Tate Publishing & Enterprises, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We indeed have ***eted Ms***'s book, and we have staff assigned to assist her still todayMs*** did not respond to our January invitation to discuss ***eting with her ***eting Consultant per our system notes below: Ronnie Mondawe (Jan 5:pm) Left voicemail in an
attempt to schedule a call for the ***eting Consultant with the authorsent email 2nd # busy tone We also reached out to Ms*** following her release date, below are the dates of contact and results: *** *** (Jun 2:pm) contacted about niche ***eting *** *** (Feb 4:pm) She called and wanted to know about her royalty checklet her know there were no sales since Let her know that we could get things going again if she wantedEvents, etc..she said she would have to let us know. *** *** (Dec 2:pm) contacted about niche ***etingWhen Ms***'s book was released, we made a variety of contacts on her behalf, those contacts are below: *** *** (Jul 2:pm) EditBubbling Bee Books *** *** ***n Forge, TN *** *** *** Note: Despite repeated attempts, no one has answered our calls. *** *** (Jul 2:pm) EditHooked On Books Dolly Parton Parkway Sevierville, TN 37862-###-###-#### ? Notes: We spoke with the owner who politely declined to host a signing due to the genre. *** *** (Jul 2:pm) EditBook Heaven *** Upper Middle Creek Rd Sevierville, TN 3*** *** *** Notes: This line has been disconnected. *** *** (Jul 2:pm) EditBook Warehouse Inc *** *** *** **rge, TN 37863-###-###-#### Notes: We spoke with *** who informed us that the manager was unavailable. *** *** (Jul 2:pm) EditCottage Book Store *** *** *** *ighway Sevierville, Tennessee ###-###-#### Notes: This line has been disconnected. *** *** (Jul 4:pm) EditBarnes & Noble Suburban Plaza *** ***ston Pike Knoxville, TN ###-###-#### Notes: ***, the Community Relations Manager, was unavailable for each of our callsWe left detailed information for her and await her reply. *** *** (Jul 4:pm) EditBorders Morrell Road, Suite Knoxville, TN ###-###-#### Notes: Jaime informed us that she won't be setting up events again until August due to Borders bankruptcy. *** *** (Jul 10:am) EditPlaced poster requests for the venues where we scheduled your 8/20/and 9/17/events. *** *** (Jul 7:pm) EditEVENT SCHEDULED: Event Date: Saturday, September Event Time: 1:00-3:00p.mStore Address: Borders Turkey Creek Parkside DrKnoxville, TN Phone: ###-###-#### Contact: ***, Sales Manager Notes: Please confirm your ability to attend this event as soon as possibleOrder Method: Ingram *** *** (Jul 7:pm) EditEVENT SCHEDULED: Event Date: Saturday, August Event Time: 5:00-7:00p.mStore Address: Hastings N Foothills Plaza Dr Maryville, TN Phone: ###-###-#### Contact: ***, Book Manager Notes: Please confirm your ability to attend this event as soon as possibleOrder Method: Ingram Traci Jones Nix (Jun 9:am) EditSubmitted a contact request for non-bookstore locations to our publicistsThey are wor*** on a 4-week turnaround at this time, and I will give you a report on the contacts they've made after that timeThey will contact places where people normally gather (such as coffee shops) to set up book signings for youWhen you get a notification of a niche venue like this, plan to invite your friends and family even if they have the bookThese work best when you invite or people with the goal of having or show upThe shop gets extra customers that day, and you get the opportunity to sell books to their customersIn most cases, the shops do not ask for any part of the profits since they gain by having your customers thereWhen you go, look for the opportunity to turn this into other eventsFind out what the people you meet do, and let them know you do spea*** engagements. We are still glad to assist Ms***, and our goal is to remain consistent with the author as a partnerIt has been quite some time since we have heard from Ms***, but the best step now would be for Ms*** to contact our Director of ***eting, Mr*** ***, to schedule a phone call so we can pursue new options and discuss ideas for continued ***eting of her bookWe would invite Ms*** to email Mr*** at ***.***@tatepublishing.net to schedule the callWe have a long-term plan and are glad to follow it for Ms***. Sincerely, *** ***Vice PresidentTate Publishing

(The consumer indicated he/she DID NOT accept the response from the business.)
