Tate Publishing & Enterprises, LLC

The kindle was deactivated today The book was pulled form distribution in August so although it shows up on a search is not availableIf the author rejects this again he will need to contact Amazon and inquire why it is being soldThanks,

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing ordersAlthough this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints We are completing of the books right now to ship to Mr [redacted] and will continue to diligently work to complete the order

August 23rd, 2016Revdex.com of Central Oklahoma, Incoklahomacity.Revdex.com.org Case # [redacted] Whom It May Concern,We fully intend to provide Mrs [redacted] with the services we have discussedWe did not guarantee a specific timeline, nor do we control the schedules of the film producers we work with.The producer desired was indeed very excited about Mrs [redacted] 's projectOur desire is to coordinate the schedules and move ahead with the read of the screenplay.We do work with other producers as well, so we have a wealth of options we can provide Mrs [redacted] if she so choosesWe have made her aware of these options that would enable her to gain valuable details and insight from a variety of producers/directorsThe service will still be provided, we have communicate this directly to Mrs [redacted] as well and have requested her patience with the project and assessment of her work.Sincerely, [redacted] Vice President and Director of Sales Tate Publishing and Enterprises, LLC

I am rejecting this response because: First it wasn’t until I started to question Tate about the refund and forwarding the emails between Ms [redacted] and myself that they responded asking for my Contract, which I found strange since they should have a copy of said contract as wellHence my response and I also have sent them the email attached as well wherein it was discussed the retainer would be refundedThat’s when they came back about it was a misunderstanding and refused to respond to many emails sent afterwards including about asking for their legal details to send a legal letter addressing the sameSecondly, THAT Facebook page that they are listing in question WAS NEVER created by Tate I personally setup that Facebook page myself It wasn’t until August 10, (see attached) that Tate finally contacted me about a Facebook page; almost a year and month AFTER I had already created oneThird, I have attended almost all book signings set by Tate and have bene doing all the marketing and promotional work by myself Including a book tour to South America and buying TV slots that saw my book being advertised, with absolutely no help from Tate Publishing.All Tate Publishing does is send out emails every Friday with various hooks to buy books for one reason or another, but nothing about marketing and promoting and I have always worked with them and have email proof to show the sameHence Tate is in violation of their Contract and I would like my retainer to be refunded as now they are also falsely claiming to BB and I that MY Facebook fab page, created by ME was in fact done by them If this isn’t proof as shown by many complaints that they lie, I do not know what this is But unfortunately, this time they have bene caught in the said lie in public

Initial Business Response / [redacted] (1000, 12, 2016/01/06) */ Ms [redacted] contacted our company and requested services which we offerShe was given a lower price as a courtesyWe provided the serviceShe then called some time later and wanted her money back because she informed us that her sister was now getting married and she wanted the money for the weddingThe funds are NOT refundable since the service has been providedHoweverWe refunded her money to her credit card even though we did not have to contractually

June 13, Case #: [redacted] To Whom It May Concern, We have let Ms [redacted] know that we have never promised that her books would be sold on bookstore shelvesThey operate solely on supply and demand: once there is an outstanding demand, they will then supply them in-storeWe have no control what they decide to sell on their shelves, but we are still more than happy and willing to work with the author to create the demand for her booksWe've placed her two books in the spring New York Times ad as promised; this will be the first New York Times ad that we've run since she was promised the placement of both of her booksThe proof is being configured, but her two books have been included in the ad to be run in the next month; we are still awaiting confirmation for a date from our advertisement representativeIf it pleases the author, we will send her the proof to prove she is indeed included in the ad, and we will reach out to her personally to do so Sincerely, [redacted] Vice President Tate Publishing and Enterprises, LLC

Tate fulfilled the contract the book was through productionThe author received a guide to marketing and in addition the questionnaire in which the author stated they would need to attend eventsThe author did not attend any events As with any new author, the success of their book in today's market is largely dependent on the efforts the author puts into marketing not only the book but themselves as the author If the author wishes to terminate their contract we can send the documents but it is with no refund

