TD Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
Although
much progress has been made, there are still some remaining issues at this time: 1) The interest YTD is still not properly shown online; 2) The mortgage amount due for March is showing $higher than normal; 3) I have received verbal confirmation but have not yet seen a statement from my escrow account, showing me that the proper reserve amount has been paid.I have been working closely with GaryHe has been working very hard to fix my problemsMost of them are now fixed, with the exception of the above mentioned itemsI would not like this case closed yet
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #***Please add your rejection comments below.
I still
am not fully convinced that it indeed is me *** *** *** that had those late payments, considering I never missed a single payment and it was also electronically withdrawn from my account every month, their would be no reason it could ever miss a payment unless it was your system that did not withdraw it.That being said anyways the credit agencies state that after seven years after closing an account that the account be removed from all three credit bureau reports.If this is not understandable then I will be taking this to a legal standpoint.I am requesting one last time that the account be removed from my credit bureau statement and or missed payments be removed
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I had to block my phone from getting ALL calls except for a designated fewOnce I saw the “response” I wanted to get evidence so I opened my phone to calls againNow I have their recorded message stating that it is TD bankI am in the process of converting this to a file I can upload in a response
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my
issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, *** ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my
complaint will be closed as resolved.
Regards,
*** ***

Store manager *** *** spoke with Mr*** on February 16th to resolve this issue. *** refunded $99.00 and has sent out a formal letter regarding this resolutionThe customer is satisfied with this response

Please see attachement.Thank you!

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The bank has not addressed my concerns,
or specifications of anything that I have addressed. I also advised of a secondary contact number which is my employer to which the bank did not use. Unfortunately my cell phone was broken and I had to wait for a replacement. I was not able to retrieve my calls or messages during that time. I just received my cellphone back today. I reject their response because it is a generic letter that does not speak to how they practice their business, gave away my account balance information to another bank for charging and how they would reject a payment one day and accept it the next and assess me double fees for the approval and decline of a payment. They have not truly looked into my account at all they have just sent out a form letter in hopes to resolve the complaint. I want them to truly look at the fairness in their business practices and how my account was assessed over 2k in fees in less than months to which have all been paid, and they can consider the removal of nothing more than $
Regards,
*** *** ***

Thank you for allowing us the opportunity to look into your concerns. Unfortunately our attempts to contact you have been unsuccessful Please feel free to reach out so that we may offer you additional assistance

Ms***, thank you for allowing us the opportunity to address your concerns. TD Bank has paid the charged off balance of $and closed your account however; you do still have overdraft protection which currently has a balance. You also have a savings account with a
balance. Please feel free to contact us so that we can ensure these accounts are closed as well. We look forward to hearing from you

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was NEVER supplied with the rate that was chosen for me before the account was opened. That is duping. If I had been given a chance to see the interest rate that TD had chosen I would have rejected the account. That is a bait and switch. As far as my credit score, I have cards with much lower interest rates so who knows what convoluted way TD choses to as applicants. No doubt in benefit of themselves.TD's Regional Manager did call and stated she would call back the next day, she did NOT!!!Closing the account is not an option since this WOULD affect my credit report. Be fair and remove it instead of scamming the consumer because you can. UNFAIRF BUSINBESS PRACTICES!!! Shame on you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:TD Bank has an average hold time of over minutes just to
speak with a representativeThat is not the "Most Convenient" way to bank I am not sure who caused me more distressThe merchant who sold me defective goods or the bank that I had to fight to get the basic consumer rights graciously afforded me by most other financial institutions
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
Scott Fitzpatrick

Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business
and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I am not uneducated and I do know how to do math correctly, and let alone I also now know that the treatment of customers as if Invalid on math comes from the top, this issue is something that has bought a class action lawsuit in the pass against TD on this same issue of fee's and processing times not being matched to the available balanceThis issue will be turned over to the civil court for this matter thank you]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my
complaint will be closed as resolved.
Regards,
*** ***

The customer is being provided a detailed letter outlining how fees are assesed

Ms***, we understand that you had a chance to speak with a representative regarding the fees on your account. We have agreed to refund $back to your account. You are a valued customer and hope this resolution is satisfactory

We apologize for your experience Ms***. We understand that you have had the opportunity to speak with Regional Market Manager *** *** and that you now have access to your money. We will use this opportunity to coach our staff on expectation setting and hope that this resolution
meets your satisfaction. We appreciate your business

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I believe these overdraft fees are quite
excessive and TD Bank is taking full advantage of their customersThey politely offer this overdraft account to help those who may need help and then take advantage by charging overdraft fees every opportunity they get leaving their customers such as myself with no money to pay rent, get food or pay billsRight now I had a little over $for the next weeks thanks to TD and their crazy overdraft chargesThey refuse to credit me any and are in the midst of a class action suit because of itPlease see link below.I need immediate funds deposited back into my accountI am requesting at the very least half of all overdraft fees charged since I've opened this account so that I can pay my rent, bills and get foodI am in a critical position right now and TD is not doing anything to resolve this matter in a manner to which I as a customer am satisfiedI would greatly appreciate Revdex.com's assistance regarding this matterPlease see below links regarding how TD continues to take advantage of their customers and has a class action suit by very disappointed customers.***
Regards,
*** ***