They have breeched the contractI would like to contract nulled and voided and my initial $returnedThey broke the contract and I can no longer work with them

Is *** *** the name of the author? If not who is the person in relationship to the author?

Complaint: ***
I am rejecting this response because: The unnamed response has not solved the issue of money owed to meIt makes the same promises that various staff members have made since Jan, , all of which were liesWhen I have my money back , or sellable books in hand , that part will be resolvedAs far as royalty payments due , I have received information from my representative at Tate that does not match the royalty checks sentI will bide my time on the royalty issue and wait for the class action lawsuit that is being discussed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They conveniently left out the fact that they shipped the books to me without the augmented coverThat is the only reason I told them to cancel the coverI had no choice in the matterThe deed was done because of
miscommunication between their departments after I tried repeatedly to call and e-mail them to make sure the augmented cover would be complete before they shipped my orderI believed *** ***'s verbal promises to me that the books would be placed in bookstores (not their legalized jargon)He was very clear. He also promised Tate would pay for television and radio interviews that they would set up for meThis is all a moot point because they specifically protected themselves from having to keep verbal promises in their contract with me that I signed because I believed in *** *** so much that I did not read the contract carefullyThat was my fault. When they told me they would require me to leave the $that I paid for the augmented cover in my account and I could use it as a credit, I believed I had no choice and did not push it because at that time I thought the company would do what they promised me verbally that they would doIt was before I found out that it was all a bait and switchIf I had been told the truth in the beginning, that it was up to me to sell my book, I would never have paid to have it published in the first placeI ordered business cards and used $of the $credit that was in my account for an augmented cover when I was still thinking I actually might be able to sell my booksI have tried to sell my books and am not having much luck because I really do not have the time that is requiredI certainly do not want any more books to sit in boxes in my officeAll I am asking for is the $credit left in my account that I paid specifically for an augmented cover on my book that was not done through no fault of mine
Sincerely,
*** ***

June 9, Case #: *** To Whom It May Concern, We have been continually working with the author on the production of his audiobook that started mid-September He was sent a full read through of his book early October that he would send back any corrections he wanted the
narrator to makeThe author submitted a complaint with the project manager 4/8/while our narrators were finishing the final read for his audio bookThe author was sent the final read from the narrators 4/29/for him approveWe have yet to hear back from Mr*** about his thoughts on the final read, and we will follow up with him to resolve any lingering issues Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

To Whom May Concern,Ms*** is the author of *** ** *** *** *** ** ** *** *** The Marketing of her book is a partnership and requires both parties to put forth effort and any potential events or information provided to Tate by Ms*** was utilized to help book an event
but please be aware even with this in mind we cannot guarantee a venue will be interestedThe completion of an event form is to allow us to attempt to generate interest in the authors book/event and we can send it as a press release to publications in the authors area but again it is up to the publication if they announce it or notCable commercials were ran but the vendor change the ability to give Tate reporting and we decided this was unacceptable and change to another resource that would allow us to have reportingAccess to Costco this is not contractual and again is determined by the company if they choose to allow the author accessA website was created and all changes can be completed through TateIf the author truly wants us to remove it we will complyI have included the linkThe only communication around June 16, is order of shipment of books and a Bakersfield press release was communicated to Ms*** and she was referred to a sales persons for promotional itemsContract can be provided at the request of the authorThe promotion of books that was sold to Ms*** was buy a books for $and the BOGO was sent in an email and could not be combined with any other offer All of these items have been addressed with Ms*** on a number of occasionsWe have fulfilled our contract and now consider this matter closed The relationship with Tate can be terminated with Ms*** completing the documents which at her request will be emailed to her, however there are no refunds and all sales are final