This author purchased from Tate a movie pitch with an actual producer and was NOT promised a specific producerAt the time we had been scheduling with Dr [redacted] but he took a lengthy project and has been traveling and unavailable Tate works with several Producers, this not uncommon for projects to come up for one and & another be available [redacted] did have a call with Ms [redacted] on September 21, at 2:PM CST to 3:PM CSTThe call was one hour in duration, as previously agree to by all partiesMr [redacted] spoke with Ms [redacted] at length about her book and it's contentMs [redacted] had a lot of questions for Mr [redacted] and he feels he answered them all for herHe also stated he felt it was a good call and expressed an interest in taking this on as a project but he already had several ahead of herMs [redacted] indicated to Mr [redacted] she wanted her book made into a film even if it was a lower budgetMr [redacted] wanted to help her out so while they were on the phone he looked up AZ Film Rebate Commission and discussed with her avenues to get her film made without a big Hollywood budget by attending local film festivals which he again looked up for herHe encouraged her to market herself on social media & meet with the locals in AZ to create a buzz about her bookThere are no refunds and all sales are finalWe do not consider this to be a valid complaint and author clearly pitched her book to a movie producer and was able to discuss her ideas and ask the questions she needed to know to get her book into a film

A representative of our Customer Service team spoke with this individual at approximately 4:PM CDT on Thursday August 25, shortly before this complaint was received We are unsure why Ms [redacted] alleges she had no contact from us regarding the order, when that is clearly not the case.Per the conversation between our representative and Ms [redacted] , the product was originally shipped July Unfortunately, for some reason the product was not delivered and are working with our partners to determine what happened We decided yesterday that the best course of action was to replace the product for Ms [redacted] , and have placed and subsequently expedited the order so that it will arrive in approximately 3-business days Ms [redacted] was notified of this during her conversation with our customer service team, and was sent an email receipt/confirmation of the replacement order A copy of the receipt/confirmation for the replacement order is attached to this response.We again offer Ms [redacted] our sincerest apologies for the delivery issues regarding her order, and hope she enjoys the book when the replacement arrives next week Should Ms [redacted] have any questions regarding her order, she is encouraged to contact our customer service team directly for the most up-to-date information

December 19, 2016 [redacted] Book [redacted] Attention BBB of Central Oklahoma The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation,... we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints. In regards to the complaint of Ms. [redacted] we have we will work diligently to try and resolve this complaint and fulfill his book order.

