Tate Publishing & Enterprises, LLC

The complaint is essentially stemming from equipment failures that have occurred and caused challenges for completing ordersAlthough this is the situation, we are attempting to work with our authors and remove as many obstacles as possible to fulfill orders and remedy complaints We will work diligently to try and resolve this complaint and fulfill this book order

We have contacted Ms [redacted] to determine if the check we sent has still not arrivedIf not, we will immediately send a check to her for Qthis week and will confirm the arrivalWe love [redacted] , she is a great author, and we have reached out to her and will mail a new check and her statement for Q by end of business on May 10,

Complaint: [redacted] I am rejecting this response because: As you can see from these letters we never received this so called charge back Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/16) */ All TV campaigns have already aired, these were completedWe stopped using Dish Network for the ads in as they had stopped reporting details to us of the ads and airtimes runAs frustrating as that is for us and Mr [redacted] , all advertising has been completed To be clear, the $retainer fee Mr [redacted] paid was for the lifetime use of Key Marketing and the services of our publicistThe TV ad and impressions were included at no charge to Mr [redacted] , and are paid for entirely at our expense We would be glad to provide additional impressions for Mr [redacted] via mobile app advertising campaigns to gain additional ad impressions due to his concernMr [redacted] may contact [redacted] the assigned Marketing Consuktant to Mr [redacted] ' project, to proceed with the additional advertising at no charge We did provide marketing from Key Marketing in the form of publicity and venue contacts made, and the report on those contacts is belowWe are glad to pursue more or revisit any contacts at any time for Mr [redacted] ongoing [redacted] (Jun 3:pm) Edit [redacted] contacted us to invite you to participate in their author-paid promotion interviews on "Talk of the Town." A minute interview is $If you are interested in this opportunity, please contact Donna at: [redacted] @hotmail.com [redacted] (Jun 3:pm) Edit Your upcoming event on 7/at Barnes & Noble was confirmed by the venue, and they will have books on hand for you to sellThis is a good time to touch base with them again to discuss any last minute details and to ensure they have your promotional items on displayHave a great event! [redacted] (Jun 10:am) Edit Thank you for notifying us of your event! We have added your 7/Barnes & Noble event on our public calendarPlease provide the venue with promotional items at least weeks in advanceWe will contact the local media about this event, but keep in mind that success of the event depends heavily on how well you promote it within your own social networksBe sure to actively engage with customers and have a great event! To look at our public events calendar please visit: http://www.tatepublishing.com/calendar.php [redacted] (Jun 3:pm) Edit We spoke with [redacted] at Barnes & Noble SState Street, Murray, UT, XXX-XXX-XXXXShe is placing an order through her distribution center, who should then call us directly to order so that we can ship books to the store for the eventWe will notify you of any updates [redacted] (Mar 3:pm) Edit Seagull Book E State Street, Suite A American Fork, UT XXXXX XXX-XXX-XXXX XXX-XXX-XXXX Notes: After several attempts, we continuously received the store's voicemail boxWe left a detailed message with information about your book and contact information and will continue to follow up on this communication [redacted] (Feb 2:pm) Edit Submitted description, reviews, and bio to AmazonAny revised or new content should display online within 5-business days [redacted] (Jan 2:pm) Edit Your upcoming event on 2/at Dancing Yeti Coffee has been confirmed by the venueIf you have not already done so, please call the venue within a few days to set up an appointment in advance to discuss event details and to drop off all promotional materialsYou will need to provide books to sell on the day of the event [redacted] (Jan 9:am) Edit An event announcement for your upcoming event on Feb-02-was sent to a total of different contacts from the local media outlets that are in proximity to the event's locationI will notify you of any replies from the media about the announcement [redacted] (Jan 1:pm) Edit An event announcement for your upcoming event on Jan-23-was sent to a total of different contacts from the local media outlets that are in proximity to the event's locationI will notify you of any replies from the media about the announcement [redacted] (Jan 3:pm) Edit Barnes & Noble Plaza Center Drive, Jordan Landing, West Jordan, UT Jordan Landing Shopping Center (XXX) XXX-XXXX Notes: We spoke to [redacted] , the manager handling community relations dutiesShe informed us that she would speak to the store manager about the possibility of hosting you for an eventWe will follow up on this communication in order to pursue a signing [redacted] (Jan 3:pm) Edit Sunset Coffee Company South East, Sandy, UT (XXX) XXX-XXXX Notes: We spoke to an associate who requested that we send more information in an email to ***We sent a tip sheet about your book, contact information, and our marketing plan to [redacted] @yahoo.comPlease follow up on this communication if we have not informed you of a scheduled event within 1-weeks [redacted] (Jan 3:pm) Edit Barnes & Noble South State Street, Murray, UT (XXX) XXX-XXXX Notes: We spoke to Florencia, a manager, who requested that we send more information to [redacted] , the manager who schedules events, in an emailWe sent our marketing plan, contact information, and a tip sheet about your book to [redacted] @bn.comIf we have not informed you of a scheduled event within 1-weeks, please follow up on this communication [redacted] (Jan 3:pm) Edit Barnes & Noble South East St, Midvale, UT (801) 565-Notes: This store politely declined [redacted] (Jan 3:pm) Edit Barnes & Noble South State Street, Sandy, UT South Towne Market Place (XXX) XXX-XXXX Notes: We spoke to an associate who informed us that [redacted] , the community relations manager, was unavailableWe sent her more information in an email to [redacted] @bn.comWe sent our marketing plan, contact information, and detailed information about your bookPlease follow up on this communication if we have not informed you of a scheduled event within 1-weeks [redacted] (Dec 3:pm) Edit Thank you for notifying us of your event! We have added your 1/event on our public calendarWe will be blitzing the area media about days prior to the event to raise visibilityTogether we want to partner with you to raise as much awareness as we can for the eventBe sure to actively engage with customers and have a