Revdex.com:I do hope that this time after waiting so long the issue is being looked into and that I'll receive all the checks I'm owed, otherwise I'll have to reopen this case. Sincerely,
*** ***

regardless of rejection the answer will not changeWhere is the proof of new books? In addition the accounting department sent a reissued to check to the address provided 1/2/ The author was mailed a report for the sales

1)The contract does not say "gloss paper" it is our discretion what paper is used for printingThe paper that is used is of the highest quality and the industry standard. 2) The Movie Pitch is with a Producer and not a specific person Dr*** is will not be available. 3) Delivery was made the book is published there are no refunds and all sales are final. 4) The Radio Interview will be scheduled in November there is a wait list & Ms*** will be contacted by the Radio show for scheduling

Initial Business Response /* (1000, 5, 2015/08/21) */
Ms*** has not contacted us concerning these issues, and we have staff assigned and able to answer any concernMs*** has received marketing services, those contacts from the marketing and publicity division of our company are noted
below
We will have staff contact Ms*** directly to answer any questions, but per the contract signed there are no refunds once our process begins, and we are glad to uphold the contract going forward to serve Ms*** and her fine book
*** *** (Jul 4:pm) Edit
Submitted to Christian Book Distributor buyer for review and considerationWe await their reply regarding the status of your book
*** *** (Apr 12:am) Edit
An event announcement for your upcoming event on 2014-04-was sent to a total of different contacts from the local media outlets that are in proximity to the event's locationI will notify you of any replies from the media about the announcement
*** *** (Apr 11:am) Edit
Gaithersburg'Library *** *** *** *** *** ** XXXXX(XXX) XXX-XXXX"We sent event info via email to ***@montgomerycountymd.govAwait replyWe will inform you of any updatesFeel free to follow up with this venue if you do not receive and update in 1-weeks."
Note:This is the only closest venue that we could find in your city for niche marketingPlease provide us a list of venues that you would want us to call outThank you!
*** *** *** (Apr 12:pm) Edit
Barnes and Noble XXXXX *** *** *** ** XXXXX XXX-XXX-XXXX Notes: This store politely declined
*** *** (Feb XX XX XX:XX am) Edit
Thank you for confirming your event scheduled for 4/If you have yet to do so, please speak directly to the event contact to confirm your attendance and exchange contact informationYou will need to take posters and promo material by the store AT LEAST two weeks before the eventFor more tips on how to have a successful event, please look over the Book Signing Tips in the marketing guide at http://marketing.tateauthor.com/ (Username: marketing Password: service!)
*** *** (Feb 10:am) Edit
EVENT ALERT - We sent you an email alert this week letting you know that your 4/event is unconfirmed on our calendarIf you have not responded yet, please do so as soon as possibleIf we do not hear from you this week, we will cancel the event
*** *** (Feb 10:am) Edit
Barnes & Noble *** *** *** *** ***, ** (XXX) XXX-XXXX Notes: We were asked to send information to LaDawn, the manager, when we calledWe sent information about your book to the email address we have on file, ***@bn.comWe await replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb 1:pm) Edit
UPDATE: Barnes & Noble - *** *** *** XXX-XXX-XXXXNotes:We scheduled a book signing for you at this location for Saturday, April from 1:p.m.-3:p.mPlease speak directly to ***, the manager, AS SOON AS POSSIBLE to confirm your attendance and exchange contact informationYou will need to bring copies of your book and you will be in charge of transactionsThey will provide: table, chairs, table cloth, in-store announcements, and will hang posters that you provideOnce you confirm this event, we will provide you with more information and helpful tips
*** *** (Feb 1:pm) Edit
UPDATE: Barnes & Noble - Ventura, Ventura Gateway, XXX-XXX-XXXXNotes:We scheduled a book signing for you at this location for Saturday, April from 1:p.m.-3:p.mPlease speak directly to ***, the manager, AS SOON AS POSSIBLE to confirm your attendance and exchange contact informationYou will need to bring copies of your book and you will be in charge of transactionsThey will provide: table, chairs, table cloth, in-store announcements, and will hang posters that you provideOnce you confirm this event, we will provide you with more information and helpful tips
*** *** (Feb 1:pm) Edit
Barnes & Noble - West Covina, *** *** *** XXX-XXX-XXXXNotes: This number is no longer in service
*** *** (Feb 1:pm) Edit
Barnes & Noble - Walnut Creek, *** ** *** *** XXX-XXX-XXXXNotes: *** the manager politely declined
*** *** (Feb 1:pm) Edit
Barnes & Noble - Woodland Hills, The Promenade, XXX-XXX-XXXXNotes: This number is no longer in service
