Tate Publishing & Enterprises, LLC

Once again we are working with our bank to verify which checks have been cashed.  If there are any checks not cashed we will  re-issue to the author.

Complaint: [redacted]
I am rejecting this response because: I still have NOT gotten my royally checks even through Tate has sent me sales reports saying they owe me money
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Never asked for gloss paper, it was to be printed on off white paper per contract. see photos I sent asking it to be corrected. Send me a e-mail address to show you proof that it clearly states Mr. [redacted] Radio Interview waiting list? will that be another 6 months?Where are my quarterly statements? I don't receive them quarterly.Again, you have not given me what was guaranteed That I paid for.Refund my money for services not rendered or make this right by giving me what I paid for.    
Sincerely,
[redacted]

Initial Business Response /* (1000, 12, 2016/01/06) */
Ms. [redacted] contacted our company and requested services which we offer. She was given a lower price as a courtesy. We provided the service. She then called some time later and wanted her money back because she informed us that her sister was...

now getting married and she wanted the money for the wedding. The funds are NOT refundable since the service has been provided. However. We refunded her money to her credit card even though we did not have to contractually.

Again we are researching with our bank to verify if any checks have been cashed and if not we will be re-issuing the checks. If any of the checks have been cashed we will obtain copies and forward to Revdex.com.  This research is done in conjunction with our bank and will require some time to complete.

Initial Business Response /* (1000, 8, 2015/05/16) */
All TV campaigns have already aired, these were completed. We stopped using Dish Network for the ads in 2014 as they had stopped reporting details to us of the ads and airtimes run. As frustrating as that is for us and Mr. [redacted], all...

