Tate Publishing & Enterprises, LLC

On 9-6-author was asked by a Tate Employee to provide something from her bank showing the duplicate or additional charge so we could investigate We have not received this from the author In addition *** *** no longer works for Tate so this maybe why there is no contact however on
9-21-*** *** left a voice mail for this author and we do not show in our records where Ms.*** has called back

Initial Business Response /* (1000, 5, 2015/04/10) */
We are glad to provide any and all reports, and those have been sent by emailSince the first check we sent did not arrive, we are re-issuing today and mailing the royalty check due for $to Ms***
Initial Consumer Rebuttal /* (3000,
7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their sales figures do not match the actual amount of books that were soldbooks were sold in May thru distributors other than Tate direct sales but they do not acknowledge these sales
Final Business Response /* (4000, 9, 2015/04/21) */
We are glad to provide sales figures to Ms***, and we have mailed royalties due
The percentages are as follows per the signed, no investment contract:
15% of the sales price (price the book is sold for) for distribution sales
40% from direct sales to the Tate Publishing bookstore
Author earns 60% on books purchased and sold direct
Our accounting team will gladly compile reports for Ms*** and send the details through Ms***'s assigned Author Service RepresentativePer the guidelines we have provided in our materials, when no sales occur for any particular quarter, no statement is generated, as there is nothing to reportBut again, our team will provide the details directly to Ms***
We can only report to Ms*** what has been paid to usIf books sell through distributors, we cannot report on anything until those payments are receivedMs*** says she knows of books purchased, but until we have record of payments from vendors, we cannot report anything differently than what has been reported to usPayments from distributors can often take 3-months, which means royalties may still be forthcomingUntil we ourselves are notified by payment, we cannot report those sales

June 28, Case #: *** To Whom It May Concern, We are taking Mr***'s accusations very seriously, and
we are more than happy and willing to be transparent about his book salesWe will do a thorough audit of all of his records with accounting, and will re-run the Books to Date report if necessaryWe want to also assure Mr*** that we have not doctored any reports as he claimedI will personally reach out to Mr*** to initiate the audit and get to the bottom of every question he has in regards to his book sales Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

The Executive Assistant to *** *** Vice President, Director of Production will be contacting Ms*** today to resolve her issue with editing today

Complaint: ***
I am rejecting this response because:Tate Publishing stated: "The accounting department is putting together a detailed Book to Date ReportIn addition they will be verifying royalty check(s) from prior sales have been cashed The report findings will be emailed to the author directly." They have not done so.Each auction has multiple copies available for sale, ranging from 4-copies I have cited the seller usernames and the auction numbers for reference The seller on Amazon has an unknown number of copies for sale What more information is required for investigation? I contacted all eBay sellers questioning when, from where, and how many copies they purchased My messages have not been responded to as of yet
Sincerely,
*** ***

The authors project is moving forward in productionthe revised cover was emailed to the author on 12-22-16. *** *** (Dec 12:pm)Dear ***, Please find the revised cover attachedRegards, -- *** *** Project Manager

The authors check was re-issued on 9-30-to correct address for 2QTR

The authors book was pulled from our distribution on July 18, Tate notified Amazon and will do so again but the author will need to contact Amazon as to why they are continuing to sale his book after we made the request to stop Tate and Amazon are separate businesses

Please see attached documents for response

Initial Business Response /* (1000, 5, 2015/12/15) */
We are very sorry to hear of Ms***' illness and hospital staysAs her notes indicate, we have been attempting to reach her by phone in order to answer questions and resolve her concerns
However, the investment Ms*** paid is not for
financing book signingsHer contract investment is to have marketing support long-term, which she would indeed have should she continue forward with usThis includes our publicists pursuing book signings, media opportunities, and other publicity and promotion as is standard
Regardless, if Ms*** wishes to not continue and to not be contacted again, we will comply with her wishes and we wish her the best
Initial Consumer Rebuttal /* (2000, 7, 2015/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The following items we will attempt to ship today

