Tate Publishing & Enterprises, LLC

I am rejecting this response because: First it wasn’t until I started to question Tate about the refund and forwarding the emails between Ms [redacted] and myself that they responded asking for my Contract, which I found strange since they should have a copy of said contract as well. Hence my response and I also have sent them the email attached as well wherein it was discussed the retainer would be refunded. That’s when they came back about it was a misunderstanding and refused to respond to many emails sent afterwards including about 3 asking for their legal details to send a legal letter addressing the same. Secondly, THAT Facebook page that they are listing in question WAS NEVER created by Tate.  I personally setup that Facebook page myself.  It wasn’t until August 10, 2016 (see attached) that Tate finally contacted me about a Facebook page; almost a year and month AFTER I had already created one. Third, I have attended almost all book signings set by Tate and have bene doing all the marketing and promotional work by myself.  Including a book tour to South America and buying TV slots that saw my book being advertised, with absolutely no help from Tate Publishing.All Tate Publishing does is send out emails every Friday with various hooks to buy books for one reason or another, but nothing about marketing and promoting and I have always worked with them and have email proof to show the same. Hence Tate is in violation of their Contract and I would like my retainer to be refunded as now they are also falsely claiming to BB and I that MY Facebook fab page, created by ME was in fact done by them.  If this isn’t proof as shown by many complaints that they lie, I do not know what this is.  But unfortunately, this time they have bene caught in the said lie in public.

Complaint: [redacted]
I am rejecting this response because:
They're lying. It wasn't cashed because it wasn't sent. Why would I not cash it? Stop lying and confess you are a crooked company.  
Sincerely,
[redacted]

June 13, 2016 Case #: [redacted]   To Whom It May Concern,   We have let Ms. [redacted] know that we have never promised that her books would be sold on bookstore shelves. They operate solely on supply and demand: once there is an outstanding demand, they will then supply them in-store. We have no control what they decide to sell on their shelves, but we are still more than happy and willing to work with the author to create the demand for her books. We've placed her two books in the spring 2016 New York Times ad as promised; this will be the first New York Times ad that we've run since she was promised the placement of both of her books. The proof is being configured, but her two books have been included in the ad to be run in the next month; we are still awaiting confirmation for a date from our advertisement representative. If it pleases the author, we will send her the proof to prove she is indeed included in the ad, and we will reach out to her personally to do so.   Sincerely,   [redacted] Vice President Tate Publishing and Enterprises, LLC

We have contacted Ms. [redacted] to determine if the check we sent has still not arrived. If not, we will immediately send a check to her for Q4 this week and will confirm the arrival. We love [redacted], she is a great author, and we have reached out to her and will mail a new check and her statement for Q4...

by end of business on May 10, 2016.

We had an manufacturing issue, we have refunded the money to the customer they will be refunded with 5-7 business days.

Initial Business Response /* (1000, 5, 2015/05/16) */
All royalties have been paid, and the missing royalty check to Mr. [redacted] was re-issued on February 23 per his request, since that check did not reach him. Our system notes show that Mr. [redacted] was contacted and that the check was indeed...