advertising has been completed.
To be clear, the $3990 retainer fee Mr. [redacted] paid was for the lifetime use of Key Marketing and the services of our publicist. The TV ad and impressions were included at no charge to Mr. [redacted], and are paid for entirely at our expense.
We would be glad to provide additional impressions for Mr. [redacted] via mobile app advertising campaigns to gain additional ad impressions due to his concern. Mr. [redacted] may contact [redacted] the assigned Marketing Consuktant to Mr. [redacted]' project, to proceed with the additional advertising at no charge.
We did provide marketing from Key Marketing in the form of publicity and venue contacts made, and the report on those contacts is below. We are glad to pursue more or revisit any contacts at any time for Mr. [redacted] ongoing.
[redacted] (Jun 21 13 3:38 pm) Edit
[redacted] contacted us to invite you to participate in their author-paid promotion interviews on "Talk of the Town." A 25 minute interview is $125. If you are interested in this opportunity, please contact Donna at: [redacted]@hotmail.com
[redacted] (Jun 18 13 3:14 pm) Edit
Your upcoming event on 7/5 at Barnes & Noble was confirmed by the venue, and they will have books on hand for you to sell. This is a good time to touch base with them again to discuss any last minute details and to ensure they have your promotional items on display. Have a great event!
[redacted] (Jun 18 13 10:10 am) Edit
Thank you for notifying us of your event! We have added your 7/5 Barnes & Noble event on our public calendar. Please provide the venue with promotional items at least 2 weeks in advance. We will contact the local media about this event, but keep in mind that success of the event depends heavily on how well you promote it within your own social networks. Be sure to actively engage with customers and have a great event! To look at our public events calendar please visit: http://www.tatepublishing.com/calendar.php.
[redacted] (Jun 12 13 3:23 pm) Edit
We spoke with [redacted] at Barnes & Noble 5249 S. State Street, Murray, UT, XXX-XXX-XXXX. She is placing an order through her distribution center, who should then call us directly to order so that we can ship books to the store for the event. We will notify you of any updates.
[redacted] (Mar 15 13 3:46 pm) Edit
Seagull Book 920 E State Street, Suite A American Fork, UT XXXXX XXX-XXX-XXXX XXX-XXX-XXXX Notes: After several attempts, we continuously received the store's voicemail box. We left a detailed message with information about your book and contact information and will continue to follow up on this communication.
[redacted] (Feb 15 13 2:14 pm) Edit
Submitted description, reviews, and bio to Amazon. Any revised or new content should display online within 5-6 business days.
[redacted] (Jan 23 13 2:44 pm) Edit
Your upcoming event on 2/2 at Dancing Yeti Coffee has been confirmed by the venue. If you have not already done so, please call the venue within a few days to set up an appointment in advance to discuss event details and to drop off all promotional materials. You will need to provide books to sell on the day of the event.
[redacted] (Jan 23 13 9:05 am) Edit
An event announcement for your upcoming event on Feb-02-2013 was sent to a total of 32 different contacts from the local media outlets that are in proximity to the event's location. I will notify you of any replies from the media about the announcement.
[redacted] (Jan 10 13 1:50 pm) Edit
An event announcement for your upcoming event on Jan-23-2013 was sent to a total of 61 different contacts from the local media outlets that are in proximity to the event's location. I will notify you of any replies from the media about the announcement.
[redacted] (Jan 2 13 3:49 pm) Edit
Barnes & Noble 7157 Plaza Center Drive, Jordan Landing, West Jordan, UT Jordan Landing Shopping Center (XXX) XXX-XXXX Notes: We spoke to [redacted], the manager handling community relations duties. She informed us that she would speak to the store manager about the possibility of hosting you for an event. We will follow up on this communication in order to pursue a signing.
[redacted] (Jan 2 13 3:49 pm) Edit
Sunset Coffee Company 7978 South 1300 East, Sandy, UT (XXX) XXX-XXXX Notes: We spoke to an associate who requested that we send more information in an email to [redacted]. We sent a tip sheet about your book, contact information, and our marketing plan to [redacted]@yahoo.com. Please follow up on this communication if we have not informed you of a scheduled event within 1-2 weeks.
[redacted] (Jan 2 13 3:48 pm) Edit
Barnes & Noble 5249 South State Street, Murray, UT (XXX) XXX-XXXX Notes: We spoke to Florencia, a manager, who requested that we send more information to [redacted], the manager who schedules events, in an email. We sent our marketing plan, contact information, and a tip sheet about your book to [redacted]@bn.com. If we have not informed you of a scheduled event within 1-2 weeks, please follow up on this communication.
[redacted] (Jan 2 13 3:48 pm) Edit
Barnes & Noble 7119 South 1300 East St, Midvale, UT (801) 565-0086 Notes: This store politely declined.
[redacted] (Jan 2 13 3:48 pm) Edit
Barnes & Noble 10180 South State Street, Sandy, UT South Towne Market Place (XXX) XXX-XXXX Notes: We spoke to an associate who informed us that [redacted], the community relations manager, was unavailable. We sent her more information in an email to [redacted]@bn.com. We sent our marketing plan, contact information, and detailed information about your book. Please follow up on this communication if we have not informed you of a scheduled event within 1-2 weeks.
[redacted] (Dec 20 12 3:34 pm) Edit
Thank you for notifying us of your event! We have added your 1/23 event on our public calendar. We will be blitzing the area media about 14 days prior to the event to raise visibility. Together we want to partner with you to raise as much awareness as we can for the event. Be sure to actively engage with customers and have a great event! To look at our public events calendar please visit: http://www.tatepublishing.com/calendar.php.
[redacted] (Dec 13 12 11:55 am) Edit
"Event Scheduled Event Date: Saturday, February 2nd, 1-3pm. Location: Dancing Yeti Coffee Company. 725 East XXXXX South Draper, UT XXXXX. (XXX) XXX-XXXX. Contact: [redacted]@gmail.com; (XXX) XXX-XXXX. "
[redacted] (Dec 6 12 1:53 pm) Edit