great event! To look at our public events calendar please visit: http://www.tatepublishing.com/calendar.php [redacted] (Dec 11:am) Edit "Event Scheduled Event Date: Saturday, February 2nd, 1-3pmLocation: Dancing Yeti Coffee CompanyEast XXXXX South Draper, UT XXXXX(XXX) XXX-XXXXContact: [redacted] @gmail.com; (XXX) XXX-XXXX" [redacted] (Dec 1:pm) Edit We were unable to secure a niche event for you at this timeTo better help us, please provide a list of places in your area that you know schedule signings, or places that you normally visitBe creative and think of areas that usually host events or that fit in with your niche [redacted] (Dec 1:pm) Edit Lehi Public LibraryNorth Center Street Lehi, UT XXXXX(XXX) XXX-XXXXWe left a Detailed voicemail, and await a replyWe will inform you of any updatesPlease feel free to follow up with this venue if you do not receive an update in 1-weeks [redacted] (Dec 1:pm) Edit Caffe DefaWest Center Street Midvale, UT XXXXX(XXX) XXX-XXXXWe were unable to reach anyone at this locationFeel free to try again or stop by in person [redacted] (Dec 1:pm) Edit Dancing Yeti Coffee CompanyEast XXXXX South Draper, UT XXXXX(XXX) XXX-XXXXWe left a message for the owners, and await a replyWe will inform you of any updatesPlease feel free to follow up with this venue if you do not receive an update in 1-weeks [redacted] (Dec X XX X:XX pm) Edit Treasure Valley CoffeeWest South Sandy, UT XXXXX(XXX) XXX-XXXXWe left a message for the owner, and await a replyWe will inform you of any updatesPlease feel free to follow up with this venue if you do not receive an update in 1-weeks [redacted] (Dec X XX X:XX pm) Edit Beans & Brews Coffee HouseXXXXX South Redwood Road South Jordan, UT XXXXX(XXX) XXX-XXXXThis venue politely declined [redacted] (Nov XX XX X:XX pm) Edit Submitted to American West buyer for review and considerationWe await their reply regarding the status of your book Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe Tate Publishing on anything at this point I would like to see the channels and dates that were selected for the TV campaignsThe contract that I signed stated that I would be included in the selection of the channels to air the Ad for my book, and that I would have an opportunity to review the Ad for my book prior to airingNone of which ever occurred, despite several requests by me for information on the status of the plan for airing TV spots for my book for years I was told to be patient over and over again for nearly three yearsI have an e-mail response from [redacted] , Executive Director of Marking at Tate Publishing, regarding my last inquiry of the status of the TV Campaign for my book dated October 24, wherein he stated: "The ad time is paid for by us and included at no charge to youDish Network is our partner for the ads, and they have limited spaceThe ad time is still in the queue with them...." So am I to believe that in the final two months of after nearly three years of delays and calls for patience that Tate Publishing was able to develop TV Ad campaigns for my book, get them scheduled and run the TV campaigns in less than two months, when they couldn't give me an update in nearly three years of waiting? In addition, Mr [redacted] thought so little of one of their authors to let me know of the campaigns starting when I had just asked about the status at the end of October 2014? Sorry, I don't believe that any TV Ad campaigns were ever planned, let alone that the TV campaigns ever occurred on any network let alone Dish on or before or sinceThe documentation and evidence is all to the contrary I am only aware of two events in the years working with Tate Publishing that did not involve additional costs to the author, two coffee shop eventsOne I did, no luck there, the other I was not available for the date that was offeredAll other events that I have been informed of by Tate personnel required an additional cost to me, like web-site services, web/blog targeting services, speakers bureau services, and I had to fight to get a Barnes & Noble event, which that single event makabout ten of the events that they list in the contact list over the years If you delete the duplicated event references and the events that I personally had to find and push, there is only a handful or less of events provided by Tate PublishingAfter that experience, I have just gone directly to small local independent shops and bring my own stock with meI am not aware of much in the way of identification of events by Tate publishing as noted above, when you eliminate the duplicate references to the same events So, to summarize, I do not feel that the Key Marketing retainer has yielded much of anything over the years, and the only campaign that Tate Publishing has provided is a campaign of deception with regards to the TV Ad campaignsI can provide the October 24, e-mail wherein Tate Publishing stated that no advertising campaign had occurred and none was schedule at that time either Final Business Response / [redacted] (4000, 12, 2015/06/02) */ Again, due to the fact that Dish Network stopped providing the reports, we discontinued using themAll ads aired, and we are disappointed as well that we did not receive more details on the aired ads However, we are glad to provide a new and more effective campaign to Mr [redacted] using mobile app advertising at no charge Our contract does not promise any level of events or sales, as we do not control bookstores or other venues and which authors or books they will host or shelve Many stores do wish to start with local consignment eventsBookstores are struggling in the market right now, and they account for only 25% of all books soldWe encourage authors to find their fit pursuing niche markets, where they can target their audience, control their inventory, and make significantly higher profits from direct sales than through bookstoresIn addition, authors do not build their name in bookstores but in these niche markets, which can help the author build a following and can lead to increased bookstore interestWe search for venues with high traffic such as coffee shops or libraries as well to find avenues for sales We cannot promise results or success - no publisher canWhat we can provide is a team to assist long-term with authors until they find where their books sell and sell bestWe can have Key Marketing reach out to more locations - bookstores and otherwise - anytime, and Mr [redacted] is more than welcome to provide a list for our team to contact We desire Mr [redacted] to have success, and again, since we did not receive the details from Dish Network on the ads aired, we are happy to provide another campaign to gain exposure for Mr [redacted] and his fine book If he would like to take advantage, Mr [redacted] may contact [redacted] his assigned Marketing Consultant, and we will initiate those processes for Mr [redacted]