re-sent:
[redacted] (Feb XX XX X:XX pm)
Re-issued check for direct royalties that author never received.
Concerning marketing, we have indeed promoted Mr. [redacted]'s book and are glad to continue. Below are details and contacts made, all of which have been reported to Mr. [redacted] for his follow-up.
[redacted] (Mar 6 15 4:37 pm) Edit
Decatur Civic Center I Gary Anderson Plaza, Decatur IL,XXXX (XXX)-XXX-XXXX TT: [redacted] Meeting room will have a fee $60-$75; will hold up to 50 people; podium and chairs, table upfront will be provided; 4 hrs If you're interested with this, please inform your ASR or get in touch with [redacted] at [redacted] I [redacted] IL,6252 - Haines and Essick [redacted] E [redacted] Decatur IL,XXXXX (XXX)-XXX-XXXX Location politely declined. - Homeward Bound [redacted] Decatur IL, XXXXX (XXX)-XXX-XXXX Homeward Bound 1720 Huston Drive, Decatur IL, XXXXX - Corner Stone Medical [redacted] IL XXXXX (XXX)-XXX-XXXX *contact author's doctor, [redacted] Dr [redacted] isnt available and was asked to callback next week.
[redacted] (Jan 30 15 2:06 pm) Edit
Illinois Heartland Library Sys 345 West Eldorado Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the library director, [redacted] , when we called; however, we emailed information about your book, your marketing plan, and our contact information to her email address, [redacted]@illinoisheartland.org We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan 30 15 2:04 pm) Edit
Decatur Public Library 130 North Franklin Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the adult event coordinator, Alissa T. Henkel , when we called; however, we emailed information about your book, your marketing plan, and our contact information to her email address, [redacted]@decaturlibrary.org. We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan XX XX X:XX pm) Edit
The Beckman Cafe 405 North Mathews Avenue Urbana, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach the manager, [redacted] when we called; however, we emailed information about your book, your marketing plan, and our contact information to his email address, [redacted]@illinois.edu . We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan 30 15 2:00 pm) Edit
RoseLen's Coffee & Delights 1045 East Columbia Street Arthur, IL XXXXX (XXX) XXX-XXXX notes: We were unable to reach anyone at this location when we called; however, we left information about your book on the voicemail. We were unable to locate an email address to send information to. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time.
[redacted] (Jan 30 15 1:57 pm) Edit
Coffee Connection 2505 North Main Street Decatur, IL XXXXX (XXX) XXX-XXXX notes: We spoke to an associate when we called. She informed us that this is an online only coffee shop and they do not have the space to host a book signing. They politely declined.
[redacted] (Jan 30 15 1:42 pm) Edit
Barnes & Noble 3111 S Veterans Pkwy, Springfield, IL (XXX) XXX-XXXX NOTES: We were unable to reach the community relations manager when we called; however, we emailed information about your book, your marketing plan, and our contact info. to her via [redacted]@bn.com. We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan 30 15 1:41 pm) Edit
Old Book Barn 126 Hwy 51, Forsyth, IL (XXX) XXX-XXXX NOTE: We were unable to reach the manager, [redacted] (female), when we called; however, we left information about your book per an associate. We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan 30 15 1:41 pm) Edit
Novel Ideas Gift Shop 480 E Main St, Decatur, IL XXXXX (XXX) XXX-XXXX NOTE: We spoke to Kim, the store owner. She informed us that they no longer host book signing events. They politely declined.
[redacted] (Jan 30 15 1:41 pm) Edit
Prairie Archives 522 E Adams St, Springfield, IL XXXXXNOTE: We were unable to reach the manager, [redacted], when we called; however, we emailed information about your book, your marketing plan, and our contact information, to him via [redacted]@prairiearchives.com. We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Jan 30 15 1:41 pm) Edit
Jane Addams Book Shop 208 N Neil St, Champaign, IL XXXXX (XXX) XXX-XXXX NOTE: We were unable to reach the manager when we called; however, we emailed information about your book, your marketing plan, and our contact information to her via [redacted]@janeaddamsbooks.com. We await a reply. Please follow up with this location in 1-2 weeks if we have not informed you of an event by that time. If they are interested in an event but can't order enough books, please schedule the event date at least 6 weeks out and tell them you will have us contact them to make sure they have books in time. Please notify us immediately of the event date. We will add it to your calendar and make sure books are available for the store to order.
[redacted] (Dec 15 14 10:27 pm) Edit
A press release promoting your book was sent to Herald & Review (Decatur, IL).
[redacted] (Dec 11 14 5:43 pm) Edit
A press release promoting your book was sent to the following media outlets: Neuhoff Media (Decatur, IL), Griz FM 98.1 and The Bob and Tom Radio Show.
If Mr. [redacted] would like our team to pursue more marketing opportunities, he may contact the staff assigned to him. If the royalty check we re-sent was still not received, Mr. [redacted] may contact his assigned Author Service Representative, Darren Zanoria, and we can void the re-sent check and issue another.