We were unable to secure a niche event for you at this time. To better help us, please provide a list of places in your area that you know schedule signings, or places that you normally visit. Be creative and think of areas that usually host events or that fit in with your niche.
[redacted] (Dec 6 12 1:52 pm) Edit
Lehi Public Library. 120 North Center Street Lehi, UT XXXXX. (XXX) XXX-XXXX. We left a Detailed voicemail, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
[redacted] (Dec 6 12 1:52 pm) Edit
Caffe Defa. 752 West Center Street Midvale, UT XXXXX. (XXX) XXX-XXXX. We were unable to reach anyone at this location. Feel free to try again or stop by in person.
[redacted] (Dec 6 12 1:52 pm) Edit
Dancing Yeti Coffee Company. 725 East XXXXX South Draper, UT XXXXX. (XXX) XXX-XXXX. We left a message for the owners, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
[redacted] (Dec X XX X:XX pm) Edit
Treasure Valley Coffee. 586 West 9320 South Sandy, UT XXXXX. (XXX) XXX-XXXX. We left a message for the owner, and await a reply. We will inform you of any updates. Please feel free to follow up with this venue if you do not receive an update in 1-2 weeks.
[redacted] (Dec X XX X:XX pm) Edit
Beans & Brews Coffee House. XXXXX South Redwood Road South Jordan, UT XXXXX. (XXX) XXX-XXXX. This venue politely declined.
[redacted] (Nov XX XX X:XX pm) Edit
Submitted to American West buyer for review and consideration. We await their reply regarding the status of your book.
Initial Consumer Rebuttal /* (3000, 10, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe Tate Publishing on anything at this point.
I would like to see the channels and dates that were selected for the TV campaigns. The contract that I signed stated that I would be included in the selection of the channels to air the Ad for my book, and that I would have an opportunity to review the Ad for my book prior to airing. None of which ever occurred, despite several requests by me for information on the status of the plan for airing TV spots for my book for years.
I was told to be patient over and over again for nearly three years. I have an e-mail response from [redacted], Executive Director of Marking at Tate Publishing, regarding my last inquiry of the status of the TV Campaign for my book dated October 24, 2014 wherein he stated:
"The ad time is paid for by us and included at no charge to you. Dish Network is our partner for the ads, and they have limited space. The ad time is still in the queue with them...."
So am I to believe that in the final two months of 2014 after nearly three years of delays and calls for patience that Tate Publishing was able to develop TV Ad campaigns for my book, get them scheduled and run the TV campaigns in less than two months, when they couldn't give me an update in nearly three years of waiting? In addition, Mr. [redacted] thought so little of one of their authors to let me know of the campaigns starting when I had just asked about the status at the end of October 2014?
Sorry, I don't believe that any TV Ad campaigns were ever planned, let alone that the TV campaigns ever occurred on any network let alone Dish on or before 2014 or since. The documentation and evidence is all to the contrary.
I am only aware of two events in the years working with Tate Publishing that did not involve additional costs to the author, two coffee shop events. One I did, no luck there, the other I was not available for the date that was offered. All other events that I have been informed of by Tate personnel required an additional cost to me, like web-site services, web/blog targeting services, speakers bureau services, and I had to fight to get a Barnes & Noble event, which that single event makes-up about ten of the events that they list in the contact list over the years.
If you delete the duplicated event references and the events that I personally had to find and push, there is only a handful or less of events provided by Tate Publishing. After that experience, I have just gone directly to small local independent shops and bring my own stock with me. I am not aware of much in the way of identification of events by Tate publishing as noted above, when you eliminate the duplicate references to the same events.
So, to summarize, I do not feel that the Key Marketing retainer has yielded much of anything over the years, and the only campaign that Tate Publishing has provided is a campaign of deception with regards to the TV Ad campaigns. I can provide the October 24, 2014 e-mail wherein Tate Publishing stated that no advertising campaign had occurred and none was schedule at that time either.
Final Business Response /* (4000, 12, 2015/06/02) */
Again, due to the fact that Dish Network stopped providing the reports, we discontinued using them. All ads aired, and we are disappointed as well that we did not receive more details on the aired ads.
However, we are glad to provide a new and more effective campaign to Mr. [redacted] using mobile app advertising at no charge.
Our contract does not promise any level of events or sales, as we do not control bookstores or other venues and which authors or books they will host or shelve.
Many stores do wish to start with local consignment events. Bookstores are struggling in the market right now, and they account for only 25% of all books sold. We encourage authors to find their fit pursuing niche markets, where they can target their audience, control their inventory, and make significantly higher profits from direct sales than through bookstores. In addition, authors do not build their name in bookstores but in these niche markets, which can help the author build a following and can lead to increased bookstore interest. We search for venues with high traffic such as coffee shops or libraries as well to find avenues for sales.
We cannot promise results or success - no publisher can. What we can provide is a team to assist long-term with authors until they find where their books sell and sell best. We can have Key Marketing reach out to more locations - bookstores and otherwise - anytime, and Mr. [redacted] is more than welcome to provide a list for our team to contact.
We desire Mr. [redacted] to have success, and again, since we did not receive the details from Dish Network on the ads aired, we are happy to provide another campaign to gain exposure for Mr. [redacted] and his fine book.
If he would like to take advantage, Mr. [redacted] may contact [redacted] his assigned Marketing Consultant, and we will initiate those processes for Mr. [redacted].

