Tate Publishing & Enterprises, LLC

Tate publishing is lying. Not only do I not have a publicist but the $25,000 they claim to promote my book has not been spent. I also have proof that my book was put on hold to pay for services that I did not want. Still I have no website, the trailer I was forced to pay...

for was thrown together and poor quality. Also, they have not returned hardly any of my emails, no one ever called me unless it involved me spending money, and whenever they felt like responding to any of my emails they never fully addressed my issues. My book cost me money to own and I am only paid .72 per copy ( still have yet to receive my $1.48 royalty check) and also I am charged a distribution fee out of that. Tate is fraudulent with their claims and I have asked out of my contract several times due to breech of contract. I want my money back and to part ways 100%. I have never heard of paying $8.00 for your own book but only making 0.72 back. Why do the authors have to pay for their books if vthis is not a self publishing company. Authors beware!

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints.  We are...

completing 100 of the books right now to ship to Mr. [redacted] and will continue to diligently work to complete the order.

2nd Response. Regarding Mr. [redacted] rejection, the policy and procedures for disbursement of royalties have been explained in detail to him on more than one occasion and by multiple staff members at Tate Publishing. We have absolutely no control of the time frame that distributors send in payments to us for book sales. We have explained that in most instances that distributors do not issue payment until 90 (days) or longer after sales. We have provided Mr. [redacted] with quarterly royalty statements and check disbursements. Recently Tate Publishing entered into a new printing contract with the largest national printing company in the country. We do apologize for the delay of shipment of books to Mr. [redacted]. It is very frustrating on both our end as well as his. We have resolved this in full by moving his book orders to the new print company. To date Mr. [redacted] orders are currently in print and will be shipped in approximately one (1) week. We would like to apply a $200.00 credit toward Mr. [redacted] account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/23) */
We are not withholding royalty checks, we would never do so. If [redacted] has questions or concerns, she may contact our Director of Marketing, Mr. [redacted] at XXX-XXX-XXXX and we will be glad to research all details.
Regarding marketing...