Complaint: [redacted]
I am rejecting this response because:We don't agree with most of what was said. Most importantly, we still haven't received a single royalty check after 14 months of sales, 3 quarters of sales reports and a month and a half after their database was "updated" with current information. I am attaching a detailed response to our rejection of their rebuttal. As previously, we have provided both a .doc file and a .docx file to make opening the files easier. Please read that in it's entirety and offer a solution we can agree to. 
Sincerely,
[redacted]

Requested from our accounting department a list of all royalty check(s) sent and what has been cashed.

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints.  We will...

work diligently to try and resolve this complaint and fulfill this book order.

Complaint: [redacted]
I am rejecting this response because: This is not what I asked for or what it will take to resolve this issue. I clearly stated to show us all the actual Amazon sales reports. If they have nothing to hide, they will have no problem showing them to us. Trying to get me to trust your word and believe your accounting is further proof of fraudulent reporting, which my document attached to my last complaint clearly demonstrates. There is (without a shadow of a doubt) fraudulent reporting on the part of Tate Publishing. I proved it and so can hundreds of other authors, many of which I have spoken to. Turn over the actual Amazon sales report (straight from them) to myself and the Revdex.com and then pay me my royalties for all book sales (which you haven't) and pay me back my initial investment of $3990 - then and ONLY then will this complaint be resolved. 
Sincerely,
[redacted]

This author purchased from Tate a movie pitch with an actual producer and was NOT promised a specific producer. At the time we had been scheduling with Dr. [redacted] but he took a lengthy project and has been traveling and unavailable.   Tate works with several Producers, this not uncommon for...

projects to come up for one and & another be available. [redacted] did have a call with Ms. [redacted] on September 21, 2016 at 2:00 PM CST to 3:00 PM CST. The call was one hour in duration, as previously agree to by all parties. Mr. [redacted] spoke with Ms. [redacted] at length about her book and it's content. Ms. [redacted] had a lot of questions for Mr. [redacted] and he feels he answered them all for her. He also stated he felt it was a good call and expressed an interest in taking this on as a project but he already had several ahead of her. Ms. [redacted] indicated to Mr. [redacted] she wanted her book made into a film even if it was a lower budget. Mr. [redacted] wanted to help her out so while they were on the phone he looked up AZ Film Rebate Commission and discussed with her avenues to get her film made without a big Hollywood budget by attending local film festivals which he again looked up for her. He encouraged her to market herself on social media & meet with the locals in AZ to create a buzz about her book. There are no refunds and all sales are final. We do not consider this to be a valid complaint and author clearly pitched her book to a movie producer and was able to discuss her ideas and ask the questions she needed to know to get her book into a film.

December 19, 2016  [redacted] Book [redacted]  Attention Revdex.com of Central Oklahoma  The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing orders. Although this is the situation,...

we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints.  In regards to the complaint of Ms. [redacted] we have we will work diligently to try and resolve this complaint and fulfill his book order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11157608, and find that this resolution is satisfactory to me.
Dear sir/madam,Thank you for resolving my complaints to Tate Publishing & Enterprises LLC. Eventually, they sent me an email...

saying that my books had been shipped after many frustrated communications both cajoling, and pleading from me! I am waiting for the books to arrive and I am sure I will be happy to see them with my own eye. However, I am not very satisfied with the way they handled their business in my case. I understand that I am from Australia and communication is hindered with time zone difference but their response rate was very poor which was not necessary at all, if they could have tried a little better.The delivery of my books is one of the complaints and I am still waiting for the other matters to be resolved and I hope they will deliver, however slow!Yours sincerely,[redacted]. – Author[redacted] – The Search for Freedom

August 23rd, 2016Revdex.com of Central Oklahoma, Inc. oklahomacity.Revdex.com.org Case # [redacted]Whom It May Concern,We fully intend to provide Mrs. [redacted] with the services we have discussed. We did not guarantee a specific timeline, nor do we control the schedules of the film producers we...