Complaint: [redacted] I am rejecting this response because: If Tate cannot produce the books in a timely fashion, it is impossible for me to reach the goal of 1,sales to get my $4,reimbursement They have still not mentioned the reformatting of my book to enable Amazon to fill orders directly, nor have they sent the books ordered on April 4, which was supposed to be delivered in weeks! Tate has not met their end of the contract by not making my books available in a timely manner to customers who order from them, to other vendors, or to me! Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ We are working directly with Ms. [redacted] to provide the books and work to a solution. On June 1, the below was sent via email to Ms. [redacted] to answer directly and cover all details of her concern: [redacted] , No one here is avoiding... you. We have been researching all details with the printer and are working to get everything to you as quickly as possible. While I do understand your frustration, and we were told from the printer that the books would make it in time, we can also avoid these situations by ordering and allowing plenty of time in the future as well, especially for hardcover books, which take significantly longer to produce. [redacted] 's role is to process the orders in, but it is not her role to print, package, ship, or track the books. She has no control over those details. [redacted] is actually not your contact for seeking updates once books are ordered. Those questions are to be directed to [redacted] your Author Service Representative. Perhaps those emails or calls were sent to [redacted] and if so, I do apologize if you did not receive a response, and I will look into those concerns to ensure you receive a timely response in the future. [redacted] 's role is to help you with book purchases and discuss avenues for marketing and sales. You are in excellent hands in that respect, as [redacted] does know the industry very well and can assist you in finding more events or directing the publicists to make additional contacts on your behalf. Per our company policy, we do not issue refunds on books purchased. This is because we ourselves must pay for materials and printing. I would be glad to increase the order quantity or deeply discount additional copies of another of your titles (or this same title) if you'd like. We did reduce your cost on this order of books by $400 when you placed this order as well. We can and will re-imburse you for the shipping fees you incurred. I received that email as well and we will cover the additional expenses. Again, we want your best long-term, and my understanding is that the remaining books will be arriving today. Sincerely, [redacted] EXECUTIVE DIRECTOR OF MARKETING [redacted] Toll Free [redacted] Fax Tate Publishing & Enterprises 127 East Trade Center Terrace Mustang, OK XXXXX [redacted] @tatepublishing.net www.tatepublishing.com [redacted] tatepubmarketing.blogspot.com This electronic mail message contains information that (a) is or may be CONFIDENTIAL, PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and (b) is intended only for the use of the addressee(s) named herein, and (c) is protected by copyright and may not be displayed or shared with any other person other than the intended recipient. If you are not an intended recipient, please send an email immediately to [redacted] @tatepublishing.com and take the steps necessary to delete the message completely from your computer system. From: " [redacted] " To: " [redacted] " Sent: Friday, May 29, 2015 7:36:46 AM Subject: RE: Status ? ***, Thank you for your kind words, but as you know this situation is an epic failure. Today, I called Ms. [redacted] and she cannot even respond via email. I would strongly urge you all to hire people who can handle these situations. Avoiding people really does cause more problems in the long run. It builds angst, tension, breaks trust, and bottom line it's bad for business. THIS COULD'VE BEEN FAR LESS STRESSFUL! If the only time you return calls is to take orders ... that is bad business. I truly am a reasonable person, but being avoided after you all ran my credit card for over 1500.00 is unacceptable. So let's recap There were no books for an event ( where celebrities were - BTW) Thank God I had a few extra.. [redacted] was able to leave with books in hand. ( NO THANKS TO YOU ALL) I phoned and no one answered I emailed and no one answered Fast forward- I receive an email saying books shipped. Again, no apology for the failure. I check the tracking number says it was just shipped! (THAT DAY) Not the day it was supposed to Then receive only half- to the wrong address !!!!!!!!!!! Still have not received other books!!!!!!!! So on that note, I would like someone else to handle my business marketing/ book orders from here on out. I have no respect for her anymore and wouldn't let