Complaint: [redacted] I am rejecting this response because:They are in breach of contractNo one has called me or emailed me at this pointThe contract says that they can break contract if I don't do what I said I would do but I can't do the same??? Who is the contact person that I should reach out to? [redacted] isn't responding and does not respond to me which is why we are having this problemWhen is someone going to contact me? Can they answer that questionI will simply need to get a lawyer at this pointThanks.Sincerely, [redacted] ***

We have indeed paid Ms*** for all books paid for to date, including books for book signings.We invoiced the Spotty Dog Books & Ale for the books ordered in AprilThat invoice was not paid in Q2, so royalties for Qdid not reflect those booksThat is not abnormal, once the invoice is paid
the royalties will be sent to Ms***, as is standard.Below are the books to date we have paid Ms*** for that have sold in distributionAmazon PAID 12/01/Amazon PAID 05/01/Baker & Taylor Books 07/24/Barnes & Noble 08/06/Ingram Book Company 02/19/Tate Online Orders 01/31/Tate Online Orders 01/31/Total When additional books are paid for, royalties will be calculated and sent. *** ***Vice PresidentTate Publishing and Enterprises, LLC

First this author did not update Tate with her current addressWe will verify royalty check was not cashed and re-issue and check on any additional items promised and we will try and resolve this issueIf the author has something in writing she can provided it directly to us it would be helpful
Also reminder to please update us with the most current demographics