Initial Business Response /* (1000, 5, 2015/10/08) */
We have been attempting to reach Ms. [redacted] by phone and email, and desire to get everything answered and resolved for her. At the present time, we are unable to reach her, even prior to her registering this complaint. She has been...

non-responsive to our contacts.
Below are our documented contacts to the author:
[redacted] (Oct 1 15 3:37 pm)
Good afternoon, [redacted]. One last follow up attempt here. Have you received my messages? I'd love to talk with you and help resolve your concerns. Thank you.
[redacted] (Sep 11 15 11:55 am)
Good morning, [redacted]. Just following up to see if you received the message and phone call I sent you yesterday. Please let me know how we can help you resolve any concerns you have with your book. Thank you.
[redacted] (Sep 11 15 11:52 am)
I called and emailed her yesterday. No response either time. I see a different email address for her below, so I'll reach out again. Seems like she's ignoring [redacted] and I right now and refusing to work her issues out. Notes: https://pt.tatepublishing.net/details.php?key=XXXXX
We can address any problems Ms. [redacted] is experiencing, and it appears we need to discuss elements of the contract, which we are glad to do. The contract does not state that the website, book signings, social media sites, or 2500 sales would occur within 30 days. There is no element of the contract that promises sales volume in any specific length of time. In fact, our contract states that we cannot guarantee sales, as we do not control bookstores or the general reading public at large.
Per the terms of the signed contract, there are no refunds once work has begun.
Ms. [redacted] signed her content approval forms on her first book on November 12, 2013. We have scheduled events that have been cancelled due to a lack of response from Ms. [redacted], noted below:
[redacted] (Dec 13 14 11:55 am) Edit
Your scheduled event for 12/13 at CrunchTime has been cancelled due to lack of response. Please call the venue if you want to push through with the event.
[redacted] (Nov 10 14 4:19 pm) Edit
Event Scheduled - Event Date: Dec 13 3-5PM Location: CrunchTime, [redacted] K [redacted] Contact: [redacted] XXX-XXX-XXXX / [redacted]@crunchtimepopcorn.com
Ms. [redacted] also communicated to us that she forgot about details we had provided to her on her next book:
[redacted] (Aug 19 15 9:20 am)
https://pt.tatepublishing.net/details.php?key=XXXXX - Author confirms that she may have forgotten about the scene list and IQ. I resent it to her and she says she'll try her best to return it within the day or the next.
On the current projects signed in 2015, these projects are on track in our production schedule, and we need Ms. [redacted] to be responsive. We are indeed providing the services to Ms. [redacted] that she has contracted with us for.
Our team also attempted to get the errors Ms. [redacted] spoke of corrected in September on her latest project:
[redacted] (Sep XX XX XX:XX pm)
I just spoke to the author. Apparently she wants to cancel all of her books with Tate. She say's that she's disappointed with how the digital proofs were done. She says she's seeing a lot of grammar issues and typos and whatnot. I tried pushing back and told her that at this stage is the time we can do corrections and revisions and we can go over it one by one until she's satisfied. Is now bluntly asking for a refund. I'm not sure if this truly is an issue of how the proofs were done since she did sign off on the content approval form for the manuscript, might be just plainly asking to get her money back. She say's she wants to talk to someone who could assist her in cancelling and getting the refund.
Thanks/Regards
[redacted]
Senior Head Project Manager
As you can see above, the production process we are in is where changes and typos are being addressed. This is the nature of publishing for all books with all publishers. As we work through the manuscript as our staff is working to do, those are corrected and nothing moves forward until the author fully approves.
Here are additional notes from September 10 with out senior staff reaching out to help resolve any and all issues and concerns:
[redacted] (Sep 10 15 2:46 pm)
Good afternoon, [redacted].
I hope you are doing great today. I oversee Project Management for Tate Publishing, and [redacted] forwarded me your request to cancel the contract. I also just left a voice message for you at XXX-XXX-XXXX.
I'm not seeing any notes or confirmation as to why specifically you would like to cancel. Can you please clarify how exactly we have not met your expectations? I would love to help you bring resolution to your concerns, and this information will help me do that. Thank you so much for providing this important information.