her handle another large order for me in the future.. when so much is on the line.. You have to handle things in a professional matter no matter what and she isn't equipped to handle things. Secondly, I do not have any interest in any advertising from Tate. Please let me know what will be credited on my credit card. Nothing short of a credit will work for me, so please let me know what will be credited asap. I understand the books have been sent, however I also know business management 101 and I know you have room to offer a discount and credit my account. I also know there was some profit made and that should be credited to my account. So, please don't offer me any items, etc.. I would like a credit. ASAP! Also, I have sent the other books to the other address and will send you the receipt for shipping that you requested on the next email for reimbursement. If you can't manage to get this done, please forward to someone who can. As, I am out of patience and don't want to deal with this anymore! I have contacted my credit card company and they understand the severity of this situation. I have also contacted the BBB. I need you all to make this right with a credit/discount on these books immediately and credit my account! [redacted] To recap, we wish to work out the details directly and have offered additional discounts and a refund of the shipping fees incurred. We cannot refund for the books, as we have paid for the printing and the books have all shipped. We are confident as well that we can pursue additional events on behalf of Ms. [redacted] to enable her to sell all copies and make a significant profit from the sale of the books. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yet another epic failure from Tate Publishing! Their response on here is a direct violation of their own words. see below: This electronic mail message contains information that (a) is or may be CONFIDENTIAL, PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and (b) is intended only for the use of the addressee(s) named herein, and (c) is protected by copyright and may not be displayed or shared with any other person other than the intended recipient. If you are not an intended recipient, please send an email immediately to [redacted] @tatepublishing.com and take the steps necessary to delete the message completely from your computer system. Secondly, They did not fulfill their promise and they did not offer a refund/discount on the books. Everyone has profit margins and they could at bare minimum offer that. Their "so- called" events department cannot guarantee I'll sell the books at any event. That's a complete lie. And not to mention they have done so little in this department anyway, as I have been the sole marketer for special events Unbelievable! [redacted] Final Business Response / [redacted] (4000, 9, 2015/06/06) */ I am not sure I understand the response above, as portions are not showing correctly on this site. However, we did provide a $400 discount to Ms. [redacted] on the initial order, we also offered additional free books and an advertising package to her at no charge due to the delay experienced. We also have offered to assist Ms. [redacted] in finding avenues for sales. All books ordered are now in Ms. [redacted] 's possession, and she also has charged back with her credit card company half the purchase for the books in the amount of $760. Since the books are now in her possession and she is able to sell them and make a significant profit, we request payment for the books to be remitted. Final Consumer Response / [redacted] (2000, 11, 2015/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We do apologize to Ms. [redacted] for the delay, and we are contacting her directly. The printer had some equipment problems that caused the delay with printing, and we are more than glad to help and compensate Ms. [redacted] . She may choose from either a free book trailer or free website, and we will... create that for her.Regarding contacts to be made, we do serve a wide array of authors, so it is normal to have a few weeks pass from the time contacts are requested until they are finalized and the report is sent. Once the report is received, it is normal that we pass the leads and any correspondence on the author's behalf to the author. We encourage the author to follow up and then to pass their contacts back to their marketing consultant so the publicists can continue to follow up. It can take 3-5 rounds of contact from us and the author before we reach a desired result or even a clear response. We team with the author because many times the venues want to hear directly from the author and are making a decision about the author, not just the book.We will be glad to reach out to Ms. [redacted] personally to assist and clarify, and we will be happy to offer the free book trailer or website due to the printing delay.