***, *** Case # *** Whom It May Concern, In responding back to Ms*** regarding her rejection of resolution to her original complaint filed with the Revdex.comAlthough Ms*** states that it is
misconception that Tate has been diligently working to resolve her complaints and issues, we have been actively pursuing a resolution to her complaintsShe states that NO ONE that represents herself or Ms*** *** within Tate Publishing has not had any contact/communication to either of them since February Although there has not been direct communication from Mr***, *** *** *** (whom is the ASR/Assistant to ***eting Representative) has been in contact with Ms*** ***The internal notes from author's file are listed below *** *** *** (Apr 8:pm) We have no control over Barnes and Noble's listingsIt will eventually improve over time when a lot of people keeps on searching the book on their website, that what I knowSincerely, *** *** *** Author Service Representative Office Hours: am - pm (CST) M-F Direct Tate Publishing & Enterprises East Trade Center Terrace Mustang, OK From: "*** ***" To: "*** *** ***" , "*** ***" Sent: Wednesday, April 27, 3:28:AM Subject: Re: ***eting Report - 03-18-for 'Gluten Free for the Dual Home' Ok..just checked the Barnes and Noble sitethe image is finally up!!! YAY! But when you type in "gluten free" all other gluten free books come up but oursA person would have to be specifically looking for our book by name to even consider itIs there a way to get ***eting to change that? thanks so much! Sincerely, *** *** *** *** *** *** (Apr 7:pm) Hi ***, Thank you for bringing this to our attentionI will forward your concern to our distribution specialistPlease get back to me after busin*** days if its still the sameGod blessSincerely, *** *** *** Author Service Representative *** *** *** (Apr 7:pm) ***, https://pt.tatepublishing.net/details.php?key=*** http://www.barnesandnoble.com/w/gluten-free-for-the-dual-home-***-***-***/112240...⇄ Please upload the cover image on BNThanks! Sincerely, *** *** *** Author Service Representative Office Hours: am - pm (CST) M-F Direct Tate Publishing & Enterprises East Trade Center Terrace Mustang, OK ***.***@tatepublishing.net www.tatepublishing.com From: "*** ***" To: "*** ***" , "*** ***" Sent: Wednesday, April 13, 5:10:AM Subject: Re: ***eting Report - 03-18-for 'Gluten Free for the Dual Home' Can you contact someone in ***eting and have them put the image of our book at the Barnes and Nobel sites? I wouldn't buy a book unless I could see itEspecially a cookbookWe have already talked to someone about it but nothing is getting done about itPlease see what you can do! Sincerely, *** *** *** P.SPlease contact us with the booking information before you contact any venueWe both have schedules we have to rearrange and we will have to get more books before handLast time we ordered books, we had to cancel bookings we actually had because it took weeks beyond the promised arrival dateAlso, *** is no longer living in upper MichiganShe has moved to Wisconsin so a signing....especially Mackinac City would be difficultThanks again for your cooperation! On Fri, Mar 18, at 2:AM, *** *** wrote: This is a summary of the latest ***eting activity for your bookTHERE ARE NO ATTACHMENTS to this emailSince many of these activities occurred over the past week, some of this information may refer to book signings or author events which have already taken placeOthers may refer to scheduled events that you have already confirmedWe just want to make sure you are in the loop on the activities taking place here at Tate Publishing for your bookFor any contacts listed as "we await a reply" if you don't hear anything further from us in the next couple of weeks, it's in your court to follow up directly with the venueSometimes personal contact by the author makes a difference in scheduling an eventWhenever you have additional events, please make sure you notify meBelow is a copy of your latest ***eting report: Venue Contacts Book World Ashmun St Sault SteMarie, MI (906) 632-Called venue and asked us to call back when the manager will be availableWe will inform you of any updatesPlease follow up with this venue at your earliest convenienceAfter a day or two, it is unlikely they will remember that we calledIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to orderIsland Bookstore Main Street Mackinac Island, MI (906) 847-We sent event info via email, to ***@gmail.comAwait replyWe will inform you of any updatesPlease follow up with this venue at your earliest convenienceIf they are interested in an event but can't order enough books, please schedule the event date at least weeks out and tell them you will have us contact them to make sure they have books in timePlease notify us immediately of the event dateWe will add it to your calendar and make sure books are available for the store to order***We were unable to secure a book signing event for you at this time since these are only the venues we found near your local areaTo better help us, please provide a list of places in your area that you know schedule signings, or places that you normally visitBe creative and think of areas that usually host events or that fit in with your nicheIf you have any questions, please let me knowSincerely, *** *** ***.***@tatepublishing.net We do apologize that the internal notes/exhibits were not applicable for Ms***'s reviewIn no way did we maliciously intend for the file to become damagedWe have been experiencing numerous errors with the new system that the Revdex.com has implemented through their websiteWe are more than happy to supply the internal notes to Ms*** and Ms*** *** Regarding Ms*** and Ms*** ***'s complaints and issues surrounding book shipments, Tate has partnered with the largest printing company as this JuneThis partnership has given Tate Publishing the ability to have the fastest print turnaround in the publishing industry and will ensure to resolve all current and future author issues surrounding deliveries and shipments of book orders Addressing Ms*** and Ms*** *** issues regarding royalties (payments and statements), We currently do not have any sales data to report, and as we mentioned in our initial response,we had to update our accounting database to include and reflect Ms***'s correct addressAs future sales occur, any royalties will be sent to this address on file, and we will ensure that she is paid for any and all books reported soldAs sensitive information is located with the sales report, this document is available and will be sent directly to Ms*** and Ms*** *** We do apologize for any miscommunication on our behalf and our excited to move forward with Ms*** and Ms*** *** project Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

