away and share his billing concerns.I sincerely apologize for any inconvenience we may have caused and I thank him for taking the time to share his online experience with us. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.Sincerely,ShanetraTarget.com Guest Serviceswww.target.com

Dear [redacted], Thanks for contacting Target on behalf of our guest [redacted]. Included you will find our response to [redacted]. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ###-###-#### and...

reference case number [redacted]. Sincerely, AmyTarget Corporationwww.target.com  Dear [redacted], Thanks for contacting Target through the Revdex.com regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience. Cartwheel offers are subject to expire early for a variety of reasons. The offer may have expired, is no longer valid, or the product is no longer available. See the Terms & Conditions at http://cartwheel.target.com/terms-n-conditions. Target has the right to remove or cancel offers from Cartwheel and your list, at any time and for any reason without notice. I know this has been a frustrating experience for you. While I’m not able to offer you the resolution you’re looking for, we appreciate the time you’ve taken to share your feedback and concerns. I’ve documented your comments about the team member behavior and will make them available to our leadership team. Our leadership team will review your comments with our team members to ensure they’re providing the best possible service. We always want to provide our guests with a consistent Target branded experience and appreciate the time you took to let us know about yours. Sincerely, AmyThe Target team www.target.com

Thanks so much for contacting Target on behalf of [redacted].   I apologize for the confusion but his order doesn’t qualify for the $20 Target GiftCard. The order total must be $100 after taxes and his didn’t meet that requirement. This was explained to [redacted] previously when a team member...

granted an exception to this policy on a similar order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Jenna Target.com Executive Offices www.target.com

Thanks for contacting Target on behalf of our guest [redacted].  I attempted to contact our guest by phone and am currently waiting for a response. We’ll get back to you with our resolution as soon as we receive a response from our guest. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.

I am rejecting this response because: They offered no resolution to the problem. The problem they created for me has not been addressed nor do they even offer a solution to this matter. I don't think a resolution can be made when they are not willing to accept any fault for the situation they created for us the customers. I don't think I am being unreasonable in my statement. I can see their position as a company is to not do what they can to take care of the customer in a matter that they created from their response. They want you to use their online website but then come back and say its not accurate. that is a double standard. Even store employees tell you to use the online website to find the store closest to you with the item.

I appreciate the time our guest [redacted] has taken to share additional information regarding her experience. Although she’s requested for Marie’s assistance via email, when she contacted Target through the Revdex.com her case was escalated to the Executive Offices and no one else will be corresponding with her. That means, correspondence from another team member won’t occur, however, I’d be more than happy to address her concerns. I’ve gone ahead and issued [redacted] two additional Target eGiftCards; $100 for the second memory foam pillow and to cover the difference of one set that was already refunded to her and $75 for the refund of the can opener and step ladder that was missed from the previous refund that was issued. Keep in mind, Target doesn’t charge our guests for free standard shipping on orders totaling to $25 or more which is why her wedding guests weren’t charged for shipping on the orders. Additional information can be found here by following this link: http://www.target.com/c/target-shipping/-/N-551st It sounds like she’s requesting the names of the wedding guests that purchased the items from her wedding registry so she can send thank you notes, and I’ve provided the names in my previous response. I understand why she’d be hesitant to place future orders on Target.com and realize that the nearest Target store is an hour from where she now resides, however, Target is unable to place a dollar amount on her time because it’s priceless. I know my apologies may not completely eliminate her frustration, but I’m sorry there are no other options Target is able to offer.

Thanks for contacting Target on behalf of our guest [redacted].   I can only imagine how disappointing it must’ve been when her preorder for the Xbox One X Scorpio was cancelled.   Target is required to reauthorize holds within a certain amount of days depending on the card issuing...

bank in order to keep an order in good standing. Our system will renew the hold every 7 days for Target REDcard, Visa and American Express, every 10 days for Discover and every 30 days for Mastercard and PayPal. Since her bank denied the authorization renewal, her order was cancelled.   At this time, there isn’t a way to reinstate her order.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####. JennaTarget.com Executive Officeswww.target.com

Thanks for contacting Target on behalf of our guest [redacted].   Please accept my sincere apologies since Mr. [redacted] received the incorrect item for his daughter’s Christmas gift. The information on our website was actually incorrect; the error has been updated on our website now. Mr. [redacted]...

is more than welcome to return the camera for a full refund. At this time, I have sent him a $10 eGiftCard for the experience. He should receive the GiftCard within the next 4-24 hours in his inbox.   As always, I appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ###-###-####.   Sincerely,   Morgan Target.com Executive Offices

I am rejecting this response because:
I provided the receipt and order numbers when I made the Revdex.com complaint. I filled out the forms completely. I also mentioned in that form that I went to the Target in Parma off ridge rd. I did receive a refund in my bank account. However, the refund took several days to show up, and I narrowly missed overdrawing my account. I will not shop at Target in the future because cash refunds were not available at that store. Other stores process refunds within 24 hours. I would prefer to shop where cash refunds or 24 refunds are available. Sincerely, [redacted]