TD Bank

[redacted]...

[redacted] explained my account history with a different account from years ago which is in litigation. That has nothing to do with this situation or account as that matter is being handled by my attorneys.I understand that no refunds will be made, however, I find the business practices of TD Bank to be far out of line of those with any other. I am extremely disappointed in the way I have been treated and had money taken out of my account for the sole purpose of benefitting the bank's "wallet". I have also written several complaints with other consumer boards to let consumers know of this situation and horrible treatment.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Re: Revdex.com Case #[redacted]  Dear Mr. [redacted], This letter is in response to an inquiry received from the Revdex.com (Revdex.com), regarding a request for reimbursement of appraisal funds paid during your mortgage application process. On November 13, 2015 we received an application...

for a purchase mortgage. This application was approved for processing on November 17, 2015 with a list of initial items needed for review. Your assigned processor emailed you these requirements on November 23, 2015, however our research determined you were not notified verbally that gift funds would not be accepted for this type of purchase. TD Bank lending guidelines mandate that all investment property purchases will not be approved using any gift funds. Within the email processing requested that you provide evidence documenting that a total of $21,886.10 is available as funds needed for closing. It was not until January 4, 2016 during a phone call with your processor did you learn that the anticipated use of gift funds would not be acceptable.At TD Bank we take pride in our ongoing commitment to personalized customer service, and want to ensure that all of your future banking experiences with us is positive, accordingly, we would like to issue a credit of $600.00 for any inconvenience you occurred. Please contact me at your earliest convenience to discuss the receipt of your credit. I can be reached at [redacted] Monday through Friday from 8:00am-5:00pm.Sincerely,     [redacted]Customer Experience Advocate TD Bank, N.A.

Good Day,
I have attached a response regarding your Revdex.com complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Please see attached response.Thank you,?
[redacted] | Customer Advocate
Chairman's Service Center
[redacted]

Upon review of your account, $175.00 in fees has been refunded.  Thank you for allowing us to assist you in this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #[redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

[redacted], we apologize for your experience.  Your information has been updated and no longer affiliated with the business in question.  As a token of apology please find a $50.00 credit to your bank account.

Good Day,
I have attached a response regarding your Revdex.com complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®
?

After reviewing the account history no further refunds will be made.  We understand, Mr. [redacted] that you have also had a discussion with Store Manager [redacted] regarding items posting to your account.  We understand that she was able to fully explain this process to you.

Revdex.com:
I have reviewed the response submitted by the business. The company has in fact already carried out the response indicated in their reply to the Revdex.com. I have confirmed this prior to closing this complaint.
Regards,
[redacted]

Good Day,
I have attached a response regarding your Revdex.com complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, <st1:country-region w:st="on">America</st1:country-region>'s Most Convenient Bank ®
?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I was contacted by a Regional manager, that informed me the information I originally received from customer service was inaccurate.  She stated she was going to look into the matter and contact me the next day, I have never heard from her again.
Regards,
[redacted]

Good day. Please see the attached letter. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the...

response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Since there seems to be an error issue with TD Bank, I need to know for future reference do I take a principal payment money order into a local TD Bank branch or can I still mail a money order that has "apply to principal" written on it to avoid TD Bank making unnecessary mistakes.  Yes, the error was corrected but they can certainly be avoided in the future when you follow directions.Thanks. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. The Manager who spoke with me, Mr. [redacted] handled the matter quickly and...

professionally. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day,
I have attached a response regarding your Better Business complaint. 
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Thank you for allowing us the opportunity to look into your concerns.  We understand that you have had the opportunity to work with Retail Market Manager [redacted] and she has refunded $210.00 in fees.  We hope that this resolution is to your satisfaction.

We hope you find the enclosed options helpful, as always we strive to provide the best service possible and sincerely apologize for any past mistakes.  Thank you for allowing us the opportunity to continue to assist you.