not being done, our records show otherwise. We have lists of dozens of contacts we have made on [redacted]'s behalf, including contacts to bookstores, the media, and other potential venues for events. Those are cited below:
[redacted] (Jul 28 14 1:36 am) Edit
An event announcement for your upcoming event on 2014-08-09 was sent to a total of 4 different contacts from the local media outlets that are in proximity to the event's location. I will notify you of any replies from the media about the announcement.
[redacted] (Jun 27 14 11:55 am) Edit
Roosters Cafe & Marketplace [redacted], ** (XXX) XXX-XXXX Notes: We left a message for [redacted] , the manager, regarding a possible book signing. We will inform you if he contacts us to arrange an event; however, Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jun 27 14 11:55 am) Edit
Sheridan Stationery Books [redacted] N [redacted], ** (XXX) XXX-XXXX Notes: An associate directed us to send information to Robby , the manager, when we called. We sent information about your book to their email address, [redacted]@actaccess.net. We await reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jun 4 14 9:03 am) Edit
City Brew Coffee. [redacted], ** XXXXX. contact: (XXX) XXX-XXXX. This venue politely declined.
Sheridan County Fulmer Library. [redacted], ** XXXXX. contact: (XXX) XXX-XXXX. We left a Detailed voicemail, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
Hyattville Library. Main Street. Hyattville, WY XXXXX. contact: (XXX) XXX-XXXX. We left a Detailed voicemail, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
Tongue River Branch Library. [redacted] XXXXX. contact: (XXX) XXX-XXXX This venue politely declined.
[redacted] (Jun 4 14 9:00 am) Edit
Event Scheduled - Event Date: Saturday, August 9. 2PM-4PM. Johnson County Library. [redacted] XXXXX. contact: [redacted] - [redacted] (Director).
[redacted] (Jan 16 14 3:20 pm) Edit
Johnson County Library. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
Sheridan Story Branch Library. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
Clearmont Community Library. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Nov 19 13 5:45 pm) Edit
We are seeing a limited number of niche venues in your area. If there are specific local shops in your area that you know host events, please let us know the name, address and a phone number we can use to contact them. If you are not sure of venues in your area, let us know the distance that you are willing to travel to have an event and we will search that area as well.
[redacted] (Nov 19 13 5:45 pm) Edit
The Office. ** N [redacted] [redacted] XXX-XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
Johnson County Library. 171 North Adams Avenue Buffalo, WY XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
Sheridan Story Branch Library. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Nov 4 13 4:35 pm) Edit
Your television ad is scheduled to air in 1st quarter 2014. We are not able to know in advance the exact times when you ads will air, but you will receive an ad report following each month.
[redacted] (Oct 17 13 3:27 pm) Edit
Breath of God Bible Book Store [redacted], ** XXXXX (XXX) XXX-XXXX Notes: We received a busy signal each time we called this location. Please follow up if you believe it remains in business. If they are still in business, and if they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Oct 17 13 3:27 pm) Edit
Sheridan Stationery Books & Gallery [redacted], [redacted] XXXXX-XXXX (XXX) XXX-XXXX Notes: This number rang continuously, and we were unable to locate an email to send information. Please follow up if you believe the store remains in business. If they are still in business, and if they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Oct 17 13 3:27 pm) Edit
Hastings Books [redacted] S [redacted] Powder Basin Shopping Center (XXX) XXX-XXXX Notes: We were unable to reach anyone at this location when we called; however, we left information about your book on the voicemail. We were unable to locate an email address to send information. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Oct 17 13 3:27 pm) Edit
Gillette College Bookstore [redacted] XXXXX (XXX) XXX-XXXX: Notes: This location does not host events.
[redacted] (Sep 16 13 11:41 am) Edit
Yellowstone County Library. [redacted] N [redacted] # 2 [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Sep 16 13 11:41 am) Edit
City Brew. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. This number is no longer in service.
[redacted] (Sep 16 13 11:41 am) Edit
Off The Leaf Coffee Bar. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Sep 16 13 11:41 am) Edit
Rock Creek Coffee Roasters. [redacted] [redacted] XXXXX. (XXX) XXX-XXXX We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Jul 30 13 11:40 am) Edit
We were unable to secure a niche event for you at this time. To better help us, please provide a list of places in your area that you know schedule signings, or places that you normally visit. Be creative and think of areas that usually host events or that fit in with your niche.
[redacted] (Jul XX XX XX:XX am) Edit
Java Moon. [redacted] [redacted], ** XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
Midtown Cafe. [redacted] [redacted], ** XXXXX. (XXX) XXX-XXXX. [redacted]- [redacted]@hotmail.com; (XXX) XXX-XXXX. We left a message for the owner, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
City Brew Coffee. [redacted] [redacted], ** XXXXX. (30
Initial Consumer Rebuttal /* (3000, 7, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received due royalty checks for the past three quarters. I have contacted the marketing director numerous times and have copies of the e-mails. With each e-mail contact, I have been promised that it would be looked into and have been told several times that the royalty checks would be "resent." It's all been just talk and giving me the run-around because I have yet to receive the checks.
Again, the book has not been sufficiently marketed as promised both verbally and in the written contract. Tate Publishing claims that a television advertisement was run on the "Women's Channel." Why an apologetics/theology book would be aired on a women's channel as opposed to a Christian/Faith channel doesn't even make sense very small target market, if any.
While it is true that a few phone calls have been made with regard to places for book signing events (all in the year 2013 and none since), it is a very minimal effort at best to promote a book that they promised the $4,000 upfront monies was going toward book promotion. To say that these very few telephone calls to promote book signing events fulfilled their contract promises and amounts to $4,000 worth of book promotion is ludicrous. And, further, they have withheld the last three quarters of royalty checks despite numerous efforts (via telephone conversation and e-mails) to fix the situation. All I get is the run-around.
Thank you for your help. It is appreciated.
Final Business Response /* (4000, 11, 2015/10/11) */
All royalty checks due to the author have been mailed, but we will have Accounting do an audit to see if the checks we have sent have been processed. If not, we can reissue the royalty checks. All marketing activities promised by contract have been ongoing since the release date of the author's book, March 12, 2013, and will continue. Marketing reports of this activity have been emailed to the author. TV ads for this title have aired, but were not provided to us by our ad provider, which is why we no longer do business with them. We can run additional ads online, as we no longer do TV ads.

We have reviewed the attached letters and will accept this as proof and will release the shipments to the authors and pursue the issue with our payment processor.  In regards to refund per the contract there are no refunds.  To address the sales of 200,000 of the authors book we do not reflect those sales and will provide the author with a report all sales. We are now considering this matter closed.

Complaint: [redacted]
I am rejecting this response because: They just keep passing the email from one person to the other but not settling the issue.        
Sincerely,
[redacted]

Mr. [redacted] has not paid for his books and had his bank charge back the transaction therefore not completing his payment  arrangements the project has been placed on hold until the payment is complete. This was communicated to Mr. [redacted] Oct. 4, 2016. We have fulfilled our contract...

and followed our company guidelines and now consider this matter closed.

for 2 years I have been trying to receive correct copies of [redacted] & the [redacted]. the first 150 were not correct...they corrected that and sent me 150 correct...