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ We have abided by the terms of the contract and management has had conversations with the client to help resolve her questions, the two most recent taking place April 27 and May 5. We are ready and willing to complete the project; however, the... client requested to cancel her book contract with us on May 6, which she is free to do. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tate has been promising to deliver an acceptable product for over a year. I had to pay an outside company to properly edit and format my book. The only thing that Tate did was collect my money and refused to give me a refund for mistakes that they admitted to. Their excuse was that every book has mistakes and I should just live with them. Would you continue to trust a company that makes remarks as such? I have several emails which prove negligence on their part; including an email where one of their Projects Managers accused me of "fault-finding" when I asked them to fix their mistakes. Do real "Christian" companies behave in this manner? Final Business Response / [redacted] (4000, 9, 2015/05/14) */ We have abided by the terms of the contract and management has had conversations with the client to help resolve her questions, the two most recent taking place April 27 and May 5. We are ready and willing to complete the project; however, the client requested to cancel her book contract with us on May 6, which she is free to do.

Initial Business Response / [redacted] (1000, 8, 2015/12/30) */ We have reviewed all details and there were no royalties to report for QThe information provided to Ms [redacted] is correct, and it is the same information that was provided to her long ago in our Online Marketing GuideWhen there are no sales, there is no statement sentWe report on sales paid, we cannot report on pending sales as we do not have that informationWe obtain information not by calling Amazon customer service but by receiving their payment information, as all publishers do No publisher can report on sales until reports and payments are received from that vendor Below is information from the Online Marketing Guide that was sent to Ms [redacted] in June of 2011: How can I track my sales? If you keep your statements and keep a careful account of the books you've sold personally, you will know your sales total at any timeWhen we get sales through our website or through retail, we will report them on a quarterly royalty statement (emailed) and mail the check to youRemember, however, when there are no royalties for your book in a given quarter, you will not receive a statement that quarter While it is perfectly understandable that you will want to know how your book is doing in retail in real time, the retail book industry is simply not set up to provide this kind of informationRetailers and distributors are invoiced for books they orderThey generally have 90-days to pay the invoiceEven if they pay on time, several months can go by before your account is credited for the saleIf that credit hits at the beginning of a quarter, it could be another months before you get paid for those books soldIf there are returns equal to or greater than this amount or your account was negative before the quarter began, you may not receive a check for that quarter In addition, it is a violation of the contract Ms [redacted] signed to contact Amazon directly, as the contract specifically states that authors are not to contact wholesalers and distributorsSpeaking with a call center representative at Amazon is not an accurate measurement of any actual sales volume, and we only have the ability to report on sales based on payments to us Our staff has responded appropriately to Ms***, and there were no sales to report for QX XXXXIf Ms [redacted] has further questions, she is welcome to contact me at XXX-XXX-XXXX or by email at [redacted] @tatepublishing.net [redacted] Vice President Tate Publishing and Enterprises Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youThis was the thorough explanation I neededThis is the first time since the book has been published that I did not get anything from the publisherAs you can imagine, its a little disconcerting to see sales on Amazon.com Author Central page and yet have no sales reported by my publisherHopefully, payment will be made by Amazon.com to Tate and this issue will be resolved in the 4th quarter