*** *** (Feb 1:pm) Edit
Barnes & Noble - Ventura, Ventura Gateway, XXX-XXX-XXXXNotes: An associate directed us to send information to *** *** the manager, when we calledWe sent information about your book to their email address, ***@bn.com We await replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb 1:pm) Edit
Barnes & Noble - Marina Del Rey, XXXXX *** XXX-XXX-XXXXNotes: An associate directed us to send information to Rene, the manager, when we calledWe sent information about your book to their email address, ***@bn.com We await replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb 1:pm) Edit
Barnes & Noble - Marina Del Rey, XXXXX *** XXX-XXX-XXXXNotes: An associate directed us to send information to Rene, the manager, when we calledWe sent information about your book to their email address, ***@bn.com We await replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb 1:pm) Edit
Barnes & Noble - Pasadena, *** W *** *** XXX-XXX-XXXXNotes: This number rang continuously, and we were unable to locate an email to send informationPlease follow up if you believe the store remains in businessIf they are still in business and if they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb 2:pm) Edit
Barnes and Noble Booksellers, ** *** ** *** *** (XXX) XXX-XXXX Notes: *** the manager is currently unavailablePlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Feb X XX X:XX pm) Edit
Barnes and Noble *** *** ** *** *** (XXX) XXX-XXXX Notes: An associate directed us to send information to ***, the manager, when we calledWe sent information about your book to their email address, ***@bn.com We await replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and m
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tate Publishing advertises themselves as a professional publisher, but the truth is they are a Self-PublisherHad I known this prior, I would have never signed the contract with themYou withheld this information before I signed the contractA few people made a few phone calls and you consider that to be your "marketing campaign" for my bookI set up my own booksignings and you never advertise like you stated you would in a mile radius each timeYou never aired my book trailer on the T.vNetworks! The book sale statements and royalty checks are inaccurate and with discrepency'sYou never address it your responseI signed a contract with you and you all "breached" itA contract is for specific services, products and for a specific time frameYou cannot decide, beyond the time frame to hold up your end of the contractIt would not be logical for anyone in their right mind, to pay 4,for their book to be published and a few random phone callsYour business practices are not good are honorableThe least you could have done was to try and accommodate me with some books , or even a percentage of my 4,You failed to perform your end of the contract ant because of inability, just simply because that is your wY of doing business.it is ironic to me that numerous consumers , from different states, who are all strangers have the identical complaintsIt is impossible for all of us to tell the same liesGod will vindicate us allIf I cannot receive what is right in this matter, than I will take it to the next levelDo what is right and fix your mistakes! My contract was signed in and this is now August of That time has well passed
Final Business Response /* (4000, 9, 2015/08/26) */
We are not a self-publisherA self publisher prints a book, does not place the book into distribution, does not offer assistance or assign marketing and publicity staff, or make contacts on behalf of the authorThis has all been done for Ms***
We also informed Ms*** via marketing reports of event notifications going out to the media, this was indeed done and Ms*** was notified as suchAll marketing notes are below
Our staff spoke with Ms*** this week, and her Marketing Consultant, *** *** has requested a time to speak with Ms*** personally to assist her, as she was requesting free books
We have on file pages of marketing notes including contacts made, events pursued, submissions made, and stores contactedWe are glad to continue
We want Ms***'s best, and we are attempting to schedule a time to speak so that we can move ahead and pursue more opportunities togetherWe would encourage Ms*** to connect with *** *** as he can help her with additional exposure and opportunities long-term