ones.I sold out.  I ordered 300 more...I rec'd 300 deficient, and then another 300 deficient.(this means there are 6 pages with no text) I can't understand why they can't use the program that they used on the 150 mentioned above or the correct PDF's i've sent 2x other times at their request. they also printed the last 600 on the wrong paper. they agreed on minimal compensation by agreeing to give me free 100 each of my trilogy. I have rec'd 100 for Book2...the other 2 are coming out in the next month or so. in addition to this compensation would be the 300 correct copies of [redacted] & the [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Under the conditions of actual receipt of the items. Tracking has not...

been provided so I have no way of knowing whether or not my items have shipped. The actual ship date needs to be verified.
Sincerely,
[redacted]

Please see attached PDFs for official response. Sincerely,[redacted]Vice PresidentTate Publishing & Enterprises, LLC

Here is a complete record of everything in our system, which also matched with the credit card processor's records.
1- $300 Nov. 17, 2015- Settled - Total paid to date $300
2- $300 Dec. 31, 2015- Settled - Total paid to date $600
3- Previous $300 payment was refunded due to the error - This refund was processed through the processing company, which they agree - Total paid to date $300
4- $300 Jan 6, 2016 - (Was ran 5 business days later to make sure the refund was there) - Total paid to date $600
5- $300 Jan 29, 2016 - Payments were scheduled in system for the last day of the month (Should have been the 1st per your statement). This should not have been processed because of the confusion with refund, but this was processed for the February payment. Alexia [redacted] has since then corrected this. Manual payments in the future will be made by Ms. [redacted] only when you personally call to authorize so that no further confusion happens.
- Total paid to date $900.
No payments have been processed at all since this date.
Remaining balance: $890.
Please let us know if there is anything different from what you are seeing, but this is what 3 different systems are matching in agreement to. Our own system at Tate, our bank records, as well as the credit processing company are in agreement on these accounts. If anything else is different, then it is an error in the last sector, which would be a pending payment not being recognized by the bank. In this case, they will need to audit the records to find the missing refund in their system.
If you have any questions, please call Alexia [redacted], your Acquisitions Editor. She is glad to assist you and will help in all matters.

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints.  We will...

work diligently to try and resolve this complaint and fulfill his book order. In addition will check into the royalty checks. [redacted]Executive Assistant  .

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints.   In...

regards to the complaint of Mr. [redacted] we have tried to resolve his complaint with regard to making minor changes to his project to allow us to utilize a vendor to complete his order. Unfortunately Mr. [redacted] at this time was not interested in making any changes to his project. We will work diligently to try and resolve this complaint and fulfill his book order

Complaint: [redacted]
I am rejecting this response because:1. Replies to my emails in a timely manner so that I do not have
to   continuously ask the same question
would be sufficient.2. The publications in the areas I have been told information was sent
to stated they had no contact from Tate publishing. All I requested was proof.3. My contract states I would have commercials. From other
complaints I have viewed this change has been going on for a awhile.  How
will it be compensated?4. My contract states Tate has access to Costco and larger chains.
 All I wanted was someone to contact the local store because the m[redacted]ger
wanted to carry my book.  No one ever followed up with the request. 5. The website was created months ago, my input was a survey.  When
I requested to complete and fix typos and design No one got back to me.  I
finally had [redacted] delete it because no one would get back to me to take the
errors off that were misspelled. Months of emails, and phone calls, so no it
did not meet the contract agreement of having a website up and running. It should have never taken this long, it has been 1 year since the
book came out. Tate has been called and emailed to complete with no responses. As
per [redacted] it was deleted September 6th.  But apparently you still have it online,
because you are asking me to email you and complete something in a link. In
other words Tate did not deliver the product as promised and There-fore I do not have a up and running website from Tate.
Deleted September 6, 2016 by [redacted].6.
yes I was referred and guess what, no one replied!!!! emails to marketing 6/16,
7/18 and 8/6.7. Still have not received a copy or reply to my email regarding a
copy of my contract. I have not received answers to my emails requesting names
of people working on my project.8. Inquired my Author Representative he asked the Director of
marketing and I was sent this email:
Hi [redacted], Yes, as noted by [redacted] that you will
get 2000 books in total in your order of 1000 books. By the way last July 5 [redacted]
places 100 books in your order of 1000. Would you like me to place another 100
copies for this month of August? Update: as of 8/6/2016BOGO order of 1000 plus 1000 equals
2000.2000 total - 100 = 1900
(outstanding) Sincerely, This was dated August 6, 2016As you can see, [redacted] asked [redacted] about this
and replied it was agreed with [redacted] that I qualified for the BOGO offer with
my purchase. I emailed the director myself 
below:Sent: Thursday, September 22, 2016 12:19:13 PM
Subject: book order HI [redacted] just a follow up on my
phone call.  I had ordered my 1000 books ( qualified for the BOGO so will
have 2000) and when we spoke on the phone you and I had discussed auto ship 100
a month.  I received the order of my first 100 quickly postmarked from Fresno. I did not receive an order since.
 I have emailed [redacted] to see about ordering 300 ASAP since I have an
October event and November event and have not received books since the July
order. Can you please help, I have about 10
books to sell at the October event and I am hosting a table, would love to have
books on hand to sell. Thank you so very muchSincerely,[redacted]'s
reply:Hi [redacted], I have received your voicemail and I
have ordered another 300 books for you.    We have completed our
transition over to the new print facilities, so these should be coming out to
you regularly until your entire order is fulfilled. Thanks,
Dated September 22nd.2016 There
is nothing in the above email stating I did not qualify for the BOGO offer, and
I even referenced it. Then
in November when I went to order more of my books I received this.  I have ordered your
books for you.    This leaves 300 copies remaining that we owe
you under the 1,000 books for $1,000 deal. Yes, we do offer audio
books.     The cost is $999 and we provide narrators, or
you can narrate it yourself.   We also design the CD cover and offer
it as a download, and take care of distribution. Thanks, [redacted] I replied: Thank you,  [redacted]
advised me my book deal fell under a bogo deal, for 2000 books,  I will
find the email to confirm ( which would leave 1300 books)
 