The response from Tate remains the same and no refund will given

Initial Business Response /* (1000, 5, 2015/12/19) */
Royalty reports are sent to the author when there are sales to reportAs detailed in our Online Marketing Guide that was sent to Mr*** when his book finished production, when there are no sales to report, no check and no statement are sent,
as there is nothing to be reportedMr*** had no sales to our website or reported to us from distributors for his book in Qor Q
Mr*** provided his approval for distribution of his book when he signed his author contract on December 16, 2013, which provides for worldwide availability and distributionMr*** was also notified of his release date and what that entails, as we inform every author all the information in writing
We have answered these concerns in full directly to Mr*** as well
We are indeed meeting our contractual obligationsMr*** should be advised to contact our Executive Director of Marketing, Mr*** *** should he have any questions regarding marketing and salesMr*** has staff assigned to assist him in building demand and generating interest in his book, and we are glad to offer our support and assistance long-term
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Complaint ID#: XXXXXXXX
Business Name: Tate Publishing & Enterprises, LLC
Response to Tate Publishing LLC contractual reply:
In the last (10) months, the book sales information from November - 18th has gone from no sales, to sales without paymentNow we're back to a no book sales explanations being forwarded by the Tate Publishing LLC representative responding to this complaint?
I' am as confused as Tate Publishing LLC
However, the complaint concerning, international distribution did occur with my approval
Violation #:
On or before June 31, 2015; Tate Publishing LLC violated the (Distribution
Schedule) listed in the contract on Page #, section #4;
item #
With the approval of the Author, the publisher may serve as the exclusive
agent for the Author in sub-licensing the Author Work throughout the
world
Note: Website publication of, *** *** *** books, eBook, Kindle by Amazon /
Amazon create space / Ingram Book company- Ingram Spark on eBay websites
and other book distributions
Occurred, without my knowledge or approval
However Tate Publishing LLC, sales explanations doesn't match the e- mail and website
information listed below
Note:
Based on statements in July from *** *** a Tate Publishing Acquisition editor;
the only reason to translate a book into foreign languages is to increase sales
Based on the websites listed above," A *** *** has been translated in
several different languages in numerous countries
From: *** *** mailto:***@tatepublishing.net
Sent: Friday, November 13, 11:AM
To: ***, ***
Subject: Re: 2nd - 3rd Quarter Sales Report and Royality payments
Hi ***,
Good day! I can request for accounting to check your sales but once you have no sales report received last 31st of Octvia email that means you have no sales for the 3rd quarterAttached file shows that you have no sales for the 2nd quarter of 2015, tooThe request I sent to Accounting will take 2-weeksThanks!
Note: Please know that I am doing my best to respond the fastest way I canAlso, I respond to each email according to the time I first received itExpect my email response time to 24-hours (at the most)Thanks for understanding
Sincerely,
*** ***
Author Service Representative
Office Hours: am - pm (CST) M-F
*** Toll Free
*** Direct
Tate Publishing & Enterprises
*** *** *** *** ***
*** ** XXXXX
***@tatepublishing.net
www.tatepublishing.com
Note: Three days later
From: *** *** mailto:***@tatepublishing.net
Sent: Wednesday, November 18, XXXX X:XX PM
To: ***, ***
Subject: Re: 2nd - 3rd Quarter Sales Report and Royality payments
Hi ***,
According to accounting, we have not been paid of your sold booksAll we can do is wait for them to pay us so we can pay youThanks!
Note: Please know that I am doing my best to respond the fastest way I canAlso, I respond to each email according to the time I first received itExpect my email response time to 24-hours (at the most)Thanks for understanding
Sincerely,
*** ***
Author Service Representative
Office Hours: am - pm (CST) M-F
*** Toll Free
*** Direct
Tate Publishing & Enterprises
*** *** *** *** ***
*** ** XXXXX
***@tatepublishing.net
www.tatepublishing.com
Note: *** *** a *** Publishing Acquisition editor stated in her Oct 9, e-mail,
"There was a "Big" demand for my book." Her statements was proven true by numerous
copies of my book, *** *** *** being resold on Amazon and other websites
in early June - July
I found out Sept 16, the book sold out because of the
demand causing it to be out of stock on eBay
(Supplied by Ingram - Spark POD print on demand services)
This listing was ended by the seller because the item is no longer available
More chances to get what you want
Feedback on our suggestions
See suggestions A *** *** by *** ***
Note: A week later the (above notice) was no longer listed?
Used offers for
A Mother's Touch (Paperback)
by *** ***
Be the first to review this item Share
________________________________________

