TD Bank

Please see attachement.Thank you

Good Day.
After further review of your account, our response remains unchanged. I have attached the original letter that was sent to you with our processing policies, how transactions post to the account, and a reconstruction of your account activity explaining why you were charged overdraft fees.
Thank you.
 
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Thank you for voicing your concerns and allowing us to assist you.  We understand that you spoke with [redacted] and that she will be issuing a check to you in the amount of $75.00.  We hope this helps to resolve the issue to your satisfaction.

Mr. [redacted] we apologize for your experience.  We have attempted to contact you but have been unsuccessful.

We apologize for your experience.  Per your conversation with Store Manager [redacted], $70.00 has been credited to your account.

Revdex.com: [redacted]
Dear Ms. [redacted],
Thank you for contacting the Revdex.com with your concern.  We appreciate the opportunity to receive feedback from our Customers so that we may better serve you.  Your complaint was referred to my attention as it concerns my area...

of responsibility.
In your complaint, you expressed a concern and requested that TD Bank stop contacting you.  Upon reviewing your account, the Skyland store last contacted you on August 23, 2014 to inform you, as a courtesy, that your account with TD Bank was overdrawn.  Since then I understand you attempted to close your account on November 17, 2014 via online transfer, which brought your account to a zero balance.  For the protection of our customers, TD Bank requires customers to visit a local store to ensure their account is closed properly or if that is not convenient we will accept a written request with your signature notarized.  As a result the account did not close and items were paid and fees were assessed.  The items paid are specific to the items you mentioned in the complaint filed to the Revdex.com.  Since your account is not officially closed, you will continue to receive monthly statements from TD Bank.
In closing, I would like to express the importance that TD Bank places on maintaining positive relationships with our customers.  Please feel free to contact me directly with questions or concerns at [redacted].  I am available Monday through Friday, 8:00am to 5:00pm, EST.
Sincerely,
[redacted]

Good Day Mr.[redacted],
I have attached a response regarding your Revdex.com complaint. The letter states that there is a snapshot of your transaction. For security purposes, you will receive that document in the mail.
Thank you,
?
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted].I would like to stress, however, that this complaint was only resolved...

because of Revdex.com's complaint intervention, otherwise, it would have been an endless run-around to get thecomplaint resolved through regular channels at TD Bank. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you Revdex.com.
Regards, [redacted]

Ms. [redacted], thank you for voicing your concerns and allowing us to assist you.  Our attempts to reach you have been unsuccessful and we would like to speak to you to gain a better understanding of the cause of your concerns.  In the interim we have agreed to waive two late fees totaling...

$60.00.  Please contact [redacted] at [redacted].  We look forward to speaking with you soon.

Mr. [redacted], thank you for allowing us the opportunity to resolve your concerns.  Unfortunately our attempts to contact you have not been successful.  In order to reach a full resolution we would like to speak to you.  Please contact [redacted] at [redacted] Monday through Friday between 8:30 am and 5 pm.  Thank you.

Good Day. We are in receipt of your Revdex.com Complaint, and we are currently investigating your issue. In the interim, if you have any questions, please reach out to [redacted] at [redacted].  Thank you.

At this time Ms. [redacted], TD Bank cannot return this wire.  TD Bank is happy to comply with any law enforcement agencies regarding this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my...

complaint will be closed as resolved. 
Regards,
[redacted]

Mr. [redacted] account status has been updated from "180 days past due" to "charged off."  TD Bank has offered to settle the account with Mr. [redacted] but he has declined this offer.  The monetary compensation being requested will not be awarded.

Good Day,
I have attached a response regarding your Revdex.com complaint.
Thank you,
[redacted] | Customer Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Good evening, Please find attached our response to your concern.  Have a wonderful weekend.[redacted] | Senior Customer AdvocateThe Chairman's Service CenterTD Bank, [redacted] | F:...

[redacted]

Thank you, Ms. [redacted], for allowing us to look into your concerns.  We apologize for the error in our ATM and have corrected the deposit, which is back in your account.  We have also refunded $240.00 in fees which we found to be a direct result of the event.  Please accepted our...

sincerest apologies and for the inconvenience we have also credited you $25.00.  You are important to us and we value your business.

Good Day,
In response to your Revdex.com complaint, a letter explaining your concerns will be mailed to [redacted]. Because you are not on the account we do not have authority to disclose any account information.
Thank you,
[redacted] | Customer...

Advocate
Chairman's Service Center
TD Bank, America's Most Convenient Bank ®