work with.The producer desired was indeed very excited about Mrs. [redacted]'s project. Our desire is to coordinate the schedules and move ahead with the read of the screenplay.We do work with other producers as well, so we have a wealth of options we can provide Mrs. [redacted] if she so chooses. We have made her aware of these options that would enable her to gain valuable details and insight from a variety of producers/directors. The service will still be provided, we have communicate this directly to Mrs. [redacted] as well and have requested her patience with the project and assessment of her work.Sincerely,  [redacted] Vice President and Director of Sales Tate Publishing and Enterprises, LLC

Initial Business Response /* (1000, 5, 2015/06/02) */
We are working directly with Ms. [redacted] to provide the books and work to a solution.
On June 1, the below was sent via email to Ms. [redacted] to answer directly and cover all details of her concern:
[redacted],
No one here is avoiding...

you. We have been researching all details with the printer and are working to get everything to you as quickly as possible. While I do understand your frustration, and we were told from the printer that the books would make it in time, we can also avoid these situations by ordering and allowing plenty of time in the future as well, especially for hardcover books, which take significantly longer to produce.
[redacted]'s role is to process the orders in, but it is not her role to print, package, ship, or track the books. She has no control over those details. [redacted] is actually not your contact for seeking updates once books are ordered. Those questions are to be directed to [redacted] your Author Service Representative. Perhaps those emails or calls were sent to [redacted] and if so, I do apologize if you did not receive a response, and I will look into those concerns to ensure you receive a timely response in the future.
[redacted]'s role is to help you with book purchases and discuss avenues for marketing and sales. You are in excellent hands in that respect, as [redacted] does know the industry very well and can assist you in finding more events or directing the publicists to make additional contacts on your behalf.
Per our company policy, we do not issue refunds on books purchased. This is because we ourselves must pay for materials and printing. I would be glad to increase the order quantity or deeply discount additional copies of another of your titles (or this same title) if you'd like. We did reduce your cost on this order of books by $400 when you placed this order as well.
We can and will re-imburse you for the shipping fees you incurred. I received that email as well and we will cover the additional expenses.
Again, we want your best long-term, and my understanding is that the remaining books will be arriving today.
Sincerely,

[redacted]
EXECUTIVE DIRECTOR OF MARKETING

[redacted] Toll Free
[redacted] Fax

Tate Publishing & Enterprises
127 East Trade Center Terrace
Mustang, OK XXXXX

[redacted]@tatepublishing.net
www.tatepublishing.com
[redacted]
tatepubmarketing.blogspot.com


This electronic mail message contains information that (a) is or may be CONFIDENTIAL, PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and (b) is intended only for the use of the addressee(s) named herein, and (c) is protected by copyright and may not be displayed or shared with any other person other than the intended recipient. If you are not an intended recipient, please send an email immediately to [redacted]@tatepublishing.com and take the steps necessary to delete the message completely from your computer system.
From: "[redacted]"
To: "[redacted]"
Sent: Friday, May 29, 2015 7:36:46 AM
Subject: RE: Status ?
[redacted],
Thank you for your kind words, but as you know this situation is an epic failure. Today, I called Ms. [redacted] and she cannot even respond via email. I would strongly urge you all to hire people who can handle these situations. Avoiding people really does cause more problems in the long run. It builds angst, tension, breaks trust, and bottom line it's bad for business. THIS COULD'VE BEEN FAR LESS STRESSFUL! If the only time you return calls is to take orders ... that is bad business.
I truly am a reasonable person, but being avoided after you all ran my credit card for over 1500.00 is unacceptable.
So let's recap
There were no books for an event ( where celebrities were - BTW) Thank God I had a few extra.. [redacted] was able to leave with books in hand. ( NO THANKS TO YOU ALL)
I phoned and no one answered
I emailed and no one answered
Fast forward- I receive an email saying books shipped. Again, no apology for the failure.
I check the tracking number says it was just shipped! (THAT DAY) Not the day it was supposed to
Then receive only half- to the wrong address !!!!!!!!!!!
Still have not received other books!!!!!!!!
So on that note, I would like someone else to handle my business marketing/ book orders from here on out. I have no respect for her anymore and wouldn't let her handle another large order for me in the future.. when so much is on the line..
You have to handle things in a professional matter no matter what and she isn't equipped to handle things.
Secondly, I do not have any interest in any advertising from Tate. Please let me know what will be credited on my credit card. Nothing short of a credit will work for me, so please let me know what will be credited asap. I understand the books have been sent, however I also know business management 101 and I know you have room to offer a discount and credit my account. I also know there was some profit made and that should be credited to my account. So, please don't offer me any items, etc.. I would like a credit. ASAP!