Complaint: ***
I am rejecting this response because:You're exactly correct, no one communicated to me how things workThis is an ongoing problem with TateEven when I asked about the audio book no one could reply and tell me this? This shows a complete lack of professionalism and a complete disregard for your clientsThis isn't the behavior of a company I want representing my work.I've never denied signing the FAFAt the bottom right hand side of your form is a box which states, "Accept with no changes." I didn't check this box because there were changes that needed to happenThe changes I pointed out on the cover were madeI brought this up immediately and the communication about this stoppedAlso, I was supposed to receive a proof copy of the book for review in OctoberIt wasn't received until December, it wasn't complete (I have pictures to document) and that was after numerous complaints.*** *** ** *** went just fineHowever, I no longer want to do business with Tate on the books currently in process because they fail to provide the level of customer service promisedI paid $4,I want $2,back, and the covers to the books currently in process$2,Is more than enough for the small amount of work Tate has done.I have consulted legal counsel on this matterThey have looked over the contract, and all documents as well as the e-mails I have sent to TateIf Tate wishes to continue to push this, I will pursue legal action
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I received a check for one set of royalties for October-December, This check was issued May 13, 2016. I did not received a check for the royalties for October-December 2014, which was the reason for the complaint. In essence, the company has not paid me a set of royalties for 2014.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/06) */
We are not refusing to remove the book from distributionMs*** has not responded to my email below to properly sign the termination paperwork
Here is that email:
_________________
*** *** (Jul 1:pm)
Author signed
term doc, with a strikethrough on the line that references that there is no refundMy email below explains that we can process termination, but no refund is allowed
*** *** (Jul 1:pm)
Ms***,
We have received the signed document, with your strikethrough of the line that explains that a refund is not permitted
Per the signed author contract, a refund of monies is not allowedWe have provided the services to you as detailed in the contract and are glad to continue, but you have chosen to terminate the contractWhen doing so, there is no refund
Sincerely,
*** ***
VICE PRESIDENT, DIRECTOR OF SALES
________________
Again, per the signed contract, if MsGauthoier terminates the contract, there are no refunds
Ms***'s book was indeed promoted, and we are glad to supply details of dozens of contacts made to venues, book signings promoted, and the details of distributionWe have fulfilled the contract, and Ms***'s book was listed in the database with Ingram/Spring Arbor, the world's largest and best-known book distributorThis means the book is cataloged and available to 25,retailers
We would be glad to provide the pages of marketing contacts made on behalf of Ms*** upon request
Ms*** may cancel by signing the termination document with no strikethroughsThere will be no refund per the contract already signed
Initial Consumer Rebuttal /* (3000, 7, 2015/08/18) */
Thank you for the follow-upI have reviewed the response by Tate and my strike out on the attachment should not invalidate the terminationI am requesting that they move forward with terminating the contract and take my book down from Amazon and other distribution sitesThe book does not belong to them and Amazon will not remove it without Tate's request
Thanks again,
*** ***, Author
Final Consumer Response /* (4200, 15, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tate Publishing continues to be non-responsiveAlthough their attorney may desire a mutual release to accompany a termination, this is not a requirement under their contract with me and therefore, based on advice from my counsel I will not sign a mutual release
Please send me information about the arbitration programThank you
Final Business Response /* (4000, 17, 2015/12/10) */
We have been very responsive to Ms*** and have detailed to her how the process for terminating the contract works, and it is very simpleWe do not wish to be at odds with Ms***She simply needs to sign and return the termination paperwork provided without striking through clauses so that we may close out her file and remove her book from distributionUntil the legal paperwork is signed and returned, we are still technically under contract, and by the terms of that contract must keep the book listed for saleAs soon as the contract has been terminated, we will move forward to remove her book from all sales channels as requested