Complaint: [redacted] I am rejecting this response because:First, it was not Tate that refunded the charge I was told by Tate "we don't know what that is, there is nothing I can do" and then ignored It was the credit card company that refunded the money, not Tate I have the e-mails to prove this.Second, I was aware this was the first printing of the hard cover books I was told in July when I ordered them to allow "a couple extra weeks" for printing above the 4-weeks When I contacted in September, I was promised the order was expedited and the books were due to ship on September 16th and shipment should take 2-days That means, they should have arrived on September 19-20th I am fine with the shipment taking longer, but I was constantly told a different date or completely ignored, so I came to the natural conclusion they would never arrive, especially when I began being ignored I do have the e-mails to prove this as well.The books did finally arrive yesterday, and look great, so this part of the response I do accept However, my original receipt and amount agreed to pay was $162, but the receipt enclosed with the books show I owe $ This is not the amount I agreed to and paid I also have these receipts as well Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/16) */ All royalties have been paid, and the missing royalty check to Mr [redacted] was re-issued on February per his request, since that check did not reach himOur system notes show that Mr [redacted] was contacted and that the check was indeed re-sent: [redacted] (Feb XX XX X:XX pm) Re-issued check for direct royalties that author never received Concerning marketing, we have indeed promoted Mr [redacted] 's book and are glad to continueBelow are details and contacts made, all of which have been reported to Mr [redacted] for his follow-up [redacted] (Mar 4:pm) Edit Decatur Civic Center I Gary Anderson Plaza, Decatur IL,XXXX (XXX)-XXX-XXXX TT: [redacted] Meeting room will have a fee $60-$75; will hold up to people; podium and chairs, table upfront will be provided; hrs If you're interested with this, please inform your ASR or get in touch with [redacted] at [redacted] I [redacted] IL,- Haines and Essick [redacted] E [redacted] Decatur IL,XXXXX (XXX)-XXX-XXXX Location politely declined- Homeward Bound [redacted] Decatur IL, XXXXX (XXX)-XXX-XXXX Homeward Bound Huston Drive, Decatur IL, XXXXX - Corner Stone Medical [redacted] IL XXXXX (XXX)-XXX-XXXX *contact author's doctor, [redacted] Dr [redacted] isnt available and was asked to callback next week [redacted] (Jan 2:pm) Edit Illinois Heartland Library Sys West Eldorado Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the library director, [redacted] , when we called; however, we emailed information about your book, your marketing plan, and our contact information to her email address, [redacted] @illinoisheartland.org We await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan 2:pm) Edit Decatur Public Library North Franklin Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the adult event coordinator, Alissa THenkel , when we called; however, we emailed information about your book, your marketing plan, and our contact information to her email address, [redacted] @decaturlibrary.orgWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan XX XX X:XX pm) Edit The Beckman Cafe North Mathews Avenue Urbana, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the manager, [redacted] when we called; however, we emailed information about your book, your marketing plan, and our contact information to his email address, [redacted] @illinois.edu We await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan 2:pm) Edit RoseLen's Coffee & Delights East Columbia Street Arthur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach anyone at this location when we called; however, we left information about your book on the voicemailWe were unable to locate an email address to send information toPlease follow up with this location in 1-weeks if we have not informed you of an event by that time [redacted] (Jan 1:pm) Edit Coffee Connection North Main Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We spoke to an associate when we calledShe informed us that this is an online only coffee shop and they do not have the space to host a book signingThey politely declined [redacted] (Jan 1:pm) Edit Barnes & Noble S Veterans Pkwy, Springfield, IL (XXX) XXX-XXXX NOTES: We were unable to reach the community relations manager when we called; however, we emailed information about your book, your marketing plan, and our contact infoto her via [redacted] @bn.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan 1:pm) Edit Old Book Barn Hwy 51, Forsyth, IL (XXX) XXX-XXXX NOTE: We were unable to reach the manager, [redacted] (female), when we called; however, we left information about your book per an associateWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan 1:pm) Edit Novel Ideas Gift Shop E Main St, Decatur, IL XXXXX (XXX) XXX-XXXX NOTE: We spoke to Kim, the store ownerShe informed us that they no longer host book signing eventsThey politely declined [redacted] (Jan 1:pm) Edit Prairie Archives E Adams St, Springfield, IL XXXXXNOTE: We were unable to reach the manager, [redacted] ***, when we called; however, we emailed information about your book, your marketing plan, and our contact information, to him via ***@prairiearchives.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Jan 1:pm) Edit Jane Addams Book Shop N Neil St, Champaign, IL XXXXX (XXX) XXX-XXXX NOTE: We were unable to reach the manager when we called; however, we emailed information about your book, your marketing plan, and our contact information to her via ***@janeaddamsbooks.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order [redacted] (Dec 10:pm) Edit A press release promoting your book was sent to Herald & Review (Decatur, IL) [redacted] (Dec 5:pm) Edit A press release promoting your book was sent to the following media outlets: Neuhoff Media (Decatur, IL), Griz FM and The Bob and Tom Radio Show If Mr [redacted] would like our team to pursue more marketing opportunities, he may contact the staff assigned to himIf the royalty check we re-sent was still not received, Mr [redacted] may contact his assigned Author Service Representative, Darren Zanoria, and we can void the re-sent check and issue another