Do I have permission to
record my own audio of the book and sell?  the radio station I ahve access
to is going to let me use their facility..
 
Thank you [redacted] for
getting back to me today
 
[redacted]   His
response:Hi [redacted], Actually, this is not
correct.   You ordered your books under the "1,000 books for
$1,000 deal" and buy one, get one free is not available with that
offer.     We did split up your order into two separate
payments, but we do not do BOGO under the $1,000 for 1,000 deal. I hope this clears up
any misunderstanding. Thanks!  My
question is how did this change all of a sudden? First it was agreed I would
get it then it was stated it was a mistake. I
have spoken to customer service over and over and this is why I am filing a
complaint. I believe, customer service
is the key here.  I am the customer, if there was a mistake it was not
mine and either books or my contract fee (at least $1000 dollars) should be
reimbursed.   Also not address by Tate:-------------------------------------------------From: [redacted] <[redacted]@sbcglobal.net> Date: December 15, 2016 at 8:27:07 PM PST To: "[redacted]@[redacted]" <[redacted]@[redacted]> Subject: Fw: I apologize there was one more thing that was not addressed by Tate Publishing. Reply-To: [redacted] <[redacted]@sbcglobal.net> [redacted] On Wednesday, December 14, 2016 6:56 PM, [redacted] <[redacted]@sbcglobal.net> wrote:  I forgot to include that I still have not received a reply on how many books I have distributed out of my 2500 to have my $1900 returned to me. And when I would receive my royalties. Is it too late to add? [redacted] Sent from my iPad

The author has asked to come and pick up her royalty check. We are making the arrangements.

Initial Business Response /* (1000, 5, 2015/08/05) */
I called and spoke with Ms. [redacted] this afternoon and answered all her questions and concerns. No royalties and statements are due at this time, and Ms. [redacted] and I had a wonderful conversation to answer each and every concern. Ms. [redacted]...

indicated to me that she would be withdrawing the complaint here.
[redacted]
VP, Tate Publishing

Initial Business Response /* (1000, 5, 2015/09/25) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
We have researched this complaint, and show that this pertains to two separate orders, an order of 25 paperback books, and an order of 25 hardcover books. According to our...

records, the paperback books were shipped on August 18, and according to USPS, were delivered on August 20. The USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX
The hardcover edition is in pre-release status, and is scheduled to hit the retail marketing on 9/29. Hardcover books that are ordered prior to the release date must be printed before they can be shipped, and that process takes 8-12 weeks. The hardcover order shipped on September 22, and the USPS tracking number is XXXXXXXXXXXXXXXXXXXXXX According to USPS, the order was delivered on 9/24.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]
I am rejecting this response because: It does not mention or list book signing scheduledby them on August 1, 2015 at Barnes and Nobleat the Arlington...

Parks Mall. There were 11 books sold and I have yet to receive a statement or royalties for [redacted]@att.net sales. This is the issue that has been the rootheater of this compliant. My address just cha.gedanken this year so I do not unewsstand why I have ever not received statements or payments from Tate Publishing.  It leads me to believe that they were never sent since Mr. [redacted] acknowledges that the checks have not been cashed. Why did  on one from Tate Publishing company contact me to see why. I am still waiting for response and paymental for the August 2015 book signing.
Sincerely,
[redacted]

The kindle was deactivated today.  The book was pulled form distribution in August so although it shows up on a search is not available. If the author rejects this again he will need to contact Amazon and inquire why it is being sold. Thanks,