You are certainly free to terminate the contract at any time. Unfortunately there is not a policy in place in terms of refunding when you terminate the contract. The only way your payment becomes refundable is when you've sold 2,500 books through distribution.
We will always uphold the contract, and we really hate to see all of the hard work on the book go to no use. Again, if there is some way we have not met your expectations or that you are unhappy with about the book, please let us know because I am sure it can be easily corrected.
Thank you and I hope you have a great day!
[redacted]
We expect that Ms. [redacted] may be in financial crisis, but there are no issues with staff being non-responsive, as we are repeatedly working to contact Ms. [redacted] and are fulfilling the contract to walk through the production process. Our contacts to Ms. [redacted] have been met with silence.
Again, per the contract, there are no refunds except by sales volume. We are here to assist Ms. [redacted] in marketing with her current book, and we are here to walk through production and finalize the current books under contract through to completion and serve Ms. [redacted] at the highest level.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FIRST AND FOREMOST TATE PUBLISHING DOES NOT HAVE A RIGHT TO INSINUATE THAT I AM IN A FINANCIAL CRISIS WHEN THEY DO NOT EVEN KNOW ME PRRSONALLY!! ... OBVIOUSLY IT IS TATE PUBLISHING WHO IS UNDER A FINANCIAL CRISIS BECAUSE THEY BASICLY STOLE MY MONEY AND CAME TO THE Revdex.com WITH SLANDEREST LIES, EMAILS THAT I NEVER RECRIVED AND A COMPREHENSION PROBLEM IN UNDERSTANDING THAT I DO NOT WAMT TO DO BUSINESS WITH TATE PUBLISHING ANY LONGER AND WISH ALL BOOKS TO BE STOPPED AND NO FURTHER PRODUCTION ON ANY OF MY BOOKS!! ... SIMPLY I DO NOT TRUST TATE PUBLISHING AND I JUST WANT MY DOCUMENTS RETURNED AND PRODUCTION STOPPED AND TATE PUBLISHING CAN JUST KEEP THE MONEY BECAUSE THEY ARE DISHONESY AND THE ONES HARD UP FOR CASH AND NOT ME!! ... ADDITIONALLY SINCE TATE PUBLISHING THINK THEY KNOW EVERYTHING ... I AM NO LONGER IN CALIFORNIA AND I AM NO LONGER INTERESTED IN ANY CONTACT FROM ANYONE AT TATE PUBLISHING AND I AM DEMANDING MY DOCUMENTS RETURNED AND ALL BOOKS TO NOT CONTINUE IN PRODUCTION!! ... I HAVE TOLD TATE PUBLISHING THIS 100 TIMES AND THEY STILL CONTINUE TO IGNORE THAT I WISH TO TERMINATE MY CONTRACT AND MOVE ON FROM THEM!! SEND MY DOCUMENTS, KERP THE MONEY, AND LEAVE ME ALONE!!!
Final Consumer Response /* (3000, 13, 2015/11/05) */
Hello Ms. [redacted] Thank You. :) My email is [redacted]@yahoo.com (Tate Publishing has this email also) at this point I just want to terminate my book contract of a [redacted] A [redacted] and keep my book [redacted] which is slready published with Tate, also I'd like to keep "[redacted] The [redacted] which is already approved by Tate & awaiting illustrations. I do not want Tate to proceed with "A [redacted] A [redacted] unless I'm allowed to correct it properly and it is edited & corrected properly by Tate, if not I'd rather terminate the entire book. Thank you so much.
Blessings!
[redacted] ;)
Final Business Response /* (4000, 15, 2015/11/06) */
We have called and emailed again today (11/06/15) to attempt to connect with Ms. [redacted] and discuss this process in full. We want nothing more than to proceed ahead with all contracts and all books. We absolutely can allow Ms. [redacted] to make corrections, and we have staff assigned to her help in every way to ensure that the book is exactly as she wants. That process can take time, but we are confident that we can serve and meet Ms. [redacted]'s needs long-term. Our goal is to help Ms. [redacted] with every single book and ensure she is pleased with the entire process.
We desire that Ms. [redacted] respond to our Senior Production Manager, Stan Perl, as he has emailed and called today to assist.

Attached you will find our response with system notes included, as well as the books sold to date report. Sincerely,[redacted]Vice PresidentTate Publishing and Enterprises, LLC

Complaint: [redacted]
I am rejecting this response because:They are in breach of contract. No one has called me or emailed me at this point. The contract says that they can break contract if I don't do what I said I would do but I can't do the same???  Who is the contact person that I should reach out to? [redacted] isn't responding and does not respond to me which is why we are having this problem. When is someone going to contact me? Can they answer that question. I will simply need to get a lawyer at this point. Thanks.Sincerely,[redacted]