Initial Business Response /* (1000, 5, 2015/11/24) */
We do indeed have interest in helping Mr*** sell his book
All files in production were approved in writing by Mr***, including his final approval form, which includes the price (the final retail price is $8.99)Of course, we may
make projections on the price before production is finalized, but once production of the book is complete, the pricing is detailed in writing to the author for approvalMr***'s book cannot go to print until his approval is provided in writing for the book itself and the priceIf Mr*** would like to revisit pricing now, we are more than glad to do so and would ask Mr*** to please contact us directly, as we are glad to review and discuss with him
Concerning marketing, our team has scheduled events, and the last event we scheduled (September of 2015) was cancelled due to a lack of response from Mr***
Below are the marketing notes, and we have staff assigned that can assist Mr*** and help him find additional avenues for sales
*** *** (Sep 2:pm) Edit
Your scheduled event for October 3, at The Golden Sparrow has been cancelled due to lack of responsePlease call the venue if you want to push through with the event
*** *** (Aug 5:pm) Edit
Event Scheduled - Event Date: October 17, Saturday, at 1-3PMLocation: Roast Coffee and Tea Trading Company, ** E *** *** *** ** XXXXXContact: *** *** (General Manager), (XXX) XXX-XXXX, [email protected], ***@roastcoffeeandtea.com Event Scheduled - Event Date: October 3, Saturday, at 1-3PMLocation: The Golden Sparrow, *** *** *** *** ** XXXXXContact: *** (owner), (XXX) XXX-XXXX, ***@aol.com
*** *** (May 9:am) Edit
Submitted eBook to Kindle, Nook, iBooks, and Baker & TaylorYour eBook is available at TatePublishing.com/bookstore nowIt will be available in the stores for these devices in 3-weeks
*** *** (Feb 6:pm) Edit
Please refer to your email confirmation sent on 2/23/for details
*** *** (Feb 6:pm) Edit
We scheduled a book signing for you at this location for Saturday, April from 1:00-3:p.mPlease speak directly to *** ***, the Community Relations Manager, AS SOON AS POSSIBLE to exchange contact informationYou will need to bring copies of your book to the event and provide the store with posters at least two weeks in advancePlease be active in promotion, as the success of the event will depend on your ability to promote within your networks and the communityOnce you confirm this event, we will update your calendar and send media alerts a couple weeks before the event
*** *** (Feb X XX X:XX pm) Edit
Barnes & Noble, Cotton On Smith Haven Mall, *** *** *** *** *** *** ** XXXXX Book StoreCotton On Smith Haven Mall, *** *** *** *** *** *** ** XXXXX, United States+X XXX-XXX-XXXX We were unable to reach Allison, the Community Relations Manager, however, we were able to send out a book signing event proposal and information about your book to her e-mail: ***@bn.comPlease follow up with this venue in 1-weeks if we have not informed you of an event at that time
Middle Country Public Library, *** *** *** *** *** ** XXXXX Public Library*** *** *** *** ** XXXXX, United States+X XXX-XXX-XXXX We were unable to reach *** *** the supervisor, when we called; however, we left information about your book on her voicemailWe were unable to locate an email address to send informationPlease follow up with this location in 1-weeks if we have not informed you of an event by that time
Sachem Public Library, *** *** *** *** ** XXXXX Public Library *** *** *** *** NY XXXXX, United States+X XXX-XXX-XXXX We were unable to reach *** ***, the supervisor, when we called; however, we left information about your book on the voicemail and through her e-mail: ***@sachemlibrary.orgPlease follow up with this location in 1-weeks if we have not informed you of an event by that time
The Smithtown Library - Main Building, *** *** *** *** ** XXXXX Public Library*** *** *** *** ** XXXXX, United States+X XXX-XXX-XXXX We were unable to reach *** *** the person in-charge, at this location when we called; however, we left information about your book on the voicemailWe were unable to locate an email address to send informationPlease follow up with this location in 1-weeks if we have not informed you of an event by that time
Starbucks, *** *** *** *** *** *** ** XXXXX Coffee Shop*** *** *** *** *** ** XXXXX, United States+X XXX-XXX-XXXX This venue does not cater to book signing eventsAt this time, we are unable to schedule a retail event at the locations we have contactedIf you know of bookstore contacts and stores in your area that host events on a regular basis, please provide us with store addresses and phone numbersWe will gladly make the connection on your behalf
*** *** (Nov XX XX X:XX pm) Edit
The press release written using your interview answers has been picked up by multiple media outletsTo view a complete list, click here: http://www.einpresswire.com/press-releases/preview/XXXXXXX
*** *** (Nov 2:pm) Edit
Barnes and Noble Bay Plaza *** *** *** *** ** XXXXX XXX-XXX-XXXX notes: We emailed information about your book, your marketing plan, and our contact to the community relations manager's email address, ***@BN.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Nov 2:pm) Edit
Barnes & Noble Booksellers North Haven *** *** ** ** *** *** ** (XXX) XXX-XXXX notes: We emailed information about your book, your marketing plan, and our contact to the community relations manager's email address, ***@BN.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Nov 2:pm) Edit
Sherby Books *** *** *** *** *** ** (XXX) XXX-XXXX notes: This number is no longer in service
*** *** (Nov 2:pm) Edit
BookHampton ** *** *** *** ** (XXX) XXX-XXXX notes: This store is currently closed due to renovationsThey are not scheduling any events at this time
*** *** (Nov 2:pm) Edit
R J Julia Booksellers *** *** *** *** ***, ** (XXX) XXX-XXXX notes: We were unable to reach the event coordinator, Liz, when we called; however, we emailed information about your book, your marketing plan, and our contact information to her email address, ***@rjjulia.comWe await a replyPlease follow up with this location in 1-weeks if we have not informed you of an event by that timeIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order
*** *** (Nov 2:pm) Edit
Open Book *** *** *** *** ** (XXX) XXX-XXXX notes: This number rang continuously, and we were unable to locate an email to send informationPlease follow up if you believe the store remains in business
*** *** (Nov 2:pm) Edit
Elm Street Bookstore ** *** *** *** *** ** (XXX) XXX-XXXX notes: We spoke to the bookstore manager, ***, when we calledShe said she's interested in hosting an event for you; however, she's all booked up through the holiday season, so she asks that we check back in with her in January
*** *** (Nov 2:pm) Edit
Book Revue *** *** *** *** *** ** (XXX) XXX-XXXX NOTE: We were unable to reach the events coordinator, Loren, when we called; however, we requested an event in December and emailed information about your book, to her via ***@gmail.comWe await a reply
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company said it would promote my book with advertising in different periodicals as well as a mention of it in the New York Times! I have asked on numerous occasions for a report as to where the book was being advertised and the company will not produce any reportThe New York Times was one of the biggest selling points alo g with other network advertising
I interviewed at least five different publishing company's and it was the promise of all the advertising that sold me on TateAs far as the pricing on the first round of books I had absolutely no say in the $price! Please show papers as to what you are talking about? Tate promised me the book would be completed in time for Christmas the book was not available until October They changed project leaders times and had zero orginizationBy this point I had lost all trust in Tate PublishingThey continue to say that they are a family business setting that guarantees personl attention and that is simply not the casePlease explain all the delays the book went through as well as show me a report as to what network advertising they did and the file where I agreed to the $price? Doing business with Tate Publishing was so exhausting and difficult that they completely ruined the experience of publishing my first book
I am again waiting six weeks for them to send me a copy of our contract this is a perfect example of what it is like doing business with Tate PublishingThe contrat they said would get to me in ten to fourteen days still waitingThey also say that they only publishe a very limited amount of the manuscripts that are proposed to them this was another big reason that when they said they would do my book it felt specialI would love to see some kind of document to back this statement
Final Business Response /* (4000, 9, 2015/12/08) */
We are not sure where Mr*** is coming up with the $priceThe price was quoted at $to him, but per his request and the signing of his final approval form, the price is $and always has been on the released bookThis is a moot point and was resolved long agoThe final approval form states $8.99, and that is the priceThe price on the signed Final Approval Form is $8.99, signed July 30,
Regarding books by Christmas, we indeed provided copies to Mr*** that were shipped on December 20, 2013, at his requestThis was a special rush that Mr*** receivedThese books were printed from files Mr*** provided to us so we could meet his printing request in 2013, and then we went through full production in Mr*** signed with us in August 2013, and did not provide the full manuscript to us until December of Books were then quickly created with a $retail, but that was not the final file, but simply a file created quickly to meet Mr***'s printing needsThe final book is $
We are sending Mr*** a copy of his contract, and there is no mention in the contract of the New York Times advertisementWe are not sure what this is in reference to, but we have staff still assigned and able to help Mr*** with promotion of his work right now, and our preference would be to get busy partnering with Mr*** to find events and pursue avenues for his success
*** ***
Vice President
Tate Publishing
***@tatepublishing.net