Final Consumer Response /* (4200, 11, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are a "vanity Publisher/self-publisher a matter in which was one of my concerns that I address with my marketing person, after numerous professional bookstores would not purchase because it was listed as P.O.Dd (Prino On Demand) very easy to proveYou say that you have seven pages of notes, contacts and emailsWhat does that mean, because if you did not provide the services that you agree to in the contract, it's just words of what you were suppose to do and never executedI was contacted by a staff from Tate Publishing and her response was this, We have not been Able to contact you for one whole yearMy response was that it was a lie! I have copies of emails from myself , as well as email responses from staff and some email voice recordingsMy emails address the very same issues that I have filed a complaint aboutThen she went on about how they were going to start setting up venue's for my bookThat along with a list of other services were suppose to be done when I first signed my contractWhy should I have to start from scratch and she never even address the other services that were not providedThen she made three offers which were no way compatible to the 4,Marketing& PR Package I paid forThe options were 1.) a professional review for my book2.) Schedule a venue (which that was suppose to be a part of the package in which I already paid for)3.) free booksI said no to them allHow are any of these options fair or reasonableI was asked what option would be reasonable? I sent an email response and said, "The professional review, a venue and a booksIf they can give me then they could give me 80, it would be a good gestureWhy blame the author for services they never providedHow easy it would have been if Tate Publisher would have just try to right their wrongs and fulfill their part of the contractInstead they would rather pass the blame! Within that "Marketing &PR Package these are the services I was suppose to get1.) my book trailer aired on a list of major t.vNetworks, 2.) advertisement within a mile radius for my book signings ( the ones o did were the venue's I set up only) 3.) books sent out for reviews4.)My book at different venue's and Major bookstores5.) A Publicist and a Marketing personWhat about the discrepancy's in my book sales and royalty statement? Or should I say the lack of any book sales statement at allThe response to my complaint from Tate Publishers as well as their phone call, has only serve to reopen an "old wound"All they had to do was right their wrongs and accommodate me for services that were never providedIt cannot be on their terms, because they "breached" the contractI am under doctor's care at this time and some days I am in a lot of painThat is stressful enoughI will not spend my days debating the truthThe truth needs no defense, for it will stand on it's own.life is too short and precious to wasteI gave Tate Publishers a more than reasonable option, but they did'nt even address itMy book is a wonderful book, but no book and a few phone calls should cost 4,I am confident that God will vindicate me

Complaint: ***
I am rejecting this response because:***,This is correct in that I did receive the check they have mentionedThat was the last check I receivedBelow is a copy of the receipt from *** ***, for books ordered on May 5, This is
well after the check they are talking aboutYou can see that the books were paid by credit card and I signed of them at the event the remaining I signed for the gift shop so they could not be returned, You can also see by the copied emails that I was promised a check for these books from May and it has never been issuedThey have to have a record of the sale because *** has a paid credit card receipt as you can see below. Print Receipt Merchant:TATE PUBLISHING & ENTERPRISES EAST TRADE CENTER TERRACE MUSTANG, OK US Order Information Description: books - *** *** Order Number: P.ONumber: Customer ID: Invoice Number: Bookstore Books-CCR Billing Information Shipping Information *** *** *** Shipping: Tax: Total: USD Visa *** Date/Time: 05-May-15:52:CDT Transaction ID: *** Transaction Type: Authorization w/ Auto Capture Transaction Status: Captured/Pending Settlement Authorization Code: *** Payment Method: Visa*** Dec 4, Hi ***,Accounting said they are going to check on this for you and will re-issue your check if necessary as soon as possible.ThanksSincerely, *** *** By December 17th still no responseI asked when I would get my check. The following emails were exchanged. Dec 17, 2015Hi ***,Your missing royalty for the *** *** will be added to your royalty for the 4th quarter.Thank you, Sincerely, *** *** On Dec 17, 2015, at 10:AM, to *** *** *** wrote; Praise the Lord! When can I expect a check? Dec 17, That would be the last day of January. Merry Christmas! Sincerely, *** *** Author Service Representative Tuesday, February 9, 5:10:AM***,This is *** ***In your email of December (see below) you said I would be paid my back royalties at the end of JanuaryIt is now FebruaryI have seen no checkI have been very patient through all of thisPut yourself in my place how would you feel if you had not been paid your fair wages? I am rapidly running out of patienceWhen can I expect a check from Tate publishing? *** *** Your last email from December promising my check is below Feb 8, 2015 Hi ***,I apologize for the inconvenience.Checks are mailed out the last day of January and you are supposed to receive it last week.I will notify Accounting regarding this and will have any checks reissued for you ASAPThank youSincerely, *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I paid for the ad over a year agoI was told several times before it would be posted and never got a responseAs far as my book in book stores I don't think Tate will make that happenI will try on my own for both having my books in stores and I will place them in the ad