Also, I have sent the other books to the other address and will send you the receipt for shipping that you requested on the next email for reimbursement.
If you can't manage to get this done, please forward to someone who can. As, I am out of patience and don't want to deal with this anymore! I have contacted my credit card company and they understand the severity of this situation. I have also contacted the Revdex.com.
I need you all to make this right with a credit/discount on these books immediately and credit my account!
[redacted]
To recap, we wish to work out the details directly and have offered additional discounts and a refund of the shipping fees incurred. We cannot refund for the books, as we have paid for the printing and the books have all shipped. We are confident as well that we can pursue additional events on behalf of Ms. [redacted] to enable her to sell all copies and make a significant profit from the sale of the books.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yet another epic failure from Tate Publishing!

Their response on here is a direct violation of their own words. see below:
This electronic mail message contains information that (a) is or may be CONFIDENTIAL, PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and (b) is intended only for the use of the addressee(s) named herein, and (c) is protected by copyright and may not be displayed or shared with any other person other than the intended recipient. If you are not an intended recipient, please send an email immediately to [redacted]@tatepublishing.com and take the steps necessary to delete the message completely from your computer system.
Secondly,
They did not fulfill their promise and they did not offer a refund/discount on the books. Everyone has profit margins and they could at bare minimum offer that. Their "so- called" events department cannot guarantee I'll sell the books at any event. That's a complete lie. And not to mention they have done so little in this department anyway, as I have been the sole marketer for special events
Unbelievable!
[redacted]

Final Business Response /* (4000, 9, 2015/06/06) */
I am not sure I understand the response above, as portions are not showing correctly on this site. However, we did provide a $400 discount to Ms. [redacted] on the initial order, we also offered additional free books and an advertising package to her at no charge due to the delay experienced. We also have offered to assist Ms. [redacted] in finding avenues for sales.
All books ordered are now in Ms. [redacted]'s possession, and she also has charged back with her credit card company half the purchase for the books in the amount of $760. Since the books are now in her possession and she is able to sell them and make a significant profit, we request payment for the books to be remitted.
Final Consumer Response /* (2000, 11, 2015/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

To date all checks have been reissued and sent to Ms. [redacted].

This author has several books please provide us with the details including which title and we will research.

Complaint: [redacted]
I am rejecting this response because: If Tate cannot produce the books in a timely fashion, it is impossible for me to reach the goal of 1,000 sales to get my $4,000 reimbursement.  They have still not mentioned the reformatting of my book to enable Amazon to fill orders directly, nor have they sent the 100 books ordered on April 4, 2016 which was supposed to be delivered in 4 weeks!  Tate has not met their end of the contract by not making my books available in a timely manner to customers who order from them, to other vendors, or to me!
Sincerely,
[redacted]

We are currently researching the checks that have been issues to see if they have been cashed and verifying all of our accounting information and will provide this to the author.

Tate fulfilled the contract the book was through production. The author received a guide to marketing and in addition the questionnaire in which the author stated they would need to attend events. The author did not attend any events.  As with any new author, the success of their book in...

today's market is largely dependent on the efforts the author puts into marketing not only the book but themselves as the author.   If the author wishes to terminate their contract we can send the documents but it is with no refund.