Initial Business Response /* (1000, 5, 2015/09/28) */
Our associate director of marketing contacted the author by email to address the four issues outlined, as we see them:
1) Book signings - We have made contacts and have offered to make more as long as the author would like us to do so
2)
Royalties - Our ADM has ordered an audit of this author's sales and royaltiesAt the time of this response, the audit was complete through with some information from We used this information to explain in detail the process of payment and reporting according to the contract
3) The treatment received from employees - We explained that our employees are trained to treat authors professionally and with respectIf they are caught not doing so, they are disciplined to the point of termination, which has happened with at least one of the people she worked with
4) Emails she has received about buying books - All authors must build an audience, and it is helpful to have books to sell at events set up for this purposeThis is both the fastest way for authors to earn money from their book and the most effective way for authors to build an audienceWe did make it clear that no author is bound to do so, but our experience shows that authors who connect with their niche market are much more likely to see success for their book than authors who don't
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will believe it when I see itMr *** did email me but.I am talking about royalties for years from amazon and all retailers out there we will see.when I see the truth also on my contract it says days I would recieve payment,I need to resolve this and he stated that there is no breach of contract but that isn"t true.Just waiting to see what the results will be.then I will withdraw my complaint.thank you Revdex.com Mrs *** ***
Final Business Response /* (4000, 9, 2015/10/07) */
We desire to help Ms*** and be a blessing to her in making her book profitable, and we have staff willing to help and to discuss any and all issues anytime
Ms*** is in communication with *** *** our Associate Director of Marketing, and I have personally reached out to Ms*** as well to schedule a phone call and ensure that all questions and concerns are fully answered
*** ***
Vice President
Tate Publishing