Complaint: [redacted] I am rejecting this response because:Replies to my emails in a timely manner so that I do not have to continuously ask the same question would be sufficientThe publications in the areas I have been told information was sent to stated they had no contact from Tate publishingAll I requested was proofMy contract states I would have commercialsFrom other complaints I have viewed this change has been going on for a awhile How will it be compensated?My contract states Tate has access to Costco and larger chains All I wanted was someone to contact the local store because the m***ger wanted to carry my book No one ever followed up with the requestThe website was created months ago, my input was a survey When I requested to complete and fix typos and design No one got back to me I finally had [redacted] delete it because no one would get back to me to take the errors off that were misspelledMonths of emails, and phone calls, so no it did not meet the contract agreement of having a website up and runningIt should have never taken this long, it has been year since the book came outTate has been called and emailed to complete with no responsesAs per [redacted] it was deleted September 6th But apparently you still have it online, because you are asking me to email you and complete something in a linkIn other words Tate did not deliver the product as promised and There-fore I do not have a up and running website from Tate Deleted September 6, by [redacted] yes I was referred and guess what, no one replied!!!! emails to marketing 6/16, 7/and 8/Still have not received a copy or reply to my email regarding a copy of my contractI have not received answers to my emails requesting names of people working on my projectInquired my Author Representative he asked the Director of marketing and I was sent this email: Hi [redacted] , Yes, as noted by [redacted] that you will get books in total in your order of booksBy the way last July [redacted] places books in your order of Would you like me to place another copies for this month of August? Update: as of 8/6/2016BOGO order of plus equals total - = (outstanding) Sincerely, This was dated August 6, 2016As you can see, [redacted] asked [redacted] about this and replied it was agreed with [redacted] that I qualified for the BOGO offer with my purchaseI emailed the director myself below:Sent: Thursday, September 22, 12:19:PM Subject: book order HI [redacted] just a follow up on my phone call I had ordered my books ( qualified for the BOGO so will have 2000) and when we spoke on the phone you and I had discussed auto ship a month I received the order of my first quickly postmarked from FresnoI did not receive an order since I have emailed [redacted] to see about ordering ASAP since I have an October event and November event and have not received books since the July orderCan you please help, I have about books to sell at the October event and I am hosting a table, would love to have books on hand to sellThank you so very muchSincerely, [redacted] ***'s reply:Hi [redacted] , I have received your voicemail and I have ordered another books for you We have completed our transition over to the new print facilities, so these should be coming out to you regularly until your entire order is fulfilledThanks, Dated September 22ndThere is nothing in the above email stating I did not qualify for the BOGO offer, and I even referenced itThen in November when I went to order more of my books I received this I have ordered your books for you This leaves copies remaining that we owe you under the 1,books for $1,dealYes, we do offer audio books The cost is $and we provide narrators, or you can narrate it yourself We also design the CD cover and offer it as a download, and take care of distributionThanks, [redacted] I replied: Thank you, [redacted] advised me my book deal fell under a bogo deal, for books, I will find the email to confirm ( which would leave books) Do I have permission to record my own audio of the book and sell? the radio station I ahve access to is going to let me use their facility Thank you [redacted] for getting back to me today [redacted] His response:Hi [redacted] , Actually, this is not correct You ordered your books under the "1,books for $1,deal" and buy one, get one free is not available with that offer We did split up your order into two separate payments, but we do not do BOGO under the $1,for 1,dealI hope this clears up any misunderstandingThanks! My question is how did this change all of a sudden? First it was agreed I would get it then it was stated it was a mistakeI have spoken to customer service over and over and this is why I am filing a complaintI believe, customer service is the key here I am the customer, if there was a mistake it was not mine and either books or my contract fee (at least $dollars) should be reimbursed Also not address by Tate:-------------------------------------------------From: [redacted] < [redacted] @sbcglobal.net> Date: December 15, at 8:27:PM PST To: "***@ [redacted] " Subject: Fw: I apologize there was one more thing that was not addressed by Tate PublishingReply-To: [redacted] < [redacted] @sbcglobal.net> [redacted] On Wednesday, December 14, 6:PM, [redacted] < [redacted] @sbcglobal.net> wrote: I forgot to include that I still have not received a reply on how many books I have distributed out of my to have my $returned to meAnd when I would receive my royaltiesIs it too late to add? [redacted] Sent from my iPad

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11157608, and find that this resolution is satisfactory to me Dear sir/madam,Thank you for resolving my complaints to Tate Publishing & Enterprises LLCEventually, they sent me an email saying that my books had been shipped after many frustrated communications both cajoling, and pleading from me! I am waiting for the books to arrive and I am sure I will be happy to see them with my own eyeHowever, I am not very satisfied with the way they handled their business in my caseI understand that I am from Australia and communication is hindered with time zone difference but their response rate was very poor which was not necessary at all, if they could have tried a little better.The delivery of my books is one of the complaints and I am still waiting for the other matters to be resolved and I hope they will deliver, however slow!Yours sincerely, [redacted] ***– Author [redacted] – The Search for Freedom

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX We have researched this complaint, and show that this pertains to two separate orders, an order of paperback books, and an order of hardcover booksAccording to our records, the paperback books were shipped on August 18, and according to USPS, were delivered on August The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX The hardcover edition is in pre-release status, and is scheduled to hit the retail marketing on 9/Hardcover books that are ordered prior to the release date must be printed before they can be shipped, and that process takes 8-weeksThe hardcover order shipped on September 22, and the USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX According to USPS, the order was delivered on 9/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)