TD Bank

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
1. At...

the time of this response, I have yet to receive the letter promised stating that the credit inquiry was an error on the part of the bank. 2. At the time of this response, the inquiries performed by the bank are still present in all three credit bureaus' files.3. Beyond the initial inquiry, a denial of credit was recorded by the bank when no credit was requested. The service requested was a pre-qualification letter for a mortgage, not a full application for a mortgage.An appropriate timeline should be provided as to when these issues will be resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Thank you, [redacted], for allowing us the opportunity to resolve your concerns.  We understand you have talked to [redacted], who was able to clear up your issues with online banking and refunded $105.00 back to you.  We hope this resolution meets your satisfaction as you...

are important to us.  We thank you for your business.

Mr. [redacted], we appreciate your feedback and will continue to provide you with the best service possible.  At this time no further fee refunds will be considered as you have been previously educated and continue to choose to remain enrolled in the TD Debit Card Advance program.  This...

feature allows the debit card to overdraft with the understanding that any overdraft may case a fee.  Please feel free to reach out to our customer service team should you wish to discuss further, ###-###-####.  Thank you.

[redacted]

Ms. [redacted], thank you for allowing us the opportunity to assist with your concerns.  We understand that you spoke with [redacted] regarding your bill pay issues.  We here at TD hope that the conversation went well and that the $175.00 fee refund helps to reach a satisfactory resolution.  You are a valued customer and we appreciate your business.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good Day,
I have attached a response regarding your Revdex.com complaint.
Thank you,
?
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Review: I have been a TD Bank customer for many years and have always had a good relationship with the bank .I am enrolled in debit card advance that is a service where if you over draw your account your purchase will be covered up to 200.00 and you will be charged a fee,however I used my debit card on June 6th 7th and 8th for purchases for wich I had the money in my account to cover and where showing online as pending transactions and on Monday June 10 I called in to make a payment on a utility bill which was under the 200.00 amount for which you can overdraw your account, instead of the bank using the money in the account to cover the smaller purchases which were Friday, Saturday, and Sunday they took the payment I called in on Monday first which caused me to rack up at least 175.00 in overdraft fees when there really should only have been one overdraft fee. I called the bank and was told that a few years back customers were complaining about there smaller transactions being paid like [redacted] transactions and house payments rejected and not paid.So they notified customers that if there are transactions done over the weekend the bank is going to take the largest transaction first well I never got this noticeDesired Settlement: I would like the bank to credit my account the excess fees that were taken, I would hate to see something like this ruin my relationship with my bank.

Business

Response:

I reviewed the above referenced account and found that the activity of "banking day" 6/9/2014 posted from the largest item to the smallest item as the customer stated. This is the normal practice for posting order. Since the account did not have sufficient funds to cover all of the activity for that posting date, the account was assessed $175.00 in overdraft fees. Since we value [redacted]'s relationship with TD Bank, we have processed a courtesy adjustment for 4 of the 5 fees. One $35.00 adjustment was processed on 6/11/2014 and another $105.00 was processed on 6/18/2014. I have made multiple attempts to reach [redacted] by phone but have been unable to make contact. If you have any questions or need additional information, please feel free to contact me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.