Contacting our accounting department to provide information on royalty check(s) what was issued and cashed

I called *** and apologized to her that the order hasn't been receivedI have record of her paying $for books and my notes say she was supposed to get additional copies freeDue to the delay, I told her I would give her a total of books (that she paid for and free) for her
troubleShe told me that she has had problems with the Postal Service and with her email (her computer was hacked), and I let her know we had some email problems of our ownSo part of the problem was an inability to reach each other by emailI told her I would find out by tomorrow how quickly we can get these books to herI asked our print shop to notify me when the packages ship so I can call *** and alert her
I also told her I will find out why her book isn't appearing on our website or Amazon or othersImmediately after our call I found the book on our website and Amazon.com, and I emailed her the linksI've asked our team to check on BN.com and get the book back on their siteThis should be fixed in 7-days at the latest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

July 22nd, 2016  Revdex.com of Central Oklahoma, Inc. oklahomacity.Revdex.com.org       Case # [redacted]    To Whom It May Concern,   You will find attached three (3) pages of internal records for Mr. [redacted] file, these records...

include the correspondence between the author and staff over the course of the author's time with Tate this includes email and phone correspondence between the author and publicists, [redacted]eting representatives, acquisitions representatives and author service representatives.  Specifically to address royalty payments due to the author. We have answered the author's questions regarding his royalty payments and sent him statements to date. Please see attached staff notes number 3 and 4.   The book order that was place on January 27th, 2015 did have a slight delay due to author's change of address, however shipment was sent out on February 10, 2015. Additionally, Tate has recently entered into a new print relationship with LSI in order to better serve our author's needs.   Sincerely,    [redacted] Vice President Tate Publishing and Enterprises, LLC

Tate's answer does not change there are no refunds and all sales are final.  The author will receive funds from the royalty check(s) if applicable once the research from the bank has been completed.  Please have the author submit a receipt or documentation of the promotional items and we will look into it.

Initial Business Response /* (1000, 5, 2015/04/17) */
These claims are not true, our staff records show that he has been contacted numerous times by phone and email, including a call from his assigned Author Service Representative this morning.
The press release was created at the time of the...

release date in May of 2014, the link to the press release is here and was sent to the author:
http://tatepublishingnews.com/newsroom/2014/05/26/chadron-authors-releases-new-f...⇄ /> Also, the distribution list pertaining to the media that received this press release was sent to the author, notes indicating this occurred right on schedule:
[redacted] (May 26 14 9:43 pm)
Press contacts e-mail sent.
Mr. [redacted] may order hardcover books, that option has always been in place. If something needs addressed at the distribution level, that is a simple fix and I see staff has discussed that with Mr. [redacted] by phone. For Mr. [redacted] to state that no one has spoken with him simply is not true.
Upon receiving this notification, we contacted Mr. [redacted] to rescind these untrue statements. He informed us he would, and we explained to him personally by phone that we are here to help him but are keeping the contract and have sent press, notified him of doing so, and answered his calls and emails.

I am sorry our response has not changed.