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2015/05/26) */
Per the signed contract, no refund will be provided once the work has begunBelow is the correspondence going back to 2011, and our records show that we have indeed been in communication with the author, and we have initiated with the author
and not received a responseWe do offer deep discounts to authors, and as we explained in the emails below, this is to enable the author to quickly see a profit from sales at speaking engagements and niche eventsWe are glad to continue, and Ms*** has staff assigned that she may contact anytime to receive further assistanceWe have no record of any recent contact from Ms***, but she may contact *** *** her Marketing Consultant, anytime for assistance and marketing helpMr*** has initiated correspondence below, and the author was also emailed a royalty statement in February as wellCorrespondence to follow:
*** *** (May X XX X:XX pm)
Issuing 4Q& 1Qroyalties per JM: I received my April statement, but the check wasn't with it because it said information is neededWhat information do I need to give? Thank You *** ***
*** *** (Mar XX XX X:XX pm)
contacted about niche
Jim Miller (Dec XX XX XX:XX am)
contacted about niche
*** *** (May XX XX X:XX pm)
***, I flagged this to answer and I haven't gotten back to it before nowI'm sorry for the delay! I know you said no rush, but I didn't think it would take me daysI'm also very sorry to hear of your father's passingMy dad died almost half my life ago, when I was You learn to get through it, but you never fully get over itI have written in answers below your questions> Mr*** > > I have a few questionsFirstly, what is the best way to get more notice for my book outside of the area I live in, and into other states? The best answer to this is to saturate your local area firstNiche marketing is both the best way to get notice for your book and the best way to make money on your bookMy most successful children's book author sold 10,copies of his first book in elementary schools within a 2-hour drive of his house before ever going to another stateAt the same time, he ended up selling another 2,copies of his book through our website, Amazon, and bookstores scattered across the countryThe word-of-mouth he built in making a name for himself locally spread nationallyThere are also other ways to do this, and that leads us to the next question: > The internet is used more than any other sourceIs there a way for me to use the internet to my advantage? I've attached a document that describes how to use the internet to find magazines, blogs and forums to your advantage> Does Tate still offer a chance to have a commercial about your book? YesIt costs $to create the video, and we will run the commercial to a minimum of 50,televisions freeYou can get that all free with a purchase of booksThe cost for the latter is more initially ($1080), but you can earn it all back when you sell those books, whereas the $is a straight expense> > If I need to order bookmarks or books directly from Tate, how do I send you my payment? I'm hoping to have bookmarks printed up by summer vacation, and then go to local libraries and see if they will give them out during their summer reading programsI can take payment over the phone with a credit card or debit card or I can draft a checking or savings accountYou can call me any time during business hoursSome authors even email me their info> > One last question, and then I let your eyes restDoes Tate ever enter their author's books into consideration for special rewards? There are a million and one different awards for books, so we don't submit to any of them automaticallyAuthors are free to research and submit to awardsIf there is anything that the publisher is required to do, I'll be happy to do it(Some awards require a letter from the publisher; most don't.) I should tell you that most awards do not result in many salesIf that surprises you, think of it this way: Can you name who won the National Book Award last year? I know I can'tAwards by themselves are not enough to spark a fire for your bookThey can be good fuel to add to the fire you're building by growing your name and reputationIf you need help building an audience, all you have to do is ask> > Thank you and there's no rush on when you get around to answering all of my questionsMy father recently passed away and I'm trying to get back to life> > *** ***
*** *** (Apr XX XX X:XX pm)
contacted about niche
*** *** (Mar XX XX XX:XX pm)
sent rls and link email
*** *** (Dec XX XX X:XX pm)
No worries, ***I just wanted to make sure I didn't drop the ball on my endI will wait to hear from you, and I'll keep you posted on things we're doing as they develop