Attached

June 9, Case #: *** To Whom It May Concern, Please see attached documents for response. Sincerely, *** *** Vice President Tate Publishing and Enterprises, LLC

Initial Business Response /* (1000, 5, 2015/07/27) */
I called Ms*** personally todayWe need to have her verify both her mailing address and SSN in order to re-issue the royalties that were previously mailedWe are glad to ensure all royalties are paid and will also send Ms***
free copies of her book due to the delay and inconvenience
I am awaiting her return call, but we will re-issue the checks matching the statements from previous quarters
If no statement is received by email, there are no royalties dueQis finalizing this month, so those royalties will go out at the beginning of August as scheduled
Ms*** may return my call directly at XXX-XXX-XXXX and I will be glad to ensure all details are handled
Initial Consumer Rebuttal /* (3000, 8, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information I received from *** *** about the amount of royalty money due to me does'nt match previous informationI've been corresponding with *** about the discrepancies and I'm waiting for his next response
Final Consumer Response /* (4200, 12, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this point nothing has been resolved, just a response from *** that he is having records pulled to show me how many books have been sold and during which quarterI noticed *** put in his first response that he had offered me free books as part of the settlementThere has been no mention of free books to me
Final Business Response /* (4000, 14, 2015/08/11) */
Records are being pulled and sent to Ms*** now, and it is not common to see distribution royalties on a book that released in FebruaryIt can take quarters before we begin seeing vendor paymentsRegardless, we have all books sold and that info and will provise that gladly to the author
I am not sure what Ms*** means regarding books as a settlement, but we will provide all accounting details to Ms*** this week
*** ***
Vice President
Tate Publishing and Enterprises, LLC

We pay royalties quarterly, and if the author has received a statement (sent by email) with no check received, we simply request that the author contact us to verify her address and pertinent information with us, including her Social Security Number for tax purposes.I will personally reach out to
Ms*** to ensure we have everything on file correctly, and we encourage authors to contact us at the highest level should there ever be a problem. *** ***Vice PresidentTate Publishing***.***@tatepublishing.net

Complaint: ***
I am rejecting this response because:Although I did receive the check two months late, which apparently is how you get paid from Tate (by requesting help from Revdex.com), the response is a lie. I
have an email dated 8/30/which indicates they had the correct address on file. I appreciate finally getting paid with the help of the Revdex.com, but do not appreciate the continual lies
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The book is still for sale in kindle format on Amazon.com in direct violation of our termination of the author contractTate does not own the rights to sell or profit from this book in digital formTate needs to have the kindle
sale of this book taken down from Amazon.comWe have been patient in dealing with Tate, however they are unresponsive when we contact them directly and they have still not fully addressed this problem.I would like this fixedHere is the link showing that Tate is still selling the kindle version of our bookhttps://www.amazon.com/***-***-***-***-ebook/dp/***/ref=asap_bc?ie=UTF
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
I have asked on numerous occasions for my royalty statements This continues to be the response and they send me
nothing I am also owed the money back for the speakers guild that they never provided in which I paid an extra for and I want that back It's been a year and NO one has followed up on that request I want the refund of that the service is no longer needed as I create all my events and speaking in absence of what they expressed they would do I have asked for this fee refund numerous times My original complaint was multi layered not with just one issue They can look up my royalty statements and see if have never cashed anything because a always send emails stating that I NEVER received anything and that it has been a pattorney since day one So they need to go I to thierase files because I have not received Any royalty from them or any of the other attached companies in regard to my book sales
Sincerely,
*** ***