*** *** (Dec XX XX X:XX pm)
I have received your emailsI sent one to you in October, I believe, stating that I wanted to eventually buy the promotional bookmarksI have family things going on, and have been unable to purchase the bookmarks yetAs soon as I know more I will keep you informed
Jim Miller (Dec XX XX XX:XX am)
***, Have you gotten any of my emails? I haven't heard from you in some time, and I've sent several updates and notices to you over the past several monthsPlease let me know what your intentions are regarding marketing your book
*** *** (Dec XX XX XX:XX am)
***, Have you gotten any of my emails? I haven't heard from you in some time, and I've sent several updates and notices to you over the past several monthsPlease let me know what your intentions are regarding marketing your book
*** *** (Oct X XX X:XX pm)
contacted about niche
Jim Miller (Oct X XX XX:XX pm)
Sent marketing report
Niche Publicist (Sep XX XX X:XX pm)
MD - Push closed
Niche Publicist (Sep XX XX X:XX pm)
Event confirmation/decline email sent for the Brookdale Coffee & Bagel event in *** *** *** *** ** XXXXX-XXXX, scheduled for XXXX-XX-XX
*** *** (Apr XX XX X:XX am)
Report Sent
*** *** (Apr XX XX X:XX pm)
***, This is due to the fact that the distributor was late ordering copies of the bookWe sent their order out on April 1, so it should show up any day nowThe information on when quarters end and begin is in the marketing guide, in the FAQ sectionHere's a link to it: http://marketing.tateauthor.com User name: marketing Password: service! (Don't forget the exclamation point.) It's important for you to know that books bought through anyone but Tate pay you much less (only cents per copy) and take much longer to get the checkWhy? Retailers and distributors get the biggest chunk of the book price, and they also get 90-days to payIf they pay on time, it could be or quarters before you see the check, and unless you sell hundreds and hundreds of copies, the check will be very smallUntil you've built significant name recognition, it may take time to see significant royalties through retail salesEven though we've made your book available anywhere books are sold, it takes months and years to spread the word and build a broader visibilityThis is why niche marketing is absolutely criticalNothing generates demand like a steady stream of niche eventsThe authors who work hard in their niche, getting in front of people who are the most likely to be interested in their book, are the ones who have the most steady, consistent retail salesIn my experience, authors can see up to ' of their sales come from retail after a couple of years of working their nicheIn most cases, these authors spend very little time working in retail storesThese sales come from the exposure, interest, and demand generated by working their nicheFor example, one author sold nearly books through retail and Tate's online bookstore in just under yearsHe only did bookstore signings and sold maybe or books between themAll the rest have come from people who didn't buy books when they met him but bought later or people telling other people who bought the bookHe's never done a single event outside the state of Iowa, but we but we fill orders to warehouses all over the countryIn the same time, he sold books through niche eventsHis niche events are his meat and potatoesRetail is the gravyLet me know how I can help you get started with the 'meat and potatoes'
*** *** (Apr XX XX X:XX pm)
Sorry to bother you againI had a family member who was trying to buy a paperback copy of my book, but was unable to find one available onlineMost places say unavailable, out of stock, or back orderedI started to get a little worriedMy book is now available in paperback form for purchaseCorrect? Also I just wanted to know where I can find more information about when the quarters begin and end? Thank You, *** ***
Initial Consumer Rebuttal /* (3000, 10, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received a royalty statement in February as statedI haven't received anything from Tate except for emails on how I can spend more money to promote my bookI can't afford to sink more money in, and since it is the only thing offered to me,I haven't had a need to consistently speak to Mr*** I also never received any email about a speaking engagement as stated by Tate PublishingI don't want a long drawn out battle with the company because maybe it works for others, but not meTate should be willing to offer unsatisfied authors some form of partial refund, or other compromise, out of good faithI understand the need for marketing, but I don't understand why an author has to constantly spend hundreds of dollarsIt would take a lot for an author to sell 5,copies of a book in order to get a refundI don't want to bash TateI just want Tate to consider compromising instead of automatically saying no refund
Final Business Response /* (4000, 12, 2015/06/02) */
We would quickly go out of business if we refunded money when an author realizes this industry is more difficult than imaginedThis is an incredibly tough business, but we offer deep discounts to authors on product in an effort to help authors see a return on their investment and make moneyThat is a positive, not a negative, and our plan works when followed
Launching a book is like starting a small business, and the authors that follow our plan consistently over time see increased successTo find and engage an audience, authors in today's market must take their books to that audience and follow a specific plan
Ms*** is encouraged to contact Mr*** or her Author Service Representative, *** *** to ask about any royalty statements
Our staff has offered more than product alone to Ms***, and she has staff available to her that can make event and venue contacts on her behalf ongoingIt takes time and hard work to make it in the book industry, but we are glad to assist Ms*** long-term
Since Ms***' original complaint was that we never contacted her and she had experienced a lack of communication, but then has not been responsive to our contact and says she hasn't had the need to speak with the staff we have assigned, we consider this matter closed
We encourage Ms*** to reach out to Mr*** or Ms*** for assistance, as we are here and are able to do more to pursue success on her behalf

July 1, Case #: *** To Whom It May Concern, Our accounting
records show that the checks we sent to Ms*** were not cashedHad Ms*** informed her representative in that she did not see the checks for the royalty statements she received, we would have immediately re-sent them so that she would be given what she was owedWe will reach out to her to receive a correct mailing address, because the address we have in the system matches the one given in the Revdex.com complaint and we would like to ensure Ms*** receives the $she is owed for book royaltiesWe will be sending that check to her to ensure she has this amount Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

June 13, Case #: *** To Whom It May Concern, We apologize for the confusion, we've reissued the correct check today for the 4th Quarter of as requested, we made an error and sent for 4th Quarter of on accidentWe will also provide the author with her books sold to date report when we reach out to her personallyWe want to be nothing but a blessing to Ms*** and hope the best for her books Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

Complaint: ***
I am rejecting this response because:The items stated in the business response are and I am proving attachments that show proof of my grievancesWithin the contract it states I would be assigned a marketing representative and publicist who would work closely with me to come up with a marketing plan as well as a media blitz near the time of my releaseThe only marketing that was done by the publisher was contacting a few local retailers who either did not respond or rejected their proposalOne retailer, *** and ***, expressed they had no knowledge of any contact from the publisher at the time of my followupThis was the beginning and end of any marketing attempts with no alternative ideas or even attempts to contact me. I have also included the welcome email that shows the date my signed contract was accepted and the congratulatory email that shows the date six months later, which is three months after the release I was promisedThat delay alone cost me inclusion on that year's summer reading list and a book signing which I scheduled and attended on my ownAlso, the contract states that my book would be released in Ebook format, which never happened, costing me even more in sales. The terms of the contract and promises of the company were not fulfilled and whenever these concerns were voiced via email or phone, we received a promise of future reply or no response at allFor further evidence, my agent *** *** at Del Corral can be contacted at ***I am asking for a full refund of $(open to some negotiation) and the complete removal of my materials from any and all Tate Publishing distribution chains and websitesI would like a complete disassociation with the company
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2016/01/13) */
The book ordered has not yet been released in full, as the customer mentions above this is a pre-order, meaning the book may not yet be availableOnce the book is available, it will be shipped to the customer
Initial Consumer Rebuttal /*
(3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Book was to be released on 11/24/I purchased this for a Christmas giftI have no faith in this company ever delivering me a bookI have attempted to reach the company several times, and they never respondI at this time would request all monies be refunded to me$for the book & $shipping
Final Business Response /* (4000, 11, 2016/01/27) */
This book is currently at the printer and will be available very soon
Final Consumer Response /* (2000, 13, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This has been said before, however, if this is to be true, I will wait and we will seeIf I do not receive the book by the end of March, I will re notify you Revdex.com

Please see attached